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Associate Manager (Director Level) - PI Boat/Yacht Claims Job
Date: Nov 6, 2009
Location: Hartford, CT, US
Job Title: Associate Manager (Director Level) - PI Boat/Yacht Claims
Job ID: 790618
Location: CT-Hartford
Available Openings: 1
Committed. Competitive. Constructing our Future.
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.
Travelers Boat and Yacht Claims Leadership has been working diligently to better align our claims initiatives with the needs of our agents and customers. In doing so, we have identified an exciting opportunity for which we are looking for a talented individual. This opportunity will be instrumental in helping ensure we are positioned to deliver the world-class claims service that our customers and agents have come to expect while also ensuring we have a strong succession plan in place for business continuity.
This Associate Manager role is an excellent career opportunity for a "high energy" claims leader. This position would report directly to the Boat/Yacht Claims Line Lead and be responsible for the day to day operation of the claims department. This position would be accountable for driving claims performance, measuring, managing and reporting work product quality and supporting the Line Lead in developing and implementing strategic and tactical initiatives. This position requires an intimate understanding of the claims business as well as the boating and yachting industry as a whole. This position would work closely with our sales and underwriting partners to ensure calibration within the individual business units and also in support of our sales and growth initiatives. Prior claims experience including management experience is a must. Passion for boating is a plus. This position will be located within Hartford, Connecticut.
SUMMARY:
- As a member of HO Claim Management Team accountable for the results of managers within assigned LOB. Drive product strategies to ensure claim policies, procedures, and standards are implemented and maintained
- Participate in the development of claim management strategies specific to assigned product area by working with Managers and Home Office Product leadership.
- Responsible for successful execution of those claim management strategies nationally and for continually communicating with Line Lead and Home Office Product leadership to strengthen results.
- Recognized as the local product expert, supports the Line Lead working with business partners to ensure claim strategies are understood and an integral component of the business plans/objectives.
- Select, lead, mentor, performance manage and develop staff.
PRIMARY DUTIES:
Attract, Retain and Develop World Class Talent:
- Direct the selection, development, deployment and evaluation of assigned Claim team.
- Identify, develop and retain high potential/high performing employees who have the potential for or are ready to fill critical roles in the organization.
- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
- Develop and implement strategies and plans to address Claim Professional and Unit Manager development. Make certain training needs are identified and addressed on an ongoing basis.
- Provide enhanced technical leadership focus to strengthen the product/technical development of the staff.
Provide Compelling Claim Services
- Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.
- Drive local claim strategy/execution through effective communication and endorsing a perpetual improvement mindset.
- Identify business drivers and trends from analyzing claim data. Work with Line Lead and Home Office Product teams to develop, understand and implement national strategies and provide input on new strategies.
- Provide guidance and direction to Unit Managers and claim professionals through a continuous process of management involvement and claim file review. Evaluates claim behaviors, taking improvement actions as appropriate.
- Responsible for product quality alignment with Home Office Product strategy. Seeks information on, supports, and communicates Claim's philosophies.
- Identify business drivers and trends from rigorously analyzing claim data
- Work with teams to develop, understand and implement strategies and provide input on new strategies.
Drive the Information Advantage
- Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.
Achieve Optimal Solutions
- Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.
- Work with Line Lead to develop, implement and adjust product line staffing/ operating expense budget in support of claim strategies by proactively monitoring notice and volume trends in conjunction with local business market growth projections/plans.
- Serve as a member of the local Executive Management Team providing input, insight, and assistance to other Line Lead and other managers to ensure the success of the local office as a whole.
Partner for Mutual Success
- Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.
- Act as Field liaison with our claim partners in Staff Counsel, TIS, Risk Control, and Nurse Programs. Serve as role model of decision-making skills and professional image by seeking and sharing knowledge from experience.
- Maintain productive and useful relationships with customers, business partners and organizational peers based on meaningful and timely exchange of information.
- Coordinate and support marketing by participating in sales and account management process.
- Represent the Company, ensuring strong business relations, issues and complaints resolution, and the acquisition and retention of profitable business.
EDUCATION/COURSE OF STUDY:
- College degree or equivalent work experience.
WORK EXPERIENCE:
- Comprehensive knowledge of at least one line of business
- Claim management experience required.
OTHER:
- Knowledge and understanding of marketing, underwriting and account management processes.
- Insurance license(s) as required by state regulation.
- Current on jurisdictional laws and regulations.
- Boating knowledge a plus
GL Requirements
- 10 years claim handling experience with 5 - 7 years experience handling serious injury and complex liability claims preferred.
- Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.
- Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.
- Thorough understanding of marine lines products, policy language, exclusions, ISO forms, and effective claims handling practices.
Generally 5 - 8 Unit Managers
Span of control may vary based on:
- complexity of LOB
- experience of staff
- team composition
- market mix
Leading the Business:
- Drive Results
- Leads Change
- Executes Business Strategy
Leading Others:
- Attract Top Talent
- Maximize Individual Performance
- Holds Others Accountable
- Aligns Rewards
- Creates and Sustains a Dynamic Workplace
Leading Self:
- Demonstrates Self-Awareness
- Applies Critical Thinking
- Communicates Effectively & Influences Others
- Exhibits Courage, Conviction & Credibility
Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
Job ID: 790618
Location: CT-Hartford
Available Openings: 1
Committed. Competitive. Constructing our Future.
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.
Travelers Boat and Yacht Claims Leadership has been working diligently to better align our claims initiatives with the needs of our agents and customers. In doing so, we have identified an exciting opportunity for which we are looking for a talented individual. This opportunity will be instrumental in helping ensure we are positioned to deliver the world-class claims service that our customers and agents have come to expect while also ensuring we have a strong succession plan in place for business continuity.
This Associate Manager role is an excellent career opportunity for a "high energy" claims leader. This position would report directly to the Boat/Yacht Claims Line Lead and be responsible for the day to day operation of the claims department. This position would be accountable for driving claims performance, measuring, managing and reporting work product quality and supporting the Line Lead in developing and implementing strategic and tactical initiatives. This position requires an intimate understanding of the claims business as well as the boating and yachting industry as a whole. This position would work closely with our sales and underwriting partners to ensure calibration within the individual business units and also in support of our sales and growth initiatives. Prior claims experience including management experience is a must. Passion for boating is a plus. This position will be located within Hartford, Connecticut.
SUMMARY:
- As a member of HO Claim Management Team accountable for the results of managers within assigned LOB. Drive product strategies to ensure claim policies, procedures, and standards are implemented and maintained
- Participate in the development of claim management strategies specific to assigned product area by working with Managers and Home Office Product leadership.
- Responsible for successful execution of those claim management strategies nationally and for continually communicating with Line Lead and Home Office Product leadership to strengthen results.
- Recognized as the local product expert, supports the Line Lead working with business partners to ensure claim strategies are understood and an integral component of the business plans/objectives.
- Select, lead, mentor, performance manage and develop staff.
PRIMARY DUTIES:
Attract, Retain and Develop World Class Talent:
- Direct the selection, development, deployment and evaluation of assigned Claim team.
- Identify, develop and retain high potential/high performing employees who have the potential for or are ready to fill critical roles in the organization.
- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
- Develop and implement strategies and plans to address Claim Professional and Unit Manager development. Make certain training needs are identified and addressed on an ongoing basis.
- Provide enhanced technical leadership focus to strengthen the product/technical development of the staff.
Provide Compelling Claim Services
- Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.
- Drive local claim strategy/execution through effective communication and endorsing a perpetual improvement mindset.
- Identify business drivers and trends from analyzing claim data. Work with Line Lead and Home Office Product teams to develop, understand and implement national strategies and provide input on new strategies.
- Provide guidance and direction to Unit Managers and claim professionals through a continuous process of management involvement and claim file review. Evaluates claim behaviors, taking improvement actions as appropriate.
- Responsible for product quality alignment with Home Office Product strategy. Seeks information on, supports, and communicates Claim's philosophies.
- Identify business drivers and trends from rigorously analyzing claim data
- Work with teams to develop, understand and implement strategies and provide input on new strategies.
Drive the Information Advantage
- Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.
Achieve Optimal Solutions
- Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.
- Work with Line Lead to develop, implement and adjust product line staffing/ operating expense budget in support of claim strategies by proactively monitoring notice and volume trends in conjunction with local business market growth projections/plans.
- Serve as a member of the local Executive Management Team providing input, insight, and assistance to other Line Lead and other managers to ensure the success of the local office as a whole.
Partner for Mutual Success
- Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.
- Act as Field liaison with our claim partners in Staff Counsel, TIS, Risk Control, and Nurse Programs. Serve as role model of decision-making skills and professional image by seeking and sharing knowledge from experience.
- Maintain productive and useful relationships with customers, business partners and organizational peers based on meaningful and timely exchange of information.
- Coordinate and support marketing by participating in sales and account management process.
- Represent the Company, ensuring strong business relations, issues and complaints resolution, and the acquisition and retention of profitable business.
EDUCATION/COURSE OF STUDY:
- College degree or equivalent work experience.
WORK EXPERIENCE:
- Comprehensive knowledge of at least one line of business
- Claim management experience required.
OTHER:
- Knowledge and understanding of marketing, underwriting and account management processes.
- Insurance license(s) as required by state regulation.
- Current on jurisdictional laws and regulations.
- Boating knowledge a plus
GL Requirements
- 10 years claim handling experience with 5 - 7 years experience handling serious injury and complex liability claims preferred.
- Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.
- Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.
- Thorough understanding of marine lines products, policy language, exclusions, ISO forms, and effective claims handling practices.
Generally 5 - 8 Unit Managers
Span of control may vary based on:
- complexity of LOB
- experience of staff
- team composition
- market mix
Leading the Business:
- Drive Results
- Leads Change
- Executes Business Strategy
Leading Others:
- Attract Top Talent
- Maximize Individual Performance
- Holds Others Accountable
- Aligns Rewards
- Creates and Sustains a Dynamic Workplace
Leading Self:
- Demonstrates Self-Awareness
- Applies Critical Thinking
- Communicates Effectively & Influences Others
- Exhibits Courage, Conviction & Credibility
Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
Nearest Major Market: Hartford
Job Segments: Claims, Insurance, Management, Manager
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