Claim Representative, Auto Total Loss Job

Job Title: Claim Representative, Auto Total Loss
Job ID: 790614
Location: CO-Greenwood Village

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Handle 1st and 3rd party personal and business insurance for Auto and Specialty/Heavy Equipment Total Loss claims. Determine the value through collaboration with appraisal expert. May include additional complexities related to unique coverage and/or damage issues (i.e.: police equipment within the car, tools or other equipment attached to vehicle).

PRIMARY DUTIES:
- Handle all types of automobiles, and a variety of heavy and mobile equipment (i.e. cranes, tractor trailers, construction, agricultural equipment) at every severity level excluding other property damage i.e.: guard rails, mail boxes and any property within the vehicle.
- Contact all appropriate parties to gather supporting documents necessary to negotiate and settle the claim within their authority level (i.e.; obtaining the title, keys, and other required documentation)
- Review controlling claim handler's coverage determination, summarize the review and seek clarification as needed. Recognize additional coverage issues (i.e. covered equipment, endorsements).
- Establish and/or update claim and expense reserves.
- Control damages through the proper use of cost containment tools (i.e. mitigate storage, expenses, rental)
- Properly manage Total Loss settlement process and rental expenses by working closely with appraisers, rental facilities, body shops, and salvage vendors. Manage deductibles and limits.
- Review the valuation (appraisal estimate) based on the type of vehicle to effectively and efficiently resolve the claim.
- Meet all quality standards and expectations per Best Practices.
- Maintain an effective diary system, manage file inventory, and document claim file activities in accordance with established procedures.
- Comply with state specific regulations.
- Provide quality customer service to meet the needs of the insured, claimant, all internal and external customers.
- May participate with property ERT during extreme weather events.

EDUCATION/COURSE OF STUDY:
College degree or equivalent business experience

COMMUNICATION SKILLS:
Strong verbal and written communication skills
customer service and empathy skills

COMPUTER SKILLS:
Hardware and software skills to utilize and leverage claim and adjusting technology

OTHER:
Solid analytical and decision making skills
Math Skills
Strong organization and time management skills
Ability to effectively handle conflict
Ability to multi-task and to adapt to a changing environment
Excellent negotiation skill and ability to effectively handle conflict
Attention to detail ensuring accuracy

Adjusters license (where applicable)

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Nearest Major Market: Denver
Job Segments: Claims, Insurance