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2VP, Claim Prod Dev&Strat ( Worker's Compensation Passthrough Customer Strategies) Job
Date: Nov 3, 2009
Location: Hartford, CT, US
Job Title: 2VP, Claim Prod Dev&Strat ( Worker's Compensation Passthrough Customer Strategies)
Job ID: 791792
Location: CT-Hartford
Available Openings: 1
Committed. Competitive. Constructing our Future.
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.
This role reports to the Vice President of Claim Worker-s Compensation and is responsible for leading a Worker-s Compensation Product team in the design, development and implementation of national worker-s compensation pass-through customer strategies, best practices, quality management, policies and procedures, management of legislative and regulatory issues, TPA and RMD claim services, marketing, customer service and claim support.
Key Responsibilities:
Claim Strategy:
- Develop and direct worker-s compensation claim pass-through customer strategies.
- Build relationships with internal business partners to develop and direct national strategies and business plans to increase sales and productivity, reduce expenses, and improve results and customer service.
- Develop organizational design and workflow strategies
- Lead quality assurance programs relative to Claim Worker-s Compensation product delivery, file management, reserve adequacy, systems/ technological improvements and SAC compliance.
Claim Practices & Field Support:
- Monitor results on an ongoing basis and discuss product performance and improvement opportunities with business partners regularly. Develop and/or revise product strategies to meet business needs.
- Provide feedback to claim management regarding improvement needs and suggestions for claim professionals.
- Proactively stay abreast of industry and jurisdictional issues. Adjusting claim practices, marketing strategy and customer service as appropriate to anticipate, respond to, and manage trends.
- Identify expectations for product, program and/or functional quality and develop quality management strategies to meet the business needs.
- Use economic, industry and competitor trends to drive business decisions.
- Partner with field management to develop and execute a financial management and control strategy to limit financial risk associated with claim costs.
- Provide process improvement consulting services for assigned business areas in order to increase productivity, reduce expenses, and improve claim results and service through efficient workflow, appropriate staffing, effective use of technology, and quality customer service.
Business Partner Support:
- Build and maintain strong partnerships with Underwriting, Product Management, Marketing, and Actuarial to drive business results.
- Share business initiatives with all appropriate business leaders/partners: risk control, SIU, Subro, etc to ensure appropriated stake holders are informed and engaged in the success of the enterprise.
- Share accountability with business partners to achieve and sustain quality results.
Requirements:
- College degree with a minimum of 10+ years Worker-s Compensation claim, management and insurance experience.
- Accomplished leader with proven ability to effectively develop individual contributors and leaders
- Proven success in developing strong and productive business relationships
- Demonstrated remote management skills
- Advanced strategic thinker; expert level planning, delegation and execution skills
- Strong negotiation and influence abilities; can balance needs of multiple constituencies effectively.
- Some travel required
- Customer relationship management experience a plus
Other:
Proven ability to:
- shape the organization-s vision and values, and set and translate vision into realistic business strategies and align strategic support
- communicate a compelling vision
- initiate and lead change
- promote and champion enterprise culture; value success of other business lines
- communicate effectively
- attract, develop, retain and reward talent
- hold others accountable for their commitments; drive results; encourage others to achieve a standard of excellence; coach and track results.
- inspire and guide individuals and groups; lead by example; stimulate enthusiasm
- understand formal and informal organizational climate and culture; build and sustains strong networks; utilize chain of indirect Influence to build coalitions and gain support for initiatives and proposals; work with others toward shared goals.
- lead projects and apply project management skills
- Has emotional insight; able to influence others and build `behind the scenes support for initiatives and proposals
Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
Job ID: 791792
Location: CT-Hartford
Available Openings: 1
Committed. Competitive. Constructing our Future.
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.
This role reports to the Vice President of Claim Worker-s Compensation and is responsible for leading a Worker-s Compensation Product team in the design, development and implementation of national worker-s compensation pass-through customer strategies, best practices, quality management, policies and procedures, management of legislative and regulatory issues, TPA and RMD claim services, marketing, customer service and claim support.
Key Responsibilities:
Claim Strategy:
- Develop and direct worker-s compensation claim pass-through customer strategies.
- Build relationships with internal business partners to develop and direct national strategies and business plans to increase sales and productivity, reduce expenses, and improve results and customer service.
- Develop organizational design and workflow strategies
- Lead quality assurance programs relative to Claim Worker-s Compensation product delivery, file management, reserve adequacy, systems/ technological improvements and SAC compliance.
Claim Practices & Field Support:
- Monitor results on an ongoing basis and discuss product performance and improvement opportunities with business partners regularly. Develop and/or revise product strategies to meet business needs.
- Provide feedback to claim management regarding improvement needs and suggestions for claim professionals.
- Proactively stay abreast of industry and jurisdictional issues. Adjusting claim practices, marketing strategy and customer service as appropriate to anticipate, respond to, and manage trends.
- Identify expectations for product, program and/or functional quality and develop quality management strategies to meet the business needs.
- Use economic, industry and competitor trends to drive business decisions.
- Partner with field management to develop and execute a financial management and control strategy to limit financial risk associated with claim costs.
- Provide process improvement consulting services for assigned business areas in order to increase productivity, reduce expenses, and improve claim results and service through efficient workflow, appropriate staffing, effective use of technology, and quality customer service.
Business Partner Support:
- Build and maintain strong partnerships with Underwriting, Product Management, Marketing, and Actuarial to drive business results.
- Share business initiatives with all appropriate business leaders/partners: risk control, SIU, Subro, etc to ensure appropriated stake holders are informed and engaged in the success of the enterprise.
- Share accountability with business partners to achieve and sustain quality results.
Requirements:
- College degree with a minimum of 10+ years Worker-s Compensation claim, management and insurance experience.
- Accomplished leader with proven ability to effectively develop individual contributors and leaders
- Proven success in developing strong and productive business relationships
- Demonstrated remote management skills
- Advanced strategic thinker; expert level planning, delegation and execution skills
- Strong negotiation and influence abilities; can balance needs of multiple constituencies effectively.
- Some travel required
- Customer relationship management experience a plus
Other:
Proven ability to:
- shape the organization-s vision and values, and set and translate vision into realistic business strategies and align strategic support
- communicate a compelling vision
- initiate and lead change
- promote and champion enterprise culture; value success of other business lines
- communicate effectively
- attract, develop, retain and reward talent
- hold others accountable for their commitments; drive results; encourage others to achieve a standard of excellence; coach and track results.
- inspire and guide individuals and groups; lead by example; stimulate enthusiasm
- understand formal and informal organizational climate and culture; build and sustains strong networks; utilize chain of indirect Influence to build coalitions and gain support for initiatives and proposals; work with others toward shared goals.
- lead projects and apply project management skills
- Has emotional insight; able to influence others and build `behind the scenes support for initiatives and proposals
Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
Nearest Major Market: Hartford
Job Segments: Claims, Compensation, Human Resources, Insurance
Apply now »
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