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Auto Appraiser Trainee-San Jose, Santa Clara, Sunnyvale, CA Job
Date: Oct 31, 2009
Location: Walnut Creek, CA, US
Job Title: Auto Appraiser Trainee-San Jose, Santa Clara, Sunnyvale, CA
Job ID: 791779
Location: CA-Walnut Creek
Available Openings: 1
Committed. Competitive. Constructing our Future.
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.
Location: San Jose, Santa Clara, Sunnyvale, California areas
This is a home based position.
SUMMARY:
Investigate, evaluate, negotiate and resolve claims on losses of lesser value and complexity. Complete formal training program for consideration of advancement to claim representative position.Differences in settlement authority would be based on local discretion and product line guidelines.
Provide outstanding customer service.
JOB DESCRIPTION:
Inspect automobiles and motorcycles to determine the nature and extent of damages.
PRIMARY DUTIES:
Prepare damage estimates using company provided automated estimating systems.
Evaluate damages through proper use of cost-containment tools. Recognize subrogation and salvage opportunities, as well as potential fraud and refer to the appropriate level.
Complete auto appraisals to assure accurate assessment of the damage.
Handle auto physical damage claims on first and third parties in compliance with company best practices and within authority.
Negotiate and settle all claims in a timely manner to minimize and mitigate costs such as storage fees.
Assist the auto/liability unit with investigation and gathering all necessary information, i.e. police reports, site inspections, to determine if claim should be paid or denied.
Comply with all insurance department regulations and applicable laws within assigned jurisdiction.
Periodically, re-inspect vehicles to assure repair shop compliance with company standards and to determine the quality of repair performed.
Assist in special projects.
Participate in on-going training sessions for specific line of business.
Provide voice-to-voice contact within 24 hours of first report. Obtain facts from insurers, injured workers, claimants, agents, witnesses, attorneys and/or underwriters. Maintain contact throughout the life of the file, as needed.
Determine coverage/ compensability, facts of loss and degree of liability/exposure.
Work closely with Unit Manager or mentor to promptly resolve claim issues.
Refer claims as appropriate, based on exposure and established guidelines.
Maintain quality claim files in accordance with appropriate best practices, recognize and implement alternate means of resolution.
Provide customer service contact to give, receive or exchange information.
EDUCATION/COURSE OF STUDY:
College degree or equivalent business experience preferred.
COMPUTER SKILLS:
Solid keyboard and PC skills, with experience in Word and Excel.
Proficient use of technology; including, Microsoft Word, Excel, e-mail, Web-enabled applications, and database software.
OTHER:
Complete 12-month Auto Appraiser Training Program
Excellent communication skills
Curiosity, an interest in learning, and a genuine interest in people
Demonstrated analytical, decision-making, and personal management skills
Are risk-takers and are comfortable with ambiguity
Decision Making Ability
Demonstrated ability to multitask as evidenced by extracurricular activities or working one-s way through school
Mobile with a willingness and ability to relocate within the our assigned territory within 8-12 months of the training program
Sales or Customer Service Experience a plus
Good Driving Record
A general understanding of insurance.
Solid interpersonal and customer service skills.
Team focus.
Results orientation.
Flexibility and willingness to work early evening hours with some weekend hours.
Executes plan to effectively and efficiently manage workload through planning, prioritizing, organizing and attention to detail.
Strong decision making skills
Demonstrated strong written, verbal and interpersonal communication skills including the ability to convey and receive information effectively.
File Management
Technical
Customer Focus
Relationship Management
Technology
Leadership In A Matrix Environment
Influence
Strategic Thinker
Creativity
Initiative
Collaboration
Communication
Trend Analysis
Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
Job ID: 791779
Location: CA-Walnut Creek
Available Openings: 1
Committed. Competitive. Constructing our Future.
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.
Location: San Jose, Santa Clara, Sunnyvale, California areas
This is a home based position.
SUMMARY:
Investigate, evaluate, negotiate and resolve claims on losses of lesser value and complexity. Complete formal training program for consideration of advancement to claim representative position.Differences in settlement authority would be based on local discretion and product line guidelines.
Provide outstanding customer service.
JOB DESCRIPTION:
Inspect automobiles and motorcycles to determine the nature and extent of damages.
PRIMARY DUTIES:
Prepare damage estimates using company provided automated estimating systems.
Evaluate damages through proper use of cost-containment tools. Recognize subrogation and salvage opportunities, as well as potential fraud and refer to the appropriate level.
Complete auto appraisals to assure accurate assessment of the damage.
Handle auto physical damage claims on first and third parties in compliance with company best practices and within authority.
Negotiate and settle all claims in a timely manner to minimize and mitigate costs such as storage fees.
Assist the auto/liability unit with investigation and gathering all necessary information, i.e. police reports, site inspections, to determine if claim should be paid or denied.
Comply with all insurance department regulations and applicable laws within assigned jurisdiction.
Periodically, re-inspect vehicles to assure repair shop compliance with company standards and to determine the quality of repair performed.
Assist in special projects.
Participate in on-going training sessions for specific line of business.
Provide voice-to-voice contact within 24 hours of first report. Obtain facts from insurers, injured workers, claimants, agents, witnesses, attorneys and/or underwriters. Maintain contact throughout the life of the file, as needed.
Determine coverage/ compensability, facts of loss and degree of liability/exposure.
Work closely with Unit Manager or mentor to promptly resolve claim issues.
Refer claims as appropriate, based on exposure and established guidelines.
Maintain quality claim files in accordance with appropriate best practices, recognize and implement alternate means of resolution.
Provide customer service contact to give, receive or exchange information.
EDUCATION/COURSE OF STUDY:
College degree or equivalent business experience preferred.
COMPUTER SKILLS:
Solid keyboard and PC skills, with experience in Word and Excel.
Proficient use of technology; including, Microsoft Word, Excel, e-mail, Web-enabled applications, and database software.
OTHER:
Complete 12-month Auto Appraiser Training Program
Excellent communication skills
Curiosity, an interest in learning, and a genuine interest in people
Demonstrated analytical, decision-making, and personal management skills
Are risk-takers and are comfortable with ambiguity
Decision Making Ability
Demonstrated ability to multitask as evidenced by extracurricular activities or working one-s way through school
Mobile with a willingness and ability to relocate within the our assigned territory within 8-12 months of the training program
Sales or Customer Service Experience a plus
Good Driving Record
A general understanding of insurance.
Solid interpersonal and customer service skills.
Team focus.
Results orientation.
Flexibility and willingness to work early evening hours with some weekend hours.
Executes plan to effectively and efficiently manage workload through planning, prioritizing, organizing and attention to detail.
Strong decision making skills
Demonstrated strong written, verbal and interpersonal communication skills including the ability to convey and receive information effectively.
File Management
Technical
Customer Focus
Relationship Management
Technology
Leadership In A Matrix Environment
Influence
Strategic Thinker
Creativity
Initiative
Collaboration
Communication
Trend Analysis
Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland
Job Segments: Claims, Insurance
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| Find similar jobs: | CA Claims Jobs, California Insurance Jobs, California Legal Jobs, Claims Jobs, Insurance Appraiser Jobs |
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