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Director, Claim Prod Mgt (Liability) Job
Date: Nov 11, 2009
Location: Hartford, CT, US
Job Title: Director, Claim Prod Mgt (Liability)
Job ID: 790769
Location: CT-Hartford
Available Openings: 1
Committed. Competitive. Constructing our Future.
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.
SUMMARY:
This position is responsible for:
Directing the strategy and operations of a line of business product, program or function.
Developing and designing programs and leading initiatives to improve countrywide results. Evaluating operating environment, vendors, workflow processes, and support services for assigned line of business or product. Documenting multiple solutions to recommend and lead implementation of improvements.
Directly managing staff or a large complex project.
PRIMARY DUTIES:
Claim Strategy:
For specific national line of business initiatives develop and direct strategies and business plans for product, program or functional development/ enhancements, design, marketing, best practices, system development, management of vendors, policies and procedures, management of legislative and regulatory issues customer service and claim technical support.
Collaborate with Claim management, claim legal and other claim product teams to develop and direct national strategies and business plans for line of business initiatives to increase sales and productivity reduce expenses and improve results and customer service.
Identify new improvement opportunities, and understand and assess barriers to success.
Develop and implement short and long term strategies to address improvement opportunities and drive results.
Responsible for vendor strategies including vendor selection, negotiation and contracting.
Claim Practices & Field Support:
Provide feedback to claim management regarding improvement needs and suggestions for claim professionals.
Proactively stay abreast of industry, developments, changing trends and jurisdictional issues. Direct industry analysis and bench-
marking studies. Adjusts claim practices, marketing strategy and customer service as appropriate to anticipate, respond to, and manage trends.
Partner with Claim University on the development and design of technical claim/leadership training strategies, programs and curriculum.
Partner with field management, Claim Finance and Claim MI to develop and execute a financial management and control strategy to limit financial risk associated with claim costs.
Serve as a contact and technical resource to field and business partners on claim policy interpretation, coverage issues, settlement authority, extra contractual litigation, compliance and regulatory issues, program and/or procedural issues.
Provide field claim management guidance on legislative, regulatory, and market conduct issues.
Share accountability with business partners to achieve and sustain quality results.
Business Process, Workflow and Technology:
Responsible for the creation, implementation, and maintenance of claim handling guidelines, policies, procedures and processes. Assists in the development and implementation of claim policy language endorsement.
Manage the investigation of new technology and the application for improving business process and increasing productivity
Manage competitive analyses and benchmarking studies.
Manage systems and workflow initiatives in support of business process, service improvement, and cost effectiveness.
Business Partner Support:
Build and maintain strong partnerships with Underwriting, Product Management, Marketing, and Actuarial to drive business results.
Leadership:
Develop team goals and drive strategies to meet business objectives.
Manage and develop staff.
EDUCATION/COURSE OF STUDY:
College degree and 6+ years claim, management and insurance experience.
WORK EXPERIENCE:
Advanced knowledge of claim business, processes and systems.
Broad financial management and analysis skills.
OTHER:
Competencies, as demonstrated by ability to:
Lead the Business
Translate vision into realistic business strategies for self/unit and communicates vision to staff
Lead change
Promote enterprise culture; understand and initiate opportunities to work with other functions
Lead Self:
Communicate effectively
Influence others and build `behind the scenes- support for initiatives and proposals
Strong strategic thinking, planning, delegation and implementation skills
Lead Others
Attract, develop, retain and reward talent
Hold others accountable for their commitments, drive results to improve performance; coach and track results
Inspire and guide individuals and groups; lead by example; stimulate enthusiasm.
Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
Job ID: 790769
Location: CT-Hartford
Available Openings: 1
Committed. Competitive. Constructing our Future.
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.
SUMMARY:
This position is responsible for:
Directing the strategy and operations of a line of business product, program or function.
Developing and designing programs and leading initiatives to improve countrywide results. Evaluating operating environment, vendors, workflow processes, and support services for assigned line of business or product. Documenting multiple solutions to recommend and lead implementation of improvements.
Directly managing staff or a large complex project.
PRIMARY DUTIES:
Claim Strategy:
For specific national line of business initiatives develop and direct strategies and business plans for product, program or functional development/ enhancements, design, marketing, best practices, system development, management of vendors, policies and procedures, management of legislative and regulatory issues customer service and claim technical support.
Collaborate with Claim management, claim legal and other claim product teams to develop and direct national strategies and business plans for line of business initiatives to increase sales and productivity reduce expenses and improve results and customer service.
Identify new improvement opportunities, and understand and assess barriers to success.
Develop and implement short and long term strategies to address improvement opportunities and drive results.
Responsible for vendor strategies including vendor selection, negotiation and contracting.
Claim Practices & Field Support:
Provide feedback to claim management regarding improvement needs and suggestions for claim professionals.
Proactively stay abreast of industry, developments, changing trends and jurisdictional issues. Direct industry analysis and bench-
marking studies. Adjusts claim practices, marketing strategy and customer service as appropriate to anticipate, respond to, and manage trends.
Partner with Claim University on the development and design of technical claim/leadership training strategies, programs and curriculum.
Partner with field management, Claim Finance and Claim MI to develop and execute a financial management and control strategy to limit financial risk associated with claim costs.
Serve as a contact and technical resource to field and business partners on claim policy interpretation, coverage issues, settlement authority, extra contractual litigation, compliance and regulatory issues, program and/or procedural issues.
Provide field claim management guidance on legislative, regulatory, and market conduct issues.
Share accountability with business partners to achieve and sustain quality results.
Business Process, Workflow and Technology:
Responsible for the creation, implementation, and maintenance of claim handling guidelines, policies, procedures and processes. Assists in the development and implementation of claim policy language endorsement.
Manage the investigation of new technology and the application for improving business process and increasing productivity
Manage competitive analyses and benchmarking studies.
Manage systems and workflow initiatives in support of business process, service improvement, and cost effectiveness.
Business Partner Support:
Build and maintain strong partnerships with Underwriting, Product Management, Marketing, and Actuarial to drive business results.
Leadership:
Develop team goals and drive strategies to meet business objectives.
Manage and develop staff.
EDUCATION/COURSE OF STUDY:
College degree and 6+ years claim, management and insurance experience.
WORK EXPERIENCE:
Advanced knowledge of claim business, processes and systems.
Broad financial management and analysis skills.
OTHER:
Competencies, as demonstrated by ability to:
Lead the Business
Translate vision into realistic business strategies for self/unit and communicates vision to staff
Lead change
Promote enterprise culture; understand and initiate opportunities to work with other functions
Lead Self:
Communicate effectively
Influence others and build `behind the scenes- support for initiatives and proposals
Strong strategic thinking, planning, delegation and implementation skills
Lead Others
Attract, develop, retain and reward talent
Hold others accountable for their commitments, drive results to improve performance; coach and track results
Inspire and guide individuals and groups; lead by example; stimulate enthusiasm.
Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
Nearest Major Market: Hartford
Job Segments: Claims, Insurance, Management, Manager
Apply now »
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