Associate Manager (Director Level) - General Liability for Morris Plains, NJ Job

Job Title: Associate Manager (Director Level) - General Liability for Morris Plains, NJ
Job ID: 789401
Location: NJ-Morris Plains

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Summary:
A member of Claim Center Management Team accountable for the results of managers within assigned General Liability territory. Drive product strategies to ensure claim policies, procedures, and standards are implemented and maintained; participate in the development of claim management strategies specific to assigned product area. Position is responsible for successful execution of those claim management strategies locally and for continually communicating with FPLM and Home Office Product leadership to strengthen results. This position is based in Morris Plains, NJ, but will also have responsibility for staff in Reading, PA as well. Reports to General Liability Field Product Line Manager (FPLM).

Job Components
- Drive local claim strategy/execution through effective communication and endorsing a perpetual improvement mindset. Identify business drivers and trends from analyzing claim data. Work with FPLM and Home Office Product teams to develop, understand and implement national strategies and provide input on new strategies.
- Directs the selection, development, deployment and evaluation of assigned Claim team. Works with FPLM to develop, implement and adjust product line staffing/ operating expense budget in support of claim strategies by proactively monitoring notice and volume trends in conjunction with local business market growth projections/plans.
- Provide guidance and direction to Unit Managers and claim professionals through a continuous process of management involvement and claim file review. Evaluates claim behaviors, taking improvement actions as appropriate.
- Responsible for product quality alignment with Home Office Product strategy. Seeks information on, supports, and communicates Claim-s philosophies. Provide enhanced technical leadership focus to strengthen the product/technical development of the staff.
- Develop and implement strategies and plans to address staff development.
- Identifies, develops and retains high potential/high performing employees who have the potential for or are ready to fill critical roles in the organization.
- Recognized as the local product expert and supports manager working with business partners to ensure claim strategies are understood and an integral component of the business plans/objectives. Represent the Company, ensuring strong business relations, issues and complaints resolution, and the acquisition and retention of profitable business.

Qualifications/Requisite Skills
- Current on jurisdictional laws and regulations.
- 10 years claim handling experience with 5 - 7 years experience handling serious injury and complex liability claims preferred.
- Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.
- Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.
- Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.
- College degree or equivalent work experience.
- Claim management experience required.
- Knowledge and understanding of marketing, underwriting and account management processes.
- Insurance license(s) as required by state regulation.

Competencies:
- Ability to achieve business results; leading change and demonstrated experience executing business strategies.
- Ability to lead others with experience in recruiting talent and performance management.
- Individual ability in strategic planning, critical thinking, problem solving and strong communication skills;

Other:
Position will require travel within assigned territory

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Nearest Major Market: New Jersey
Job Segments: Management, Manager