Claim Industry Lead Job

Job Title: Claim Industry Lead
Job ID: 790939
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Claim Industry Lead

This Industry-Focused Claim Product Manager is an exciting opportunity for a multi-line claim professional to use his/her expertise to partner with the Middle Market -Industry Edge Product Management team to drive strategy and increase the overall effectiveness of the line of business.
You will play an integral role in the development of claim strategy and operating practices such that claim best serves each unique industry. In addition, the Claim Product Manager plays a critical role in the development and ongoing management of each industry program

PRIMARY DUTIES:
- Serve as a Claim Industry Lead to a portfolio of Middle Market industry specific businesses
involving Underwriting CURE and Operational Reviews
- Liaison for all claim issues in aligned portfolio
- Management information (MI) trending and product performance analyses
- Collaborate with System/MI for coding updates to cull out product performance trends
- Design and implement Claim workflow across industries
- Attend industry trade shows/industry meetings, develop industry-leading knowledge and competitor intelligence
- Provide coverage consultation as it relates to forms development
- Engage in Industry advocate teams Design and develop advocate teams across Claim
- Collaborate with Claim Legal on refining Industry expertise across Staff Counsel and Home Office Legal team
- Develop holistic claim approach to support the business beyond across the enterprise (General Liability ,WC, Auto, Property)

Claim Strategy:
- Develop and implement strategies to address and improve claim results.
- Collaborate with claim management, claim legal and other claim product areas to develop new resources to increase sales and productivity

Claim Practices & Field Support:
- Consult with and advise business management on new business process changes. Proactively stay abreast of industry, developments, changing trends and jurisdictional issues. Assists in industry analysis and benchmarking studies.
- Partner with product training resources and Claim University in the development and design of technical claim/leadership training strategies, programs and curriculum.
- Partner with field management, Claim Finance and Claim MI to assist in developing and executing a financial management and control strategy to limit financial risk associated with claim costs.
- Serve as a contact and technical resource to field and business partners on claim policy interpretation, coverage issues, settlement authority, extra contractual litigation, compliance and regulatory issues, program and/or procedural issues.
- Provide field claim management guidance on legislative, regulatory, and market conduct issues.

Requirements:

- Multi-Line Claims experience preferred
- Strong financial management and analysis skills
- Advanced knowledge of claim business, processes and systems
- Advanced knowledge of project management skills and protocols
- Ability to analyze, develop and present complex business strategies
- Strong business savvy and judgment skills
- 4 year degree preferred; masters a plus

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Nearest Major Market: Hartford
Job Segments: Claims, Insurance