« Back to search
Apply now »
« Back to search
Watch for similar jobs
Process Engineer Consultant Job
Date: Nov 6, 2009
Location: Hartford, CT, US
Job Title: Process Engineer Consultant
Job ID: 790576
Location: CT-Hartford
Available Openings: 1
Committed. Competitive. Constructing our Future.
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.
SUMMARY:
Reports to Senior Project Director. Manage and direct high profile business process management projects to influence aspects of the business that relate to operational efficiency and effectiveness. Direct the day-to-day activities of assigned process engineering projects, focusing on identifying opportunities to improve productivity, decrease costs, increase available capacity, improve accuracy and timeliness, change behaviors, redesign roles and functions, and improve operational controls. Provide business process consulting, generate new ideas, convince senior management of their value, and assist in their implementation to achieve recommended benefits. Consult with senior management on division wide issues.
The job description is intended to describe the top level of this career path as performed at the highest level of independence.
At this senior level, an incumbent will assist or lead project teams addressing complex issues which can have long term, broad impact.
PRIMARY DUTIES:
Provide process engineering services for Claim Services in order to improve overall business performance by identifying impediments to effective and efficient operation performance and by introducing changes in business operational processes and organizational behaviors that have a positive impact on bottom line results. Traveler's Claim Services Department supports commercial and personal property and casualty insurance products.
Consult with senior management regarding implementation of study recommendations and the approaches to be taken in executing change to the business operation. Create and submit periodic status updates of current projects to process engineering Director and clients. Provide input on strategic organizational initiatives and impact on organizational effectiveness.
Provide direction and consultation to process engineers for assigned projects.
EDUCATION/COURSE OF STUDY:
Four year college degree in a business oriented discipline.
WORK EXPERIENCE:
Knowledge of business process management /improvement methods and technologies
Project management skills
Thorough knowledge of Commercial and Personal Lines products and services
Solid management and organization skills
Proven analytic skills
Mathematics / Statistics skills
Proficient at using Microsoft desktop tools
COMMUNICATION SKILLS:
Carefully listens to customer needs to identify issues and develop appropriate solutions
Makes effective and persuasive oral and written presentations
Interacts effectively with all levels of management and non-management staff
Facilitates large groups of people to develop / introduce new ideas
Strong sales and negotiation skills
COMPUTER SKILLS:
Proficient at using Microsoft desktop tools.
OTHER:
Leadership
Consistently sets clear direction by defining goals and priorities
Strong strategic / creative thinker and decision-maker
Motivates/energizes others to achieve the highest standards
Project Management
Manages highly complex projects having an impact on the bottom line
Manages own work and directs the work of others
Demonstrates initiatives and innovation in achieving results
Effectively coaches and develops staff through mentoring, meetings, personal example and delegation of responsibility
Decision Making/Problem Solving
Develops new methods or approaches to getting the job done
Thoroughly analyzes information and makes timely, practical and appropriate recommendations for action
Business Knowledge
Thorough understanding of property casualty business, including competitive market, company services, and operational priorities and strategies
Expert level of process management knowledge, methodologies and tools
Customer Focus
Identifies customers' needs and takes appropriate actions to meet those needs
Demonstrates a high commitment to providing superior services and adding significant value to Commercial and Personal Lines.
Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
Job ID: 790576
Location: CT-Hartford
Available Openings: 1
Committed. Competitive. Constructing our Future.
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.
SUMMARY:
Reports to Senior Project Director. Manage and direct high profile business process management projects to influence aspects of the business that relate to operational efficiency and effectiveness. Direct the day-to-day activities of assigned process engineering projects, focusing on identifying opportunities to improve productivity, decrease costs, increase available capacity, improve accuracy and timeliness, change behaviors, redesign roles and functions, and improve operational controls. Provide business process consulting, generate new ideas, convince senior management of their value, and assist in their implementation to achieve recommended benefits. Consult with senior management on division wide issues.
The job description is intended to describe the top level of this career path as performed at the highest level of independence.
At this senior level, an incumbent will assist or lead project teams addressing complex issues which can have long term, broad impact.
PRIMARY DUTIES:
Provide process engineering services for Claim Services in order to improve overall business performance by identifying impediments to effective and efficient operation performance and by introducing changes in business operational processes and organizational behaviors that have a positive impact on bottom line results. Traveler's Claim Services Department supports commercial and personal property and casualty insurance products.
Consult with senior management regarding implementation of study recommendations and the approaches to be taken in executing change to the business operation. Create and submit periodic status updates of current projects to process engineering Director and clients. Provide input on strategic organizational initiatives and impact on organizational effectiveness.
Provide direction and consultation to process engineers for assigned projects.
EDUCATION/COURSE OF STUDY:
Four year college degree in a business oriented discipline.
WORK EXPERIENCE:
Knowledge of business process management /improvement methods and technologies
Project management skills
Thorough knowledge of Commercial and Personal Lines products and services
Solid management and organization skills
Proven analytic skills
Mathematics / Statistics skills
Proficient at using Microsoft desktop tools
COMMUNICATION SKILLS:
Carefully listens to customer needs to identify issues and develop appropriate solutions
Makes effective and persuasive oral and written presentations
Interacts effectively with all levels of management and non-management staff
Facilitates large groups of people to develop / introduce new ideas
Strong sales and negotiation skills
COMPUTER SKILLS:
Proficient at using Microsoft desktop tools.
OTHER:
Leadership
Consistently sets clear direction by defining goals and priorities
Strong strategic / creative thinker and decision-maker
Motivates/energizes others to achieve the highest standards
Project Management
Manages highly complex projects having an impact on the bottom line
Manages own work and directs the work of others
Demonstrates initiatives and innovation in achieving results
Effectively coaches and develops staff through mentoring, meetings, personal example and delegation of responsibility
Decision Making/Problem Solving
Develops new methods or approaches to getting the job done
Thoroughly analyzes information and makes timely, practical and appropriate recommendations for action
Business Knowledge
Thorough understanding of property casualty business, including competitive market, company services, and operational priorities and strategies
Expert level of process management knowledge, methodologies and tools
Customer Focus
Identifies customers' needs and takes appropriate actions to meet those needs
Demonstrates a high commitment to providing superior services and adding significant value to Commercial and Personal Lines.
Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
Nearest Major Market: Hartford
Job Segments: Consulting, Engineer, Engineering, Process Engineering, Service
Apply now »
| Find similar jobs: | All Travelers Jobs, CT Insurance Jobs, Claims Jobs, Connecticut Project Management Jobs, Hartford Claims Jobs |
« Back to search