Searching for a place to make your mark? Discover an IT career, Insurance careers, or claims career at Travelers!en-ushttp://travelers.jobs2web.com/images/travelers/home_logo.giftravelers.jobs2web.com720
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Job Summary:
Investigate, evaluate, negotiate and resolve claims. Satisfy customer needs and ensure file quality.

Primary duties and responsibilities:
Adjust and resolve Personal Lines claims.
Provide voice-to-voice contact within 24 hours of first report.
Handle low to moderately complex cases. Settlement authority will vary.
Obtain facts to evaluate coverage, negligence and causation/damages.
Identify subrogation opportunities; handle adverse subrogation and arbitration.
Establish and maintain appropriate claim and expense reserves.
Assure cost-effective resolution.
Provide quality customer service.
Comply with state specific regulations.
Recognize and forward appropriate files to SIU.
Recognize coverage issues as well as jurisdictional issues.
Perform any other duties as required.

Knowledge/Skills Requirements:

Minimum of 2 years experience in handling auto claims.
Excellent written and verbal communication skills.
Ability to work with a diverse customer base.
Ability to handle multiple tasks simultaneously and effectively in a fast paced environment.
College degree or extensive job experience preferred.
Results driven focus.
Strong desk management and organizational skills.
Bilingual skills in Spanish and English a plus.
Type 35+ wpm minimum.

Other:

Strong negotiation and customer service skills
Strong organization and time management skills
File Management
Technical
Customer Focus/ Communication
Relationship Management
Technology

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Return to Previous Page]]>http://travelers.jobs2web.com/job/RANCHO-CORDOVA,-CA-Claim-Professionals-Personal-and-Commercial-Inside-Auto-Claim-Representative-Open-H-Job-RANC/594850/5948505948502009-12-07Travelersfull-timeUSDstarting0BSRancho Cordova, CA, US Job ID: 790473
Location: CA-Walnut Creek

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Responsible for managing regional SIU staff to achieve regional SIU results.

Position location: Northern and/or Southern CA

PRIMARY DUTIES:
Directly manages staff of 10-15 direct reports.
Responsible for office and regional results (referral rate, efficiency rate, billable hours, allocated and unallocated expenses, etc.)
Responsible for evaluation and investigation of all fraud claims; analyzes results to determine how region is impacting service center results.
Establishes staffing strategy and plan for the region based on forecasting needs from trend in claim notices of office. Responsible for identifying, recruiting, interviewing, hiring, orientation, deployment and re-deployment of a diverse staff to maximize office and regional efficiency and performance.
Responsible for the training, development, motivation and retention of staff. Conducts file reviews of staff monthly for quality of investigation (minimum 2-4 per staff member); conducts missed opportunity reviews of claim files quarterly
Provides constructive feedback; coaches and manages performance of staff; takes disciplinary action when necessary.
Makes recommendations on compensation (base pay and incentive).
Responsible for office and regional communication strategy and rollout and support of claim initiatives and programs to staff.
Researches/analyzes industry trends and best practices in the office or region and applies them to achieve or maximize results. Conducts risk analysis to determine/forecast potential exposures (e.g., medical fraud, mold).
Manages expenses to stay within regional SIU budget (e.g., travel, equipment, supplies, payroll decisions, etc.).
Builds relationship with Claim managers and other business partners to assure that service center priorities are being identified and addressed.
Assists Service Center management with identification and analysis of training needs and ensures training is provided. Markets SIU services to business partners within and outside of Claim.
Ensures that investigators establish and maintain effective relationship with local/state/federal law enforcement personnel, national insurance crime bureau and local fraud agencies.
Responsible for the ongoing evaluation of the SIU field operation, its performance and effectiveness. Recognizes and develops effective plans to deal with subrogation and salvage recovery potential.

EDUCATION/COURSE OF STUDY:
Minimum 4-year college degree or equivalent law enforcement or claim experience.

WORK EXPERIENCE:
Financial analysis and budget experience.

COMPUTER SKILLS:
Computer literate; database and Internet proficient.

OTHER:
Knowledge of Claim, PL, CL and WC product lines.
Investigative skills and techniques
Workforce management including hiring, training and development of staff.
Business and market knowledge.
Leadership, including delegation, organization and follow-up skills and ability to get work done through others.
Relationship management and Team Building.
Analytical Skills; problem solving and decision-making.
Commitment to results.
Strategic communication.
Conflict management skills.
Diversity

Critical Success Factors:
Productivity (referral rate and average referrals per investigator for team)
Customer Service and Timeliness of Investigation (close rate for team)
Expense Management (return on investment and billing for team)
Quality of Investigation (efficiency rate and QA score for team)

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/WALNUT-CREEK,-CA-SIU-Manager-Job-WALN/594857/5948575948572009-12-07Travelersfull-timeUSDstarting0BSWalnut Creek, CA, US Job ID: 790616
Location: CA-Rancho Cordova

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Location: Rancho Cordova/Sacramento, CA

SUMMARY:
- As a member of the Auto Liability management team, this position is responsible for driving product quality, and performance of severity claim liability team handling serious and complex commercial lines and personal liability claims.
- Provide direction and technical guidance through a continuous process of management involvement and frequent claim file review and extensive litigation management.
- Serve as a field representative for the product area, as requested.
- Reinforce Liability Vision, Strategies, and Objectives through word and action.
- Select, lead, mentor, performance manage and develop staff.

PRIMARY DUTIES:
Attract, Retain and Develop World Class Talent:
- Proactive recruitment of talent; work with management to establish and implement a strategic staffing strategy
- Effective orientation and on-boarding.
- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
- Work with management to develop and implement effective training, performance development and succession planning
- Effective retention planning; proactively manage and respond to turnover
- Effectively utilize reward system to distinguish top performers and significant achievements.
Provide Compelling Claim Services
- Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.
- Develop and execute a strategic file management plan that achieves optimal file resolution and business results.
- Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency.
- Review new notices, ensuring claims are assigned to staff with appropriate skill sets.
- Conduct quality file reviews per office/ best practices guidelines.
- Establish/ follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary.
- Develop and implement process improvement strategies that impact indemnity and expense management, investigations, subrogation, structured settlement, and litigation management.
- Oversee the handling of the Company's severe and/or complex claims up to a full value of $2 million.

Ensure timely and appropriate reserves.
- Participate in severity round table.
- Effectively and efficiently manage allocated loss adjustment expenses.
- Oversee the development and employment of creative resolution strategies for complex files effectively utilizing all appropriate resources.
- Ensure timely referral to Home Office large loss for cases with full exposure > $2 million
- Identify business drivers and trends from rigorously analyzing liability claim data within a hub or spoke. Work with Liability teams to develop, understand and implement national strategies and provide input on new strategies.
Drive the Information Advantage
- Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.
Achieve Optimal Solutions
- Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.
- Operate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense
Partner for Mutual Success
- Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.
- Participate in business meetings and agency visits as required.
- Collaborate with claim management across other lines of business as well as Underwriting, Marketing, Actuarial, Claim Legal to develop and direct local strategies to increase productivity, reduce expenses, share resources and improve results and customer service.

EDUCATION/COURSE OF STUDY:
- College degree or equivalent business experience.
- Insurance license(s) as required by state regulation.

WORK EXPERIENCE:
- 10 years claim handling experience with 5 - 7 years experience handling serious injury and complex liability claims preferred.

OTHER:
- Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.
- Current on jurisdictional laws and regulations.
- Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.
- Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.

- Span of control approximately 5 - 8 severity Claim Professionals, including Major Case Specialists

Leading the Business:
- Drive Results
- Leads Change
- Executes Business Strategy
Leading Others:
- Attract Top Talent
- Maximize Individual Performance
- Holds Others Accountable
- Aligns Rewards
- Creates and Sustains a Dynamic Workplace
Leading Self:
- Demonstrates Self-Awareness
- Applies Critical Thinking
- Communicates Effectively & Influences Others
- Exhibits Courage, Conviction & Credibility

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/RANCHO-CORDOVA,-CA-Unit-Manager-Auto-Bodily-Injury-Major-Case-Job-RANC/594926/5949265949262009-12-07Travelersfull-timeUSDstarting0BSRancho Cordova, CA, US Job ID: 791271
Location: can-toronto

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Job Description

Job titleChief Underwriting Officer (CUO)
Job ID2009-TO-30
LocationON-Toronto
Available Openings1

Solid Reputation. Passionate People. Endless Opportunities.

We are one of the leading insurance companies in North America. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

TRAVELERS of Canada is hiring for a Chief Underwriting Officer (CUO) for our Commercial Business Insurance Division managed out of our Toronto office. This operation includes the following business segments:

-Commercial Accounts
-Construction
-Public Sector
-Passenger Transportation
-National Property
-Ocean Marine
-Oil & Gas
-Technology
-Entertainment
-Risk Solutions (programs/alternative risks)

He or she will report to the Senior Vice President, Business Insurance. The Chief Underwriting Officer will be responsible for the implementation and management of underwriting practices, decisions and process, which enhance profits directly related to underwriting activities, on a national basis. In this capacity, achieves the Business Insurance Division-s business objectives (profitability, growth, renewal retention, rate change, etc.) while working in accordance with overall enterprise underwriting standards. The incumbent is accountable for the review, development and evaluation of sound underwriting standards and management of the Strategic Underwriting process across all branches. He or she works with each business segment head to ensure that the underwriting results for each area enhance overall profitability, and growth while meeting all related enterprise underwriting initiatives.

Job Specifications:

Develop and participate in the implementation of long and short term underwriting strategies to effectively position international underwriting to market the right products, programs and/or services to the right market segments through responsible underwriting decisions.

Establish with the business segment heads underwriting policies and standards, which support the development of products, services and/or new programs (i.e., research and identify target business, competitor information, analyze industry and economic factors, balancing risk and reward, new and emerging exposures).

Participate in the strategic business planning activities for national domestic businesses that are designed to increase their presence in the market; retain the appropriate mix of business; and achieve overall growth and profit goals.

Participate as an advisor in responsible product and platform development, distribution communication and training efforts to ensure they are consistent with profit, growth and retention strategies related to new products and services and/or programs.

Develop and ensure effective utilization of detailed monitoring standards to assess underwriting results (-after the sale- reviews on an individual account and portfolio basis) on production and loss results down to the account level (line profitability analysis, quarterly loss trends, utilization/productivity, etc).

Analyze market needs and trends as they impact distribution initiatives and provide competitor information to product and program management staff.

Undertakes and/or provides oversight to portfolio and aggregate management/strategic underwriting decisions to ensure production, financial and underwriting objectives with respect to profitability are achieved.

Pays close attention to the distribution and commercial impact of underwriting strategies.

Monitors the documentation of underwriting authorities and the professional development of the underwriting cadre.

Develop and maintain relationships with internal resources to facilitate the course of action of underwriting, distribution and marketing decisions.

Assess and establish retention policy, aligning operation with enterprise appetites and act as the link/point of entry for Travelers Canada corporate underwriting resources.

Job Qualifications / Skills

-A university degree, together with a minimum of 10 years or more demonstrated experience and knowledge of underwriting experience including broad commercial lines covering commercial middle market, construction, public sector, passenger transportation, national property, etc.
-Strong understanding of large account products, financials, service requirements and business objectives in order to drive bottom-line results
-Demonstrated ability to recognize product development opportunities. Takes intelligent risks to exploit and penetrate new markets, by using knowledge of competitive market conditions and customer needs.
-Understands financial implications as they relate to Commercial Lines products and acts in a decisive manner to achieve appropriate results
-Leads by example, while encouraging `ownership- environment and consistently setting clear direction, goals and priorities for team. Ability to appropriately influence behaviors
-Strong strategic thinker and decision-maker, able to develop trust through demonstrated personal integrity, encouraging team to act in best interest of the company and achieve the highest standards
-Able to work with all levels, to leverage US corporate protocols, and easily establish strong coalitions and networks both inside and outside the organization to accomplish results
-Excellent two-way communication skills; able to actively listen for understanding and to articulate in clear, concise manner, particularly within a Marketing environment
-Travel will be required

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/TORONTO-Chief-Underwriting-Officer-Toronto-Job/626751/6267516267512009-12-07Travelersfull-timeUSDstarting0BStoronto, can Job ID: 791006
Location: can-calgary

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Travelers of Canada is currently hiring for a Manager, Oil & Gas reporting to both the Canadian Operation and the Oil and Gas business unit in Houston. He or she will be responsible for the development of superior insurance products and services as well as high quality underwriting and pricing guidelines for oil & gas risks in Canada. He or she will be responsible for managing the performance and profitability of the oil & gas segment in Canada. He or she will market, underwrite and service multi-line exposures for oil and gas risks within the Alberta territory. He or she will also uterilize authority and sales skills to solicit new business; create and manage clear channels of communication between Travelers in Canada and assigned brokers to maximize business opportunities.

Job Specifications:
-Develop and execute a well-defined underwriting strategy for the oil & gas segment, working closely with the Oil & Gas Business Unit in the US
-Develop oil and gas products/services for the Canadian marketplace
-Develop underwriting risk appetite and rules as well as underwriting and pricing guidelines for the oil & gas segment in Canada
-Identify market opportunities within assigned brokers
-Establish and maintain effective and profitable business relationships with key oil and gas brokers and customers
-Provide broker staff training on topics such as oil and gas risk appetite and Travelers Oil and Gas products
-Perform risks assessments, pricing for new business, complex renewals, endorsements and making exceptional underwriting decisions where appropriate
-Viewed as an expert in multi-line underwriting, with emphasis on general liability
-Provide training to oil & gas underwriters in Canada on products, services, underwriting and pricing guidelines
-Review underwriting analysis on more complex risks referred by underwriters with lower authority and provide recommendations
-Delegate authority to oil & gas underwriters in Canada to achieve a book of high quality profitable oil and gas business
-Conduct quality reviews through analysis of management reports and underwriting audits to evaluate book performance and profitability and make recommendations as needed
-Monitor competitor products and sharing information with the business unit

Job Qualifications:

-A university degree with seven (7) or more years related undewriting experience, including commercial marketing and sales experience or equivalent combination of education/training and experience
-Strong technical skills in underwiting and coverage analysis

-Maintain and develop external contacts in the Oil & Gas community through membership in professional associations and attendance at seminars and conferences
-Underwriting experience in the upstream segment of the oil and gas industry is preferred
-Demonstate commitment to professional development
-Proven ability to effectively market and sell products, build relationships, communicate, budget and present to groups
-Working knowledge of the broker distribution system and strong PC skills
-Must have excellent interpersonal, presentation, organization, negotiation skills
-Strategic thinker, ability to articulate the big picture
-Strong attention to detail, and accuracy couple with excellent leadership, client relationships, analytical, negotiation, problem solving, influencing, documentation and organizaitonal change

-Strong communication skills
-Exceptional time and project management skills

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/CALGARY-Manager,-Oil-&-Gas-Canada-Job/653560/6535606535602009-12-07Travelersfull-timeUSDstarting0BScalgary, can Job ID: 791666
Location: can-toronto

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Solid Reputation. Passionate People. Endless Opportunities.

We are one of the leading insurance companies in North America. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Travelers Canada is currently hiring for an Assistant Vice President, Commercial Accounts who will report to the Chief Underwriting Officer, Business Insurance in our Toronto office. He or she will be responsible for the development of superior insurance products and services as well as high quality underwriting and pricing guidelines for commercial accounts in Canada. He or she will be responsible for managing the performance and profitability of the commercial accounts segment in Canada. He or she will be responsible for the training and direction of underwriting activities for commercial accounts underwriters across Canada, to ensure that productions and underwriting objectives with respect to profitability are achieved.

Job Specifications:
-Develop and execute a well-defined underwriting strategy that is designed to increase the business unit-s presence in the market; retain the appropriate mix of business; and achieve overall growth and profit objectives.
-Develop underwriting risk appetite and rules as well as underwriting and pricing guidelines for commercial accounts segment in Canada
-Develop products/services tailored to commercial accounts in the Canadian marketplace
-Direct all marketing and underwriting activities of commercial account underwriters to ensure that productions and underwriting objectives with respect to profitability are achieved.
-Represent the company and underwriting strategy in various location(s) while working with other business units as appropriate to support market presentation objectives and seek out cross sell opportunities as appropriate.
-Identify market opportunities within assigned brokers
-Provide broker staff training on topics such as commercial risk appetite and Travelers commercial products
- Viewed as an expert in multi-line underwriting, with emphasis on property and general liability
-Provide training to commercial account underwriters in Canada on products, services, underwriting and pricing guidelines
-Review underwriting analysis on more complex risks referred by underwriters with lower authority and provide recommendations
-Delegate authority to commercial account underwriters in Canada to achieve a book of high quality profitable business
-Conduct quality reviews through analysis of management reports and underwriting audits to evaluate book performance and profitability and make recommendations as needed
-Monitor competitor products and sharing information with the business unit

Job Qualifications:

-A university degree with seven (7) or more years related underwriting experience, including commercial marketing and sales experience or equivalent combination of education/training and experience
-Strong technical skills in underwriting and coverage analysis

-Maintain and develop external contacts in the community through membership in professional associations and attendance at seminars and conferences
-Underwriting experience in the commercial accounts industry is preferred
-Demonstrate commitment to professional development
-Proven ability to effectively market and sell products, build relationships, communicate, budget and present to groups
-Working knowledge of the broker distribution system and strong PC skills
-Must have excellent interpersonal, presentation, organization, negotiation skills
-Strategic thinker, ability to articulate the big picture
-Strong attention to detail, and accuracy couple with excellent leadership, client relationships, analytical, negotiation, problem solving, influencing, documentation and organizational change

-Strong communication skills
-Exceptional time and project management skills

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/TORONTO-Assistant-Vice-President,-Commercial-Accounts-Canada-Job/653569/6535696535692009-12-07Travelersfull-timeUSDstarting0BStoronto, can Job ID: 791123
Location: MA-Boxborough

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Reports to the Regional Risk Control Director or Field Manager. Delivers risk control services to clients in assigned territory. May assume regional responsibilities for technically complex accounts. Provides technical advice and account information to underwriting business partners for risk assessment and analysis. Works on complex accounts for all lines. Markets Travelers and helps sell the deal to the customers. Works autonomously and generally has 8 plus years of experience.

PRIMARY DUTIES:
Conduct loss control surveys at client locations to determine potential hazards and risk factors to be considered in underwriting/risk selection.

Write technically detailed reports that provide a clear assessment of risk and clearly articulate recommendations.

Serve as resource to Account Executive in development of the deal. Market Travelers to the client to help sell the deal.

Consult with clients on ways to control hazards in order to reduce or prevent losses. Consistently influences clients to implement recommendations.

Build and maintain productive relationships with underwriting and service teams assigned to support the business, with the broker/agent community, with Claim, with other Risk Control staff, and with clients.

Conduct research for underwriters or clients on class of business, operations, unique or unidentified exposures, or any other technical subject requiring similar analysis.

Analyze loss trends, recognize opportunities to provide risk control products and/or services which can help reduce losses. Explain how their recommendations or products can help minimize losses.

OTHER:
Maintain current knowledge of regulatory environment and emerging safety issues. Can explain to customers how the issues impact them and what they can do. Identify where customer is falling short and use that as an example of why they need to follow the recommendation.

Apply analytical and ergonomic skills to complete Claims Engineering Review.

Maintain timely, relevant communications with the Regional Manager.

Invites local consultants, brokers and agents on co-surveys when appropriate, to further develop/strengthen staff and develop relationships with brokers and agents.

Communication Skills:
Makes complex technical information and recommendations understandable and clear to audiences with varied levels of technical knowledge
Influences others to take action on recommendations, obtains consistent by-in
Listens effectively
Clearly expresses ideas, recommendations, etc. in writing
Demonstrates the ability to use behavioral interviewing techniques

Business Knowledge:
Possesses a strong understanding of both Property and Casualty lines of coverage
Strong understanding of Commercial Lines insurance products
Fully understands Risk Control performance standards
Knows and understands the business plans for each marketing business unit

Technical Expertise:
Has mastered Risk Control computer systems applications relevant for their area
Handles assignments in all lines and technical disciplines up to the level requiring RSC or Specialist involvement including CERs, may be a RSC in one or more discipline
Analyzes loss information to identify root causes and develop loss sensitive recommendations
Handles most complex surveys that come into the office

Customer Service/Marketing:
Understand customer wants and needs, recommend products and services that match their needs appropriately
Markets Travelers and the Risk Control organization effectively to customers
Provide input to underwriting to help leverage the deal
Builds credibility with internal and external customers
Creates customer satisfaction by demonstrating the value of risk control services
Familiar with the risk control service tools available to clients, capable of helping client navigate through the risk control website
Apply or locate appropriate resource for customer

Resource Management:
Continually assesses workload in light of business priorities; directs own efforts accordingly
Identifies methods for improving personal productivity
Understands when it is appropriate to bring in the service or technical expertise of our specialists including specialty groups such as construction, technology and public sector

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/BOXBOROUGH-Sr.-Risk-Control-Consultant-Job-MA-01719/619755/6197556197552009-12-07Travelersfull-timeUSDstarting0BSBoxborough, MA, US
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

*** Thank you for your interest in this job posting. We are currently accepting resumes and inquiries for possible future positions. ***

SUMMARY:
Demonstrate proficiency in first party estimating, investigation, evaluation and negotiation at the most reasonable cost. Satisfy customer needs and ensure file quality.

PRIMARY DUTIES:
Handle 1st party Property claims of moderate complexity as assigned.
Complete field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.
Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party property damage claims.
Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces
Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder; transition to and from ladder to area requiring inspection; walk on roof.
Establish timely and accurate claim and expense reserves.
Negotiate and convey claim settlements within authority limits.
Write denial letters, Reservation of Rights and other complex correspondence.
Control damages through proper usage of cost containment tools.
Meet all quality standards and expectations per Best Practices.
Maintain an effective diary system and document claim file activities in accordance with established procedures.
Manage file inventory to ensure timely resolution of cases.
Handle files in compliance with state regulations, where applicable.
Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.
Identify and refer claims with MCU exposure to the supervisor.
Recognize when to refer claims to Special Investigations Unit and/or Subro Unit.
Perform administrative functions such as expense accounts, time off reporting, etc. as required
Perform any other duties as required.
Occasional Catastrophe Duty, including other offices and states may be required.

EDUCATION/COURSE OF STUDY:
College degree or equivalent in business discipline.

WORK EXPERIENCE:
Previous property claim handling experience is preferred.
Knowledge of construction, estimating and estimating system (Xactimate preferred)

CERTIFICATES/DEGREES:
Valid driver's license

COMMUNICATION SKILLS:
Must display solid verbal and written communications skills.

COMPUTER SKILLS:
Hardware and software skills and abilities including computers and other similar electronic devices.

OTHER:
Excellent organizational skills with the ability to work independently.
Solid analytical skills.
Excellent negotiation skills.

Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position. As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Return to Previous Page]]>http://travelers.jobs2web.com/job/DANVERS-Experienced-Outside-Property-Claim-Professional-Job-MA-01923/613772/6137726137722009-12-07Travelersfull-timeUSDstarting0BSDanvers, MA, US Job ID: 791728
Location: MA-Dedham

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Claim Analyst Concierge Claim Dedham, MA

Purpose:
The position will be located at our Concierge Claim Center in Dedham, MA.

Achieve superior customer service and claim handling at the most reasonable cost/efficiency by completing essential tasks including customer contact, sales and influence of program benefits, managing claim file, and disposition. Satisfy customer needs; and ensure file quality.

Responsibilities and Duties:
Provide 2-hour voice to voice contact on assigned claims.
Handle auto physical damage claims.
Handle rental management of auto physical damage claims assigned to Concierge.
Track and pay appropriate rental days
Track vehicle repairs daily
Provide regular status feedback to customer on repair process
Assist with distribution and tracking of autos referred to shops within Concierge Program
Accurately input loss information into a claim multi-line system via a personal computer.
Recognize fraud, subrogation, and salvage opportunities and refer to appropriate expert.
Consistently provide the highest-level customer service.
Collect deductibles where appropriate.
Continually acquire, develop and refine your skills as a claim professional.

Knowledge and Skills:
College degree or equivalent work experience
Keyboard skills and proficient in Word
Must be able to demonstrate strong proficiency in organization

Requirements:
College degree or equivalent work experience
Keyboard skills and proficient in Word
Must be able to demonstrate strong proficiency in organization

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/DEDHAM-Claim-Analyst-Concierge-Claim-Dedham-Job-MA-02026/658709/6587096587092009-12-07Travelersfull-timeUSDstarting0BSDedham, MA, US Job ID: 791777
Location: MA-Norwood

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

This position may reside in our Worcester or Norwood location.

Summary:
Provide technical underwriting support for assigned agencies within the team as well as making individual underwriting decisions on referred accounts.

Job Components/Critical Responsibilities:
-Handle underwriting decisions on new business, renewals and referrals that fall outside the guidelines and within delegated authority levels. Recommend risks above their letter of authority. Typically these individuals hold Level I or Level II authority levels.
-Handle assigned workload within quality, productivity and service standards as established by the business centers.
-Provide technical underwriting support for team members
-Handle underwriting edit referrals
-In conjunction with business center management and field marketing, and Agency Portfolio Managers (APMs) assist with agency management including monitoring of loss ratio and agency exceptions
-Handle Adverse Decision Letters for own decisions
-Provide assigned agencies with necessary training
-Assist in training of team members
-Provides Support for Personal Insurance Counselor staff
-Assist with book transfers
-Handle Insurance Department complaints
-Keeps up to date on regulatory changes, PLUM bulletins and other ongoing training.
-Business travel as needed.
-Perform other related duties as required

Competencies/Qualifications:
-Prior Underwriting Experience
-Customer Focus
-Business/Technical Knowledge
-Teamwork/Rapport building skills
-Strong written & verbal communication skills
-Knowledgeable in Personal Lines products and systems
-Familiar with agency management & MA industry
-College degree or equivalent work experience
-Valid agents license desirable
-Effective organizational and time management skills

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/NORWOOD-Personal-Lines-Underwriter-Job-MA-02062/664894/6648946648942009-12-07Travelersfull-timeUSDstarting0BSNorwood, MA, US Job ID: 790823
Location: MA-Boston

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Reports to Regional Vice President of the business unit. Responsible for profitability, growth, and retention of business within an assigned city/location(s) consistent with overall business unit objectives. Is responsible for mentoring, coaching, and motivating a group of Account Executives in one or more locations.

PRIMARY DUTIES:
Implement long and short-term business strategies to effectively achieve profit and growth objectives for assigned locations.

Participate in the development of strategic business planning activities that are designed to increase the business unit's presence in the market; retain the appropriate mix of business; and achieve overall growth and profit objectives.

Participate in the establishment of underwriting and marketing strategies and standards that reflect local market competitive conditions and, at the same time, meet our growth and profit goals.

Direct all marketing and underwriting activities of Account Executives to ensure that productions and underwriting objectives with respect to profitability are achieved.

Marketing and underwriting responsibilities include, but are not limited to:
Meeting with agency personnel to maintain and develop positive and productive relationships. In this capacity, assures that our contractual commitments are met and our production opportunities are maximized. Representing the company and underwriting strategy in the location(s) to agents, employees and the community. Working with other business units as appropriate to support market presentation objectives and seek out cross sell opportunities as appropriate.

Maintain the highest level of customer service.

Direct and manage the delivery of excellent account administration services.

Develop and maintain effective relationships with internal resources (e.g., LP&E, Claim, Operations, etc.) to ensure delivery of all related service to clients.

Hire, develop, and retain and excellent staff who will support profit, growth, and expense management goals.

OTHER:
Leadership
Consistently sets clear direction by defining goals and priorities.
Makes sound decisions.
Develop a high degree of trust through demonstrated personal integrity, ethics, and a commitment of doing the right thing.
Energizes others to commit to achieving the highest standards.
Establishes and maintains an environment that encourages everyone to act in the best interest of the company.

Business Knowledge
Clearly demonstrates specific knowledge requirements as defined by the business unit.
Understands products, financials, objectives, and service requirements of the business unit.
Knows how to get things done.

Underwriting and Marketing
Strong marketing and technical underwriting skills necessary to achieve established and stretch business goals.
Recognizes and acts on opportunities to penetrate new markets to increase market share.

Financial
Understands the business objectives and can act in a decisive manner to achieve financial results.

Customer Focus
Identifies customer needs and takes appropriate action to meet those needs.
Acts with a sense of urgency.
Strong knowledge of competitive market conditions.
Works effectively with all levels and can easily build new relationships.

Team Work
Establishes strong conditions and networks both within and outside the business unit/company.

Management
Takes responsibility for decisions and actions.
Manages own work, and directs the work of others.
Understands the business and responds to all related issues, concerns, and problems.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/BOSTON-Managing-Director,-Ocean-Marine-Job-MA-02108/604624/6046246046242009-12-07Travelersfull-timeUSDstarting0BSBoston, MA, US Job ID: 791255
Location: MA-Boston

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Reports to the Managing Director of a business group. Responsible for the profitability, growth and retention of assigned book of business within an assigned territory that is consistent with overall business line objectives. In this middle level position, the incumbent is responsible for all of the functions of an Account Executive except for mentoring Account Administrators; however, he/she may require assistance from a senior level Account Executive in order to manage more difficult accounts. Generally, the incumbent is responsible for independently managing all account activities for the moderately complex to routine accounts.

PRIMARY DUTIES:
Support long and short term business strategies to effectively achieve profit and growth objectives for assigned location(s) through responsible marketing and sound underwriting.

Underwrite and price accounts in support of strategic business planning activities designed to increase the presence of the business group in the market; retain the appropriate mix of business; and achieve overall growth and profit objectives.

Respond to underwriting and marketing strategies and standards by developing a marketing plan that reflects local market competitive conditions and, at the same time, meets growth and profit goals.

Ensure that production and underwriting objecitves with respect to profitability are achieved.

Marketing and underwriting responsibilities include but are not limited to: Meeting with agency personnel to maintain and develop positive and productive relationships. In this capacity, assures that our contractual commitments are met and negotiates programs of insurance. Representing the company and our underwriting strategy in the location(s) to agent, employees and the community. Working with other business units as appropriate to support market penetration objectives and seeks out cross-sell opportunities as appropriate.

Maintain the highest level of customer service.

Assist in the delivery of excellent account administration services.

Develop and maintain effective relationships with internal resources (e.g., LP&E, Claim, Operations, etc.) to ensure delivery of all related services to clients.

Perform all functions to support profit, growth and expense management goals.

OTHER:
The incumbent has authority that is determined by his/her level of experience, the complexity of accounts and the agents assigned. The incumbent generally spends 20% to 50% in outside contact with agents and insureds.

Business Knowledge
Clearly demonstrates specific knowledge requirements as defined by business group.
Understand products, financials, objectives and service requirements of business group.
Knows how to get things done.

Marketing and Underwriting
Solid knowledge of technical underwriting.
Demonstrated marketing skills necessary to achieve established and stretch business goals.
Professionally current.
Works effectively with all levels and can easily build new relationships.
Able to recognize opportunities to penetrate a new market, take advantage of all important opportunities to increase market share and takes intelligent risks.

Customer Focus
Identifies customers' needs and takes appropriate action to meet those needs.
Acts with a sense of urgency.
Strong knowledge of competitive market conditions.

Financial
Understands business objectives and can act in a decisive manner to achieve financial results.

Teamwork
Establishes strong coalitions and networks both within and outside of the Division/Company.

Leadership
Makes sound decisions.
Develops a high degree of trust through demonstrated personal integrity, ethics and a commitment to doing the right things.

Self Management
Takes responsibility for decisions and actions.
Manages own work.
Understands the business and responds to all related issues, concerns and problems.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/BOSTON-Account-Executive-Job-MA-02108/626115/6261156261152009-12-07Travelersfull-timeUSDstarting0BSBoston, MA, US Job ID: 791424
Location: MA-Boston

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Assist attorneys in all aspects of legal case preparation and file management including legal research, drafting routine documents and collection of information relevant to cases. May conduct routine investigations and review and analyze various reports, responses and records.

PRIMARY DUTIES AND RESPONSIBILITIES

- Research and analyze law sources such as statutes, recorded judicial decisions, legal articles, treaties, constitutions and legal codes to prepare legal documents such as briefs, pleadings, appeals, etc. for use by attorney.
- Draft routine legal documents for review and use by attorneys.
- Compile and prepare draft discovery responses.
- Prepare medical record summaries.
- Prepare exhibits and other demonstrative evidence for use at trial.
- Categorize and interpret data; review and analyze reports, responses and records produced by opposing counsel.
- Conduct investigations as needed and directed.
- Coordinate requests between multiple parties involved in litigation by way of consistent communication with client, claims and full partnership with attorney through end of case.
- Participate in special administrative and legal research projects as requested.

EDUCATION/WORK EXPERIENCE
- Associate-s Degree or equivalent combination of relevant education and work experience required.
- Paralegal Certificate from an ABA-certified program preferred.
- Knowledge of Medical Terminology.
- Minimum 2 years paralegal and litigation experience required.

OTHER
- Superior grammar and writing skills
- Knowledge of law office procedures and local court/jurisdiction rules and procedures
- Resourceful research and analytical skills
- Solid interpersonal skills
- Proficient in Microsoft Word
- Proficient in Westlaw and Lexus Nexus online research.
- Experienced with Microsoft Outlook and Excel
- Ability to work independently as well as in a team environment
- Ability to manage time and tasks effectively
- Able to maintain strict confidentiality

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/BOSTON-Paralegal-Job-MA-02108/639656/6396566396562009-12-07Travelersfull-timeUSDstarting0BSBoston, MA, US Job ID: 791425
Location: MA-Braintree

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
The Select Underwriting Center Account Executive (AE) is responsible for underwriting, profitability, growth and retention of new and renewal business that is consistent with underwriting strategies for agencies within an assigned territory. The AE is accountable for selling and marketing all Select products as well as managing a high volume environment. In the AE role, may act as a technical referral resource for less experienced underwriters on more complex renewals, endorsements, and issues. The AE operates within authority levels as delegated by Underwriting Center Underwriting Director.

PRIMARY DUTIES:
Underwriting Quality/Profitability
Follow Select-s Best Practices, including Underwriting, Workflow and Playbook.

Ensure underwriting quality and profitability through application of the appropriate level of underwriting analysis based on risk complexity to accept, decline, modify, rate and quote these accounts.

Responsible for insuring compliance with underwriting strategies and regulatory requirements.

Identify and take corrective action and/or collaborate with the appropriate area within the organization based on individual risk characteristics identified through agency reviews, Large Loss Analysis, risk control, etc.

Sales
Prequalify accounts to identify customer needs and take appropriate action.
Function as point of sale for proposal delivery and negotiation.
Understand and effectively utilize competitive market data.
Build and maintain profitable agency relationships.

New and Renewal Business Management
Identify opportunities to write additional lines of business using knowledge of individual risk characteristics and Select Products and Appetite.
Proactively seek to retain key renewals by working closely with agent and business center.
Demonstrate the ability to build partnerships with other business groups and identify and deliver agency and product solutions at the account level.
Maintain an understanding of Travelers products, services and solutions and initiate discussions with other business units as appropriate.

Agency Management
Identify and communicate to Sales Executive issues and opportunities requiring agency interaction.
Participate in agency planning process as prescribed by the Agency Planning Best Practices.
Communicate identified agency training needs to Agency Automation Executive and/or Sales Executive.

EDUCATION/COURSE OF STUDY:
4 year college degree or related business experience

WORK EXPERIENCE:
Minimum two years Commercial Underwriting experience

OTHER:
Strong technical multi-line underwriting skills; strong knowledge of Property/Casualty business and products.
Business Acumen - understands Select-s products, financials, objectives and service requirements.
Analytical, Problem Solving & Decision Making - manages own work; takes responsibility for decisions and actions; quantitative reasoning, critical thinking skills.
Teamwork & Collaboration - establishes strong relationships and networks within Select, the Enterprise and externally.
Communicates and Effectively Influences Others - strong interpersonal, verbal and written communication skills.
Transactional Sales Skills; strong negotiation skills.
Strong organization and Time Management Skills - Ability to manage multiple tasks; prioritize and work effectively in a fast paced, decision oriented environment.
Solid Business and Financial Acumen - understands business objectives and responds to related issues; concerns; problems; can act in a decisive manner to achieve financial objectives.
Ability to assimilate change.
Automation Platform Skills - Strong automation skills, including: MI tools, rating systems/platform, Word, Excel, Outlook, etc.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/BRAINTREE-Account-Executive,-Select-Job-MA-02184/639657/6396576396572009-12-07Travelersfull-timeUSDstarting0BSBraintree, MA, US Job ID: 791183
Location: MA-Braintree

Available Openings: 4

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Reports to Operations Manager/Director for assigned business segment. Responsible for providing Account Executives with information necessary to make sound underwriting decisions (i.e., marketing, customer service and administrative support affecting brokers/insureds from initial submission through policy issuance and renewals). Provides support within established performance standards and priorities that are responsive to marketing, underwriting, retention and service goals. Assures all related support activities are delivered in a manner consistent with business unit customer service and expense management focus.

PRIMARY DUTIES:
Participates with Account Executives/Underwriters in the renewal and new business activities that support marketing and underwriting decisions that are consistent with business unit growth and retention goals.

Partners with Account Executives/Underwriters to establish support needs for new and renewal policies (i.e., identify/gather relevant account information to quote and/or bind the policy; create exhibits, etc.).

Participates in pre-renewal meetings to define assignments.

Prepares underwriting/pricing exhibits (i.e., exposures, experience rating, profit and loss analysis, expense models, updated account information, etc.).

Manages account documentation (i.e., proposals, agreement letters, reinsurance contracts, collateral agreements, policy change, endorsements, cancellations, etc.).

Ensures accurate and timely servicing and billing of accounts.

Communicates with brokers/agencies, insureds/customers and internal departments. (i.e., researches and resolves issues, responds to inquiries and questions).

Quotes accounts within authority limits by reviewing exposures and experience rating, updating account information, rates and adjusts the price.

Provides information for regulatory compliance (i.e., statutory filings, proof of insurance, certificates).

Provides administrative support and other related services as needed (e.g., input account information into system).

Participates in projects/assignments as needed.

WORK EXPERIENCE:
Analytical skills
Experience with Property Casualty multi-line rating and underwriting
Demonstrated skills in the use of computer rating systems and various software applications

OTHER:
MAJOR COMPETENCIES:
Analytical Thinking
Initiative/Motivation/Commitment
Driving for Results
Teamwork and Collaboration
Communication both verbal and written
Flexibility
Organizational Skills
Customer Service Skills
Technical Knowledge/Expertise

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/BRAINTREE-Account-Manager-(Underwriting-Assistant)-Job-MA-02184/622215/6222156222152009-12-07Travelersfull-timeUSDstarting0BSBraintree, MA, US Job ID: 791071
Location: MA-Braintree

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

GENERAL SUMMARY:

- Reports directly to Select Field Operations Director and works in collaboration with the local Underwriting management team in partnership with the Operations Director.

Note: Operations Manager may manage/supervise 7-20 Account Managers and/or Operations Clerks within the territory with or without a Field Operations Director housed locally. 3 Grade levels distinguish manager position to take into account # people managed, office size, policy count volume, level of independence and skills/experience.

- Responsible for managing day to day activities of the Account Managers and Clerical Support staff to ensure high volumes of work are processed timely, with acceptable quality, and within established service objectives. Workload must be actively managed to ensure even distribution across teams, offices and individuals during workload peaks and resource limitations.

- Executes local underwriting support team strategies for both Portfolio and Advantage business segments working in collaboration with the Portfolio Underwriters and Advantage Account Executives to standardize processing procedures, roles and responsibilities focused on freeing up the underwriter of non-underwriting technical and clerical tasks.

- Provides operations leadership in implementing and monitoring strategic operational initiatives that are driven and supported by the Operations department within the field office. This includes tactical operational initiatives and processes associated with policy quoting, issuance, servicing and underwriting support to ensure work is processed timely with high quality. Implements and executes against established performance standards.

- Works with Field Operations Director in representing Select Operations as the primary field liaison with other organizational units in resolving issues which have an impact on the business. Responsible for executing all operational activities and processes to support marketing, underwriting, policy services and retention of Select Account business within the office.

- Works collaboratively with the Portfolio and Advantage Underwriting Directors/Managers to develop and implement best practices for underwriting support functions. Works with agents/brokers to resolve problems and identify areas for improved workflow and service processes. Challenges `Continuous Improvement mindset to keep organization moving forward.

- Works with Field Operations Director to develop underwriting service support structure in field offices that enhances team synergies across underwriting, marketing and operations staff. Provides Operations leadership and influence across all offices within territory to ensure standardized underwriting support structure is implemented with consistency in all offices.

- Works with Field Operations Director to coordinate all aspects of Service Center and RSF communication, coordination and implementation to ensure workflows are efficient and relationship is strong with the assigned office.

MAJOR RESPONSIBILITIES:

- Assists Field Operations Director in executing day to day tactical strategies to effectively build out a standardized Select Field Operations structure within the assigned office(s) that achieves business objectives established for the territory. In this capacity, is accountable for streamlining operational procedures, workflow best practices, training and development of Account Managers and Clerical Support staff, hiring, performance process and building team synergies between underwriting and operations.

- Implements performance standards, goals and metrics to effectively monitor field office achievement of those standards. Executes necessary plans to ensure goals are met/exceeded consistently.

- Assists in coordinating and executing technology enhancements in field offices ensuring technical training and education are in place for the Account Managers and Clerical Support staff.

- Ensures all available resources are utilized in a cost-effective manner to manage all day-to-day activities supporting the workload distribution process, productivity, technology usage and quality for assigned office locations. Responsible for supervising support staff, including providing coaching, counseling, salary administration recommendations, and all other supervisory duties.

- Identifies and acts upon training needs of the underwriting/marketing support staff. Ensure delivery of technical training programs to educate staff on new systems and procedures, or in response to particular developmental needs. Work with product development organization to ensure technical training reflects changes in products/services being marketed. Ensure Operations and Underwriting bulletins, procedural changes and processing steps are communicated and implemented to the team.

COMPETENCIES:

Leadership

- Strong, professional communication and presentation skills
- Demonstrates initiative and innovation in achieving results
- Strong `people manager and developer of technical skills
- Establishes and maintains and environment where new ideas and solutions are encouraged, evaluated and implemented as appropriate
- Strong focus on executing tactical plans
- Sets clear direction by defining goals and priorities.
- Develops a high degree of trust through demonstrated personal integrity, ethics and a commitment to doing the right thing.

Business/Technical Knowledge

- Understands the insurance business and commercial lines products, services, systems, functions and work flow.
- Understands related Commercial Lines functions (i.e. Marketing, Claim, Billing, Premium Audit, Policy Processing, etc.)
- Able to evaluate technical skills and needs of the Account Managers to ensure shortfalls are addressed.

Communication

- Strong listening skills to assess staff needs to help develop appropriate solutions.
- Interact effectively at different levels and with different audiences.
- Clearly express ideas, recommendations, etc., verbally and in writing.
- Make effective and persuasive oral (e.g., one-on-one, group and/or platform) and written presentations.

Decision Making/Problem Solving

- Potential to develop new methods or approaches to getting the work done.
- Potential to thinks strategically, Acts tactically
- Evaluates business needs and explores alternatives in a collaborative manner when appropriate.
- Results oriented.

Teamwork/Alliance Building

- Collaborative in building relationships to secure necessary resources not under his/her personal control.
- Works independently and in a team environment.
- Establishes and maintain effective work relationships.
- Works effectively with all levels.

Customer Focus

- Identify customer needs and take appropriate action to meet those needs.
- Act with a sense of urgency.
- Demonstrate a commitment to appropriate level of service.
- Knows how to work with Service Center and RSF

Interpersonal Skills

- Knows how to listen and motivate others
- Adjusts to new situations and changing priorities.
- Takes responsibility for decisions and actions.
- Use appropriate resources effectively.
- Is well organized and able to effectively handle multiple priorities.
- Anticipate issues/needs and creatively/conceptually resolve/meet those needs.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/BRAINTREE-Operations-Manager-Job-MA-02184/617184/6171846171842009-12-07Travelersfull-timeUSDstarting0BSBraintree, MA, US Job ID: 791078
Location: MA-Middleboro

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Provides high quality accounting services to the Property Claim Organziation countrywide on complex, high exposure, time element and fidelity insurance claims.

PRIMARY DUTIES:
Reconstruct, review and analyze insured accounting records and financial statements for claim professionals relative to large property claim insurance claims involving time element and fidelity losses ranging from $100,000 to $1,000,000.
Collaborates with claim professionals, insureds, finance and outside accounting resources to quantify and evaluate damages or losses sustained.
Counsels field-based property insurance claim professionals on unique issues involved in particular time element and fidelity insurance claims.
Identifies skill development needs of field-based property insurance claim professionals.
Assists in the development of instructional tools to enhance the skills of property claim professionals in handling time element and fidelity insurance claims.
Assists in the management and evaluation of outside accountant resources, catastrophe losses, peer training and customer service communication efforts.
Participates in CAT response providing; resource coordination, calculation service, expert review, training, and orientation.

EDUCATION/COURSE OF STUDY:
Bachelors degree in accounting preferred or 6+ years senior claim and management experience.

WORK EXPERIENCE:
A minimum of 3 years of public accounting and auditing experience.

CERTIFICATES/DEGREES:
Certified Public Accountant designation preferred.
Certified Managerial Accountant and Certified Fraud Examiner designations preferred.

COMMUNICATION SKILLS:
Excellent oral and written communication skills

COMPUTER SKILLS:
Computer system and application proficiency (e.g., Excel, Word, Access, Power Point)

OTHER:
Quantitative analysis
Strong relationship management skills

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/MIDDLEBORO-Forensic-Accountant-Job-MA-02344/617190/6171906171902009-12-07Travelersfull-timeUSDstarting0BSMiddleboro, MA, US
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

*** Thank you for your interest in this job posting. We are currently accepting resumes and inquiries for possible future positions. ***

SUMMARY:
Demonstrate proficiency in first party estimating, investigation, evaluation and negotiation at the most reasonable cost. Satisfy customer needs and ensure file quality.

PRIMARY DUTIES:
Handle 1st party Property claims of moderate complexity as assigned.
Complete field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.
Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party property damage claims.
Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces
Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder; transition to and from ladder to area requiring inspection; walk on roof.
Establish timely and accurate claim and expense reserves.
Negotiate and convey claim settlements within authority limits.
Write denial letters, Reservation of Rights and other complex correspondence.
Control damages through proper usage of cost containment tools.
Meet all quality standards and expectations per Best Practices.
Maintain an effective diary system and document claim file activities in accordance with established procedures.
Manage file inventory to ensure timely resolution of cases.
Handle files in compliance with state regulations, where applicable.
Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.
Identify and refer claims with MCU exposure to the supervisor.
Recognize when to refer claims to Special Investigations Unit and/or Subro Unit.
Perform administrative functions such as expense accounts, time off reporting, etc. as required
Perform any other duties as required.
Occasional Catastrophe Duty, including other offices and states may be required.

EDUCATION/COURSE OF STUDY:
College degree or equivalent in business discipline.

WORK EXPERIENCE:
Previous property claim handling experience is preferred.
Knowledge of construction, estimating and estimating system (Xactimate preferred)

CERTIFICATES/DEGREES:
Valid driver's license

COMMUNICATION SKILLS:
Must display solid verbal and written communications skills.

COMPUTER SKILLS:
Hardware and software skills and abilities including computers and other similar electronic devices.

OTHER:
Excellent organizational skills with the ability to work independently.
Solid analytical skills.
Excellent negotiation skills.

Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position. As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Return to Previous Page]]>http://travelers.jobs2web.com/job/MIDDLEBORO-Experienced-Outside-Property-Claim-Professional-Job-MA-02344/613773/6137736137732009-12-07Travelersfull-timeUSDstarting0BSMiddleboro, MA, US Job ID: 790884
Location: MA-Middleboro

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Investigate, evaluate, reserve, negotiate and resolve assigned serious and complex claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, and disposition. Provides consulting and training and serves as an expert technical resource to other claim professionals, business partners, customers, and other stakeholders as appropriate or required.

PRIMARY DUTIES:
Directly handle assigned severe and/or complex claims.
Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
Consult with Manager on use of Claim Coverage Counsel as needed.
Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders, take necessary statements, as strategically appropriate. Complete outside investigation as needed per case specifics.
Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subro, Risk Control, nurse consultants nurse consultants, and fire or fraud investigators, and other experts.
Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
Maintain claim files and document claim file activities in accordance with established procedures Utilize evaluation documentation tools in accordance with department guidelines.
Proactively review CFAs for adherence to quality standards and trend analysis.
Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability & damages exposure.
Establish and maintain proper indemnity & expense reserves.
Provide guidance to underwriting business partners with respect to accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims.
Recommend appropriate cases for discussion at roundtable.
Attend and or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
Actively and enthusiastically share experience and deep knowledge of creative resolution techniques to improve the claim results of others.
Apply the Company-s claim quality management protocols, Best Practices and metrics to all claims; document the rationale for any departure from applicable protocols and metrics.
Develop and employ creative resolution strategies.
Responsible for prompt and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution.
Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy our customers.
Apply expert litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.
Track and control legal expenses to assure cost-effective resolution.
Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.
Develop and employ innovative techniques to manage expense and outcome when independent counsel is engaged.
Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
Recognize cases, based on severity/complexity protocols, that should be transferred to another level of claim professional and refer on a timely basis.
Appropriately deal with information that is considered personal and confidential.
Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.
Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws
Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.
Share accountability with business partners to achieve and sustain quality results.
Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.
May be responsible to research and evaluate current information regarding trends in the law; digest and communicate this information to other Company departments and divisions to assist in underwriting and management decisions.
May assist underwriting business partners in marketing and account-contact efforts.
May participate in periodic file quality reviews.

EDUCATION/COURSE OF STUDY:
College degree or equivalent business experience.

WORK EXPERIENCE:
10+ years claim handling experience with 5 - 7 years experience handling serious injury and complex liability claims preferred.
Extensive working level knowledge and skill in various business line products
Excellent negotiation and customer service skills
Advanced skills in coverage, liability and damages analysis with expert understanding of the litigation process in both state and federal courts, including relevant case and statutory law and procedure; expert litigation management skills.
Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.
Able to make independent decisions on most assigned cases without involvement of supervisor.
Openness to the ideas and expertise of others - actively solicits input and shares ideas.
Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.
Demonstrated strong coaching, influence and persuasion skills.
Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise
Can adapt to and support cultural change
Strong technology aptitude; ability to use business technology tools to effe

CERTIFICATES/DEGREES:
State insurance adjusting license (where applicable) and ongoing satisfaction of any necessary continuing education requirements.

OTHER:
Leading the Business:
Drive Results
Leads Change
Executes Business Strategy

Leading Others:
Attract Top Talent
Maximize Individual Performance
Holds Others Accountable
Aligns Rewards
Creates and Sustains a Dynamic Workplace-promotes Enterprise culture

Leading Self-Emotional Intelligence
Demonstrates Self-Awareness-initiative and accountability
Applies Critical Thinking
Communicates Effectively & Influences Others
Exhibits Courage, Conviction & Credibility

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/MIDDLEBORO-Major-Case-Specialist,-Auto-Liability-Job-MA-02344/613739/6137396137392009-12-07Travelersfull-timeUSDstarting0BSMiddleboro, MA, US Job ID: 790185
Location: MA-Middleboro

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Demonstrate proficiency in first party estimating, investigation, evaluation and negotiation at the most reasonable cost. Satisfy customer needs and ensure file quality.
Territory to include Southern Vermont; Southern New Hampshire & Western Mass.

PRIMARY DUTIES:
Candidate should reside in Keene, NH to Bennington VT to Amherst MA triangle.
Handle 1st party Property claims of moderate complexity as assigned.
Complete field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.
Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party property damage claims.
Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces
Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder; transition to and from ladder to area requiring inspection; walk on roof.
Establish timely and accurate claim and expense reserves.
Negotiate and convey claim settlements within authority limits.
Write denial letters, Reservation of Rights and other complex correspondence.
Control damages through proper usage of cost containment tools.
Meet all quality standards and expectations per Best Practices.
Maintain an effective diary system and document claim file activities in accordance with established procedures.
Manage file inventory to ensure timely resolution of cases.
Handle files in compliance with state regulations, where applicable.
Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.
Identify and refer claims with MCU exposure to the supervisor.
Recognize when to refer claims to Special Investigations Unit and/or Subro Unit.
Perform administrative functions such as expense accounts, time off reporting, etc. as required
Perform any other duties as required.
Occasional Catastrophe Duty, including other offices and states may be required.

EDUCATION/COURSE OF STUDY:
College degree or equivalent in business discipline.

WORK EXPERIENCE:
Previous property claim handling experience is preferred.
Knowledge of construction, estimating and estimating system (Xactimate preferred)

CERTIFICATES/DEGREES:
Valid driver's license

COMMUNICATION SKILLS:
Must display solid verbal and written communications skills.

COMPUTER SKILLS:
Hardware and software skills and abilities including computers and other similar electronic devices.

OTHER:
Excellent organizational skills with the ability to work independently.
Solid analytical skills.
Excellent negotiation skills.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/MIDDLEBORO-Claim-Representative,-Outside-Property-Job-MA-02344/557094/5570945570942009-12-07Travelersfull-timeUSDstarting0BSMiddleboro, MA, US Job ID: 789971
Location: MA-Middleboro

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Manage all accepted lost time claims, except specified serious injuries or complex claims that cannot be resolved within approximately 7 months.

PRIMARY DUTIES:
Perform telephonic case management of Workers Compensation claims that are assigned.
Contact injured worker, employer and medical providers in a timely manner to gather relevant info to assist in the investigation and evaluation of the claim. Manage to conclusion all lost time claims with 6 months duration or less. .
Manage files with an emphasis on file quality (including timely contact and proper documentation), maximizing internal resources, and achieving a positive end result by returning injured party to work.
Aggressively pursue claim resolution opportunities.
Build strong partnership with our internal nurse resources (Medical Case Manager) in order to integrate the delivery of medical services to the injured worker.
Identify claim issues as they arise, and take appropriate steps to resolve them or refer them to the Unit Manager for reassignment.
Establish appropriate reserves to reflect claim exposure.

EDUCATION/COURSE OF STUDY:
College degree is preferred.

WORK EXPERIENCE:
Workers Compensation claim handling experience including investigations skills, resolution skills, evaluation, negotiation and reserving skills

OTHER:
Complete understanding of all policy, coverage and endorsement implications, and AOE/COE issues
Technical and jurisdictional and case law knowledge.

File Management
Technical
Customer Focus/ Communication
Relationship Management
Technology

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/MIDDLEBORO-Return-To-Work-Case-Manager-Job-MA-02344/623091/6230916230912009-12-07Travelersfull-timeUSDstarting0BSMiddleboro, MA, US Job ID: 791685
Location: MA-Middleboro

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Investigate, evaluate, negotiate and resolve claims on losses of lesser value and complexity. Complete formal training program for consideration of advancement to claim representative position.Differences in settlement authority would be based on local discretion and product line guidelines.
Provide outstanding customer service.

PRIMARY DUTIES:
Participate in on-going training sessions for specific line of business.

Provide voice-to-voice contact within 24 hours of first report. Obtain facts from insurers, injured workers, claimants, agents, witnesses, attorneys and/or underwriters. Maintain contact throughout the life of the file, as needed.

Determine coverage/ compensability, facts of loss and degree of liability/exposure.

Work closely with Unit Manager or mentor to promptly resolve claim issues.

Refer claims as appropriate, based on exposure and established guidelines.

Maintain quality claim files in accordance with appropriate best practices, recognize and implement alternate means of resolution.

Provide customer service contact to give, receive or exchange information.

EDUCATION/COURSE OF STUDY:
College degree or equivalent business experience preferred.

COMPUTER SKILLS:
Solid keyboard and PC skills, with experience in Word and Excel.
Proficient use of technology; including, Microsoft Word, Excel, e-mail, Web-enabled applications, and database software.

OTHER:
A general understanding of insurance.
Solid interpersonal and customer service skills.
Team focus.
Results orientation.
Flexibility and willingness to work early evening hours with some weekend hours.
Executes plan to effectively and efficiently manage workload through planning, prioritizing, organizing and attention to detail.
Strong decision making skills
Demonstrated strong written, verbal and interpersonal communication skills including the ability to convey and receive information effectively.

File Management
Technical
Customer Focus
Relationship Management
Technology
Leadership In A Matrix Environment
Influence
Strategic Thinker
Creativity
Initiative
Collaboration
Communication
Trend Analysis

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/MIDDLEBORO-Inside-Property-Claim-Rep.-Trainee-Job-MA-02344/656495/6564956564952009-12-07Travelersfull-timeUSDstarting0BSMiddleboro, MA, US Job ID: 791669
Location: MA-Fall River

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
- Lead and direct claim support/customer service team,ensuring efficient and effective implementation of strategic initiatives and operational goals.
- Coach, mentor and facilitate development of team members to maximize individual and organizational performance.
- Evaluate and manage performance objectives relative to quality, productivity and other office standards/goals as well as providing individual and team feedback on an ongoing basis.
- Recognizes all factors of performance, business results and personal effectiveness.

PRIMARY DUTIES:
Attract, Retain and Develop World Class Talent:
- Work with management to establish and implement a strategic staffing strategy; establish and maintain high recruiting standards to acquire high caliber of people with diverse skills and backgrounds.
- Motivate team members by providing training, honest constructive performance feedback and counseling.
- Effectively utilize reward system to distinguish top performers and significant achievements.
- Recognize all factors of performance, business results and personal effectiveness.
Provide Compelling Claim Services
- Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.
- Develop & execute a strategic file management plan that achieves optimal file resolution and business results.
- Establish and monitor individual team goals based on the overall office objectives and adherence to Best Practices.
- Conduct quality file reviews per office/ best practices guidelines (Keep and Close).
- Coordinate work activity to ensure appropriate deployment of resources to maximize productivity and ensuring the highest level of service.
- Implement strategies and initiatives to improve file quality, customer service and manage costs.
- Anticipate operational challenges and plan proactively to address.
Partner for Mutual Success
- Build and maintain partnerships with colleagues and business partners to promote an enterprise culture.

EDUCATION/COURSE OF STUDY:
- College degree preferred or equivalent work experience

WORK EXPERIENCE:
- Claim or operations experience (3-5 years)
- Production Management experience a plus
- Customer Service experience
- Call Center Metrics experience a plus

OTHER:
- Computer Skills including Microsoft Office

- Span of Control approximately 10-20 if claim support, 8-10 if first party auto, and may vary based on:
Team composition
Support or customer service functions
Claim Customer Service
Dispatch Unit
Field Operations Unit
First Party Auto (Keep and Close)
Glass Unit
Salvage Unit
Scanning Center
Experience of Staff

Leading the Business:
- Executes Business Strategy
- Leads Change
- Drive Results/Promotes Enterprise Culture
- Leading Others:
- Attract Top Talent
- Maximize individual and Organizational Performance
- Holds Others Accountable Aligns Rewards
- Creates and Sustains a Dynamic Workplace
Leading Self:
- Exhibits Courage, Conviction and Creditability
- Communicates Effectively and Influence Others
- Applies Critical Thinking
- Demonstrate Self-Awareness

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/FALL-RIVER-Unit-Manager,-Claim-Services-Job-MA-02720/653571/6535716535712009-12-07Travelersfull-timeUSDstarting0BSFall River, MA, US
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

*** Thank you for your interest in this job posting. We are currently accepting resumes and inquiries for possible future positions. ***

SUMMARY:
Demonstrate proficiency in first party estimating, investigation, evaluation and negotiation at the most reasonable cost. Satisfy customer needs and ensure file quality.

PRIMARY DUTIES:
Handle 1st party Property claims of moderate complexity as assigned.
Complete field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.
Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party property damage claims.
Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces
Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder; transition to and from ladder to area requiring inspection; walk on roof.
Establish timely and accurate claim and expense reserves.
Negotiate and convey claim settlements within authority limits.
Write denial letters, Reservation of Rights and other complex correspondence.
Control damages through proper usage of cost containment tools.
Meet all quality standards and expectations per Best Practices.
Maintain an effective diary system and document claim file activities in accordance with established procedures.
Manage file inventory to ensure timely resolution of cases.
Handle files in compliance with state regulations, where applicable.
Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.
Identify and refer claims with MCU exposure to the supervisor.
Recognize when to refer claims to Special Investigations Unit and/or Subro Unit.
Perform administrative functions such as expense accounts, time off reporting, etc. as required
Perform any other duties as required.
Occasional Catastrophe Duty, including other offices and states may be required.

EDUCATION/COURSE OF STUDY:
College degree or equivalent in business discipline.

WORK EXPERIENCE:
Previous property claim handling experience is preferred.
Knowledge of construction, estimating and estimating system (Xactimate preferred)

CERTIFICATES/DEGREES:
Valid driver's license

COMMUNICATION SKILLS:
Must display solid verbal and written communications skills.

COMPUTER SKILLS:
Hardware and software skills and abilities including computers and other similar electronic devices.

OTHER:
Excellent organizational skills with the ability to work independently.
Solid analytical skills.
Excellent negotiation skills.

Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position. As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Return to Previous Page]]>http://travelers.jobs2web.com/job/BEDFORD-Experienced-Outside-Property-Claim-Professional-Job-NH-03110/613782/6137826137822009-12-07Travelersfull-timeUSDstarting0BSBedford, NH, US
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
The Regional Sales Director (RSD) assists Regional Vice President in strategic management of the agency plant and has primary responsibility for marketing strategy and business development driving profitable growth for the assigned territory. Responsible for hiring, coaching and mentoring Sales Executives to achieve Regional goals.

PRIMARY DUTIES/RESPONSIBILITIES:
(50%) Sales Leadership
- In partnership with Regional Vice President, identifies potential candidates for employment, interviews, and selects top talent for organization, focusing on building enterprise-wide bench strength.
- Facilitates new hire training by ensuring employees know about and are enrolled in all applicable instruction to position them for success in the job.
- Regularly reviews Sales Executive call reports, BAMM, and Agent follow-up activity and communicates feedback on a timely basis to employees on strengths and opportunities.
- Enforces the ethical and legal standards of The Travelers with agents and employees.
- Holds regular business meetings with staff to communicate information and solicit input. Offers employees opportunities to develop leadership and presentation skills by encouraging them to take active role in content and delivery.
- Travels with Sales Executives to observe performance behavior, model appropriate approach and sales skills, communicate feedback and listen/respond to employee questions and concerns.
- Coordinates sales planning and quarterly performance reviews with Sales Executives, identifying gaps and devising action plans with Sales Executives to drive goal achievement.
- Holds employees accountable for behavior and performance.
- Generally manages up to 10 dedicated Sales Executives
(20%) Marketing Strategy
- Analyzes regional market, distribution channel and product offerings, identifies gaps and strategic opportunities, and works with business partners (Product Management, Finance, Business Center, Agency Automation) on plan to increase market share and drive profitable growth for Personal Lines.
- Manages distribution channel by creating and monitoring agency plans and results.
- Represents region on national strategies such as regional meetings, product fairs and regional agency council meetings.
- Coordinates communication to agents and brokers to provide consistent and timely information, as well as to Regional Vice President, Regional Finance Officer, and Product Management regarding issues and opportunities within the distribution system.
- Acts as prime resource for competitive intelligence and distribution channel information for the region.
(20%) Business Development
- Facilitates identification of prospects, negotiating, appointing and closing of agencies with Sales Executives.
- Identifies business development and cross-selling opportunities involving cross/multiple business units, states, or regions to maximize market penetration.
- Meets with agents to discuss business opportunities with Travelers
(10%) Administration
- Facilitates with Sales Executives changes to agency contracts and coordination of agency profit sharing activities.
- Remains knowledgeable of agency financial stability and facilitates appropriate action to be taken with agencies.
- Serves as liaison on contracts, licensing, agency databases, profit sharing, data reporting, web-site management, and e-commerce strategy by sharing information and guiding people to appropriate resources.
- Participates on Field and Home Office teams, groups, and committees to represent Field Sales and/or RSD perspective.

EDUCATION/COURSE OF STUDY:
Bachelor-s degree or equivalent work experience

WORK EXPERIENCE/KNOWLEDGE:
7-10 years experience in the Property/Casualty insurance industry, including comprehensive knowledge of industry practices, company and agency operations, and insurance distribution channels.
Minimum of 5 years successfully managing a team of sales people.

COMMUNICATION SKILLS:
Effective and adaptable communication skills and style verbal, written, personal presentation, and listening E-knowledge Microsoft & Lotus products and the ability/willingness to learn and use new technology.

COMPUTER SKILLS:
Strong knowledge of Microsoft office products with ability to manipulate data in Excel, Word, and PowerPoint quickly and accurately
Experience in using various automation tools and systems to effectively support distribution system management.
Ability to explain to others how to use a variety of computer programs

OTHER COMPETENCIES/SKILLS:
- Strong ability to convince prospective agents to represent and promote Travelers products and services.
- Demonstrates a working knowledge of agency operations. Understands the difference between agencies and modifies method of persuasion accordingly. Self-assured, responds confidently to objections, and does not give up easily. (INFLUENCING THE SALE)
- Continually uses Travelers tools to diagnose agencies- interest and ability to grow and plans his/her sales strategy accordingly. Systematically evaluates Agency assignment for growth potential. Works with agents to validate growth assessments and plans sales strategy accordingly. (AGENCY DIAGNOSTICS)
- Advises, assists, mentors and provides feedback to agency employees to encourage and inspire the development of mutually beneficial business outcomes. Sincerely interested in the development and success of client agencies. Provides honest feedback and guidance in a supportive manner and assists agents in meeting individual goals and challenges as they relate to Travelers products. (ADVISES AGENTS)
- Maintains a high level of commitment to personally getting things done, assuming personal responsibility for achieving outcomes and works effectively with little direction. Dependable and responsible. (DELIVERING RESULTS)
- Develops and maintains positive relationships with individuals outside own work group. Actively seeks opportunities to build relationships important to the business. Stays in frequent contact with internal or external customers to assure satisfaction. Considers how own actions or decisions may impact other groups or departments and works collaboratively to accomplish work goals. (RELATIONSHIP MANAGEMENT)
- Communicates clearly and effectively with people. Listens effectively and develops rapport with others. Ability to articulate thoughts and ideas clearly, present information in a straightforward and logical way, and ensures understanding. Shares information with others that will improve overall work progress. (COMMUNICATION)
- Adapts to changing situations and restructures tasks and priorities as changes occur within the business and organization. Flexible in changing circumstances. Open to change and different ways of doing things, and does not over rely on old methods and processes. (ADAPTING TO CHANGE)
- Effectively deals with work related problems, pressure, and stress in a professional and positive manner. Maintains a positive attitude even when faced with frustration, pressure or change. Recovers quickly when faced with obstacles or setbacks. (RESILIENCE)
- Makes good decisions in a timely and confident manner after considering alternatives and possible consequences, and assumes responsibility for decisions. (DECISIVE JUDGMENT)
- Upholds a high standard of fairness and ethics in everyday words and actions. Behaves conscientiously and reliably in an ethical and honest manner in dealings with management, peers, direct reports and agents. Fair in expectations of others and behave toward others with equal fairness. (INTEGRITY)

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Return to Previous Page]]>http://travelers.jobs2web.com/job/WESTBROOK-Regional-Sales-Director,-New-England-Job-ME-04092/594848/5948485948482009-12-07Travelersfull-timeUSDstarting0BSWestbrook, ME, US Job ID: 791537
Location: CT-Windsor

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Demonstrate proficiency in first party estimating, investigation, evaluation and negotiation at the most reasonable cost. Satisfy customer needs and ensure file quality.

PRIMARY DUTIES:
Handle 1st party Property claims of low to moderate severity and complexity as assigned.
Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party property damage claims.
Establish timely and accurate claim and expense reserves.
Negotiate and convey claim settlements within authority limits.
Write denial letters, Reservation of Rights and other complex correspondence.
Control damages through proper usage of cost containment tools.
Meet all quality standards and expectations per Best Practices.
Maintain an effective diary system and document claim file activities in accordance with established procedures.
Manage file inventory to ensure timely resolution of cases.
Handle files in compliance with state regulations, where applicable.
Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.
Identify and refer claims with MCU exposure to the supervisor.
Recognize when to refer claims to Special Investigations Unit and/or Subro Unit.
Perform administrative functions such as time-off reporting, timesheets, etc. as required
Perform any other duties as required.
Occasional Catastrophe Duty, including other offices and states may be required.

EDUCATION/COURSE OF STUDY:
College degree or equivalent in business discipline.

COMMUNICATION SKILLS:
Must display solid verbal and written communications skills.

COMPUTER SKILLS:
Hardware and software skills and abilities including computers and other similar electronic devices.

OTHER:
Excellent organizational skills.
Solid analytical skills.
Excellent negotiation skills.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/WINDSOR-CAT-Inside-Claim-Representative-Resolution-Job-CT-06006/647572/6475726475722009-12-07Travelersfull-timeUSDstarting0BSWindsor, CT, US Job ID: 791566
Location: CT-Windsor

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Senior level position located in the Catastrophe Center. Updates and maintains business/financial systems including exporting/importing of files into databases. Uses technology to collect, evaluate and analyze management information. Develops requirements and specifications and carries out project tasks to develop, design, automate, compile, prepare and test reports.
May be responsible for planning, organizing and managing workflow, and/or act as project manager. May need to resolve complex issues.

PRIMARY DUTIES:
Provide day to day leadership by setting priorities, assigning work, and coaching/mentoring unit members to ensure standards regarding timeliness and quality are met. Act as resource to less experience staff. Reviews progress and verifies for accuracy.
Meet management information needs of internal and external clients according to established standards, including problem research/resolution and customer education.
Help Director(s) develop strategic goals and objectives of the unit.
Advise business partners on the best way for the reporting systems to accommodate changes/new requirements.
Analyze customer requests for changes/new requirements to production system, determine impact on existing systems processes and develop appropriate specifications, enhancements and/or procedures to comply.
Influence others to operate in a more cost-effective manner.
Create project plans and work with other organizational units and resources to gather, analyze and present data.
Handle complex customer service problems that can not be resolved at the subordinate analyst levels. Provides technical guidance on more complex issues

OTHER:
Demonstrated expert technical skills, database software applications and business/financial modeling tools.
Comprehensive analytical and technical skills.
Solid understanding of insurance products, claims and business/financial reporting requirements.

Competencies:

Clearly understands how unit relates to the business supported and aligns work to support business goals.
Excellent knowledge of the systems and workflows that support the business.
Maintains a positive, achievement-oriented attitude.
Demonstrates initiative and innovation in achieving results.
Follows up to ensure accuracy.
Uses resources effectively. Is well organized and sets priorities to meet critical business needs.
Excellent written and oral communication skills. Demonstrated ability to present subjects clearly to both technical and non-technical audiences.
Highly developed analytical and problem solving skills.
Advanced knowledge and proficient in using company systems/processes.
Able to work in a team environment or independently.
Possess a strong working knowledge of the business and/or technical environments in which the system operates and a solid knowledge of the business function supported.
Able to perform credible analyses using sound judgment and reasoning to draw conclusions leading to the selection of the best solution from a review of the alternatives.
Devises technically feasible solutions for moderately complex problems.
Uses collaborative consulting to help internal/external customers get what they need (may not be what they want)

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/WINDSOR-Mgr,-Management-Information-Cat-Center-Job-CT-06006/648646/6486466486462009-12-07Travelersfull-timeUSDstarting0BSWindsor, CT, US Job ID: 791579
Location: CT-Windsor

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

This position focuses on design of training products (online, virtual, live, and other) required to meet needs of various groups of employees within the Claim Organization.

The designer will collaborate with performance consultants, customers and subject matter experts, e-learning developers, and others to create training products that engage learners and achieve desired results.

Claim University in Windsor, CT is the preferred location, although other locations may be considered for qualified candidate.

SUMMARY:
Partners with business groups to design, develop and deliver learning solutions that effectively meet/ exceed customer expectations.
Work in a highly collaborative environment to analyze and determine training needs and establish measurable goals.

PRIMARY DUTIES:
Work with business groups to analyze and determine training needs and establish goals.

Work with client(s) to conduct training needs analysis.

Design, develop and deliver programs/ curriculums to meet training initiatives and enhance productivity for business.

Develop appropriate measures to ensure training initiatives are effective and in alignment with business strategy.

Monitor and control all related expenses, ensuring cost effective methods are utilized and business training needs are met.

Work with peers to identify areas where common training solutions can be leveraged across businesses.

Evaluate and select vendors as required. Develop and maintain relationships with vendors as required..

Collaborate with project teams to achieve goals.

Use project management skills to manage projects and resources effectively and efficiently.

EDUCATION/COURSE OF STUDY:
College degree or equivalent experience.

Professional training credentials or course of study desirable.

WORK EXPERIENCE:
Typically 5 - 8 years professional experience in instructional design or related field.

Knowledge of instructional design and adult learning theory required.

Experience applying instructional design models preferred.

Project management experience preferred.

Experience with performance support tools/embedded learning tools preferred.

Knowledge of assessment and measurement strategies and techniques preferred.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/WINDSOR-Instructional-Designer-Job-CT-06006/648650/6486506486502009-12-07Travelersfull-timeUSDstarting0BSWindsor, CT, US Job ID: 791647
Location: CT-Windsor

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Responsible for product quality and performance for a specific CAT team of claim professionals. Provide guidance and direction to direct reports through a continuous process of management involvement and frequent claim file review. Serve as member of local line of business (LOB) management team. Serve as a field representative for the Home Office LOB product, as requested. Reinforce LOB Vision, Strategies, and Objectives through word and action. Select, lead, mentor, performance manage and develop staff

~Must be available to deploy 24/7 365 to any event around the country~

PRIMARY DUTIES:
Attract, Retain and Develop World Class Talent
- Proactive recruitment of talent; work with management to establish and implement a strategic staffing strategy;
- Effective orientation and on-boarding of staff;
- Work with management to develop and implement effective training, performance development and succession planning;
- Effective retention planning; proactively manage and respond to turnover;
- Manage staff performance-Implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
- Effectively utilize reward system to distinguish top performers and significant achievements.

Provide Compelling Claim Services
-Employ proper claim handling techniques to protect the integrity of our brand
-Provide consistent service quality
-Streamline processes to add value for our customers

Product Quality
-Develop & executes a strategic file management plan that achieves optimal file resolution and business
results.
- Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency.
- Conduct quality file reviews per office/ best practices guidelines.
- Establish/ follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day
reviews), as necessary.
- Implement strategies and initiatives to improve file quality, customer service and manage costs.
- Review new notices and ensuring claims are assigned to staff with appropriate skill sets.
- Evaluate individual behaviors, take improvement actions as appropriate.

Expense Management
-Operate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense

Drive the Information Advantage
-Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.

Partner for Mutual Success
-Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes. Participate in business meetings and agency visits as required.

Achieve Optimal Solutions
-Focus on resolution and process improvement,
-Fulfilling all obligations while maximizing cost effectiveness,
-Helping the business understand drivers, trends and product stress points
-Helping our partners attract and retain business.

EDUCATION/COURSE OF STUDY:
College degree preferred or equivalent combination of education and work experience

WORK EXPERIENCE:
Significant Claim work experience in at least one line of business, property preferred
Claim management experience preferred
Strong Computer Skills including word and excel
Valid driver-s license

COMMUNICATION SKILLS:
Excellent oral and written communication skills

OTHER:
Span of control approximately 6 to 8 Claim Professionals

This position requires the individual to access and inspect all areas of a dwelling or structure which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 pounds; walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.).

Performance Competencies:

Leading the Business: Drive Results
Leads Change
Executes Business Strategy

Leading Others: Attract Top Talent
Maximize Individual Performance
Holds Others Accountable; Aligns Rewards
Creates and Sustains a Dynamic Workplace

Leading Self: Demonstrates Self-Awareness
Applies Critical Thinking
Communicates Effectively & Influences Others
Exhibits Courage

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/WINDSOR-CAT-Unit-Manager-Field-Job-CT-06006/653115/6531156531152009-12-07Travelersfull-timeUSDstarting0BSWindsor, CT, US Job ID: 791394
Location: CT-Farmington

Available Openings: 2

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

We are seeking a self motivated professional with solid commercial property/casualty insurance underwriting experience looking to challenge themselves in the field of underwriting alternative risk transfer products. This individual would work within a team of motivated professionals to develop, underwrite, price and service various types of captive programs.

Specific responsibilities include:
Development and underwriting of captive programs that support long and short term business strategies that effectively achieve profit and growth objectives.
Working with Marketing, Actuarial, Finance, Operations and Claim personnel to develop and maintain relationships with various outside production sources.
Participation in the marketing and business planning of existing programs consistent with program growth and expansion objectives.
Development and communication of program underwriting guidelines, strategy, terms and conditions.
Oversight of captive program underwriting performance.

Qualifications:
College degree or equivalent work experience.
Minimum of five years of Property & Casualty commercial lines underwriting work experience.
Group Captive experience a plus, but not required
Solid knowledge of technical underwriting.
Excellent analytical/problem solving skills.
Strong computer skills, e.g., Excel - pivot tables, spreadsheet development using formulae.
Strong collaboration and relationship building ability.
Strong negotiating skills; able to solicit win-win results.
Effective, articulate and professional communication and presentation skills.
Direct client contact experience required
Must be self-motivated and goal-oriented; able to make sound business decisions and take initiative.
Good leadership skills.
Professional designations, e.g., CPCU, ARe, ARM nice to have but not necessary.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/FARMINGTON-Account-Executive-Underwriter-Discover-Re-Job-CT-06030/634478/6344786344782009-12-07Travelersfull-timeUSDstarting0BSFarmington, CT, US Job ID: 791395
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Investigate, evaluate, reserve, negotiate and resolve assigned claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contact, investigation, damages development, evaluation, reserving, litigation management, and disposition. Provides consulting and training resources, and serve as a contact and technical resource to the field and our business partners.

PRIMARY DUTIES:
Directly handle assigned severe claims.
Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
Consult with Manager on use of Claim Coverage Counsel as needed.
Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders, take necessary statements, as strategically appropriate. Complete outside investigation as needed per case specifics.
Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subro, Risk Control, nurse consultants nurse consultants, and fire or fraud investigators, and other experts.
Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
Maintain claim files and document claim file activities in accordance with established procedures Utilize evaluation documentation tools in accordance with department guidelines.
Proactively review CFAs for adherence to quality standards and trend analysis.
Utilize diary management to ensure that all claims are handled timely. At required time intervals, evaluate liability & and ensure damages exposure.
Establish and maintain proper indemnity & expense reserves.
Recommend appropriate cases for discussion at roundtable.
Attend and/or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
Actively and enthusiastically share experience and knowledge of creative resolution techniques to improve the claim results of others.
Apply the Companys claim quality management protocols, Best Practices and metrics to all claims; document the rationale for any departure from applicable protocols and metrics with or without assistance,
Develop and employ creative resolution strategies.
Responsible for prompt and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution.
Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers.
Apply litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.
Track and control legal expenses to assure cost-effective resolution.
Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.
Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
Recognize cases, based on severity/complexity protocols, that should be transferred to another level of claim professional and refer on a timely basis.
Appropriately deal with information that is considered personal and confidential.
Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.
Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws
Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.
Share accountability with business partners to achieve and sustain quality results.
Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.

EDUCATION/COURSE OF STUDY:
College degree or equivalent in business experience preferred

WORK EXPERIENCE:
Substantial experience in claim operations, 5-10 yrs.
Comprehensive working level knowledge and skill in various business line products
Strong negotiation and customer service skills
Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.
Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.
Able to make independent decisions on most assigned cases without involvement of supervisor.
Openness to the ideas and expertise of others actively solicits input and shares ideas.
Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.
Demonstrated coaching, influence and persuasion skills.
Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise.
Can adapt to and support cultural change
Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information.

CERTIFICATES/DEGREES:
State insurance adjusting license (where applicable) and ongoing satisfaction of any necessary continuing education requirements.

OTHER:
Leading the Business:
Drive Results
Leads Change
Executes Business Strategy

Leading Others:
Attract Top Talent
Maximize Individual Performance
Holds Others Accountable
Aligns Rewards
Creates and Sustains a Dynamic Workplace-promotes Enterprise culture

Leading Self-Emotional Intelligence
Demonstrates Self-Awareness-initiative and accountability
Applies Critical Thinking
Communicates Effectively & Influences Others
Exhibits Courage, Conviction & Credibility

Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position. As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Sr-Technical-Spec,-Liability-Job-CT-06101/634479/6344796344792009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791385
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Investigate, evaluate, reserve, negotiate and resolve assigned claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contact, investigation, damages development, evaluation, reserving, litigation management, and disposition. Provides consulting and training resources, and serves as a contact and technical resource to the field and our business partners.

PRIMARY DUTIES:
Directly handle assigned severe claims.
Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
Consult with Manager on use of Claim Coverage Counsel as needed.
Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders, take necessary statements, as strategically appropriate. Complete outside investigation as needed per case specifics.
Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subro, Risk Control, nurse consultants nurse consultants, and fire or fraud investigators, and other experts.
Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
Maintain claim files and document claim file activities in accordance with established procedures Utilize evaluation documentation tools in accordance with department guidelines.
Proactively review CFAs for adherence to quality standards and trend analysis.
Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability & damages exposure.
Establish and maintain proper indemnity & expense reserves.
Recommend appropriate cases for discussion at roundtable.
Attend and/or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense
Actively and enthusiastically share experience and knowledge of creative resolution techniques to improve the claim results of others.
Apply the Companys claim quality management protocols, Best Practices and metrics to all claims; document the rationale for any departure from applicable protocols and metrics with or without assistance.
Develop and employ creative resolution strategies.
Responsible for prompt and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution.
Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers.
Apply litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.
Track and control legal expenses to assure cost-effective resolution.
Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.
Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
Recognize cases, based on severity/complexity protocols, that should be transferred to another level of claim professional and refer on a timely basis.
Appropriately deal with information that is considered personal and confidential.
Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.
Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws
Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.
Share accountability with business partners to achieve and sustain quality results.
Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.

EDUCATION/COURSE OF STUDY:
College degree or equivalent in business experience preferred
Advanced level knowledge and skill in claim and litigation.
Basic working level knowledge and skill in various business line products
Strong negotiation and customer service skills
Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.
Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.
Able to make independent decisions on most assigned cases without involvement of supervisor.
Openness to the ideas and expertise of others actively solicits input and shares ideas.
Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.
Demonstrated coaching, influence and persuasion skills.
Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise.
Can adapt to and support cultural change
Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information.

CERTIFICATES/DEGREES:
State insurance adjusting license (where applicable) and ongoing satisfaction of any necessary continuing education requirements.

OTHER:
Leading the Business:
Drive Results
Leads Change
Executes Business Strategy

Leading Others:
Attract Top Talent
Maximize Individual Performance
Holds Others Accountable
Aligns Rewards
Creates and Sustains a Dynamic Workplace-promotes Enterprise culture

Leading Self-Emotional Intelligence
Demonstrates Self-Awareness-initiative and accountability
Applies Critical Thinking
Communicates Effectively & Influences Others
Exhibits Courage, Conviction & Credibility

Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position. As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Technical-Spec,-Liability-Job-CT-06101/634474/6344746344742009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791386
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Office based telephonic medical case management with emphasis on early intervention, return to work planning, coordination of quality medical care on claims involving disability and medical treatment as well as in-house medical reviews as applicable to claim handling laws and regulations. Responsible for helping to ensure injured parties receive appropriate treatment directly related to the compensable injury or assist claim handlers in managing medical treatment to an appropriate resolution.

PRIMARY DUTIES:
Contact medical provider and injured parties on claims involving medical treatment and /or disability to coordinate appropriate medical care. Develop medical management strategy and give the provider information necessary to facilitate a return to work plan on claims requiring disability management. Responsible for ongoing evaluation of treatment and return to work plan, within established protocols.
Work with medical providers and suggest cost effective treatment alternatives, when appropriate. Help ensure that all injured parties are on an aggressive treatment plan. Authorize medical treatment and associated diagnostic testing on assigned claims as allowed by state or policy jurisdictions. For nurses handling Workers Compensation Claims, perform Utilization Review according to established guidelines. Utilize physician advisor program.
Proactively manage the medical expenses by partnering with specialty resources to achieve appropriate claim outcomes (SIU, Legal, Risk Control, Disability Management, IME and Peer Review vendors, Major Case, etc.)
Obtain medical records from providers telephonically during initial contact, and follow up with written correspondence if necessary. Discuss medical information and disability status with claim handler and integrate into overall strategy to ensure appropriateness of indemnity payments. Provide technical assistance and act as a resource for claim handling staff.
Contact employer to initiate modified duty or full return to work. Obtain job description and discuss job modifications required to ensure a prompt return to work. Medical Case Manager will work with employer, injured party, provider and claim handler to expedite return to work.
Identify cases requiring task assignments to field case managers, discuss with supervisor for assignment to Medical or Vocational Case Manager, or vendor.
Document all contacts and outcomes related to case activity in system. Submit billing reports on all activities per established guidelines.
Provide feedback to Preferred Provider Network regarding provider nominations and experience with providers.
Comply with established Best Practices
Perform other duties as required.

EDUCATION/COURSE OF STUDY:
Registered Nurse or other qualified health professionals.

CDMS, CRC, CCM, CRRN desirable

WORK EXPERIENCE:
Disability case management experience preferred.

CERTIFICATES/DEGREES:
Appropriate license per state regulation

COMMUNICATION SKILLS:
Very strong oral and written communication skills.

COMPUTER SKILLS:
Good computer skills

OTHER:
Strong clinical background.
Knowledge of medical causation and relatedness, as well as use of medical treatment protocols and physician advisor/peer review programs.
Understanding of Workers Compensation laws or Auto First Party Medical preferred.

File Management
Nursing skills and knowledge
Customer Focus/ Communication
Relationship Management
Use of Technology

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Medical-Case-Mgr-Job-CT-06101/634475/6344756344752009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791387
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:

This position is within Business Insurance IT - Strategic Development. We are looking for someone who can set the technical direction on projects, help define the architecture, advise team on potential project risks and make recommendations on how to mitigate potential risks. This person will also act as a lead/mentor on large, enterprise-wide projects. Deep knowledge of Java, .Net or Rules Engine technologies a plus.

Plans at a tactical level and manages the effective use of resources and directs assigned staff to develop and/or implement large complex project(s). Facilitates and/or participates in the design/development process

PRIMARY DUTIES:
Manages to the tactical and operational plan for assigned information projects of business unit significance
Assists in the execution of departmental and corporate programs
Advocates the use of technology to develop and/or redesign the organization's process
Cost benefit is the key driver for enhancement and/or project prioritization
Builds and leverages effective alliances across technical and business community

OTHER:
Technical Knowledge
Has a solid working knowledge of capabilities and direction of technology, coupled with an in-depth knowledge of the technology required and the needs of business environment necessary to support assigned projects. Develops solutions to meet business needs that reflect a clear understanding of the objectives, practices and procedures of the corporation, department and business unit

Business Knowledge & Partnership
Creates an atmosphere where business partner's issues are dealt with professionally, and in a timely manner. Suggests solutions that make sense and are in line with future technology direction. Communicates openly and effectively in a manner consistent with the audience. Demonstrates an adaptive style that is flexible and effective in gaining cooperation of others. Anticipates and responds to management requests for information with timely, accurate findings

Problem Solving & Decision Making
Demonstrates sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information. Knows where to obtain information needed to make the appropriate decisions. Breaks a problem down to manageable pieces and implements effective, timely solutions. Is very good at identifying the problem versus the symptom. Deals increasingly with problems that require involvement of others to solve. Has the ability to reach sound decisions quickly. Carefully evaluates alternative risks and solutions before taking action. Optimizes the use of all available resources

Team Orientation
Maintains partnerships across the organization, and is able to influence senior management, peers and staff through an inclusive style and recognition of their abilities to achieve results. The success of the team is above own interest

Leadership
Manages functional objectives and priorities supporting multiple assigned business units. Responsibilities are assigned with latitude for setting priorities and decision-making using generally accepted guidelines. Results are reviewed with next level manager for clarification according to predefined objectives

Planning and Project Management
Develops operational plans and provides resource estimation for task planning. Proposes plans of action that are timely, realistic and positive. Sets appropriate goals for projects, and monitors progress against the plan

Financial Awareness
Understands, has input to the budget process, and is responsible for cost-effective expense control of assigned projects. Responsible for important and confidential information

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Sr.-Technical-Leader-Job-CT-06101/634476/6344766344762009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Develops detailed business requirements and carries out the project tasks required for the development, design, testing, implementation, and continuing operation of automated departmental systems. May assist less experienced analysts in completing tasks.

PRIMARY DUTIES:
Under minimal supervision, coordinates information systems changes and implementation processes
Analyzes requirements and specifications
Produces project documentation including formal proposals and schedules, systems requirement manuals and testing plans
Translates end user computer requirements for use by the department
Prioritizes assigned request enhancements and directs staff activities accordingly
Coordinates changes in project priority level, reworking schedules as necessary
Communicates system changes and processes to end users, documenting processes
Trouble-shoots system failures and effectively resolves discrepancies
Participates in identification, evaluation, and implementation of system recovery solutions
Provides off-shift support as necessary
Communicates testing discrepancies to impacted areas and monitors resolution

OTHER:
Technical Knowledge
Demonstrates advanced knowledge of application systems analysis and of the systems area supporting the business functions. Expert in Microsoft Access as well as other Microsoft Office Products (Word, Excel), proficient in Relational Database, SQL, clear understanding of ETL Process and analyzing data. Experience with data architecture Cognos, J2E, a plus.Has an advanced knowledge of the systems interfaces with the business operations work-flow, and a solid understanding of the business. Proficient in the use of work station, LAN, and mainframe computer applications. Where appropriate, maintains a thorough knowledge of business trends.

Business Knowledge & Partnership
Effectively contributes to, and communicates with the immediate team, systems staff, other business units, service offices, agents, and customers, through a collaborative style. Demonstrates ability to adjust priorities based on changing situations. Able to handle several priority projects at once

Problem Solving & Decision Making
Recognizes and analyzes problems of average complexity. Independently considers a variety of alternatives to arrive at a timely, practical solution

Team Orientation
Builds relationships with peers to achieve objectives. Working to build relationships with other departments to work as one team. Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interest

Leadership
Designs and tests systems, and/or system changes to insure system efficiency, integrity, productivity, and maintainability. Communicates with business units when appropriate, utilizing advanced written or oral skills in order to maintain system and/or product credibility

Planning and Project Management
Significant planning is typically required to coordinate with other organizational units and resources. Has latitude for setting priorities and making decisions by using the general guidelines established by management. Completes multiple tasks in the time allocated to accomplish results

Financial Awareness
Designs and tests systems and/or system changes accurately to maintain and/or reduce operating costs for the company. Analyzes business trends, when appropriate, to enable the company to operate in a cost effective manner

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Return to Previous Page]]>http://travelers.jobs2web.com/job/HARTFORD-MS-Access-Application-Developer-Job-CT-06101/633565/6335656335652009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791341
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

JOB SUMMARY:
The Sr. Business Systems Analyst offers expert analysis and support for the Unica - Affinium Suite of applications. This role develops, validates, and launches e-mail campaigns based on requirements and needs set by the business lines. The Sr. Business Systems Analyst works closely with developers, designers, vendors, and marketing customers across the enterprise to coordinate campaign requirements and act as a subject matter expert on all technical and business-related issues. This role will also assist in the testing, problem solving/troubleshooting, maintenance and enhancement of department/division systems. These responsibilities require a high attention to detail and minimal supervision.

PRIMARY DUTIES:
-Build and execute marketing campaigns using the Travelers- implementation of Unica-s Affinium suite
-Coordinate marketing campaign schedules and requirements with the marketing units and IT campaign development staff
-Perform quality reviews on all marketing campaigns by validating that each step in the campaign development workflow was done correctly
-Prioritize work requests and manage customer expectations
-Offer corrective solutions to any process and tool gaps
-Perform application systems analysis functions at a very high degree of accuracy and speed
-Act as a liaison between vendors, designers, developers, and marketing customers for all campaign-related work
-Demonstrate a personal commitment to learning and expanding technical and business knowledge

TECHNICAL KNOWLEDGE
-Possesses database marketing background
-Has strong understanding of HTML and Web Design
-Has expert knowledge of applications systems analysis techniques
-Can quickly learn technical skills, business techniques, and key disciplines relative to the environment
-Possesses a working knowledge of the business and a conceptual understanding of the technical environments in which the system operates

BUSINESS KNOWLEDGE
-Works effectively with the business lines to gather requirements/analyze needs and communicate results
-Offers high-quality service through communication, responsiveness and meeting SLAs
-Demonstrates attitude of willingness, cooperation, and concern for business issues

PROBLEM SOLVING/DECISION MAKING
-Devises technically feasible solutions for moderately complex problems.
-Uses innovative insights and creativity in evaluating alternatives.

COMMUNICATION SKILLS
-Articulates and presents highly technical information to various audiences with different levels of understanding
-Acts as a powerful and effective negotiator
-Demonstrates active listening
-Possesses strong verbal and written communication skills
-Educates customers and team members on new processes/tool changes through documentation or demonstration

TEAM ORIENTATION
-Works well in a team-oriented environment
-Builds relationships with peers and customers to create an open and efficient transfer of knowledge and skills
-Balances team and individual responsibilities
-Demonstrates willingness to hear other-s views and welcomes feedback
-Places the success of the team above own objectives

PLANNING AND PROJECT MANAGEMENT
-Applies project management discipline to all areas of work
-Balances changing priorities and schedule demands
-Accurately estimates work effort based off requests
-Understands the software development lifecycle
-Compares costs to benefits
-Prepares budgets and cost analysis when applicable

OTHER
-Adapts to a fast-paced environment, self-manages and prioritizes tasks
-Thinks broad and extensible in all designs and efforts to support growth
-Must be trustworthy and reliable
-Works well collaboratively with others
-Represents Distribution Shared Systems in a professional manner
-Uses advanced analytical and diagnostic skills

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Sr.-Business-Systems-Analyst-Distribution-and-Shared-Business-Systems-Job-CT-06101/631913/6319136319132009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791302
Location: CT-Hartford

Available Openings: 2

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Provides technical and quantitative support for predictive modeling group.
Brings business and insurance knowledge to mathematical problems.
Assists in statistical data mining and other actuarial research by applying advanced statistical concepts with guidance from senior predictive modeling staff.
Uses computer technology, computer modeling, spreadsheet applications, software tools and programming languages.
Models and analyzes statistical data and develops reports, spreadsheets and databases.
Designs, writes and tests computer programs in model building.

PRIMARY DUTIES:
Conduct research and predictive modeling.
Interpret data and identify correlations using both univariate and multivariate analysis.
Prepare responses to inquiries from business areas.
Investigate and assist in data analysis.
Assist in summarizing results.
Perform entry level programming in SAS, Excel, Access or company software to perform modeling activities.

WORK EXPERIENCE:
Either 1 to 3 years insurance experience or advanced statistical (or related) degree
Basic understanding of database principles
Basic experience in quantitative analysis
Basic time management skills

CERTIFICATES/DEGREES:
College degree in statistics, mathematics, economics, finance, actuarial science or equivalent

COMMUNICATION SKILLS:
Effective communication skills

COMPUTER SKILLS:
Solid understanding of computers, Excel spreadsheets, Word and database software
Basic understanding of programming (any language) as well as aptitude and desire to learn SAS

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Consultant-Research-&-Modeling-Job-CT-06101/632805/6328056328052009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791269
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
The primary function of this position is to provide architectural guidance, technological recommendations and transition strategies that support the development and implementation of initiatives based on Common Delivery, Services Based Architecture, and Agility for complex and/or multiple projects. Focus is on the development of an end to end information architecture strategy, playing a lead role on projects by providing the appropriate data architecture and ensuring alignment with the overall data management strategies.

PRIMARY DUTIES:
-Provide strategic thinking, solutions and roadmaps while driving architectural recommendations
-Adopt and communicate new concepts, ideas, techniques, best practices and technology assistance
-Serve as an expert resource on matters of data architecture to business and IT staff in all phases of data warehouse and data mart development, implementation and support.
-Provide guidance to development application areas by applying knowledge of data warehouse design, extract-transform-load (ETL) design and development.
-Create/maintain the data architecture to increase the robustness, performance, and scalability of systems.
-Establish an architecture roadmap covering transactional, operational and business intelligence.
-Contribute substantially to the software architecture, and provide direction for the design and development of the data layer.
-Responsible for the development of logical data models and physical data base designs applied across multiple computing environments (e.g., host based, client server, distributed, and warehouse environments).
-Perform product evaluations, and Proof of Concepts.
-Research and document information architecture standards and best practices.
-Work with various customers and prospects, understand and translate business use cases and/or requirements into data models, analytics reports and scenario models.
-Ensure that data dictionaries are maintained holistically by partnering with Data Management.
-Participate in data definition and data management reviews.
-Provide leadership, guidance and mentoring.

WORK EXPERIENCE:
-Extensive experience in creating and maintaining end to end data architectures.
-Extensive experience in logical, access, and physical data modeling.
-Extensive hands-on technical experience using data warehouse, business intelligence and analytics products.
-Extensive experience with normalized and dimensional data modeling.
-Experience in data analysis and mapping.
-Expertise in the creation and usage of metadata.
-Working knowledge of modeling tools (e.g., Computer Associates (CA) AllFusion: ERWIN Model Manager, IBM Rational Suite, Rational (RSA & RDA).
-Excellent communication and facilitation skills.
-Team oriented with excellent collaboration skills.
-Attention to detail, and a commitment to quality work.
-Exhibits leadership qualities
-Minimum of 3 years experience in people, product and/or project management.
-Experience working in a matrixed organization.
-Experience in Property Casualty insurance, especially Claims a plus.

OTHER:
Technical Knowledge
Possess a solid working knowledge of capabilities and direction of technology, coupled with an in-depth knowledge of the technology required and the needs of business environment necessary to support assigned projects. Develop solutions to meet business needs that reflect a clear understanding of the objectives, practices, and procedures of the corporation, department and business unit.

Problem Solving & Decision Making
Demonstrate sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information. Knows where to obtain information needed to make the appropriate decisions. Ability to break a problem down to manageable pieces and implement effective, timely solutions. Strong ability to identify the problem versus the symptom. Deal increasingly with problems that require involvement of others to solve. Has the ability to reach sound decisions quickly. Carefully evaluates alternative risks and solutions before taking action. Optimize the use of all available resources.

Team Orientation
Maintains partnerships across the organization, and is able to influence senior management, peers and staff through an inclusive style and recognition of their abilities to achieve results. The success of the team is above own interest.

Self-Management
Manages functional objectives and priorities supporting multiple assigned business units. Responsibilities are assigned with latitude for setting priorities and decision-making using generally accepted guidelines. Results are reviewed with next level manager for clarification according to predefined objectives.

Commitment to Quality Result
Creates an atmosphere where business partner's issues are dealt with professionally, and in a timely manner. Suggests solutions that make sense and are in line with future technology direction. Communicates openly and effectively in a manner consistent with the audience. Demonstrates an adaptive style that is flexible and effective in gaining cooperation of others. Anticipates and responds to management requests for information with timely, accurate findings.

Planning and Project Management
Develops operational plans and provides resource estimation for task planning. Proposes plans of action that are timely, realistic and positive. Sets appropriate goals for projects, and monitors progress against the plan.

Financial Awareness
Understands, has input to the budget process, and is responsible for cost-effective expense control of assigned projects. Is responsible for important and confidential information.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Senior-Information-Architect-Job-CT-06101/626750/6267506267502009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY
The primary functions of this position are to create, document and communicate the solution architecture for a project or program, research and recommend solutions for current and future technology needs and develop a set of technology roadmaps based on Common Delivery, Services Based Architecture, and Agility, for applications within the Bond and Financial Products line of business.

PRIMARY DUTIES
Participates in or leads part of efforts in association with solutions, roadmaps, and architectural recommendations in alignment with the overall Bond &FP Technology Roadmap.
Depending on size of application or scope of project, facilitates and/or executes the governance process (i.e. blueprint and design reviews) for projects.
Identify, track and mitigate technical risks.
Implements the strategy for stability and performance of solutions (including - project level design, debug and performance analysis) at the applications and technology domains level.
Contributes to and influences adoption of new concepts, ideas, techniques, best practices and technology assistance (best practices, guidelines and models for supported technologies.)
Collaborates with other architects, development groups, and OAI-Sys employees.
May participate in enterprise engagements and initiatives like Centers of Excellence and owns deliverables associated with these efforts.
May participate in development and production support of application utilities and owns deliverables associated with these efforts.
May participate in vendor and product management strategies to establish required infrastructures and frameworks and owns deliverables associated with these efforts.
Owns deliverables associated with product evaluations and Proof of Concepts'.
Participates in the day to day execution of the architectural strategy.

TECHNICAL KNOWLEDGE
Development platforms (.NET, J2EE, COM, COBOL, CICS, IMS)
Business Intelligence, Data Warehouse, ETL, RDBMS
WEB Technologies
User and B2B Interfaces
Web Service design
Application Integration
Middleware technologies
Document Composition and Forms technologies
Document, Imaging and Web Content Management
Print technology support
Transaction design (OLTP, Batch, etc.)
Component Based Design
Operating Systems
Office/Productivity Suites
ERP Systems
Performance Engineering
Networks, Telephony

WORK EXPERIENCE
Experience in architecture technology directions and teams.
Minimum of 5 years design experience in enterprise, application, and information architecture.
Minimum of 3 years experience in people, product and/or project management and Software development Life Cycle (SDLC.)
Experience with influencing people in a matrixed organization.
Must have experience in multiple technologies and architectures.
Insurance industry experience a plus.

OTHER
Technical Knowledge
Expertise in understanding of capabilities and direction of technology, coupled with an in-depth knowledge of the technology required and the needs of business environment necessary to support assigned projects.

Business Focus
Strong sense of pragmatism with the ability to balance design purity with business needs.

Communication skills
Excellent verbal and written communication skills. Ability to communicate ideas and benefits of technology to a wide variety of stakeholders.

Problem Solving & Decision Making
Demonstrates analytical and diagnostic skills dealing with issues that are often novel and not readily defined, lack known precedent or appear contradictory. Able to develop solutions by applying accepted processes or creating new approaches to leverage technology from abstract information. Optimizes the use of all available resources. Bases decisions on an accurate understanding of the situation. Keeps apprised of industry trends and applies this knowledge to business solutions.

Team Orientation
Maintains partnerships across the organization, and is able to influence peers and their management through an inclusive style and recognition of their abilities to achieve results. The success of the team is above own interest.

Self-Management
Manages cross-functional objectives and/or priorities supporting assigned business area(s). Responsibilities are assigned with latitude for decision making. Results reviewed periodically according to predefined objectives. Sets level of risk taking, and gathers/synthesizes information to all appropriate levels of the organization.

Commitment to Quality Result
Provides direction and effectively leads by example to ensure that all services are meeting the stated business objectives on a timely basis with excellent quality, at a reasonable cost. Keeps all areas informed of developments affecting their function. Influences, communicates and collaborates. Effective at documentation and presentation. Demonstrates flexibility, anticipates customer needs, and effectively communicates in a manner consistent with the audience. Educates and influences customers on the most effective use of technology, from both a short-term and long-term perspective.

Planning and Project Management
Supports all planning and budgeting/estimating done on a project level and is supportive of the business strategic plans.

Financial Awareness
Understands all fiscal budgeting and expense control for area of responsibility. Demonstrates sound cost-effectiveness. Responsible for important and confidential information.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Return to Previous Page]]>http://travelers.jobs2web.com/job/HARTFORD-Bond-&-FP-Senior-Architect-Job-CT-06101/626741/6267416267412009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791280
Location: CT-Hartford

Available Openings: 4

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
The Travelers Human Resources Internship Program provides qualified students an excellent opportunity to gain first-hand experience, receive valuable on-the-job training and learn about the many aspects of the field of Human Resources.

We offer:
Challenging professional work experience
Business/Technology overviews and career development workshops
Interaction with all levels of management
Mentor program
Networking opportunities
Intern-run committee involvement
Competitive hourly rate
Corporate Housing (if applicable)

The internships are located in our corporate offices in Saint Paul, MN and in Hartford, CT.

PRIMARY DUTIES:
HR Intern's duties will vary based on their specific assignment and anticipated business needs, but will be within the responsibilities of one of the functions outlined below:

The Talent Acquisition function develops and maintains external recruitment sources for exempt and non-exempt positions, as well as recruits, interviews, assesses, and places applicants to effectively meet company human resources needs.

The Compensation departments is responsible for designing competitive and cost effective total compensation programs, practices, and solutions that support management in leading a high performance culture.

Employee Relations develops an understanding of Employee Relation issues, state and federal employment law regulations and corporate HR policies and procedures. Gain exposure to managing all HR activities for an assigned business group. May assist in the development of HR policies and programs by partnering with other HR specialist functions.

Other internship opportunities may include: HR Generalist, Diversity, Enterprise Leadership and Organization Development and HR Operations

EDUCATION/COURSE OF STUDY:
Pursuing a bachelors or masters degree in Human Resources or related discipline
Prior related work experience a plus

OTHER:
Requirements for Consideration:
Desire to work in Hartford, CT or St Paul, MN
Preferred GPA of 3.2 or greater
Interest in a career in Human Resources
Motivation to succeed
Strong analytical and communication skills
Demonstrated leadership potential
Extra-curricular involvement
Approximate work availability from June through August (10-12 weeks)

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-HRLDP-Intern-Job-CT-06101/627790/6277906277902009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791296
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Bond & Financial Products (B & FP) is seeking a senior leader to work directly with the senior management team to build a world-class business intelligence organization. This individual will drive the strategic vision to leverage data, information, foundational analytics as well as analytic tools/applications for optimal business processing and critical decision making. Integral to this will be leading the design and development of a next generation business intelligence data warehouse for B&FP.

This role will be accountable for building, leading, managing, mentoring, and developing the teams responsible for creating an information advantage for the B & FP organization with a focus on business strategy and analysis, data and program management and information delivery. This role will also be the key B&FP point person to coordinate with the Enterprise Business Intelligence and Analytics (EBIA) group.

This individual will develop an annual strategic Management Information plan, including business initiatives, analytic tools, and technical investments. Working closely with key partners including MI IT, Product, Actuarial and Finance, this person will be accountable not only for thought leadership but also for the delivery of information and analytic tools and applications to B&FP's business customers.

Additional Key Accountabilities to include:
-Establish and implement a comprehensive integrated Management Information strategy
-Develop and drive a culture by which information is integral to decision making
-Build technical expertise through hiring key resources and developing skills of existing team
-Establish standards for technology and business processes within the MI organization
-Drive development and maintenance of business intelligence best practices
-Oversee data management and data governance within B&FP
-Ensure alignment with enterprise information and analytic application strategy efforts
-Serve as the overall liaison with business sponsors and executives
-Create and maintain a proactive communications culture
-Facilitate the prioritization of projects and requirements among competing business interests
-Identify, communicate and mitigate project risks to stakeholders, and ensure teams have appropriate support to meet goals
-Align data warehousing, database, and other information technology projects with overall business strategies
-Secure and maintain funding for key initiatives and measure return on investment

Experience and Requirements:
-10+ years experience in leading business intelligence and data warehousing efforts
-10+ years of demonstrated leadership in complex/matrix environments
-Deep understanding and appreciation for both business and technology components of information strategy
-Demonstrated success in managing multiple, complex and corporate-wide projects
-Financial services industry experience strongly desired
-Strong overall understanding of the various analytical and reporting processes including operational reporting, predictive modeling, financial analysis, and data mining.
-Demonstrated strong decision making skills - strategic and critical thinking ability
-Concise and persuasive oral and written communication skills
-Solid analytical, problem solving, and strategic thinking skills to understand and anticipate the impact and opportunities across multiple critical projects
-Experience in developing working relationships with top business and technical executives
-Bachelor's degree required and MBA or Master's Degree preferred
-Success in the role will require the development of a vision; a plan for realizing the vision; stakeholder buy-in; and plan execution.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Vice-President,-Business-Intelligence-Bond-&-Financial-Products-Job-CT-06101/629357/6293576293572009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791298
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Bond & Financial Products (B & FP) is seeking an experienced business intelligence professional to lead the business strategy & analysis group with the B&FP business intelligence organization. This individual will drive the execution of the strategy, leveraging data, information, foundational analytics as well as analytic tools/applications for critical decision making leading to business success. Integral to this will be supporting the analysis and development of a next generation business intelligence data warehousing platform for B & FP.

This role will be accountable for building, leading, managing, mentoring, and developing the team responsible for data management and for collecting and synthesizing business requirements to support advanced business intelligence techniques. This position will require a close working relationship with key partners including MI IT, Product, Actuarial and Finance. This person will be accountable for thought leadership in identifying and outlining business intelligence requirements for and with B & FP-s business customers.

Additional Key Accountabilities to include:
-Foster a culture by which information is integral to decision making
-Build expertise through hiring key resources and developing skills of existing team
-Establish standards for business processes within the unit
-Establish data management and governance procedures within B & FP
-Ensure alignment with enterprise information and analytic application strategy efforts
-Serve as the liaison with business sponsors and information delivery
-Create and maintain a proactive communications culture
-Facilitate the prioritization of projects and requirements among competing business interests
-Identify, communicate and mitigate project risks to stakeholders, and ensure teams have appropriate support to meet goals
-Align data warehousing, database, and other information technology projects with overall business strategy
-Secure and maintain funding for key initiatives and measure return on investment

Experience and Requirements:
-10+ years experience in business intelligence, data warehousing and/or financial systems
-Proven track record of delivering successful business intelligence projects that add significant value to the business
-Solid understanding and appreciation for business components for information strategy
-Knowledge in technical aspects of business intelligence including data modeling, tools, relational database management systems, ETL, metadata / data management, and OLAP tools
-Knowledge of business intelligence tools such as Cognos, SAS and WebFOCUS
-Good overall understanding of the various analytical and reporting processes in a large insurance company including operational reporting, predictive modeling, financial analysis, and data mining.
-Demonstrated strong decision making- strategic and critical thinking ability
-Solid analytical, problem solving, and strategic thinking skills to understand and anticipate the impact and opportunities across multiple critical projects
-Strong program management skills
-Experience in developing working relationships with top business and technical executives
-Bachelor-s degree required and MBA or Master-s Degree preferred

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Second-Vice-President,-Business-Intelligence-Data-management-&-Analysis-Bond-&-Fina-Job-CT-06101/629358/6293586293582009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791305
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
The 2VP, Strategic Initiatives is responsible for leading a team of technical professionals engaged in research, data mining and predictive modeling efforts for our direct marketing area. Lead and manage a research team in conducting exploratory research in concepts relatively new to the insurance industry such as Lifecycle Underwriting, Lifetime Value of a customer household, etc. The focus of this team is to identify profitable and unprofitable segments of the business for pricing, underwriting and marketing action in this new and exciting distribution channel. In this capacity, supports the achievement of profit, expense and business objectives of the business line.

PRIMARY DUTIES:
-Provide technical leadership to the team. Translate high-level business needs into appropriate analysis to deliver actionable results on a tight time frame to senior business leaders
-Build and manage a strong analytics team. In this capacity, define positions, interview and select team members, establish performance metrics, challenge, mentor and coach staff.
-Identify potential research areas and evaluate their usefulness.
-Secure sponsorship/support for high potential pay-off projects.
-Write detailed research reports for senior management review/action.
-Manage multiple projects and all phases of a project
-Assist in implementation of results of analysis. Assistance to include working with internal support staff (e.g., technology staff, business centers, product management unit, finance, etc.) to ensure results are available to the end user.
-Manage vendors [contracts, projects and performance]
-Carry out administrative responsibilities including budgeting and expense management

EDUCATION/COURSE OF STUDY:
Advanced degree (Ph.D. or M.S) in a quantitative field preferred

WORK EXPERIENCE:
-10+ years of demonstrated successful modeling, research and leadership experience preferred
-Demonstrated ability in statistical modeling and data mining techniques as well as SAS, programming and other database software
-Clearly demonstrates specific knowledge requirements related to research and analysis.
-Is action-oriented in approach to solving business problems.
-Demonstrate a high degree of trust through demonstrated personal integrity, ethics and a commitment to doing the right thing.
-Ability to proactively recognize opportunities to achieve the best results.
-Ability to look at things in new and innovative ways to benefit the business and positively impact profitability and sales results.
-Ability to communicate, present ideas and give direction related to this function and other senior business executives in a clear and effective manner.
-Able to create a positive working environment within unit. Seek out opportunities that further develop self and/or staff members with critical knowledge and skills. Set clear standards of performance, track, evaluate and effectively communicate feedback to others.
-Commitment to excellence in research.
-Ability to work independently.
-Tenacity - ability to persist in an environment resistant to change

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-2VP-Strategic-Initiatives-Job-CT-06101/629362/6293626293622009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791310
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Demonstrate proficiency in first party estimating, investigation, evaluation and negotiation at the most reasonable cost. Satisfy customer needs and ensure file quality.

PRIMARY DUTIES:
Handle 1st party Property claims of moderate complexity as assigned.
Complete field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.
Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party property damage claims.
Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces
Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder; transition to and from ladder to area requiring inspection; walk on roof.
Establish timely and accurate claim and expense reserves.
Negotiate and convey claim settlements within authority limits.
Write denial letters, Reservation of Rights and other complex correspondence.
Control damages through proper usage of cost containment tools.
Meet all quality standards and expectations per Best Practices.
Maintain an effective diary system and document claim file activities in accordance with established procedures.
Manage file inventory to ensure timely resolution of cases.
Handle files in compliance with state regulations, where applicable.
Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.
Identify and refer claims with MCU exposure to the supervisor.
Recognize when to refer claims to Special Investigations Unit and/or Subro Unit.
Perform administrative functions such as expense accounts, time off reporting, etc. as required
Perform any other duties as required.
Occasional Catastrophe Duty, including other offices and states may be required.

EDUCATION/COURSE OF STUDY:
College degree or equivalent in business discipline.

WORK EXPERIENCE:
Previous property claim handling experience is preferred.
Knowledge of construction, estimating and estimating system (Xactimate preferred)

CERTIFICATES/DEGREES:
Valid driver's license

COMMUNICATION SKILLS:
Must display solid verbal and written communications skills.

COMPUTER SKILLS:
Hardware and software skills and abilities including computers and other similar electronic devices.

OTHER:
Excellent organizational skills with the ability to work independently.
Solid analytical skills.
Excellent negotiation skills.

Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position. As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Claim-Rep,-Outside-Property-Job-CT-06101/630342/6303426303422009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791311
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Summary

Prepare Personal Lines manuals in support of rate changes and product introductions. Compile, submit and negotiate approval of Personal Lines rate, rule and form filings. Provide support to business units on filing related issues. Coordinate interaction with business unit representatives, Legal, Government Affairs and other areas as appropriate throughout the filing process. Distribute finalized manuals for internal and external use.

Primary Responsibilities

Understand and support the overall filing strategy for assigned states. Assist various PL business units throughout the development and preparation of filing materials. Revise and maintain Personal Lines auto, home & OPL rate/rule manuals and underwriting guidelines in support of state rate/product changes, countrywide initiatives, and product launches. Compile, submit & negotiate approval of rate, rule and form filings in support of the organization-s goals and objectives and in compliance with state regulatory requirements. Manage the communication and negotiation of filings with state insurance departments and appropriate company personnel in order to ensure timely approval of filings. Contribute to the preparation of responses to state insurance department inquiries. Distribute revised and finalized rate/rule manuals for internal (business center and product management) and external (state insurance department, agent and vendor) use.

In conjunction with Regulatory Manager/Director, review and interpret state insurance department statutes, regulations, bulletins, etc. to determine impact and ensure adherence to Personal Lines filing and regulatory requirements. Communicate resultant impacts to appropriate business areas.

Develop and maintain extensive contacts with state insurance department staff. Represent the company at industry meetings. Participate on ad hoc projects and strategic initiatives, as assigned by senior staff. Respond to DOI premium surveys and data calls.

Education/Work Experience Qualifications

-Familiarity with regulatory and compliance aspects of the insurance industry
-Knowledge of personal lines industry and products
-4 year college degree or equivalent work experience required (minimum 3 years in regulatory, compliance or product fields)
-Foundational application skills (Microsoft Word, Outlook & Access, Adobe Acrobat, etc.)

Other/Competencies
Technical Expertise/Business Knowledge

-Familiarity with regulatory requirements as they relate to personal insurance
-Proven problem solving skills
-Ability to develop expertise in state-specific regulations for assigned states
-Demonstrated production of quality work products
-Solid research and analytical skills
-Ability to understand and support evolving business needs
-Strong attention to detail

Communication

-Strong oral and written communication skills
-Ability to negotiate skillfully and successfully
-Ability to identify, understand and synthesize complex issues
-Effective communication at all levels across the organization

Self-Management

-Ownership of decisions and actions
-Prioritization and management of competing duties and projects
-Ability to meet established service level agreements
-Establishment of self as credible, reliable and available both within and outside the organization
-Capable of responding to issues and problems in a timely, consistent and reasonable manner

Interpersonal Skills/Contribution to Overall Effectiveness of Unit

-Establishment and maintenance of cooperative relationships across organizational lines and with insurance department contacts
-Willingness to accept new responsibilities and adapt to change
-Capable of representing the company image, working within a sensitive environment and promoting the organization-s goals and objectives
-Ability to work independently and in a team environment

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Regulatory-&-Filings-Analyst-Job-CT-06101/630343/6303436303432009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791319
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

- Complete or coordinate quantitative analysis to solve enterprise business problems which cross multiple Business Units
- Directs projects that have significant financial impact
- Will be involved in the preparation and/or presentation of results to executive level management

SUMMARY:
Provides technical and quantitative analysis for predictive modeling group.
Brings business and insurance knowledge to mathematical problems.
Assists in statistical data mining and other actuarial research by applying advanced statistical concepts with guidance from senior predictive modeling staff.
Uses computer technology, computer modeling, spreadsheet applications, software tools and programming languages.
Models and analyzes statistical data and develops reports, spreadsheets and databases.
Designs, writes and tests computer programs in model building.

PRIMARY DUTIES:
Conduct research and predictive modeling.
Interpret data and identify correlations using both univariate and multivariate analysis.
Prepare responses to inquiries from business areas.
Investigate and assist in data analysis.
Assist in summarizing results.
Perform programming in SAS, Excel, Access or company software to perform modeling activities.
Offer recommendations to improve analyses.
Participate in discussions regarding underwriting strategy.

WORK EXPERIENCE:
Either 3 to 5 years insurance experience or advanced statistical (or related) degree with 1 to 3 years of work experience
Solid understanding of database principles
Strong experience in quantitative analysis
Strong time management skills (works well with somewhat limited guidance)
Basic understanding of predictive modeling statistical methods
SAS experience is required

CERTIFICATES/DEGREES:
College degree in statistics, mathematics, economics, finance, actuarial science or equivalent

COMMUNICATION SKILLS:
Effective communication skills

COMPUTER SKILLS:
Solid understanding of computers, Excel spreadsheets, Word and database software
Basic understanding of programming (any language) as well as aptitude and desire to learn SAS

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Sr.-Consultant-EBIA-Job-CT-06101/630350/6303506303502009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791320
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

- Complete or coordinate quantitative analysis to solve enterprise business problems which cross multiple Business Units
- Directs projects that have significant financial impact
- Will be involved in the preparation and/or presentation of results to executive level management

SUMMARY:
Provides technical and quantitative analysis for predictive modeling group.
Brings business knowledge to help creatively solve business problems.
Assists in in-depth efforts applying and implementing predictive modeling results.
Directs analysts in research and predictive modeling projects.
Assists in statistical data mining and other actuarial research by applying advanced statistical concepts.
Uses computer technology, computer modeling, spreadsheet applications, software tools and programming languages.
Assists in designing reports to enhance analysis
Designs, writes and tests computer programs in model-building.
Participates in and may be responsible for projects requiring advanced statistical analyses, innovative research, mathematical calculations and technical skills.
May direct projects that have significant financial impact and may present to senior level management.

PRIMARY DUTIES:
Conduct research and predictive modeling.
Interpret data and identify correlations using both univariate and multivariate analysis.
Participate in discussions regarding underwriting strategy.
Communicate results and their implications to business centers.
Prepare responses to inquiries from business areas.
Oversee programming in SAS, VBA, Excel, Access or company software.
Participate in and/or is responsible for advanced projects.
Present findings to underwriting and actuarial management.
Provide assistance and supervision to less experienced staff.

WORK EXPERIENCE:
Generally 5 to 7 years of research, modeling or actuarial experience
Demonstrated ability in statistical modeling and data mining techniques (GLM, clustering, decision trees, etc)
Strong understanding of insurance related modeling and data
Strong project management skills
Knowledge of insurance products and operations
Basic understanding of accounting principles and solid understanding of financial reporting
Basic understanding of regulatory environment

CERTIFICATES/DEGREES:
College degree in statistics, mathematics, economics, finance, actuarial science or equivalent
Advanced degree in statistics (or related) or professional actuarial designation a plus

COMMUNICATION SKILLS:
Excellent communication skills

COMPUTER SKILLS:
Excellent understanding of computers, programming, SAS, Excel spreadsheets, Word and database software

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Director-EBIA-Job-CT-06101/630351/6303516303512009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791206
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Reports to: Mary Fleischli

SUMMARY:

This position will help to take pricing for Select Accounts to the next level! Candidates should be results focused, analytical, and creative. This position:
- Provides technical and quantitative analysis for predictive modeling group.
- Brings business knowledge to help creatively solve business problems.
- Required to lead in-depth efforts applying and implementing predictive modeling results.
- May manage staff.
- Directs analysts in research and predictive modeling projects.
- Assists in statistical data mining and other actuarial research by applying advanced statistical concepts.
- Uses computer technology, computer modeling, spreadsheet applications, software tools and programming languages.
- Assists in designing reports to enhance analysis
- Designs, writes and tests computer programs in model-building.
- Participates in and is responsible for projects requiring advanced statistical analyses, innovative research, mathematical calculations and technical skills.
- Directs projects that have significant financial impact and may present to senior level management.

PRIMARY DUTIES:

Conduct research and predictive modeling.
Interpret data and identify correlations using both univariate and multivariate analysis.
Participate and influence results in discussions regarding underwriting strategy.
Communicate results and their implications to business centers.
Organize and lead effort of responding to inquiries from business areas.
Oversees programming in SAS, VBA, Excel, Access or company software.
Participates in and is responsible for advanced projects.
Present findings to underwriting and actuarial management.
Provide assistance and supervision to less experienced staff.
Present recommendations to senior management.

WORK EXPERIENCE:
Generally 7+ years of research, modeling or actuarial experience
Strong understanding of insurance related modeling and data
Strong project management skills
Knowledge of insurance products and operations
Basic understanding of accounting principles and solid understanding of financial reporting
Solid understanding of regulatory environment
Proven management of staff

CERTIFICATES/DEGREES:
College degree in statistics, mathematics, economics, finance, actuarial science or equivalent
Advanced degree in statistics (or related) or professional actuarial designation a plus

COMMUNICATION SKILLS:
Excellent communication skills

COMPUTER SKILLS:
Excellent understanding of computers, programming, SAS, Excel spreadsheets, Word and database software

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Sr-Director,-Research-&-Modeling-Job-CT-06101/623099/6230996230992009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791207
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Plans at an operational level and manages the effective use of resources. Directs assigned applications systems analysis staff to develop, implement and/or maintain a medium system or multiple smaller systems and/or assigned project(s).

Primary Duties and Responsibilities

- Lead a team of Systems Analysts to develop functional and data requirements for Business Intelligence initiatives and support for new and existing Business Intelligence applications including communication, rollout and training.

- Has a thorough understanding of staff responsibilities, abilities and development and training needs

- Accountable for directing staff in order to achieve deliverables. Increase organizations effectiveness and strategic capabilities through effective management of own performance and performance of direct reports

- Manages multiple information systems and/or projects across Personal Insurance portfolios

- Develop and maintain strong partnerships between business owners and IT team; defining business technical requirements; reviewing project artifacts and project estimates.

- Candidate needs to have a detailed understanding of business intelligence (BI) tools and technologies to collect, evaluate and analyze management information.

- Must have a solid understanding of how to develop technical requirements and specifications and carry out project tasks to develop, design, automate, prepare and test reports and dashboards.

- Results driven individual oriented towards exceeding Business Partner expectations in an environment with competing priorities.

- Strong interpersonal, written and oral communication skills.

- Has the ability to proactively communicate at multiple levels from executive to individual contributor

- Assist business owners and project managers in defining project estimates for reporting efforts and other initiatives that are realistic, timely, meet business needs and budget constraints.

- Manages to the operational plan for assigned business systems and/or projects

- Oversees the development of business user specifications into cost-effective applications systems specifications

- Responsible for resource/staffing plans, work priorities and project management within established budget objectives

- Provides the division and business areas management with timely and accurate information regarding the performance of the assigned system(s)

- Responsible for all aspects of human resource management of staff

Work Experience

- College degree or equivalent work experience.

- Knowledge of Property &Casualty products and Financial Metrics

- 5+ years of experience working with data management systems and information delivery tools.

- Demonstrated experience leading teams and individuals including all aspects of performance management

- Strong communication and documentation skills

- Experience in managing business analysts and in leading the development of systems requirements for large, complex project/program

- Proven track record working in matrix organization

Other

Technical Knowledge

- Has thorough working knowledge of the business that the assigned systems are supporting.

- Has full technical knowledge of all phases of applications systems analysis.

- Has thorough understanding of staff responsibilities, abilities and development needs

- Demonstrates advanced knowledge of application systems analysis and of the systems area supporting the business functions

- Has a broad understanding of the development methodology for MI driven projects

- Has working knowledge or better of the following: ETL Tools, Data Warehousing concepts, Business Intelligence tools and reporting, data modeling and use cases

Business Knowledge & Partnership

- Creates an atmosphere where business partner's issues are dealt with professionally, and in a timely manner.

- Suggests solutions that make sense and optimize the value of systems resources.

- Communicates openly and effectively in a manner consistent with the audience.

- Recognizes the importance of superior quality in providing a competitive edge.

- Demonstrates understanding of capabilities and direction of Business Intelligence and Data Warehousing

- Has an in-depth knowledge of the technology required and the needs of business environment necessary to support assigned projects.

- Effectively contributes to, and communicates with the immediate team, systems staff, other business units, and customers through a collaborative style.

- Demonstrates ability to adjust priorities based on changing situations.

- Able to handle several priority projects at once

- Provides direction and effectively leads by example to ensure that all are meeting the stated business objectives on a timely basis with excellent quality.

- Demonstrates flexibility, anticipates customer needs, and effectively communicates in a manner consistent with the audience.

Problem Solving & Decision Making

- Demonstrates sound analytical and diagnostic skills dealing with information that is available but must be further manipulated and with issues that are loosely defined.

- Once decisions are made, is able to follow the management plan and direct action to implement intended results.

- Breaks a problem down to manageable pieces and implements effective, timely solutions.

- Takes input from several sources, decides if all the information needed is available and moves to a decision.

- Openly and directly confronts conflict until resolved.

- Knows how to execute to get things done.

Team Orientation

- Maintains effective partnerships across the organization and is able to influence senior management, peers and subordinates through a collaborative style and recognition of their abilities and knowledge.

- Balances team and individual responsibilities.

- Exhibits objectivity and openness to others views. Gives and welcomes feedback. Puts success of team above own interest

- Builds relationships with peers to achieve objectives.

- Builds relationships with other departments to work as one team.

- Builds relationships to secure necessary resources not under his/her personal control.

Leadership

- Manages cross-functional objectives and/or priorities supporting an assigned business area(s).

- Responsibilities are assigned with considerable latitude for decision making.

- Sets level of risk taking, and gathers/synthesizes information to all appropriate levels of the organization

Planning and Project Management

Identifies project tasks that are most important, and maintains a clear sense of priorities. Anticipates and effectively responds to changes in workload and resources

Financial Awareness

Develops a portion of an overall divisional budget, subject to review, and is responsible for cost-effective expense control for assigned units. Readjusts resources and/or staff to avoid delays and inefficiencies, and prevent failure to achieve results. Is responsible for important and confidential information

Human Resource Management

- Maintains a work environment that stimulates the professional growth of all direct/indirect reports.

- Effectively motivates subordinates to exert the effort necessary to attain organizational goals.

- Regularly assesses the effective use of staff.

- Provides feedback on a regular basis for direct and indirect reports.

- Responsible for the accurate and timely completion of all staff performance evaluations.

- Recruits and retains effective staff members.

- Able to balance the workload of team members and supervise individuals of varying abilities.

- Able to identify the talents of others and effectively match them to meet both the project goals and those of the individual.

- Demonstrates a capacity to recognize, value and respect differences across a diverse work force

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Business-Systems-Manager-Job-CT-06101/623100/6231006231002009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791204
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
This position is responsible for:
Supporting the strategy and operations of a line of business product, program or function.
Developing and designing programs and helping to lead initiatives for improving countrywide results.
Evaluating operating environment, vendors, workflow processes, and support services for assigned line of business or product. Documenting multiple solutions to recommend and assisting with implementation of changes for improvement.
Working within broad limits and authority on complex assignments requiring specialized knowledge in breadth and/or depth in area of expertise.
May serve as Team Lead.

PRIMARY DUTIES:
Claim Strategy:
Develop and implement strategies to address and improve claim results.
Collaborate with claim management, claim Legal and other claim product areas to develop new resources to increase sales and productivity reduce expenses and improve claim results and customer service through workflow and process efficiencies.
Assist with the identification and escalation of improvement opportunities and understand and assess barriers identified areas in need of improvement.
Assist with vendor management in support of workflow and process improvement initiatives.

Claim Practices & Field Support:
Consult with and advise business management on new business process changes. Direct initiatives in support of these changes.
Proactively stay abreast of industry, developments, changing trends and jurisdictional issues. Assists in industry analysis and benchmarking studies. Attend various seminars and conference as appropriate.
Partner with Claim University on the development and design of technical claim/
leadership training strategies, programs and curriculum.
Partner with field management, Claim Finance and Claim MI to assist in developing and executing a financial management and control strategy to limit financial risk associated with claim costs.
Serve as a contact and technical resource to field and business partners on claim policy interpretation, coverage issues, settlement authority, extra contractual litigation, compliance and regulatory issues, program and/or procedural issues.
Provide field claim management guidance on legislative, regulatory, and market conduct issues.
Share accountability with business partners to achieve and sustain quality results.

Business Process, Workflow and Technology:
Create, implement, and maintain claim handling guidelines, policies, procedures and processes. Assists in the development and implementation of claim policy language endorsement
Investigate new technology and the application for improving business process and increasing productivity.
Conduct competitive analyses and benchmarking studies.
Provide technical knowledge and project coordination on large-scale claim workflow and systems projects.
Develop training materials and instruct users on strategies, processes and/or procedures.

Business Partner Support:
Build and maintain strong partnerships with Underwriting, Product Management, Marketing, and Actuarial to drive business results.

Leadership:
Assist in developing team goals and drive strategies to meet business objectives.
May serve as Team Lead.

EDUCATION/COURSE OF STUDY:
College degree and 4+ years claim related experience.

WORK EXPERIENCE:
Technical Requirements:
Strong financial management and analysis skills.
Advanced knowledge of claim business, processes and systems.
Advanced knowledge of project management skills and protocols.
Expert at modeling and analyzing business strategy alternatives
Strong contents claim handling experience.

OTHER:
Competencies, as demonstrated by ability to:

Lead the Business:
Translate vision into realistic business strategies
Assist in leading change
Promote enterprise culture; understand and work with other functions

Lead Self:
Exhibit courage, credibility and conviction
Communicate effectively
Influence others by appealing to reason and the interests of involved parties
Apply critical thinking and judgment skills

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Claim-Product-Manager-Job-CT-06101/623097/6230976230972009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791214
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

This position is part of the Risk Control Resource Center team, performing a wide variety of tasks of moderate complexity in support of Risk Control Senior Management in the Hartford home office, Internal and Customer Training functions, National Accounts business unit, and Travelers policyholder and agent customer service. Work requires independent planning and execution of multiple tasks with often demanding deadlines. Assignments involve problem resolution, research, and a solid understanding of department procedures and standards.

Primary Duties:
Support for Risk Control Senior Management: Provides advanced word processing, presentation, spreadsheet, database and administrative support. creating advanced, periodic production reports for management in addition to presentations used for marketing and customer meetings. May also assist with Senior Management telephone coverage, photocopying, assembly and shipping of materials.

Administration of Internal and Customer Training Functions: arranging classes, including hotel and audio-visual reservations and enrolling students as well as preparation and distribution of instructor and student training materials.

Administrative Support for National Accounts: creating jobs, preparing loss analysis and billing reports as required.

Customer Service: (classroom and webinar events, web site registration and questions, etc.) Position has daily customer contact confirming attendance for classes, assisting with Risk Control web-site problems and answering general questions.

Skills Desired:
Due to the high number of ongoing classes and customer demands, position requires strong organizational skills, ability to handle shifting priorities, experience juggling multiple priorities, and a proven ability to manage projects independently, with minimal supervision. Must have a strong team orientation and ability to communicate well with internal and external customers. Advanced skills in W4W, Excel and Powerpoint as well as Access database experience are required to perform non-routine, moderately complex work. As the team provides Webinar support for Risk Control, experience with this software would be a plus. Must have strong conflict resolution skills via phone and in person.

Education/Course of Study:
High School Education or equivalent.

Work Experience:
Prefer 5+ years in related experience.

Computer Skills:
Advanced skill level required for software applications, including complicated Excel worksheets with pivot tables, Lotus Notes databases and presentation software. Utilizes multiple software packages to prepare complicated training materials and presentations. Independently designs advanced spreadsheets, graphics and presentations. Working knowledge of Outlook, Access and Lotus Notes desirable and experience with Webinar Software a plus.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Training-&-Administrative-Support-Technician-Job-CT-06101/623829/6238296238292009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791256
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Summary

Travelers Claim Systems is currently engaged in a large scale multiyear Claim Platform Strategy effort to replace system platforms to provide new flexibility and technology enablement to our business partners. The Sr. Project Director is the single point of accountability for the management and implementation of a program and underlying projects that will support the Claim Platform Strategy. This position is responsible for working with Business Partners or other parties to identify and implement large and highly complex projects, as defined by the Travelers Enterprise Programs project definition, that support achievement of enterprise and/or strategic corporate goals. Controls planning and execution of the project's activities and resources to ensure that established cost, time, and quality goals are met. The project manager works independently and is responsible for applying expert project management knowledge, skills, tools and techniques to project deliverables, processes, and systems in order to meet or exceed stakeholder needs and expectations. The project manager operates within defined parameters using a proven project management methodology with flexibility to merge different methodologies in accomplishing collective goals

Primary Duties and Responsibilities

Responsible for assembling project team, assigning individual responsibilities, identifying and managing appropriate resources needed, and developing and managing schedule to ensure timely and meeting deadlines of project(s).
Responsible for managing project budget and achieving cost targets.
Responsible for quality management and control.
Responsible for the development and execution of the project's communication plan.
Manages project risks and scope and identifies and resolves issues which may impact the project results.
Prepares and reports timely project status to appropriate stakeholders.
Builds and leverages effective alliances across technical and business community.

Other

Technical Knowledge
Has a thorough understanding of the business that the assigned projects are supporting. Uses this understanding of the business and systems environment to develop appropriate and timely solutions to daily issues. Has conceptual knowledge of varying technologies and/or application development and the ability to make decisions based on that knowledge.

Business Knowledge & Partnership
Provides direction and effectively leads by example to ensure that all services are meeting the stated business objectives on a timely basis with excellent quality, at a reasonable cost. Keeps all project team members informed of developments affecting their function. Demonstrates flexibility, anticipates customer needs, and effectively communicates in a manner consistent with the audience (verbal, written and presentation ability).

Problem Solving & Decision Making
Demonstrates advanced analytical and diagnostic skills dealing with issues that are often novel and not readily defined, lack known precedent or appear contradictory. Able to develop solutions by applying accepted processes or creating new approaches to leverage technology from abstract information. Has excellent negotiation skills. Sees the big picture, and is fully aware of technology and business directions. Has department, corporate and project team objectives in focus while identifying and removing barriers. Optimizes the use of all available resources.

Team Orientation
Maintains effective partnerships across the department, and is able to influence management, peers and project staff through an inclusive style, leadership ability and recognition of their abilities and knowledge. Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interest. Leadership
Manages cross-functional objectives and/or priorities supporting assigned projects. Responsibilities are assigned with considerable latitude for decision making. Results reviewed periodically according to predefined objectives.

Planning and Project Management
Works with the project sponsor in prioritizing and managing scope. Executes the project tasks using a defined set of tools and the Delivery Methodology. Able to follow a defined process for scope changes, risk management, issue management and other proposed changes in priorities from the business partner or other parties.

Financial Awareness
Manages and has input to the project budget including the tracking of actuals to budget and reporting to stakeholders.

Human Resource Management
Acts as a mentor and provides leadership by example. Able to balance the workload of team members and direct individuals of varying abilities. Effectively motivates project staff to exert the effort necessary to attain project goals. Demonstrates a capacity to recognize, value and respect differences across a diverse work force.

Education/Work Experience

Bachelors degree and PMI/PMP designation preferred. 15+ years of project experience desired.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Senior-Project-Director-Job-CT-06101/626116/6261166261162009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
This individual will play a key role in leading the requirements phase of significantly complex project initiatives. They will also be responsible for communication of all matters pertaining to requirements and business issue to Project Sponsors and Sr. Leadership. This individual serves as an expert in one or more of the following areas:

-The requirements components of the Delivery Methodology
-Travelers enterprise business architecture
-Travelers product lines
-Travelers business processes
-Travelers supporting systems for any of the above

PRIMARY DUTIES:
-Provide input to project plans as they pertain to requirements
-Provide expertise to requirements projects on Travelers business processes, products, and/or supporting systems
-Provide expertise on Travelers enterprise business architecture
-Provide expertise to other BAs on the techniques and tools that the Delivery Methodology recommends for requirements modeling, review, documentation and management
-Provide expertise on components of the Delivery Methodology that focus on requirements
-Participate in continual improvement of the Delivery Methodology, tools and techniques as they apply to requirements
-Participate in maintaining the business enterprise architecture
-Serves as lead on small-to-large scale requirements projects, business improvement efforts, or enterprise business architecture efforts
-Provide coaching and mentoring to BAs

EDUCATION/COURSE OF STUDY:
Minimum of 8-10 years BA and/or business experience

WORK EXPERIENCE:
-Expertise in the requirements life cycle
-Expertise in requirements analysis and management techniques and tools
-Expertise in business domain knowledge
-Analytical skills
-Coaching/mentoring skills
-Excellent communication skills, both written and oral
-BS or BA degree or equivalent experience

OTHER:
Business Domain Knowledge
-Subject matter expert knowledge of the insurance industry and workflow
-Subject matter expert knowledge of Travelers business areas and/or products, and their supporting systems

Planning/Project Management
-Largely self-directed
-Ability to participate in multiple projects while meeting deadlines
-Ability to coordinate activities with others
-Ability to organize work efficiently and effectively

Mentoring/Leadership
-Ability to advocate for the Business Analyst role across the organization
-Ability to mentor/coach others
-Ability to serve as change agent for new techniques and approaches
-Ability to provide expertise to requirements projects
-Ability to manage/lead complex requirements projects
-Excellent written and oral communication skills
-Ability to influence outcomes

Problem Solving/Analytical/Decision Making
-Recognize and analyze business need
-Takes responsibility for decision and actions

Technology
-Requirements modeling/documentation/management tool expertise
-MS Office, Delivery Methodology and Requirements Specification template expertise
-Business process modeling
-Use case description and modeling
-Functional decomposition
-Context modeling
-System architecture modeling
-Conversion of use cases to test scripts
-Posting and communication of requirements to others
-Requirements management and traceability
-Project management
-Enterprise business architecture

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Return to Previous Page]]>http://travelers.jobs2web.com/job/HARTFORD-Sr.-Business-Consultant-Analyst-Requirement-Lead-and-Manager-Job-CT-06101/626739/6267396267392009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791243
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Summary:
Provide analytical leadership in assigned actuarial unit, providing analytical insights to Actuarial leadership and Business unit partners. This position will require leading some analytical and product initiatives and contributing on Unit-wide initiatives with emphasis on critical thinking, relationship management, and quantitative analysis. Provides people leadership and management.

Primary Duties and Responsibilities:
Job Components (may include but are not limited to):
- Recommend & book reserves. Communicates with Finance and appropriate units.
- Evaluate adequacy of loss, ALAE, and ULAE reserves.
- Identify loss trends
- Obtian detailed knowledge of key business partners including Claim, Underwriting, and
Pricing Actuaries, competitors; Able to leverage business knowledge in development
of analytic solutions.
- Forecast and interpret underwriting results to aid management in planning process.
Analyze and interpret trends.
- Execution of analytical strategy and building relationships with actuarial and nonactuarial
partners are required.
- Ability to work independently and collaboratively on team projects.
- Effective communication with actuarial and business audiences regarding insights
from performed analytics. This position has responsibility for executing and
communicating actuarial initiatives performed on behalf of unit.
- Develops complex insurance analytics and solves problems: performance-based
metrics, data mining, pro-forma profit statements, econometric models based on
internal and external assumptions; and other innovative analytics methods. Able to
understand the basics of sophisticated analytics, including multivariate modeling.
- Enhances current procedures and creates new models to create world class analytics
- Leads others, attracts top talent, maximizes individual and team performance, and
holds others accountable and aligns rewards.
- Jointly developing personal performance goals with each staff member, providing
consistent feedback and coaching, and overall team skill development.
- Obtain detailed knowledge of company reports and business analytics
- Working with Underwriting, Senior Management, Reserving, Reinsurance and the
Financial unit, develop financial business plans and business strategies.
- Manage or participate in key/complex actuarial projects, including cross-company
actuarial initiatives.
- Present projects to senior level underwriting and actuarial management.
- Drives projects to their successful conclusion and communicates results.

Education / Work Experience:
- College Degree in actuarial science, mathematics, economics or statistics or
equivalent.
- Prior management experience
- Preferably has achieved Fellowship (9 exams).
- Strong PC skills: Excel, Access, PowerPoint & Word.
- Strong understanding of databases and data extraction.

Other:
- Demonstrate strong actuarial analysis and reporting skills.
- Strong understanding of actuarial and other insurance related models (i.e. property
CAT, ROE and RBC models).
- Solid understanding of financial reporting, both GAAP and Stat. Sound understanding
of income statements and balance sheets.
- Experience with financial modeling and forecasting.
- Strong understanding of insurance products and marketplace conditions and how
they impact financial models and results.
- Strong understanding of regulatory environment.
- Crisp and confident communications including analysis

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Actuary-Reserving-and-Loss-Analytics-Job-CT-06101/626110/6261106261102009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791250
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
As a member of the senior management team, influences leadership and drives results for all human resource efforts for assigned customers. Participates in the development and execution of business plans and strategies. Participates in the development of human resources policies and programs by partnering with H.R. consulting group and employee relations consultants. Provides organization development leadership including human resource planning efforts. Oversees the coordination of resources delivered by other H.R. specialist functions. In conjunction with the senior manager of the customer group, determines which human resource services will be purchased from CHQ or outside vendors. Directs all human resource activities within the customer group. Stays abreast of social, economic and other trends that may affect the business or direction of human resources policies and programs and partners with staff responsible for research and development. Manages and sets accountabilities for direct reports, where applicable.

PRIMARY DUTIES:
In conjunction with other members of the customer senior management team, develops and executes plans and strategies to accomplish business objectives. Assures that human resources services delivered directly or indirectly are necessary, cost effective and in support of the business plans.

Leads the human resources planning effort within the customer groups to ensure that there are adequate numbers of trained staff to accomplish business objectives and that appropriate human resource systems are in place to select, reward, train and motivate staff. Encourages progressive management and leadership characteristics and empowered staff by providing needed tools.

In conjunction with other human resources staff, participates in the development of necessary policies and practices to ensure that they are consistent with overall corporate direction and in support of customer group plans.

Provides leadership for all human resources efforts within the customer group. Consistently and critically examines the services to ensure alignment with business plan and that delivery is efficient and cost effective.

Establishes and participates in industry and other professional networks to ensure that we are aware of social, economic and other trends that may affect the business or the direction of human resources policies and programs.

In conjunction with the senior manager of the customer group, establishes what human resources services will be purchased from CHQ or outside vendors and monitors to assure delivery and quality of service.

EDUCATION/COURSE OF STUDY:
College degree in Industrial Relations, Business or other related course of study or equivalent.

WORK EXPERIENCE:
Seasoned human resource professional with a minimum of seven or more years of experience with most experience preferred in a generalist position. Previous successful management experience preferred.

OTHER:
Extensive knowledge of human resources including organization development, employee relations, litigation management and avoidance. Knowledge of compensation, benefits, training and development and staffing. Experience with Peoplesoft and other mainframe and computer systems preferred. Knowledge of property casualty insurance helpful. Travel required.

This position is located in the Hartford Field Office on Windsor St.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Dir,-Human-Resources-or-Mgr,-Human-Resources-Job-CT-06101/626111/6261116261112009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791253
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Summary
The Bond & Financial Products division is looking for an experienced and self-motivated Senior Business Analyst to work on our Bond & Financial Products Systems. This position will report up to the manager in charge of our Business Analyst team, and will work closely with our Bond & Financial Products business customers, as well as with the Development, Project Management, and Quality Assurance teams within the IT organization. The Senior Business Analyst will work in a team environment analyzing business problems, devising solutions, creating supporting documents, and coordinating application development work with the overall goal of ensuring that the Bond & Financial Products systems deliver the functionality that both our internal and external customers need. This individual will be expected to become an expert on the customers business, products and workflow, and then use that knowledge by teaming up with others in the IT organization to build and maintain systems.

The major roles and responsibilities of this position will include:
-Research and analyze business problems to determine if systems solutions are advisable and available.
-Analyze business needs, design creative solutions, and construct text, spreadsheets, charts, diagrams, or other documents to describe the need and solution.
-Coordinate the definition, development, and implementation of systems-based solutions.
-Develop detailed functional specifications and other necessary systems documentation for changes, enhancements, and new systems.
-Determine impacts to workflow and assist in the development of new workflows.
-Support both large projects and ongoing system maintenance work simultaneously.
-Coordinate and assist the planning and execution of testing.
-Coordinate and work on the creation and delivery of training.
-Assist in troubleshooting application issues with the development and QA teams.
-Provide Level 3 support for business issues that come through the help desk by analyzing, prioritizing and resolving these problems. Coordinate resolution with programming staff when needed.
-Build close working relationships with both business and IT partners.

Critical Skills Required:
-BA/BS degree plus 5 or more years experience performing business systems analysis, including enterprise analysis, requirements management planning and monitoring, requirements elicitation, requirements management and communication, requirements analysis, and solution assessment and validation.
-Strong research and analysis skills in the formulation and definition of project scope and objectives.
-Superior presentation, facilitation, negotiation and escalation skills.
-Able to create effective systems documentation including specifications, use cases, system flow diagrams, etc.
-Thorough working knowledge of the various SDLC concepts and ability to apply that knowledge on a daily basis.
-Works effectively with peers and customers across multiple disciplines, locations, and levels.
-Able to manage multiple projects at the same time.
-Effective at managing competing priorities and work independently with minimal oversight.
-Strong analysis and problem solving skills. Able to develop and implement effective, timely solutions while paying close attention to detail and quality of deliverables.
-Able to coach, mentor and manage more junior employee and consultant resources.
-Must be able to quickly develop an in depth knowledge of the business, workflow, products and systems used within Bond and use that knowledge to add value to the application development process.
-Communicates actively, openly and effectively with a variety of different audiences (business and technical).
-Excellent customer service skills.
-Some project and people management experience is beneficial.

Bond & Financial Products Business Analysts work in a team environment where the Business Analyst and programmers are jointly responsible for the delivery of new functionality. Business Analysts may work solo with a group of programmers or they may work with other analysts and a project team, depending on the scope and complexity of the project.

We currently have a number of challenging and exciting initiatives planned for the coming year. If you are a self starter, willing to work hard, learn the business, and have a total commitment to providing the best service and support to your customer, then this is a position for you. Some of the exciting projects in Bond include Web Portal, Data Warehouse, and e-Commerce initiatives, Application Redesigns, Line of Business Technology Enhancements and System rewrites with the latest .Net technology.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Senior-Business-Systems-Analyst-Job-CT-06101/626113/6261136261132009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791238
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Scope
The Senior Catastrophe Data Analyst is a member of a team that assesses the corporation's exposure to catastrophic risk, such as hurricane, earthquake, and terrorism. The assessment of CAT Risk is highly dependent on data quality. This position is responsible for the integrity of the data applied in the CAT modeling process and works with the business units and Information Intelligence Systems to improve accuracy, processes and controls.

Job Components
-Accountable for insuring that all enterprise wide organizations (Business Insurance, Financial, Professional & International Insurance and Personal Insurance) are accurately reporting their catastrophe exposures in relation to the 1.) Coverages and financial structure contained in insurance contracts 2.) Risk factors applied to assess CAT Risk.
-Collaborate with members of enterprise wide Information Intelligence Systems in maintaining accurate data flow from business unit policy issuance systems. Develop data requirements and specifications that meet the needs of the CAT modeling systems.
-Consult and influence business partners on the best way for underwriting and business intelligence systems to capture and provide accurate exposure data, according to the requirements of the CAT modeling systems and their impact on modeled results.
-Work closely with the businesses to stay current with all changes and modifications that impact CAT modeling.
-Apply statistical modeling techniques to develop data quality profiles, scorecards and ratings for assurance metrics.
-Work with manager to establish standards for data controls and metrics and influence business units to establish, enhance and monitor their CAT data controls.

Competencies Desired
-Solid analytical and diagnostic skills dealing with issues that are not readily defined.
-Ability to interpret technical material to support business initiatives.
-Excellent project and time management skills.
-Collaborative and consultative style with the ability to communicate with all levels of the organization.
-Ability to work independently and as part of a team.

Qualifications
-Bachelor degree with major in math, statistics, business technology, actuarial science, finance, or economics preferred or related equivalent experience.
-Strong working knowledge of the technical environments in which systems operate and data flow within the enterprise.
-Working knowledge of Commercial and Personal Lines Products (coverage forms); reinsurance and underwriting that represent the exposures being modeled.
-Strong desktop skills including Microsoft Access and Excel.
-Basic knowledge of Catastrophe Probabilistic Models.
-Prior business experience 3-5 years, in insurance product development, systems, actuarial, CAT modeling or related field.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Senior-Catastrophe-Data-Analyst-Job-CT-06101/624530/6245306245302009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791116
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:

Coordinate intake, initial analysis and management, and assignment of new losses for Home Office Major Case claim units (Complex Claim, Business Torts Claim, Excess Claim).

Perform -claim triage- on new Major Case GL losses by (1) engaging designated resources, claim units, and/or protocols to respond to defined categories of high-profile, complex and severity claims across the GL Claim line of business; (2) identifying and coordinating response to defined categories of loss events across claim lines of business (GL, Property, Workers Compensation, Auto); (3) identifying the immediate needs and requirements of incoming new losses; and (4) performing preliminary claim-handling activities as needed until final claim assignment is made.

Manage the claim suspense procedures for Excess Claim, including appropriate follow-up to ensure that claim suspense status is warranted or to reclassify claim.

Directly handle a small inventory of Major Case level GL claims as needed by the business unit; develop opportunity to assume additional direct claim-handling responsibilities and role in the Home Office Major Case GL claim organization.

Provide training and technical resources to Business Insurance Claim organization and business partners.

PRIMARY DUTIES:
In addition to the responsibilities described above:
Directly handle assigned severe claims.
Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
Consult with Manager on use of Claim Coverage Counsel as needed.
Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders, take necessary statements, as strategically appropriate. Complete outside investigation as needed per case specifics.
Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subro, Risk Control, nurse consultants nurse consultants, and fire or fraud investigators, and other experts.
Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
Maintain claim files and document claim file activities in accordance with established procedures Utilize evaluation documentation tools in accordance with department guidelines.
Proactively review CFAs for adherence to quality standards and trend analysis.
Utilize diary management to ensure that all claims are handled timely. At required time intervals, evaluate liability & and ensure damages exposure.
Establish and maintain proper indemnity & expense reserves.
Recommend appropriate cases for discussion at roundtable.
Attend and/or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
Actively and enthusiastically share experience and knowledge of creative resolution techniques to improve the claim results of others.
Apply the Companys claim quality management protocols, Best Practices and metrics to all claims; document the rationale for any departure from applicable protocols and metrics with or without assistance,
Develop and employ creative resolution strategies.
Responsible for prompt and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution.
Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers.
Apply litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.
Track and control legal expenses to assure cost-effective resolution.
Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.
Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
Recognize cases, based on severity/complexity protocols, that should be transferred to another level of claim professional and refer on a timely basis.
Appropriately deal with information that is considered personal and confidential.
Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.
Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws
Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.
Share accountability with business partners to achieve and sustain quality results.
Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.

EDUCATION/COURSE OF STUDY:
College degree or equivalent in business experience preferred

WORK EXPERIENCE:
Substantial experience in claim operations, 5-10 yrs.
Comprehensive working level knowledge and skill in various business line products
Deep knowledge and understanding of multiple Claim business units, dedicated resources and protocols, and suspense procedures across the GL Claim line of business
Strong negotiation and customer service skills
Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.
Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.
Able to make independent decisions on most assigned cases without involvement of supervisor.
Openness to the ideas and expertise of others actively solicits input and shares ideas.
Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.
Demonstrated coaching, influence and persuasion skills.
Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise.
Can adapt to and support cultural change
Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information.

CERTIFICATES/DEGREES:
State insurance adjusting license (where applicable) and ongoing satisfaction of any necessary continuing education requirements.

OTHER:
Leading the Business:
Drive Results
Leads Change
Executes Business Strategy

Leading Others:
Attract Top Talent
Maximize Individual Performance
Holds Others Accountable
Aligns Rewards
Creates and Sustains a Dynamic Workplace-promotes Enterprise culture

Leading Self-Emotional Intelligence
Demonstrates Self-Awareness-initiative and accountability
Applies Critical Thinking
Communicates Effectively & Influences Others
Exhibits Courage, Conviction & Credibility

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Senior-Technical-Specialist-¿-Major-Case-Triage-Job-CT-06101/618768/6187686187682009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791128
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Provides scripting, analysis and troubleshooting skills for specific assignments. Acts as the interface between the systems and the technical support areas when additional technical support is required

PRIMARY DUTIES:
Ability for software packaging using WISE. Familiar with Blade Technology for Clients (formerly Marimba)
Has demonstrated strong abilities in scripting (VB script or Perl) and analysis functions at a very high degree of accuracy and speed
Has advanced research and analysis skills for workstations on Windows platform
Builds effective alliances
Demonstrates a personal commitment to technology
Can express technical solutions in the terms of business

OTHER:
Technical Knowledge
MCP preferred
Has knowledge of at least one applications discipline, along with the ability to rapidly learn technical/business techniques and disciplines of special value to the systems supported. Possesses a working knowledge of the business and/or technical environments in which the system operates and a solid knowledge of the business function supported. Demonstrates the desire and aptitude to become the subject matter expert in one or more technical or project management disciplines and applies substantial effort to gaining more knowledge in that area

Business Knowledge & Partnership
Works effectively with business unit to formulate specifications and present results of analysis. Works with management to establish schedules. Places high priority on services and consistently meets scheduled dates. Handles business contacts with clear, concise communication in business terms and adjusts to changing priorities. Demonstrates attitude of willingness, cooperation, and concern for business issues

Problem Solving & Decision Making
Devises technically feasible solutions for moderately complex problems. Uses innovative insights and creativity in evaluating alternatives.

Team Orientation
Builds relationships with peers and other departments to achieve objectives, to work as one team and to secure necessary resources not under his/her personal control. Balances team/individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interest

Leadership
Maintains the operational integrity of a single system and the business function it supports. Demonstrates discretion in handling confidential data related to the system

Planning and Project Management
Sets appropriate goals and priorities. Completes multiple tasks in the time allocated to accomplish results. Accurately evaluates and estimates new tasks. Provides management with accurate and timely status information

Financial Awareness
Assesses financial impact of recommended designs/solutions. Works with Financial Analysts to identify pertinent facts for systems/projects and cost/benefit analysises financial impact of recommended designs/solutions. Works with Financial Analysts to identify pertinent facts for systems/projects and cost/benefit analysis

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Associate-Information-Engineer-Software-Distribution-Job-CT-06101/619758/6197586197582009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791137
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Product Pricing Development Program

The Program

As a Pricing Analyst in the Product Pricing Developmental Program you will support Product Management Teams. Your primary responsibilities will involve using complex mathematical analysis to evaluate pricing models, utilizing actuarial concepts to create and complete filings that support rate revisions and finding trends and patterns in data to determine overall financial impacts and make recommendations. Working on the Pricing Support Team as a Pricing Analyst offers unique types of projects that will involve interaction with many departments throughout Travelers. Each project will vary in time, from a few hours to a few months and will allow direct dealings with upper management, consisting of Market Analysts, Market Directors, and Product Managers. After one to two years in the Program, you have the opportunity to apply the skills and knowledge you gained on another team in the Personal Insurance or Business Insurance-Select Accounts Organization.

The Training

The Product Pricing Development Program begins with an intensive 12 week training program for a small group of peers that provides exposure to the insurance industry as a whole and, more specifically, Personal Insurance and Select Accounts. Training is done through a mixture of classroom, online, text book, job shadow, and computer tutorials. You will have the opportunity to learn the necessary technical skills for project work as well as general skills to be successful in the business world such as communication, team work, professional behavior, and self management. During training, you will be assigned project work with the opportunity to interact with current Pricing Analysts in a collaborative environment.
As a participant in the Program, you will have the opportunity to visit and tour different departments, participate in Executive Speaker events, and peer and career mentor programs. After the training program, the role of a Pricing Analyst shifts to devoting about 75% of your time to project work, while still focusing 25% of your time on training and development.

A Normal Day

One of the most common projects participants take on is the compilation of Rate Filings for submission to the Department of Insurance (DOI). This is a very analytical process involving a great deal of data. As such, participants often spend a good deal of the day working with data to determine how rates should be altered. In addition to rate filings, participants are often called in to work on projects ranging from Research & Development to Catastrophic Claims to New Product Development.
With your projects, you will be expected to approach your work with a certain degree of initiative and innovation, perform at a high level of productivity, and complete them with a thorough sense of quality and pride. As well as completing project work, members of the Pricing Support Team participate in weekly team meetings and bi-weekly training sessions. Meeting topics range from important Product Management initiatives and news, to team building exercises and career path options. On the Pricing Support Team, you will be offered many opportunities to showcase, as well as develop, your leadership skills through mentoring, training, and assisting others on the team. Weekly one-on-one meetings with your manager will help you to identify your skills and core competencies as well as your development areas. Through your one-on-ones and varied project work, your manager will be able to help lead you in the right direction for your next role. The career path opportunities for a Pricing Analyst are numerous as you will be exposed to many different areas of the company, including, but not limited to, Finance, Actuarial, Risk Management, Reserving, Research & Development, Operations, and Marketing.

Requirements

An undergraduate degree, MBA or other graduate degree with a preferred GPA of 3.2 or greater

All Majors are considered. Some common majors of program participants are: Risk Management Insurance, Finance, Economics, Mathematics, Actuarial Science, Computer Science, Engineering, Accounting, and Statistics

Past experience with an internship in a corporate business environment is preferred

Working knowledge of MS Excel or Access is a plus

Competitive candidates will have a passion for learning and self development, excellent communication skills, a fundamental understanding of how businesses work, and will thrive when dealing with complex concepts

An entrepreneurial spirit is a plus

Legally eligible to work in the United States on a permanent full-time basis

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Pricing-Analyst-Product-Pricing-Development-Program-Job-CT-06101/620446/6204466204462009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791139
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Product Pricing Development Program Internship

The Program

As a Product Pricing Development Program Intern you will play an integral role in the Product Management Organizations of Travelers!

Product Management provides interns with the opportunity to participate in a wide variety of fast paced projects and trainings.

Interns are assigned to a specific Product Management Team throughout the summer. Supervisors on the team will provide interns with a variety of projects while teaching the ins and outs of Personal Insurance and Business Insurance-Select Accounts.

In addition to project assignments, you will participate in technology, insurance, and leadership trainings, a mentor program, executive speaker and networking events, and Capstone Projects and presentations. All our internships are designed to be developmental, and top performers will be given the opportunity to interview for full-time positions upon graduation.

Internship

As a Product Management intern your responsibilities may include:

1.Applying various actuarial concepts to calculate rate indications and other statistical data to make recommendations for adequate pricing of products
2.Preparing pricing support models and templates
3.Analyzing the marketplace first hand, as well as through competitor and industry data
4.Quantifying the impact of pricing and underwriting decisions
5.Participating in the negotiation of pricing decisions with various distribution channels
6.Responding to Department of Insurance inquiries
7.Building and monitoring local agency strategy and performance
8.Participating in knowledge sharing and group development activities with peers

Requirements

Undergraduates studying for degrees in Risk Management Insurance, Finance, Economics, Mathematics, Actuarial Science, Computer Science, Engineering, Accounting and/or Statistics with a preferred GPA of 3.2 or greater

Experience with MS Access or Excel is a plus.

Ideal candidates will have the ability to deal with concepts and complexity comfortably, and the ability to drill down information and draw conclusions.

We are looking for individuals that want to grow with us. If you are looking for a fulfilling training and development experience, this program is for you!

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Product-Pricing-Development-Program-Internship-Job-CT-06101/620447/6204476204472009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791150
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Manage the development, submission, negotiation and approval of rate, rule and form filings for the Commercial and Specialty Lines businesses commensurate with business objectives and in compliance with regulatory requirements. Provides support to business units on filing related issues. Coordinates interaction with business unit representatives, Legal, Government Affairs and other areas to assure appropriate individuals are involved during the course of a filing.

PRIMARY DUTIES:
- Develop and prepare rule, rate and form filings to achieve business unit objectives and gain regulatory approval. This includes providing direction and support to the business units in the development and preparation of the material to be filed. In conjunction with Sr. Regulatory Analyst, develops the overall filing strategy.

- Manage the communication and negotiation of filings with state insurance departments in a manner that will result in timely approval of company products. Apply problem solving techniques to assist business unit personnel when responding to regulatory issues. Communicate with appropriate company personnel to ensure timely implementation of filings.

- Review and analyze state insurance department statutes, regulations, bulletins, etc. to determine filing and regulatory requirements. Stay current on changes and developments that impact insurance design and development, in addition to filing requirements. In conjunction with Sr. Regulatory Analyst, interpret state insurance statutes, regulations, etc. to provide guidance and direction to business units.

- Manage bureau (ISO, NCCI, SAA) associated filings and related issues.

- Develop and maintain extensive personal contacts with state insurance department staff. Represent the company at industry meetings.

- Perform other related duties, including short or long term projects, as assigned by senior staff.

EDUCATION/COURSE OF STUDY:
Qualifications
- Knowledge of regulatory and compliance aspects of the insurance industry preferred but will train on this piece as long as the candidate has a Property & Casualty background.
- Knowledge of Commercial and Specialty Lines products, including company organization and procedures.
- Ability to develop strong oral and written communication skills; ability to negotiate skillfully and successfully.
- Ability to analytical and research skills.
- Strong prioritization and organizational skills.
- Two year college degree or equivalent work experience required (minimum three years in filings, compliance or related fields).
- Knowledge of various computer applications (Email, Microsoft Word, etc.)

OTHER:
Competencies:

Technical/Business Competence
- Strong knowledge of general regulatory requirements as they relate to commercial insurance.
- Develop expertise in state regulations for assigned states.
- Develop problem solving skills and ability to identify complex, critical and sensitive filing issues.
- Quality work products that are accurate, clear, concise and thorough.

Communication
- Ability to concisely present complex regulatory issues.
- Understands, synthesizes and conveys complex data.
- Good oral and written communication skills.
- Communicates effectively at all levels across the organization

Self-Management
- Takes responsibility for decisions and actions.
- Ability to prioritize and multi-task duties and projects on a timely basis.
- Establishes self as credible, reliable and available both within and outside the organization.
- Understands the business and responds to all related issues and problems in a timely manner.

Interpersonal Skills/Contribution to Overall Effectiveness of Unit
- Establish and maintain cooperative relationships across organizational lines.
- Willing to accept new responsibilities and adapt to change.
- Ability to represent the company as its spokesperson, work in a sensitive environment and promote the company image.
- Works independently and in a team environment; promotes teamwork.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Regulatory-Analyst-Job-CT-06101/621542/6215426215422009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791151
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Reports to Operations Manager/Director for assigned business segment. Responsible for providing Account Executives with information necessary to make sound underwriting decisions (i.e., marketing, customer service and administrative support affecting brokers/insureds from initial submission through policy issuance and renewals). Provides support within established performance standards and priorities that are responsive to marketing, underwriting, retention and service goals. Assures all related support activities are delivered in a manner consistent with business unit customer service and expense management focus.

PRIMARY DUTIES:
Participates with Account Executives/Underwriters in the renewal and new business activities that support marketing and underwriting decisions that are consistent with business unit growth and retention goals.

Partners with Account Executives/Underwriters to establish support needs for new and renewal policies (i.e., identify/gather relevant account information to quote and/or bind the policy; create exhibits, etc.).

Participates in pre-renewal meetings to define assignments.

Prepares underwriting/pricing exhibits (i.e., exposures, experience rating, profit and loss analysis, expense models, updated account information, etc.).

Manages account documentation (i.e., proposals, agreement letters, reinsurance contracts, collateral agreements, policy change, endorsements, cancellations, etc.).

Ensures accurate and timely servicing and billing of accounts.

Communicates with brokers/agencies, insureds/customers and internal departments. (i.e., researches and resolves issues, responds to inquiries and questions).

Quotes accounts within authority limits by reviewing exposures and experience rating, updating account information, rates and adjusts the price.

Provides information for regulatory compliance (i.e., statutory filings, proof of insurance, certificates).

Provides administrative support and other related services as needed (e.g., input account information into system).

Participates in projects/assignments as needed.

WORK EXPERIENCE:
Analytical skills
Experience with Property Casualty multi-line rating and underwriting
Demonstrated skills in the use of computer rating systems and various software applications

OTHER:
MAJOR COMPETENCIES:
Analytical Thinking
Initiative/Motivation/Commitment
Driving for Results
Teamwork and Collaboration
Communication both verbal and written
Flexibility
Organizational Skills
Customer Service Skills
Technical Knowledge/Expertise

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Underwriting-Assistant-Job-CT-06101/621543/6215436215432009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791153
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Fast Track - Business Lead

Role: Business Lead

Responsibilities:
-Develops the operational strategies initiated by Operating Model Track leader (TBD) and initiative owner (Bill Teed)
-Determines overall scope and is accountable for successful delivery of the project
-Understands dependencies with other projects in the program as well as those impacting field staff such as Centralized Business Outsourcing
-Manages issues and risks and is responsible for next level of escalation
-Participates in the delivery -gating- process
-Accountable for obtaining information from other business SMEs outside of business lead-s expertise

Skills required:
-Expertise in issue/risk management and change management
-Proven ability to manage teams and delegate authority
-Excellent communication skills
-Basic familiarity with the technology, software, and hardware deployed
-Critical thinking and decision making skills
-Ability to build strong relationships
-Strong inter-personal skills
-Understanding of program deliver methodologies (SDLCs)

Type of Work:
-Assists in development of project level charters (e.g. objective of project, high level-requirements, project description, risks, summary milestone schedule, summary budget, project approval requirements)
-Assists in development of project plan/schedule/resourcing
-Assists in development of communication to next level of leadership
-Works with the Project Manager to support planning and delivery
-Works with applicable business units to ensure resource alignment, drive decision making, and address overall concerns/issues
-Works with Business and Technology Architect to define strategic objectives and approach to ensure alignment with overall business/program strategy.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Sr.-Project-Director-Job-CT-06101/621544/6215446215442009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

The Technical Development Program is designed to prepare highly-motivated college graduates for a technology career at Travelers. The program can be tailored to emphasize software development, systems analysis, business intelligence, operations or a combination of functional technology areas. The program focuses on developing participants- strengths and interests by offering a curriculum that includes training in cutting-edge technologies, insurance and leadership, along with supporting on-the-job assignments. Qualified candidates should be self-starting, energetic and creative individuals interested in beginning their IT career in a challenging and fast-paced environment that offers opportunities for growth and personal success.

Rotational Opportunities
The Technical Development Program is a multi-year program with a series of rotations that increase in complexity in technology and business, depending on prior work experience. A typical rotation is 9-12 months in length.

Training and Development
Program participants take part in a framework for career development, which provides the information and support necessary to build their technical, business, and leadership skills quickly. Participants also engage in mentoring, networking and career guidance activities.

Program Competencies
The Technical Development Program builds a number of job competencies, including:

- Technical knowledge: Competency in a variety of technologies and technical roles.

- Business knowledge and partnership: Collaboration and communication with team members and business partners.

- Problem-solving and decision-making: Recognition and analysis of problems and developing timely, practical and cost-effective solutions.

- Team orientation: Relationships with peers to achieve objectives, while putting the success of the team above their own interests.

- Leadership: Initiative and accountability.

- Planning: Organizational and time-management skills.

Requirements
Participants should hold an undergraduate degree in computer science, computer or electrical engineering, information technology, management information systems or mathematics with a minor in information technology. A minor in business administration is a plus.

Additional requirements include:
- Passion for technology and business
- Preferred GPA of 3.0 or greater
- Prior internship or work experience
- Motivation to succeed
- Strong verbal and written communication skills and analytical skills
- Extracurricular involvement
- Legally eligible to work in the United States

Locations
The program is offered in Hartford, Conn., and Saint Paul, Minn..

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Return to Previous Page]]>http://travelers.jobs2web.com/job/HARTFORD-Technical-Development-Program-Trainee-June-Start-St-Paul-MN-and-Hartford-CT-Only-Job-CT-06101/622207/6222076222072009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791185
Location: CT-Hartford

Available Openings: 2

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
The Human Resources Leadership Development Program (HRLDP) is designed to build a team of highly talented, well-rounded Human Resources (HR) professionals who can think strategically, respond and execute quickly, and lead the future for HR at Travelers. The program is based in our corporate offices in Saint Paul, MN and in Hartford, CT. The employees in the HRLDP rotate through multiple assignments across the HR department over a two-year period, with each rotation lasting approximately eight months. These assignments are designed for program participants to develop and demonstrate their HR technical skills, and to better position them for future leadership positions within the HR organization. Participants rotate through Compensation, Employee Relations and Talent Acquisition. Upon completion of the program, Participants are placed in a role based on their performance as well as business need.

PRIMARY DUTIES:
HRLDP Participant-s duties will vary based on their specific rotation, but will be within the responsibilities of each of the functions outlined below:

OTHER:
Compensation: Design competitive and cost-effective total compensation programs, practices and solutions that support management in leading the creation and maintenance of a high-performance culture at Travelers.

Employee Relations: Develop an understanding of Employee Relations issues, state and federal employment law regulations and corporate HR policies and procedures. May gain exposure to managing all HR activities for an assigned business group. May assist in the development of HR policies and programs by partnering with other HR specialist functions.

Talent Acquisition: Consult with business partners to develop and maintain external recruitment sources for exempt and non-exempt positions. Recruit, interview, assess and place applicants to effectively meet company HR needs.

Requirements for Consideration:
Bachelor-s degree in Human Resources or related discipline
Minimum GPA of 3.2 preferred
Motivation to succeed
Strong analytical and communication skills
Demonstrated leadership potential
Extra-curricular involvement
Prior related work experience

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-HRLDP-Participant-Job-CT-06101/622217/6222176222172009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791187
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Summary
The Bond & Financial Products division is looking for an experienced and self-motivated Business Systems Consultant to work on our Bond & Financial Products Systems. This position will report up to the manager in charge of our Business Analyst team, and will work closely with our Bond & Financial Products business customers, as well as with the Development, Project Management, and Quality Assurance teams within the IT organization. The Business Systems Consultant will work in a team environment analyzing business problems, devising solutions, creating supporting documents, and coordinating application development work with the overall goal of ensuring that the Bond & Financial Products systems deliver the functionality that both our internal and external customers need. This individual will be expected to become an expert on the customers business, products and workflow, and then use that knowledge by teaming up with others in the IT organization to build and maintain systems.

The major roles and responsibilities of this position will include:
- Research and analyze business problems to determine if systems solutions are advisable and available.
- Analyze business needs, design creative solutions, and construct text, spreadsheets, charts, diagrams, or other documents to describe the need and solution.
- Coordinate the definition, development, and implementation of systems-based solutions.
- Develop detailed functional specifications and other necessary systems documentation for changes, enhancements, and new systems.
- Determine impacts to workflow and assist in the development of new workflows.
- Support both large projects and ongoing system maintenance work simultaneously.
- Coordinate and assist the planning and execution of testing.
- Coordinate and work on the creation and delivery of training.
- Assist in troubleshooting application issues with the development and QA teams.
- Provide Level 3 support for business issues that come through the help desk by analyzing, prioritizing and resolving these problems. Coordinate resolution with programming staff when needed.
- Build close working relationships with both business and IT partners.

Critical Skills Required:
- BA/BS degree plus 5 or more years experience performing business systems analysis, including enterprise analysis, requirements management planning and monitoring, requirements elicitation, requirements management and communication, requirements analysis, and solution assessment and validation.
- Strong research and analysis skills in the formulation and definition of project scope and objectives.
- Superior presentation, facilitation, negotiation and escalation skills.
- Able to create effective systems documentation including specifications, use cases, system flow diagrams, etc.
- Thorough working knowledge of the various SDLC concepts and ability to apply that knowledge on a daily basis.
- Works effectively with peers and customers across multiple disciplines, locations, and levels.
- Able to manage multiple projects at the same time.
- Effective at managing competing priorities and work independently with minimal oversight.
- Strong analysis and problem solving skills. Able to develop and implement effective, timely solutions while paying close attention to detail and quality of deliverables.
- Able to coach, mentor and manage more junior employee and consultant resources.
- Must be able to quickly develop an in depth knowledge of the business, workflow, products and systems used within Bond and use that knowledge to add value to the application development process.
- Communicates actively, openly and effectively with a variety of different audiences (business and technical).
- Excellent customer service skills.
- Some project and people management experience is beneficial.

Bond & Financial Products Business Analysts work in a team environment where the Business Analyst and programmers are jointly responsible for the delivery of new functionality. Business Analysts may work solo with a group of programmers or they may work with other analysts and a project team, depending on the scope and complexity of the project.

We currently have a number of challenging and exciting initiatives planned for the coming year. If you are a self starter, willing to work hard, learn the business, and have a total commitment to providing the best service and support to your customer, then this is a position for you. Some of the exciting projects in Bond include Web Portal, Data Warehouse, and e-Commerce initiatives, Application Redesigns, Line of Business Technology Enhancements and System rewrites with the latest .Net technology.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Bond-&-Financial-Products-Business-Systems-Consultant-Job-CT-06101/622218/6222186222182009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791192
Location: CT-Hartford

Available Openings: 6

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

The Travelers Internship Programs provide qualified students an excellent opportunity to gain first-hand business experience, receive valuable on-the-job training, and learn about the many actuarial positions available in the insurance industry. These challenging programs are complemented by weekly business seminars, social functions and a mentor program.

Intern positions are available in Hartford, CT and St. Paul, MN. Interns will work on challenging actuarial assignments that will utilize and develop their technical skills as well as their overall business skills.

We provide:
- Challenging professional work experience in the insurance industry
- Business overviews and career development workshops
- Interaction with all levels of management
- Mentor program
- Competitive hourly rate

Subsidized apartments are available for students who live beyond a commutable distance. Positions are available beginning in late May or early June and last approximately 10-12 weeks.

Requirements:

- Preferred cumulative overall GPA of 3.2 or above
- Actuarial Science, Math, Statistics majors preferred
- Working knowledge of Microsoft Office
- Extra-curricular involvement on campus or in the community
- Related internships / work experience helpful
- Demonstrated leadership experiences / skills

Must be able to show eligibility to work for Travelers, in the U.S., on a full time basis, within 3 days of employment.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Actuarial-Leadership-Development-Program-Internship-Opportunities-Job-CT-06101/622220/6222206222202009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791584
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Summary
Responsible for conducting and documenting complex financial analysis projects related to IT Asset management and various IT Operations and Systems support areas. Job may provide functional advice or training to less experienced financial analyst jobs. Activities impact the most complex expense and/or systems/operational projects dealing with reports and data management to include

Primary Duties and Responsibilities
Project management skills - handle large, complex projects and resolves difficult issues.
Provide financial and/or accounting expertise and act as project leader for teams addressing broad financial and/or accounting/expense issues. Application of GAAP as required.
Evaluate, develop and maintain financial/operational/accounting controls and standards around IT Assets and other functions
Produce accurate and timely monthly/weekly &daily financial reports,
variance analyses, ad hoc reports and modeling to meet area reporting requirements.
Analyze and interpret trends and variances in business performance & expenses.
Act as technical resource to less experienced members of unit.
Recommend solutions for process inefficiencies
Maintains financial and operational integrity of IT Asset management day to day activities

Education / Work Experience
Bachelor-s degree in finance or accounting or related field. Significant financial analysis/accounting experience.
Ability to develop new and improve existing procedures and controls, policies and ensure compliance with approved standards.
Proven Project Management Skills for multi year projects
Demonstrated expertise in spreadsheet and database software and financial modeling tools.
Understanding of insurance products, GAAP and statutory accounting. In depth knowledge of accounting practices and principles.
Advanced formal financial education preferred. Effectively articulates financial/accounting/expense reporting issues to team members, customers, management and external parties. Proficient in using company systems/processes.

Other
Clearly understands how unit relates to the business supported and aligns work to support business goals.
Maintains a positive, achievement-oriented attitude.
Demonstrates initiative and innovation in achieving results.
Anticipates customer on-going financial needs.
Uses resources effectively. Is well organized and sets priorities to meet critical business needs.
Highly developed analytical and problem solving skills.
Able to work in a team environment or independently.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Sr-Financial-Consultant-IT-Asset-Management-Operations-and-Systems-Finance-Job-CT-06101/649837/6498376498372009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791542
Location: CT-Hartford

Available Openings: 5

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
The Project Manager is the single point of accountability for the management and implementation of the project. This position is responsible for working with Business Partners or other parties to identify and implement small to medium projects, as defined by the Travelers Enterprise Programs project definition, that support achievement of simple to complex unit or corporate goals. Controls planning and execution of the project's activities and resources to ensure that established cost, time, and quality goals are met. The project manager works with moderate guidance and is responsible for applying project management knowledge, skills, tools and techniques to project deliverables, processes, and systems in order to meet or exceed stakeholder needs and expectations. The project manager operates within defined parameters using a proven project management methodology with flexibility to merge different methodologies in accomplishing collective goals.

PRIMARY DUTIES:
Responsible for assembling project team, assigning individual responsibilities, identifying and managing appropriate resources needed, and developing and managing schedule to ensure timely and meeting deadlines of project(s)
Responsible for managing project budget and achieving cost targets
Responsible for quality management and control
Responsible for the development and execution of the project's communication plan
Manages project risks and scope and identifies and resolves issues which may impact the project results
Prepares and reports timely project status to appropriate stakeholders
Builds and leverages effective alliances across technical and business community

OTHER:
Technical Knowledge
Has a thorough understanding of the business that the assigned projects are supporting. Uses this understanding of the business and systems environment to develop appropriate and timely solutions to daily issues. Has conceptual knowledge of varying technologies and/or application development and the ability to make decisions based on that knowledge

Business Knowledge & Partnership
Is able to accurately assess and understand customer needs and work with a sense of urgency to satisfy those needs within negotiated timeframes. Able to interface effectively with customers in sensitive customer/support situations. Effectively communicates (verbal, written and presentation ability) with peers and all levels of management. Ensures that reports are precise, timely and accurate

Problem Solving & Decision Making
Demonstrates sound analytic and diagnostic skills dealing with issues that are loosely defined and/or where information is available but must be further manipulated. Once decisions are made, is able to follow and direct action to implement intended results. Demonstrates insight, creativity and resourcefulness in developing or applying technology, services, products or working practices. Develops and implements new and ingenious solutions. Is developing negotiation skills

Team Orientation
Maintains effective partnerships across the department, and is able to influence management, peers and project staff through an inclusive style, leadership ability and recognition of their abilities and knowledge. Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interest.

Leadership
The associate demonstrates an ability to set direction, generate a sense of purpose, and inspire others to work in an optimum manner to achieve desired outcomes.

Planning and Project Management
Works with the project sponsor in prioritizing and managing scope. Executes the project tasks using a defined set of tools and the Delivery Methodology. Able to follow a defined process for scope changes, risk management, issue management and other proposed changes in priorities from the business partner or other parties.

Financial Awareness (Cost Management)
Manages project budget including the tracking of actuals to budget and reporting to stakeholders.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Project-Manager-Job-CT-06101/647577/6475776475772009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791543
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
This individual serves in a senior level as a master or guru in one or more of the following areas:
The requirements components of the Delivery Methodology
Travelers enterprise business architecture
Travelers product lines
Travelers business processes
Travelers supporting systems for any of the above

PRIMARY DUTIES:
-Provide input to project plans as they pertain to requirements
-Provide expertise to requirements projects on Travelers business processes, products, and/or supporting systems
-Provide expertise on Travelers enterprise business architecture
-Provide expertise to other BAs on the techniques and tools that the Delivery Methodology recommends for requirements modeling, review, documentation and management
-Provide expertise on components of the Delivery Methodology that focus on requirements
-Participate in continual improvement of the Delivery Methodology, tools and techniques as they apply to requirements
-Participate in maintaining the business enterprise architecture
-From time-to-time, serve as manager/lead on small-to-large scale requirements projects, business improvement efforts, or enterprise business architecture efforts
-Provide coaching and mentoring to BAs

EDUCATION/COURSE OF STUDY:
Minimum of 8-10 years BA and/or business experience

WORK EXPERIENCE:
-Expertise in the requirements life cycle
-Expertise in requirements analysis and management techniques and tools
-Expertise in business domain knowledge
-Analytical skills
-Coaching/mentoring skills
-Excellent communication skills, both written and oral
-BS or BA degree or equivalent experience

OTHER:
Business Domain Knowledge
-Subject matter expert knowledge of the insurance industry and workflow
-Subject matter expert knowledge of Travelers business areas and/or products, and their supporting systems
Planning/Project Management
-Largely self-directed
-Ability to participate in multiple projects while meeting deadlines
-Ability to coordinate activities with others
-Ability to organize work efficiently and effectively
Mentoring/Leadership
-Ability to advocate for the Business Analyst role across the organization
-Ability to mentor/coach others
-Ability to serve as change agent for new techniques and approaches
-Ability to provide expertise to requirements projects
-Ability to manage/lead complex requirements projects
-Excellent written and oral communication skills
-Ability to influence outcomes
Problem Solving/Analytical/Decision Making
-Recognize and analyze business need
-Takes responsibility for decision and actions
technology
-Requirements modeling/documentation/management tool expertise
-MS Office, Delivery Methodology and Requirements Specification template expertise
-Business process modeling
-Use case description and modeling
-Functional decomposition
-Context modeling
-System architecture modeling
-Conversion of use cases to test scripts
-Posting and communication of requirements to others
-Requirements management and traceability
-Project management
-Enterprise business architecture

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Sr.-Business-Consultant-Job-CT-06101/647578/6475786475782009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791546
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
This position is responsible for:
Supporting the strategy and operations of a line of business product, program or function.
Developing and designing programs and helping to lead initiatives for improving countrywide results.
Evaluating operating environment, vendors, workflow processes, and support services for assigned line of business or product. Documenting multiple solutions to recommend and assisting with implementation of changes for improvement.
Working within broad limits and authority on complex assignments requiring specialized knowledge in breadth and/or depth in area of expertise.
May serve as Team Lead.

PRIMARY DUTIES:
Claim Strategy:
Develop and implement strategies to address and improve claim results.
Collaborate with claim management, claim Legal and other claim product areas to develop new resources to increase sales and productivity reduce expenses and improve claim results and customer service through workflow and process efficiencies.
Assist with the identification and escalation of improvement opportunities and understand and assess barriers identified areas in need of improvement.
Assist with vendor management in support of workflow and process improvement initiatives.

Claim Practices & Field Support:
Consult with and advise business management on new business process changes. Direct initiatives in support of these changes.
Proactively stay abreast of industry, developments, changing trends and jurisdictional issues. Assists in industry analysis and benchmarking studies. Attend various seminars and conference as appropriate.
Partner with Claim University on the development and design of technical claim/
leadership training strategies, programs and curriculum.
Partner with field management, Claim Finance and Claim MI to assist in developing and executing a financial management and control strategy to limit financial risk associated with claim costs.
Serve as a contact and technical resource to field and business partners on claim policy interpretation, coverage issues, settlement authority, extra contractual litigation, compliance and regulatory issues, program and/or procedural issues.
Provide field claim management guidance on legislative, regulatory, and market conduct issues.
Share accountability with business partners to achieve and sustain quality results.

Business Process, Workflow and Technology:
Create, implement, and maintain claim handling guidelines, policies, procedures and processes. Assists in the development and implementation of claim policy language endorsement
Investigate new technology and the application for improving business process and increasing productivity.
Conduct competitive analyses and benchmarking studies.
Provide technical knowledge and project coordination on large-scale claim workflow and systems projects.
Develop training materials and instruct users on strategies, processes and/or procedures.

Business Partner Support:
Build and maintain strong partnerships with Underwriting, Product Management, Marketing, and Actuarial to drive business results.

Leadership:
Assist in developing team goals and drive strategies to meet business objectives.
May serve as Team Lead.

EDUCATION/COURSE OF STUDY:
College degree and 4+ years claim related experience.

WORK EXPERIENCE:
Technical Requirements:
Strong financial management and analysis skills.
Advanced knowledge of claim business, processes and systems.
Advanced knowledge of project management skills and protocols.
Expert at modeling and analyzing business strategy alternatives

OTHER:
Competencies, as demonstrated by ability to:

Lead the Business:
Translate vision into realistic business strategies
Assist in leading change
Promote enterprise culture; understand and work with other functions

Lead Self:
Exhibit courage, credibility and conviction
Communicate effectively
Influence others by appealing to reason and the interests of involved parties
Apply critical thinking and judgment skills

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Claim-Product-Manager-Auto-Physical-Damage-Product-Team-Job-CT-06101/647580/6475806475802009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791526
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Demonstrate proficiency in first party estimating, investigation, evaluation and negotiation at the most reasonable cost. Satisfy customer needs and ensure file quality.

PRIMARY DUTIES:
Handle 1st party Boiler And Machinery/Equipment Breakdown claims of low to moderate severity and complexity as assigned.
Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party property damage claims.
Establish timely and accurate claim and expense reserves.
Negotiate and convey claim settlements within authority limits.
Write denial letters, Reservation of Rights and other complex correspondence.
Control damages through proper usage of cost containment tools.
Meet all quality standards and expectations per Best Practices.
Maintain an effective diary system and document claim file activities in accordance with established procedures.
Manage file inventory to ensure timely resolution of cases.
Handle files in compliance with state regulations, where applicable.
Provide excellent customer service to meet the needs of the insured, agent, reinsured clients and all other internal and external customers.
Identify and refer claims with MCU exposure to the supervisor.
Recognize when to refer claims to Special Investigations Unit and/or Subro Unit.
Perform administrative functions such as time-off reporting, timesheets, etc. as required
Perform any other duties as required.

EDUCATION/COURSE OF STUDY:
College degree or equivalent in business discipline.

COMMUNICATION SKILLS:
Must display solid verbal and written communications skills.

COMPUTER SKILLS:
Hardware and software skills and abilities including computers and other similar electronic devices.

OTHER:
Excellent organizational skills.
Solid analytical skills.
Excellent negotiation skills.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Claim-Representative,-Boiler-&-Machinery-Job-CT-06101/646474/6464746464742009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Position: Chief Actuary - Oil and Gas - Middle Market Actuarial Business Unit Analytics and Execution

Summary
This position provides a challenging and exciting leadership opportunity in the Middle Market Actuarial organization. Middle Market is a significant portion of the Travelers Business Insurance organization and is comprised of 7 distinct businesses with gross premium in excess of $5 billion. The business directly supported by this position represents more than $400M of gross premium.

This position is a leadership role and reports to one of two Middle Market Business Unit VP-Actuaries. The position requires a close working relationship with the Business Unit (BU) underwriting leaders and their management team for the Technology Middle Market Business. It will also require frequent interactions with the actuarial managers across Middle Market actuarial, including members of the Loss Analytics, Product & Innovation, and Data & Infrastructure teams.

The BU Actuarial leadership role is a key position in the Travelers Middle Market Actuarial organization. This is a business-focused position requiring strong leadership, critical and strategic thinking, relationship management and business acumen skills. The position includes supervision of a team of 3-4 actuaries / analysts.

Responsibilities
- Work with staff to perform Business Unit analytics, monitor performance, support large account pricing, and ensure execution of strategic goals. This includes evaluation of pricing results and coordinating with Finance to communicate results in an operating review environment. It also includes partnering with the Middle Market Loss Analytics team to understand and react to underlying trends in loss ratio performance. Financial Planning and reforecasting is also a key component of the position.
- Ensure successful completion of BU-specific actuarial key projects and initiatives, retaining support from Middle Market or Business Insurance shared resources as necessary. Examples include enhancements to pricing models and tools, maintenance of rating plans, etc.
- Work closely with members of the BU management team to formulate strategy and manage implementation of business initiatives.
- In the interest of AE effectiveness, work with BU management to seek opportunities for enhanced operational effectiveness, particularly with regard to pricing tools, and partner in implementation.
- Represent Business Units in broad strategic discussions and prioritization across actuarial. Collaborate with Middle Market Loss Analytics, Product, and Development & Infrastructure actuarial teams to set priorities and achieve target results.
- Build a qualified and effective actuarial team, and support the individual development of its members.

Qualifications
- Strong leadership, strategic and critical thinking, and relationship management skills.
- Highly developed analytical and problem solving skills. Able to perform credible analyses using sound judgment and reasoning to draw conclusions leading to the selection of the best solution from a review of strategic alternatives.
- Work effectively both independently and in a team environment.
- Collaborate effectively with multiple counterparts in multiple locations.
- Excellent written and oral communication skills. Demonstrated ability to present subjects clearly to both technical and non-technical audiences.
- Positive, achievement oriented attitude.
- A wide degree of creativity and latitude is expected.
- Well-organized and detailed-oriented.
- Five years or more of actuarial experience, including business unit support.
- Fellowship in the Casualty Actuarial Society.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Return to Previous Page]]>http://travelers.jobs2web.com/job/HARTFORD-2VP-and-Actuary-Job-CT-06101/651248/6512486512482009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791601
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
We are looking for a seasoned professional to drive our employee engagement efforts centered around building a more consumer/customer centric business. Individual is responsible for building employee awareness and engagement around customer experience as a key strategic priority, while also engaging and bringing our independent agents into this effort. This individual will partner across key business functions particularly with call center operations, claim service, agency management and human resources to develop new practices to support customer centric business processes and cultural shifts. Ideal candidate combines strategic thinking with hands-on execution abilities and has successfully transformed employee cultures and practices in prior roles. This position will report to the Chief Customer Experience Officer in the Personal Insurance division of our Fortune 100 company.

RESPONSIBILITIES:
*Lead customer experience related employee engagement efforts for Travelers Personal Insurance
*Interface with Call Center operations leadership and customer experience champions to maintain ongoing and consistent employee communications and process improvement regarding customer experience
*Manage and update intranet site dedicated to customer experience. Collect input from cross functional areas, create content, perform site updates and regularly promote the site
*Develop additional employee communications campaigns using various media such as email, video, pre-recorded customer calls, and printed matter to continually message on customer experience
*Liaison with claim service customer experience team to build consistent practices pertaining to customer experience framework and employee engagement
*Liaison with human resources to integrate customer focus into hiring, new employee onboarding, training, performance management, coaching, and rewards and recognition
*Liaison with training department to develop new training modules, tools and materials on customer experience and update current materials to integrate enhanced customer focus
*Develop and manage ongoing communications stream to field sales organization to make customer experience relevant to independent agents
*Liaison with field sales and agency experience teams to execute complementary strategies to increase independent agent awareness and competency to deliver better customer service
*Leverage all employee specific communications and training strategies with Travelers independent agents to instill a customer centric focus within agency operations
*Manage ongoing employee feedback process to gauge employee engagement around customer experience and track improvements and opportunities
*Review Travelers brand value proposition and develop strategy to link brand value proposition to customer experience priorities and strategies. Instill these core messages and values into all of the above.

QUALIFICATIONS/EXPERIENCE:
*10+ years in corporate environment with working knowledge of marketing and human resources
*Financial services or insurance industry experience preferred
*Proven track record of driving cultural and organizational change
*Experience managing multi-faceted communications and business process efforts
*Knowledgeable about employee engagement strategies and best practices

CORE COMPETENCIES:
*Passionate enthusiasm and advocacy for the employee and the customer
*Must possess exceptional writing and persuasion skills
*Skilled in communicating and integrating brand value propositions into key business strategies
*Familiarity with social networking and Intranet sites
*Strong planning, management and organizational skills
*Highly self-motivated, assumes personal ownership and accountability
*Ability to work cross-functionally and as a partner across many parts of an organization

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Customer-Experience-Director,-Employee-Engagement-Job-CT-06101/651252/6512526512522009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791602
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
We are looking for a seasoned, customer experience champion to help drive and implement a customer focus across our Fortune 100 consumer products division. Individual is responsible for participating in strategic projects, analyzing and enhancing current processes to improve the customer experience and generating operational efficiencies for key customer interactions (purchase, onboarding, billing, service, renewal). This is a hands-on position requiring intensive experience management, process analysis, business analysis, process mapping and process improvement capabilities. Individual will partner with key business units and projects to identify opportunities for improvement from both the customer experience and business points of view. Ideal candidate has a strong background in managing customer experience and process improvement initiatives and driving solutions to improve those processes with the end customer in mind.

MAJOR RESPONSIBILITIES:
*Participates in strategic portfolio projects to ensure customer focus is followed and projects are designing experiences that deliver easy to use and meaningful customer experiences
*Evaluates customer experiences for opportunities to improve operational efficiencies and customer satisfaction.
*Ensures recommendations are actionable and align with strategy efforts
*Collaborates with process owners and finance to identify cost/opportunity of recommended process improvements
*Creates and maintains library of key customer experience processes (i.e. storyboards, flows, touch point maps)
*Independently assesses, surfaces, researches, identify opportunities, and resolves operational problems across multiple, disparate business and IT groups.
*Identifies and prioritizes projects for maximum customer and business impact based on ROI.
*Demonstrates the ability to take all the inputs and then make the right decision for the total business taking into account the total end-to-end customer experience from initial contact through fulfillment and entire customer lifecycle.
*Executes a customer focus within projects by writing customer facing letters, emails, web pages, videos or other communications formats
*Leverages voice of customer, voice of employee and voice of agent feedback to drive process improvement initiatives and project recommendations
*Leverages experience based design/differentiation techniques when implementing process improvements and participating in projects
*Stays abreast of new technology, process improvement and experience design trends

QUALIFICATIONS/EXPERIENCE:

*Customer experience and strategy experience strongly preferred
*Superior project management, business analysis and experience based design skills
*Excellent written and verbal skills
*Superior process mapping/analysis skills
*Ability to multi-task and work on multiple projects simultaneously
*Minimum 8 years experience in business and process analysis
*5 years experience in designing exceptional experiences for customers
*Bachelor's degree required
*Familiarity with Six Sigma, Lean and other process improvement methodologies
*Property and Casualty experience or related industry experience strongly preferred

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Customer-Experience-Director-Job-CT-06101/651253/6512536512532009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791603
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
We are looking for a seasoned customer feedback manager to execute the day to day tactical activities of the Voice of the Customer program across our Fortune 100 consumer products division. Individual is responsible for execution and administration of the comprehensive customer, employee and agent feedback mechanisms across key customer interactions (purchase, onboarding, billing, service, renewal). This is a hands-on position requiring intensive administration, qualitative data analysis, business analysis and presentation creation capabilities. Individual will partner with key business unit, functional unit and information technology contacts to identify information needs and sources and create repeatable survey reporting processes focused on understanding and quantifying the customer experience feedback. Ideal candidate has a strong background in qualitative and quantitative data analysis and presentation.

Major Responsibilities:
*Manage the ongoing customer survey administration process and partner with research partners to develop quarterly and annual reporting and analysis
*Own and execute the qualitative coding process to enable creation of usable reporting of open-ended customer feedback including standardization of categories and coding across the organization
*Review survey results to establish correlations to, and drivers of, customer loyalty and develop recommendations to enhance loyalty based on survey findings
*Ensure recommendations are actionable and align with strategy efforts
*Support closed loop reporting and processes with business process owners.
*Partner with Research and Development, Strategic Initiatives and Information Technology teams to ensure the quality and accuracy of reports and analyses
*Stay abreast of new technology, process improvement and data presentation trends
*Manage central repository and dashboard for insights gathered from multiple sources of customer feedback

QUALIFICATIONS/EXPERIENCE:
*Ability to organize, interpret, and present data to assist management in the evaluation of business performance and understanding of the customer experience.
*Superior reporting and presentation creation skills
*Minimum 5 years experience in business and data analysis
*5 years of progressive experience in consumer research
*Customer experience and voice of the customer experience strongly preferred
*Bachelor's degree required
*Familiarity with Six Sigma, Lean and other process improvement methodologies preferred
*Property and Casualty experience or related industry experience strongly preferred

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Customer-Feedback-Manager-Job-CT-06101/651254/6512546512542009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791611
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Job Summary:

The primary function of the business intelligence designer is to provide overall business intelligence design direction that supports the development and implementation of the enterprise data warehouse and associated data marts within the Management Information area of Personal Lines. These initiatives target improved business value through data acquisition and data presentation to the business community via business intelligence tools which support business analytics and decision making functions. These initiatives include highly complex concurrent projects. This position is responsible end to end business intelligence design from data acquisition through data presentation. This position requires direct and active involvement in ETL design, business intelligence application design, and code level development processes. The business intelligence designer will be required, based on the assignment, to write and test code to support prototypes, code reviews, and performance efforts within the MI arena. The business intelligence designer will deliver design documents which can be shared across the business, application development and quality assurance organizations. The individual must be able to effectively communicate with business representatives, in their terminology, using both verbal and written skill sets. This position requires a 'hands on' approach which will utilize both a detailed code level expertise and a broad perspective on application solutions in the MI space in order to provide business intelligence functionality to the business.

Primary Duties:

Provide designs and code, as needed, to meet specific to data warehouse application requirements.
Ensure that designs are consistent with Personal Insurance architecture guidelines through blueprint and design reviews
Assist in the assessment of application stability and performance through code level reviews
Adopt and communicate new concepts, ideas, techniques, and best practices specific to the MI tool portfolio
Perform project level design, data analysis and application performance analysis
Responsible for the design of enterprise data warehouse application utilities including best practices and guidelines for supported technologies

Provide technical expertise in the following areas (dependent on knowledge and expertise):

Primary Skills:

Excellence in verbal, written communications, presentations and technical documentation
Data analysis and interpretation
Business intelligence tools (Cognos, MicroStrategy, SAS)
Data warehouse concepts and design including active data warehousing techniques
ETL tools including Ab Initio ( preferred ), Informatica and Data Stage
RDBMS including TeraData ( preferred), UDB DB2, Oracle, SQL Server with a heavy emphasis on SQL coding expertise
Unix/Linux shell scripting (k-shell)
ETL design
Data modeling
Database design covering both star schema and third normal form implementations
Meta data, including data types, XML, fixed and variable record layouts

Secondary Skills:

Coding Languages: Java, C#, C++, COBOL
WEB Technologies
Development platforms (.NET, J2EE, COM)
Application Integration
Middleware technologies
Component Based Design
Operating Systems
Performance Engineering
Networks

Competencies:

Technical Knowledge
Demonstrated coding expertise in SQL, detailed ETL tool coding experience, and significant first hand BI tool development experience. Demonstrates a broad conceptual understanding of the capabilities business intelligence technologies. Specific technical knowledge and experience with ETL tools and ETL design in a multi-terabyte data environment. Fundamental understanding of performance issues in both ETL tools, databases and business intelligence tools. Ability to provide integrated, end to end business intelligence designs. Demonstrated ability to clearly articulate technical designs, issues and resolutions in verbal and written communications.

Problem Solving & Decision Making
Demonstrates advanced analytical and diagnostic skills dealing with issues that are often novel and not readily defined, lack known precedent or appear contradictory. Able to develop solutions by applying accepted processes or creating new approaches to leverage technology from abstract information. Sees the big picture, and is fully aware of technology and business directions. Has department, corporate and group objectives in focus while identifying and removing barriers. Optimizes the use of all available resources. Bases decisions on an accurate understanding of the situation, is able to infer future needs of known and unprecedented situations based on an advanced understanding of technology and business objectives. Effectively assesses the long-term and short-term implications of decisions on the department, corporation and group

Team Orientation
Maintains partnerships across multiple organizations, and is able to influence senior management, peers and staff through an inclusive style and recognition of their abilities to achieve results. The success of the team is above own interest.

Self-Management
Manages cross-functional objectives and/or priorities supporting assigned business area(s). Responsibilities are assigned with latitude for decision making. Results reviewed periodically according to predefined objectives. Sets level of risk taking, and gathers/synthesizes information to all appropriate levels of the organization.

Commitment to Quality Results
Provides direction and effectively leads by example to ensure that all services are meeting the stated business objectives on a timely basis with excellent quality, at a reasonable cost. Keep all areas informed of developments affecting their functions. Demonstrates flexibility, anticipates customer needs, and effectively communicates in a manner consistent with the audience. Educates and influences customers on the most effective use of technology, from both a short-term and long-term perspective.

Planning and Project Management
Ensures all planning done on a project level is supportive of the business strategic plans. Completes tasks accurately and on time. Critical planning is required as modifications are difficult and costly and may impair achieving of departmental and corporate objectives. Reassesses and adjusts tactical and/or operational direction as business requirements change and evolve.

Financial Awareness
Understands fiscal budgeting and expense control for area of responsibility. Demonstrates sound, cost-effective design decisions.

Experience:
5+ years in business intelligence design focused on enterprise data warehouse solutions
10+ years of hands on data warehouse development
Experience managing the application delivery process.
Minimum of 3 years experience in project management.
Experience working in a matrixed organization.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Business-Intelligence-Designer-Job-CT-06101/651999/6519996519992009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791615
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
This position is the primary point of accountability to Business partners and other parties for the management and implementation of small to medium sized Projects and/or small Programs that support achievement of simple to moderately complex unit or corporate goals.

PRIMARY DUTIES:
The Project Manager controls planning and execution of the Project-s activities and resources to ensure that established cost, time, and quality goals are met. The Project Manager works with moderate supervision and is responsible for applying Project Management knowledge, skills, tools and techniques to Project deliverables, processes, and systems in order to meet or exceed stakeholder needs and expectations. The Project Manager operates within defined parameters using a proven Project Management Methodology with flexibility to merge different methodologies in accomplishing collective goals.
Manages team development, actively mentors members of the PM community.

WORK EXPERIENCE:
Typically possess two to five years of Project Management or equivalent experience in the total Project life cycle.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Project-Manager-Boiler-&-Machinery-Job-CT-06101/652000/6520006520002009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791640
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Summary
This position is responsible for:
Project Management related to motor vehicle appraisal and evaluation software.
Vendor Management.
Supporting the strategy and operations of a line of business product, program or function.
Developing and designing programs and helping to lead initiatives for improving countrywide results.
Evaluating operating environment, vendors, workflow processes, and support services for assigned line of business or product. Documenting multiple solutions to recommend and assisting with implementation of changes for improvement.
Working within broad limits and authority on complex assignments requiring specialized knowledge in breadth and/or depth in area of expertise.
May serve as Team Lead.

Primary Duties and Responsibilities
Claim Strategy:
Tracking projects and updating statuses to all interested parties.
Developing Gantt charts for project deliverables.
Vendor Management and IT systems coordination.
Develop and implement strategies to address and improve claim results.
Collaborate with claim management, claim Legal and other claim product areas to develop new resources to increase sales and productivity reduce expenses and improve claim results and customer service through workflow and process efficiencies.
Assist with the identification and escalation of improvement opportunities and understand and assess barriers identified areas in need of improvement.
Assist with vendor management in support of workflow and process improvement initiatives.

Claim Practices & Field Support:
Consult with and advise business management on new business process changes. Direct initiatives in support of these changes.
Proactively stay abreast of industry, developments, changing trends and jurisdictional issues. Assists in industry analysis and benchmarking studies. Attend various seminars and conference as appropriate.
Partner with Claim University on the development and design of technical claim/
leadership training strategies, programs and curriculum.
Partner with field management, Claim Finance and Claim MI to assist in developing and executing a financial management and control strategy to limit financial risk associated with claim costs.
Serve as a contact and technical resource to field and business partners on claim policy interpretation, coverage issues, settlement authority, extra contractual litigation, compliance and regulatory issues, program and/or procedural issues.
Provide field claim management guidance on legislative, regulatory, and market conduct issues.
Share accountability with business partners to achieve and sustain quality results.

Business Process, Workflow and Technology:
Create, implement, and maintain claim handling guidelines, policies, procedures and processes. Assists in the development and implementation of claim policy language endorsement
Investigate new technology and the application for improving business process and increasing productivity.
Conduct competitive analyses and benchmarking studies.
Provide technical knowledge and project coordination on large-scale claim workflow and systems projects.
Develop training materials and instruct users on strategies, processes and/or procedures.

Business Partner Support:
Build and maintain strong partnerships with Underwriting, Product Management, Marketing, and Actuarial to drive business results.

Leadership:
Assist in developing team goals and drive strategies to meet business objectives.
May serve as Team Lead.

Education / Work Experience
College degree and 4+ years claim related experience. Technical Requirements:
Strong Excel skills with an emphasis on project management
CCC product knowledge

Strong financial management and analysis skills.
Advanced knowledge of claim business, processes and systems.
Advanced knowledge of project management skills and protocols.
Expert at modeling and analyzing business strategy alternatives

Other
Competencies, as demonstrated by ability to:

Lead the Business:
Translate vision into realistic business strategies
Assist in leading change
Promote enterprise culture; understand and work with other functions

Lead Self:
Exhibit courage, credibility and conviction
Communicate effectively
Influence others by appealing to reason and the interests of involved parties
Apply critical thinking and judgment skills

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Claim-Product-Manager-Auto-Appraisal-Vendor-Managment-Job-CT-06101/653110/6531106531102009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

***This position can be located in Hartford, CT or St. Paul, MN****

SUMMARY:
- Provides high quality, cost effective coverage advice, litigation management, and legal services for the Northland transportation and Northfield specialty insurance areas including support of claim, underwriting and all other Northland Group business units.
- Researches and prepares coverage opinions on a wide variety of general liability product line issues and coverage.
- May participate on behalf of the company in mediations, arbitrations, settlement conferences, and other alternative dispute resolution forums in coverage-related disputes.
- Manages outside counsel on selected matters.

PRIMARY DUTIES:
- Completes coverage opinions, case updates, analysis and reports, litigation plans, case evaluations, legal research, and other required items in a timely manner.
- Achieves desired results through effective analysis, legal research, advocacy and use of the litigation process.
- Demonstrates excellent research and writing skills.
- Provides thorough, accurate and timely analysis of coverage questions, policy forms, and other legal matters.
- Collaborates and works effectively with others in Northland, the Claim Legal organization, and with Underwriting, and other areas of the company, to achieve results and to identify and resolve issues. Communicates effectively with clients, exhibiting strong verbal and written communication skills.
- Provides legal updates to clients on case law and legislative developments.
- Completes research and analysis for underwriting projects, and for special projects, providing a quality work product in a timely manner. Achieves positive client feedback.
- Has frequent independent contact with clients. Provides prompt and appropriate communication to Northland business clients.
- Develops and conducts training seminars as needed.
- Acts as mentor and coach to less senior attorneys, paralegal/staff.
- Explains issues, ideas and concepts that are incorporated into work assignments.
- Manages outside coverage counsel; reviews and approves invoices for outside counsel to ensure appropriateness and compliance with corporate retention agreement.

EXPERIENCE:
- 5+ years of property casualty insurance coverage advice (transportation and surplus lines coverage experience preferred).
- Coverage opinion drafting required.
- Strong familiarity with transportation and general liability coverage required.
- Litigation management experience strongly preferred.

EDUCATION/COURSE OF STUDY: JD Degree

CERTIFICATES/DEGREES: Admitted to the Bar

COMMUNICATION SKILLS: Strong and persuasive written and oral communication and presentation skills.

COMPUTER SKILLS:Strong PC skills including WORD.

OTHER:
- Experience with writing coverage opinions.
- Team player who likes working in cohesive legal service team.
- Developing leadership skills; acts as an example in mentoring others.
- Strong strategic thinker and decision-maker.
- Effectively uses resources to achieve results.
- Strong time management skills and ability to multi-task, often with multiple priorities which may be in conflict.
- Evidences responsibility for decisions and actions, works well in teams.
- Substantial technical knowledge of legal environment.
- Strong knowledge of property/casualty business, products and services.
- Clearly relates unit expectations and goals to the business unit mission.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Return to Previous Page]]>http://travelers.jobs2web.com/job/HARTFORD-Counsel-or-Sr.-Counsel-Claim-Legal,-The-Northland-Legal-Group-Job-CT-06101/641072/6410726410722009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791434
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Operations & Systems Finance is looking to fill a senior level position responsible for gathering requirements, designing and building complex financial models leveraging IBM Cognos TM1. Job may provide functional advice or training to less experienced financial analyst jobs or may supervise day-to-day unit activities for a function supporting the entire organization. Activities impact the most complex expense and/or systems/operational projects dealing with reports and data management.

PRIMARY DUTIES:
Lead the development of IBM Cognos TM1 financial models for Operations & Systems Finance
Lead the analysis of core financial processes including reporting, budgeting/forecasting, variance analysis and charge back modeling to be used to design, build and deploy technical solutions.
Develop materials and conduct end-user training across the organization.
Act as technical resource to less experienced members of the organization.
Recommend and implement solutions for process inefficiencies.

EDUCATION/COURSE OF STUDY:
Typically has a bachelor's degree in finance, accounting or management information systems.

WORK EXPERIENCE:
Demonstrated expertise in spreadsheet and financial modeling and reporting tools, specifically IBM Cognos TM1
Significant financial analysis/accounting experience
Solid understanding of the IT Development life cycle
Advanced formal financial education preferred.

COMMUNICATION SKILLS:
Effectively articulates financial/accounting/expense reporting issues to team members, customers, management and external parties
Has the ability to influence a wide variety of co-workers within and across organizations

COMPUTER SKILLS:
Demonstrated expertise in developing financial models using IBM Cognos TM1 software
Proficient in Microsoft Office Products (Excel, Word, Access, etc.)

OTHER:
Clearly understands how unit relates to the business supported and aligns work to support business goals.
Maintains a positive, achievement-oriented attitude.
Demonstrates initiative and innovation in achieving results.
Anticipates customer ongoing financial needs.
Uses resources effectively. Is well organized and sets priorities to meet critical business needs.
Highly developed analytical and problem solving skills.
Able to work in a team environment or independently.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Sr.-Financial-Consultant-IBM-Cognos-TM1-Developer-Operations-&-Systems-Finance-Job-CT-06101/641074/6410746410742009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791447
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Develops detailed business requirements and carries out the project tasks required for the development, design, testing, implementation, and continuing operation of automated departmental systems. May assist less experienced analysts in completing tasks.

PRIMARY DUTIES:
Plan/Organize/Facilitate requirements gathering sessions and use variety of elicitation techniques (interview, surveys, etc.) as appropriate to elicit customer requirements
Understand the customer's objectives and business needs and translate into functional requirements and system specifications.
Identify alternative solutions to a business problem or opportunity, and then recommend a solution, to allow the business customer to select the best option.
Review vendor software to determine its fit for use within the system; when applicable to the deliverable/project.
Lead and manage requirements and user acceptance phases of medium to large projects
Guide and mentor less experienced team members
Under minimal supervision, coordinates information systems changes and implementation processes
Analyzes requirements and specifications
Produces project documentation including formal proposals and schedules, systems requirement manuals and testing plans
Translates end user computer requirements for use by the department
Prioritizes assigned request enhancements and directs staff activities accordingly
Coordinates changes in project priority level, reworking schedules as necessary
Communicates system changes and processes to end users, documenting processes
Trouble-shoots system failures and effectively resolves discrepancies
Participates in identification, evaluation, and implementation of system recovery solutions
Provides off-shift support as necessary
Communicates testing discrepancies to impacted areas and monitors resolution

EDUCATION/EXPERIENCE:
College degree or equivalent work experience. Minimum of 5 years business systems analysis experience.
Knowledge of P&C products
Experience in the following areas is a plus: Agile and/or Iterative development, use cases, process modeling
Excellent analytical abilities
Strong communication and documentation skills
Thorough knowledge of Microsoft Office applications (Word, Excel, PowerPoint)
Knowledge of Project Management methodologies and the SDLC

OTHER:
Technical Knowledge
Demonstrates advanced knowledge of application systems analysis and of the systems area supporting the business functions. Has an advanced knowledge of the systems interfaces with the business operations work-flow, and a solid understanding of the business. Proficient in the use of work station, LAN, and mainframe computer applications. Where appropriate, maintains a thorough knowledge of business trends.

Business Knowledge & Partnership
Effectively contributes to, and communicates with the immediate team, systems staff, other business units, service offices, agents, and customers, through a collaborative style. Demonstrates ability to adjust priorities based on changing situations. Able to handle several priority projects at once

Problem Solving & Decision Making
Recognizes and analyzes problems of average complexity. Independently considers a variety of alternatives to arrive at a timely, practical solution

Team Orientation
Builds relationships with peers to achieve objectives. Working to build relationships with other departments to work as one team. Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interest

Leadership
Designs and tests systems, and/or system changes to insure system efficiency, integrity, productivity, and maintainability. Communicates with business units when appropriate, utilizing advanced written or oral skills in order to maintain system and/or product credibility

Planning and Project Management
Significant planning is typically required to coordinate with other organizational units and resources. Has latitude for setting priorities and making decisions by using the general guidelines established by management. Completes multiple tasks in the time allocated to accomplish results

Financial Awareness
Designs and tests systems and/or system changes accurately to maintain and/or reduce operating costs for the company. Analyzes business trends, when appropriate, to enable the company to operate in a cost effective manner

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Sr-Business-Systems-Analyst-Job-CT-06101/641088/6410886410882009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791453
Location: CT-Hartford

Available Openings: 2

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Travelers Claim Systems is currently engaged in a large scale multi-year Claim Platform Strategy effort to replace system platforms to provide new flexibility and technology enablement to our business partners. The Project Director is the single point of accountability for the management and implementation of projects that will support the Claim Platform Strategy. This position is responsible for working with Business Partners or other parties to identify and implement medium to large projects, as defined by the Travelers Enterprise Programs project definition, that support achievement of simple to complex unit corporate goals. Controls planning and execution of the project's activities and resources to ensure that established cost, time, and quality goals are met. The project manager works with minimal supervision and is responsible for applying project advanced management knowledge, skills, tools and techniques to project deliverables, processes, and systems in order to meet or exceed stakeholder needs and expectations. The project manager operates within defined parameters using a proven project management methodology with flexibility to merge different methodologies in accomplishing collective goals.

PRIMARY DUTIES:
Responsible for assembling project team, assigning individual responsibilities, identifying and managing appropriate resources needed, and developing and managing schedule to ensure timely and meeting deadlines of project(s)
Responsible for managing project budget and achieving cost targets
Responsible for quality management and control
Responsible for the development and execution of the project's communication plan
Manages project risks and scope and identifies and resolves issues which may impact the project results
Prepares and reports timely project status to appropriate stakeholders
Builds and leverages effective alliances across technical and business community

OTHER:
Technical Knowledge
Has a solid working knowledge of capabilities and direction of technology, coupled with the needs of business environment in order to support assigned projects. Uses this understanding of the business and systems environment to develop appropriate and timely solutions to daily issues. Has solid knowledge of varying technologies and/or application development and the ability to make decisions based on that knowledge.

Business Knowledge & Partnership
Creates an atmosphere where business partner's issues are dealt with professionally, and in a timely manner. Suggests solutions that make sense and are in line with future technology direction. Effectively communicates (verbal, written and presentation ability) with peers, all levels of management and in manner consistent with the audience. Demonstrates an adaptive style that is flexible and effective in gaining cooperation of others

Problem Solving & Decision Making
Demonstrates sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information. Knows where to obtain information needed to make the appropriate decisions. Breaks a problem down to manageable pieces and implements effective, timely solutions. Is very good at identifying the problem versus the symptom. Deals increasingly with problems that require involvement of others to solve. Has the ability to reach sound decisions quickly. Carefully evaluates alternative risks and solutions before taking action. Has good negotiation skills

Team Orientation
Maintains effective partnerships across the department, and is able to influence management, peers and project staff through an inclusive style, leadership ability and recognition of their abilities and knowledge. Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interest

Leadership
Manages functional objectives and priorities supporting projects. Responsibilities are assigned with latitude for setting priorities and decision-making using generally accepted guidelines. Results are reviewed with next level manager for clarification according to predefined objectives

Planning and Project Management
Works with the project sponsor in prioritizing and managing scope. Executes the project tasks using a defined set of tools and the Delivery Methodology. Able to follow a defined process for scope changes, risk management, issue management and other proposed changes in priorities from the business partner or other parties.
Experience with iterative or agile methodology preferred.

Financial Awareness
Manages and has input to the project budget including the tracking of actuals to budget and reporting to stakeholders.

Education/Experience
Bachelor's degree and PMI/PMP designation preferred. 12+ years of project experience desired.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Project-Director-Claim-Systems-Job-CT-06101/641095/6410956410952009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791502
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Manage and oversee a Program Management Office (PMO) for Business Insurance. Supervise, develop, recruit and retain project management staff. This position is the primary point of accountability to Business partners and other parties for the management and implementation of large and complex Projects and Programs in support of strategic priorities. Develop and implement future state organization for Project Services. Manages change across the Project Services organization and with business partners, and influence at all levels across the organization. Participates on Steering Committees for key

WORK EXPERIENCE:
Typically possesses a minimum of ten years of experience in leading complex, highly-matrixed organizations. Also has significant depth in Project Management with proven track record in developing effective PMOs.

Typically has extensive experience in utilizing vendor resources to complete Project work. Vendor relationship management could be fairly complex due to number of vendors, nature of contracting, and/or other engagement parameters.

Manages team development, very active in the mentoring of members of the PM community, typically has direct management responsibility of PMs.

Provides significant contribution to internal enterprise standard setting. Promotes adoption of industry standards and best practices. Introduces and coaches on new Project Management techniques.

Charged with mid-Project recovery of at risk Projects. Recommends rescoping, postponement, or cancellation as needed. Conducts root cause analysis and implements recovery actions. Provides substantive feedback to organizational learnings regarding improving Project Management execution.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-2VP,-Project-Managment-Job-CT-06101/645037/6450376450372009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791512
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY

The position reports directly to the Vice President of Operations Shared Services. This role is a key leadership position with direct responsibility for Operations performance relative to MI reporting & analysis, data strategies and finance for BI Operations.

KEY AREAS OF FOCUS

1. Leadership Role Driving the Operations Data Strategy
- Experience setting strategy related to data management, analytics & information delivery
- Collaborates with BI Operations Senior Leadership Team to support the BI Operations- strategic initiatives within Data & MI Reporting.
- Takes a lead role identifying opportunities to leverage Operation data to the fullest extent throughout UW, and Operations.
- Networking with other MI and Finance areas to ensure efficient use of resources (reduce redundant activity where possible)
- Represents Operations in MI groups and committees to provide the operations perspective on Ops data use and needs.
2. Finance
- Coordinate and collaborate with Finance for budgeting and expense management
- Facilitate budget/reforecast process across BI Operations with ability to tie the financials to our overall strategic operating plan
- Work with Field organizations to properly project and assess staffing needs
- Assist in approach and execution of cost benefit analysis across various initiatives undertaken in Operations.
- Assist in reporting out on key measures of success for projects/initiatives.
3. Analytic and Problem Solving Skills
- Ability to perform analysis using knowledge of the business and data to draw conclusions leading to sound business decisions. Application to the areas of:
a. BI Ops Measures & Metrics
b. Finance & Budget Planning
c. Resource and Workload Management
d. Project/Program Reporting
4. MI Reporting
- Oversight of the MI team responsible for:
a. Delivering information that is relevant and remains connected to the business community
b. Maximizing the efficiency of the delivery
c. Creating a simple end-user experience
d. Comprehensive and integrated environment for MI needs across multiple customer groups (Internal & external to Operations)

QUALIFICATIONS

BA Degree in finance, business or equivalent, MBA preferred.
Highly developed leadership, strategic, critical thinking and relationship skills
Experience managing Data, MI Reporting or Finance areas
Excellent oral and written skills. Ability to present subjects clearly to both technical and non-technical audiences and to both field staff and senior level management.
High developed analytical and problem solving skills. Able to perform credible analysis using sound judgment and reasoning to draw conclusions leading to the selection of the best solution from a review of strategic alternatives.
Proven leadership and successful talent assessment and coaching of staff resulting from a sound talent development strategy.
Works effectively on several concurrent efforts
Must be able to deliver on tight deadlines, work in high pressure situations
Work effectively both independently and in a team environment
Collaborate effectively with multiple customers in multiple locations
Ability to facilitate a variety of customer needs/desires to a collective agreement
Drive for results, delivery
Attention to detail and delivery of high quality information

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Sr.-Director,-Measurements-&-Analysis-Job-CT-06101/645044/6450446450442009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 791518
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

2VP, Actuarial - Commercial Actuarial Strategic Development (CASD)

SUMMARY:

-Sets objectives and provides guidance to research group to achieve the company objectives for profitability and growth.
-Seen as the key research advisor to a business unit
-Manages plans, sets objectives and determines responsibilities of the unit to ensure effective performance.
-Manages complex projects.
-Owns accountability for delivery of key modeling project deliverables to a BU
-Staff responsibilities likely to include a unit of 3 to 5 people, ranging from analysts to directors.

PRIMARY DUTIES:

-Oversee the implementation of sound rates and rating plans and models.
-Work with Actuarial to develop predictive models to serve the BU
-Lead team of modelers through modeling projects
-Assist in determining the strategy for pricing within the BU
-Assist in laying out the strategy for data management, both back-end and front-end
-Using results from research, makes recommendations to business unit.
-Identify potential research areas and assess usefulness.
-Oversees the implementation of actions decided upon through research.
-Manage or participates in key or complex actuarial projects.
-Present projects to senior level underwriting and actuarial management.
-Supervise staff. Develop and motivate staff to achieve technical excellence and ensure effective performance.
-Set challenging objectives and provides guidance and direction to staff. Clearly relates unit expectations and goals to the business unit mission.

EDUCATION/ COURSE OF STUDY:

-Advanced degree in math, statistics, or related field

WORK EXPERIENCE:

-Generally has 10 plus years of R&D and/or actuarial experience, preferably in the industry
-Considerable management and leadership experience required
-Ability to develop new procedures and policies and improve existing ones
-Strong understanding of statistical modeling techniques, particularly those used most frequently within the insurance industry (GLM, GAM, decision trees, clustering analysis, etc.)
-Experience with financial modeling and forecasting.
-Strong understanding of insurance products and marketplace conditions and how they impact statistical models, financial models and results.
-Strong understanding of the regulatory environment and how it impacts pricing.

COMPUTER SKILLS:

-Strong PC and programming skills. SAS, Excel, Access, PowerPoint
-Other programming languages (C, etc.) a plus.
-Strong understanding of databases

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-2VP,-Actuarial-CASD-Job-CT-06101/645048/6450486450482009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 790618
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Travelers Boat and Yacht Claims Leadership has been working diligently to better align our claims initiatives with the needs of our agents and customers. In doing so, we have identified an exciting opportunity for which we are looking for a talented individual. This opportunity will be instrumental in helping ensure we are positioned to deliver the world-class claims service that our customers and agents have come to expect while also ensuring we have a strong succession plan in place for business continuity.

This Associate Manager role is an excellent career opportunity for a "high energy" claims leader. This position would report directly to the Boat/Yacht Claims Line Lead and be responsible for the day to day operation of the claims department. This position would be accountable for driving claims performance, measuring, managing and reporting work product quality and supporting the Line Lead in developing and implementing strategic and tactical initiatives. This position requires an intimate understanding of the claims business as well as the boating and yachting industry as a whole. This position would work closely with our sales and underwriting partners to ensure calibration within the individual business units and also in support of our sales and growth initiatives. Prior claims experience including management experience is a must. Passion for boating is a plus. This position will be located within Hartford, Connecticut.

SUMMARY:
- As a member of HO Claim Management Team accountable for the results of managers within assigned LOB. Drive product strategies to ensure claim policies, procedures, and standards are implemented and maintained
- Participate in the development of claim management strategies specific to assigned product area by working with Managers and Home Office Product leadership.
- Responsible for successful execution of those claim management strategies nationally and for continually communicating with Line Lead and Home Office Product leadership to strengthen results.
- Recognized as the local product expert, supports the Line Lead working with business partners to ensure claim strategies are understood and an integral component of the business plans/objectives.
- Select, lead, mentor, performance manage and develop staff.

PRIMARY DUTIES:
Attract, Retain and Develop World Class Talent:
- Direct the selection, development, deployment and evaluation of assigned Claim team.
- Identify, develop and retain high potential/high performing employees who have the potential for or are ready to fill critical roles in the organization.
- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
- Develop and implement strategies and plans to address Claim Professional and Unit Manager development. Make certain training needs are identified and addressed on an ongoing basis.
- Provide enhanced technical leadership focus to strengthen the product/technical development of the staff.
Provide Compelling Claim Services
- Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.
- Drive local claim strategy/execution through effective communication and endorsing a perpetual improvement mindset.
- Identify business drivers and trends from analyzing claim data. Work with Line Lead and Home Office Product teams to develop, understand and implement national strategies and provide input on new strategies.
- Provide guidance and direction to Unit Managers and claim professionals through a continuous process of management involvement and claim file review. Evaluates claim behaviors, taking improvement actions as appropriate.
- Responsible for product quality alignment with Home Office Product strategy. Seeks information on, supports, and communicates Claim's philosophies.
- Identify business drivers and trends from rigorously analyzing claim data
- Work with teams to develop, understand and implement strategies and provide input on new strategies.
Drive the Information Advantage
- Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.
Achieve Optimal Solutions
- Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.
- Work with Line Lead to develop, implement and adjust product line staffing/ operating expense budget in support of claim strategies by proactively monitoring notice and volume trends in conjunction with local business market growth projections/plans.
- Serve as a member of the local Executive Management Team providing input, insight, and assistance to other Line Lead and other managers to ensure the success of the local office as a whole.
Partner for Mutual Success
- Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.
- Act as Field liaison with our claim partners in Staff Counsel, TIS, Risk Control, and Nurse Programs. Serve as role model of decision-making skills and professional image by seeking and sharing knowledge from experience.
- Maintain productive and useful relationships with customers, business partners and organizational peers based on meaningful and timely exchange of information.
- Coordinate and support marketing by participating in sales and account management process.
- Represent the Company, ensuring strong business relations, issues and complaints resolution, and the acquisition and retention of profitable business.

EDUCATION/COURSE OF STUDY:
- College degree or equivalent work experience.

WORK EXPERIENCE:
- Comprehensive knowledge of at least one line of business
- Claim management experience required.

OTHER:
- Knowledge and understanding of marketing, underwriting and account management processes.
- Insurance license(s) as required by state regulation.
- Current on jurisdictional laws and regulations.
- Boating knowledge a plus

GL Requirements
- 10 years claim handling experience with 5 - 7 years experience handling serious injury and complex liability claims preferred.
- Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.
- Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.
- Thorough understanding of marine lines products, policy language, exclusions, ISO forms, and effective claims handling practices.

Generally 5 - 8 Unit Managers
Span of control may vary based on:
- complexity of LOB
- experience of staff
- team composition
- market mix

Leading the Business:
- Drive Results
- Leads Change
- Executes Business Strategy
Leading Others:
- Attract Top Talent
- Maximize Individual Performance
- Holds Others Accountable
- Aligns Rewards
- Creates and Sustains a Dynamic Workplace
Leading Self:
- Demonstrates Self-Awareness
- Applies Critical Thinking
- Communicates Effectively & Influences Others
- Exhibits Courage, Conviction & Credibility

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Associate-Manager-(Director-Level)-PI-Boat-Yacht-Claims-Job-CT-06101/594928/5949285949282009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 790700
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

VP and Chief Actuary - Personal Insurance

Summary
Personal Insurance is seeking a senior executive to work directly with the Personal Insurance senior team to drive the evolution of its actuarial group. This position oversees all actuarial functions including pricing/ratemaking, reserving, financial modeling & forecasting and will be an integral part of the strategies and execution that are needed for each to achieve the company objectives for profitability and growth. This position will also require innovative thinking and leadership driving the latest actuarial and product approaches as well as drive the strategic vision to leverage data, information, foundational analytics as well as analytic tools/applications for optimal business processing and critical decision making. This position will report to the Senior Vice President of Personal Insurance Business Intelligence and Analytics (BI&A) and will lead a staff of approximately 25 people.

This role will be part of the Personal Insurance BI&A senior team while being accountable for leading, managing, mentoring, and developing the teams responsible for creating an information and business intelligence advantage for the Personal Insurance organization.

This person will develop a strategic plan, including business initiatives, analytic tools and insights as well as technical investments. Working closely with key partners like MI, IT, Product , Claim and Finance, this person will be accountable not only for thought leadership but also for the delivery of information and analytic tools/applications to Personal Insurance`s business customers.

Additional Key Accountabilities to include:
* Develop and maintain a culture by which information is integral to decision making
¬* Establish standards for technology and business processes within the organization
¬* Drive development and maintenance of actuarial best practices
¬* Ensure alignment with enterprise and business insurance information and analytic application strategy efforts
* Serve as the overall liaison with business sponsors and executives
¬* Create and maintain a proactive communications culture
¬* Facilitate the prioritization of projects and requirements among competing business interests
¬* Identify, communicate and mitigate project risks to stakeholders, and ensure teams have appropriate support to meet goals
¬* Secure and maintain funding for key initiatives
¬* Measure return on investment

Experience and Requirements
¬-15+ years of progressively responsible experience in actuarial related functions including but not limited to pricing, reserving, planning, financial reporting, management information, product development, reinsurance and data base management
-10+ years of demonstrated leadership in complex/matrix environments; ability to influence and build relationships across the enterprise
¬-Familiarity with actuarial and other insurance related models (e.g., GLM, CAT, ROE and RBC models); experience with predictive modeling initiatives a plus
-Experience in a mid to large size property casualty company preferred with solid understanding of Personal Insurance products
-Experience in managing multiple, complex, corporate wide projects
-Demonstrated strong decision making- strategic and critical thinking ability
-Concise and persuasive oral and written communication skills
-Solid analytical, problem solving, and strategic thinking skills to understand and anticipate the impact and opportunities across multiple critical projects
-Experience in developing working relationships with and providing advice and counsel to top business and technical executives
¬-Bachelor's degree required and FCAS preferred

Closing Statement
Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-VP-&-Chief-Actuary,-Personal-Insurance-Job-CT-06101/594967/5949675949672009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 790496
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Job Title: Sr. Statistician, Research & Modeling
Job Code: PM0062

SUMMARY:

This position:
- Provides a high level of data mining, research and predictive modeling to achieve company objectives for profitability and growth.
- Apply advanced statistical concepts and data analysis methods in innovative research and modeling.
- Independently works on projects and may direct 1-2 analysts on project work.
- Develops new approaches to business problems using advanced statistical techniques.
- Researches new ways of using statistical methodologies.
- May assist with implementing model results into actuarial decisions and strategies.
- Responsible for projects requiring advanced statistical analyses, innovative research, mathematical calculations and technical skills.
- May direct projects that have significant financial impact and may present to senior level management.
- This position works under limited supervision.

PRIMARY DUTIES:

Conduct research and predictive modeling.
Interpret data and identify correlations using both univariate and multivariate analysis.
Offer recommendations to improve analyses.
Investigate and assist in data analysis.
Assist in summarizing results.
Perform advanced programming in SAS, Excel, Access or company software to perform modeling activities.
Engage in independent research.
Oversee limited projects involving predictive modeling staff.
Bring new ideas on statistical techniques and their application to the business.

WORK EXPERIENCE:

Either 7+ years of research and/or predictive modeling or 4+ years of modeling along with insurance experience.
Demonstrated ability in statistical modeling and data mining techniques (GLM, clustering, decision trees, etc).
Strong understanding of insurance related modeling and data a big plus
Strong project management skills.
Basic understanding of accounting principles and solid understanding of financial reporting.

CERTIFICATES/DEGREES:

Advanced degree in statistics, mathematics, operations research, economics, engineering or professional actuarial designation. PhD is a plus.

COMMUNICATION SKILLS:

Effective communication skills.

COMPUTER SKILLS:

Excellent understanding of computers, programming, SAS, Excel spreadsheets, Word and database software.
Ability to build and develop macros and apply advanced programming techniques.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Sr.-Statistician,-Research-&-Modeling-Job-CT-06101/594864/5948645948642009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 790567
Location: NC-Charlotte

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

National Flood Manager
Job Description

POSITION:
Traveler-s Flood Claims Department manages and monitors vendor relationships to ensure compliance in the resolution of flood claims handled under the National Flood Insurance Program. In managing the vendor relationship from a claims perspective, this position would work closely with our business partners, vendors and/or adjusting firms to ensure compliance on notice of losses, coverage verification, technical performance and adherence to all applicable laws and regulations. This position would also work closely with the business partners and vendor to identify and resolve any customer service issues identified during the claim process. Lastly, this position would be accountable for the vendor-s ability to handle claims within the guidelines outlined in the Travelers Quality Management process while developing a metrics package that would speak specifically to the vendor-s performance as it relates to claim handling.

SCOPE OF THIS POSITION:
This position is directly responsible for the performance of the vendor that manages Travelers flood claims. This position will attend and participate in FEMA, industry and vendor seminars while coaching and mentoring the relationship between Travelers and the vendor from a claims perspective. This position will require close interaction with the business partners to ensure that all claim reporting and customer service inquiries are resolved. This position would work closely with their direct line manager to develop and execute strategies relative to flood claim handling.

PRINCIPAL ACCOUNTABILITIES:
-Developing and Implementing a vendor scorecard
-Assist vendor and adjusting firms in the professional development of
claim personnel
-Ensure vendors adherence to all laws and regulations
-Research and respond to complex inquiries/complaints from customers
-Research and support litigation management

QUALIFICATIONS:
-Expert knowledge of NFIP rules and regulations
-Current NFIP Adjuster Certification a plus
-Excellent communication skills, both oral and written
-Excellent customer service skills
-Ability to prioritize work
-Skilled at measuring and reporting performance data
-Ability to travel up to 25%

SUMMARY:
This position is responsible for:
Supporting the strategy and operations of a line of business product, program or function.
Developing and designing programs and helping to lead initiatives for improving countrywide results.
Evaluating operating environment, vendors, workflow processes, and support services for assigned line of business or product. Documenting multiple solutions to recommend and assisting with implementation of changes for improvement.
Working within broad limits and authority on complex assignments requiring specialized knowledge in breadth and/or depth in area of expertise.
May serve as Team Lead.

PRIMARY DUTIES:
Claim Strategy:
Develop and implement strategies to address and improve claim results.
Collaborate with claim management, claim Legal and other claim product areas to develop new resources to increase sales and productivity reduce expenses and improve claim results and customer service through workflow and process efficiencies.
Assist with the identification and escalation of improvement opportunities and understand and assess barriers identified areas in need of improvement.
Assist with vendor management in support of workflow and process improvement initiatives.

Claim Practices & Field Support:
Consult with and advise business management on new business process changes. Direct initiatives in support of these changes.
Proactively stay abreast of industry, developments, changing trends and jurisdictional issues. Assists in industry analysis and benchmarking studies. Attend various seminars and conference as appropriate.
Partner with Claim University on the development and design of technical claim/
leadership training strategies, programs and curriculum.
Partner with field management, Claim Finance and Claim MI to assist in developing and executing a financial management and control strategy to limit financial risk associated with claim costs.
Serve as a contact and technical resource to field and business partners on claim policy interpretation, coverage issues, settlement authority, extra contractual litigation, compliance and regulatory issues, program and/or procedural issues.
Provide field claim management guidance on legislative, regulatory, and market conduct issues.
Share accountability with business partners to achieve and sustain quality results.

Business Process, Workflow and Technology:
Create, implement, and maintain claim handling guidelines, policies, procedures and processes. Assists in the development and implementation of claim policy language endorsement
Investigate new technology and the application for improving business process and increasing productivity.
Conduct competitive analyses and benchmarking studies.
Provide technical knowledge and project coordination on large-scale claim workflow and systems projects.
Develop training materials and instruct users on strategies, processes and/or procedures.

Business Partner Support:
Build and maintain strong partnerships with Underwriting, Product Management, Marketing, and Actuarial to drive business results.

Leadership:
Assist in developing team goals and drive strategies to meet business objectives.
May serve as Team Lead.

EDUCATION/COURSE OF STUDY:
College degree and 4+ years claim related experience.

WORK EXPERIENCE:
Technical Requirements:
Strong financial management and analysis skills.
Advanced knowledge of claim business, processes and systems.
Advanced knowledge of project management skills and protocols.
Expert at modeling and analyzing business strategy alternatives

OTHER:
Competencies, as demonstrated by ability to:

Lead the Business:
Translate vision into realistic business strategies
Assist in leading change
Promote enterprise culture; understand and work with other functions

Lead Self:
Exhibit courage, credibility and conviction
Communicate effectively
Influence others by appealing to reason and the interests of involved parties
Apply critical thinking and judgment skills

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Claim-Product-Manager-National-Flood-Insurance-Program-Job-CT-06101/594893/5948935948932009-12-07Travelersfull-timeUSDstarting0BSCharlotte, NC, US Job ID: 790576
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Reports to Senior Project Director. Manage and direct high profile business process management projects to influence aspects of the business that relate to operational efficiency and effectiveness. Direct the day-to-day activities of assigned process engineering projects, focusing on identifying opportunities to improve productivity, decrease costs, increase available capacity, improve accuracy and timeliness, change behaviors, redesign roles and functions, and improve operational controls. Provide business process consulting, generate new ideas, convince senior management of their value, and assist in their implementation to achieve recommended benefits. Consult with senior management on division wide issues.
The job description is intended to describe the top level of this career path as performed at the highest level of independence.

At this senior level, an incumbent will assist or lead project teams addressing complex issues which can have long term, broad impact.

PRIMARY DUTIES:
Provide process engineering services for Claim Services in order to improve overall business performance by identifying impediments to effective and efficient operation performance and by introducing changes in business operational processes and organizational behaviors that have a positive impact on bottom line results. Traveler's Claim Services Department supports commercial and personal property and casualty insurance products.

Consult with senior management regarding implementation of study recommendations and the approaches to be taken in executing change to the business operation. Create and submit periodic status updates of current projects to process engineering Director and clients. Provide input on strategic organizational initiatives and impact on organizational effectiveness.

Provide direction and consultation to process engineers for assigned projects.

EDUCATION/COURSE OF STUDY:
Four year college degree in a business oriented discipline.

WORK EXPERIENCE:
Knowledge of business process management /improvement methods and technologies
Project management skills
Thorough knowledge of Commercial and Personal Lines products and services
Solid management and organization skills
Proven analytic skills
Mathematics / Statistics skills
Proficient at using Microsoft desktop tools

COMMUNICATION SKILLS:
Carefully listens to customer needs to identify issues and develop appropriate solutions
Makes effective and persuasive oral and written presentations
Interacts effectively with all levels of management and non-management staff
Facilitates large groups of people to develop / introduce new ideas
Strong sales and negotiation skills

COMPUTER SKILLS:
Proficient at using Microsoft desktop tools.

OTHER:
Leadership
Consistently sets clear direction by defining goals and priorities
Strong strategic / creative thinker and decision-maker
Motivates/energizes others to achieve the highest standards

Project Management
Manages highly complex projects having an impact on the bottom line
Manages own work and directs the work of others
Demonstrates initiatives and innovation in achieving results
Effectively coaches and develops staff through mentoring, meetings, personal example and delegation of responsibility

Decision Making/Problem Solving
Develops new methods or approaches to getting the job done
Thoroughly analyzes information and makes timely, practical and appropriate recommendations for action

Business Knowledge
Thorough understanding of property casualty business, including competitive market, company services, and operational priorities and strategies
Expert level of process management knowledge, methodologies and tools

Customer Focus
Identifies customers' needs and takes appropriate actions to meet those needs
Demonstrates a high commitment to providing superior services and adding significant value to Commercial and Personal Lines.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Process-Engineer-Consultant-Job-CT-06101/594899/5948995948992009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 790511
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

The Quality Assurance Consultant will lead the Quality Assurance effort for one or more Bond & FP IT applications. The Quality Assurance Consultant must have the following:
-Experience performing Quality Assurance testing tasks throughout the entire software development life cycle. This includes test planning, test data and environments management, test execution, and test execution results reporting.
-Experience working with industry standard Quality Assurance methodologies and processes including quality gates, translating business requirements into test requirements, different types of testing phases, and defect management.
-Experience working with industry standard Quality Assurance artifacts including test work break down structures, test plans, test scenarios, test cases, test execution reporting, and test closures.
-Experience working with industry standard Quality Assurance tools including Quality Center, Quick Test Pro, and WinnRunner.
-Experience estimating Quality Assurance testing efforts.
-Experience supervising and mentoring Quality Assurance testing resources including onshore and offshore contract resources.
-Understanding of the entire software development life cycle and the ability to audit adherence to the life cycle.
-Experience synchronizing Quality Assurance testing activities with project schedules.
-Experience ensuring project stakeholders are informed of the tasks, benefits, and risks associated with Quality Assurance activities.
-Experience ensuring the right level of Quality Assurance testing is performed that provides adequate coverage of business requirements.
-Experience managing test results including collecting, analyzing, and reporting Quality Assurance metrics, status, and risks to project stakeholders.
-Demonstrated leadership capability and initiative.
-Excellent verbal and written communication skills.
-Demonstrated relationship management and partnering skills.
-Strong collaboration and teaming skills.
-Demonstrated commitment and executes with little guidance.
-Self starter who fills project gaps and takes ownership.
-Solutions oriented sense and finds the most efficient path to solve a task balancing the appropriate solution with a sense of urgency.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Quality-Assurance-Consultant-Job-CT-06101/594869/5948695948692009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 790512
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Develops detailed business requirements and carries out the project tasks required for the development, design, testing, implementation, and continuing operation of automated departmental systems. May assist less experienced analysts in completing tasks.

PRIMARY DUTIES:
Plan/Organize/Facilitate requirements gathering sessions and use variety of elicitation techniques (interview, surveys, etc.) as appropriate to elicit customer requirements
Understand the customer's objectives and business needs and translate into functional requirements and system specifications.
Identify alternative solutions to a business problem or opportunity, and then recommend a solution, to allow the business customer to select the best option.
Review vendor software to determine its fit for use within the system; when applicable to the deliverable/project.
Lead and manage requirements and user acceptance phases of medium to large projects
Guide and mentor less experienced team members
Under minimal supervision, coordinates information systems changes and implementation processes
Analyzes requirements and specifications
Produces project documentation including formal proposals and schedules, systems requirement manuals and testing plans
Translates end user computer requirements for use by the department
Prioritizes assigned request enhancements and directs staff activities accordingly
Coordinates changes in project priority level, reworking schedules as necessary
Communicates system changes and processes to end users, documenting processes
Trouble-shoots system failures and effectively resolves discrepancies
Participates in identification, evaluation, and implementation of system recovery solutions
Provides off-shift support as necessary
Communicates testing discrepancies to impacted areas and monitors resolution

EDUCATION/EXPERIENCE:
College degree or equivalent work experience. Minimum of 5 years business systems analysis experience.
Knowledge of P&C products
Experience in the following areas is a plus: Agile and/or Iterative development, use cases, process modeling
Excellent analytical abilities
Strong communication and documentation skills
Thorough knowledge of Microsoft Office applications (Word, Excel, PowerPoint)
Knowledge of Project Management methodologies and the SDLC

OTHER:
Technical Knowledge
Demonstrates advanced knowledge of application systems analysis and of the systems area supporting the business functions. Has an advanced knowledge of the systems interfaces with the business operations work-flow, and a solid understanding of the business. Proficient in the use of work station, LAN, and mainframe computer applications. Where appropriate, maintains a thorough knowledge of business trends.

Business Knowledge & Partnership
Effectively contributes to, and communicates with the immediate team, systems staff, other business units, service offices, agents, and customers, through a collaborative style. Demonstrates ability to adjust priorities based on changing situations. Able to handle several priority projects at once

Problem Solving & Decision Making
Recognizes and analyzes problems of average complexity. Independently considers a variety of alternatives to arrive at a timely, practical solution

Team Orientation
Builds relationships with peers to achieve objectives. Working to build relationships with other departments to work as one team. Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interest

Leadership
Designs and tests systems, and/or system changes to insure system efficiency, integrity, productivity, and maintainability. Communicates with business units when appropriate, utilizing advanced written or oral skills in order to maintain system and/or product credibility

Planning and Project Management
Significant planning is typically required to coordinate with other organizational units and resources. Has latitude for setting priorities and making decisions by using the general guidelines established by management. Completes multiple tasks in the time allocated to accomplish results

Financial Awareness
Designs and tests systems and/or system changes accurately to maintain and/or reduce operating costs for the company. Analyzes business trends, when appropriate, to enable the company to operate in a cost effective manner

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Senior-Business-Systems-Analyst-Job-CT-06101/594870/5948705948702009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 790521
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:

The Enterprise Underwriting team develops and communicates underwriting strategies and guidelines, establishes corporate underwriting appetite with all business units, chief underwriting officers, underwriting officer teams and legal, providing expertise to ensure consistency across the Company as appropriate while supporting the results for each business unit-s overall profitability, growth and retention of Business Insurance.

Business partners include Business Heads, Chief Underwriting Officers, Product Leads, Actuaries, Operation Leads, Legal, Risk Control, Claim, Government Relations, Regulatory/Compliance and external industry partners.

The role of Enterprise Underwriting is to ensure underwriting quality and consistency and to leverage appropriate resources to support business unit profitability, growth and retention.

Position reports to Enterprise Underwriting Officer.

Salary and job grade may vary depending on experience.

ENTERPRISE UW DIRECTOR PRIMARY DUTIES/RESPONSIBILITIES:

Underwriting Positions and Guidelines

Working with business partners, will develop and author Underwriting Positions and Guidelines. Will serve as a resource and (subject matter expert) for business units on authored guidelines. Will monitor trends and update authored Underwriting Guidelines as needed.

Underwriting Appetite & Authority
Support work related to defining enterprise underwriting appetite
Underwriting Audits & Procedures
Participate in Business Unit, Reinsurance and International audits
CURES
Represent Enterprise Underwriting at specified CUREs (collaborative underwriting reviews), identify and follow-up on action items and complete CURE summary reports.
Emerging Issues
Perform research and develop strategies
Prepare information to educate and direct CUOs and business units

Climate, Energy & the Environment

Lead or assist with the coordination and execution of initiatives related to climate, energy and the environment such as: Risk Identification/Management; Product/Market & Services development; and Public Policy and Industry Leadership. Chair sub-committee of the Enterprise committee on Climate, Energy and the Environment.

Enterprise Risk Management (ERM)
Underwriting Best Practices & Monitoring
Serve as a designated EU liaison with specific Business Units and Corporate Groups
Support the work related to Federal/State Legislation, Business Risk Committee and Industry Organizations
Direct and support enterprise response to Regulatory directives and Compliance initiatives
Create and execute monitoring reports

Manage and Share Underwriting Knowledge & Information
Participate in or lead the development of BU underwriting communications
Support Enterprise-Wide information repositories

Education & Training
Support and deliver underwriting and technical training to Business Units and agency producers
Product Initiatives
Participate in product initiatives that present enterprise-wide opportunities with support areas and business units
Provide expertise, guidance, feedback, resources (if necessary) and training at prescribed touch points for existing products and in connection with the product development process

Collaborate with various partners to ensure implementation of underwriting strategies and product Initiatives

WORK EXPERIENCE/KNOWLEDGE:

Experience Minimum of five years underwriting experience

OTHER COMPETENCIES/SKILLS:

Leadership - Strong strategic thinker and decision-maker. Consistently sets clear direction by defining goals and priorities. Develops trust through demonstrated personal integrity. Establishes and maintains an environment that promotes teamwork and encourages everyone to act in the best interest of the Company. Demonstrates the ability to appropriately influence behaviors. Energizes others to achieve the highest standards.
Business Knowledge - Strong underwriting skills. Strong understanding of products, financials, and service requirements. Takes intelligent risks.
Communication Skills - Strong oral and written communication skills. Clearly articulates ideas in a concise manner. Listens to and understands what others are saying. Knows how to express ideas within a marketing environment. Strong written and oral communication skills.
Customer Focus - Identifies customer needs and takes appropriate action to meet those needs. Acts with a sense of urgency.
Teamwork - Establishes strong coalitions and networks both within and outside of the organization and company. Works with all levels and can easily build new relationships.
Self Management - Takes responsibility for decisions and actions. Manages own work, performance and development. Understands the business and responds to all related issues, concerns and problems. Knows how to get things done.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Enterprise-Underwriting-Director-Job-CT-06101/594873/5948735948732009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 790543
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

JOB SUMMARY: 2nd VP, Portfolio Management

Plans at a strategic level and oversees the effective use of resources and directs assigned staff to design, develop, maintain, and implement major, highly complex programs/projects supporting our Personal Insurance Direct portfolio.

Leads or has a significant role in the creation of strategic technology/business plans
- Oversees development/implementation of strategic business/systems programs
- Manages multiple information systems and/or projects of major business unit significance
- A technology leader in the effort to utilize technology to develop and/or redesign the organizations processes
- Accountable for directing staff in order to achieve deliverables
- Responsible for all aspects of the human resource management of staff

Technical Knowledge
Has a broad conceptual understanding of capabilities and direction of technology, coupled with an in-depth knowledge of the technology required and the needs of business environment necessary to support assigned systems and/or projects. Has a thorough understanding of staff responsibilities, abilities and development needs

Business Knowledge & Partnership
Provides direction and effectively leads by example to ensure that all services are meeting the stated business objectives on a timely basis with excellent quality, at a reasonable cost. Keeps all areas informed of developments affecting their function. Demonstrates flexibility, anticipates customer needs, and effectively communicates in a manner consistent with the audience. Educates and influences customers on the most effective use of technology, from both a short-term and long-term perspective

- Problem Solving & Decision Making
Demonstrates advanced analytical and diagnostic skills dealing with issues that are often novel and not readily defined, lack known precedent or appear contradictory. Able to develop solutions by applying accepted processes or is able to create new approaches to leverage technology from abstract information. Sees the big picture, and is fully aware of technology and business directions. Has department, corporate and group objectives in focus while identifying and removing barriers. Optimizes the use of all available resources

- Team Orientation
Maintains effective partnerships across the organization and is able to influence senior management, peers and subordinates through an inclusive style and recognition of their abilities and knowledge. Balances team and individual responsibilities. Exhibits objectivity and openness to others views. Gives and welcomes feedback. Puts success of team above own interest

- Leadership
Manages cross-functional objectives and/or priorities supporting an assigned business area(s). Responsibilities are assigned with considerable latitude for decision making. Results reviewed periodically according to predefined objectives. Sets level of risk taking, and gathers/synthesizes information to all appropriate levels of the organization

Planning and Project Management
Insures all planning done on the area level is supportive of the business strategic plans. Appropriately delegates while maintaining accountability; sees that projects are assigned by workload and capabilities. Completes projects accurately and on time. Critical planning is required as modifications are difficult and costly and may impair achieving of departmental and corporate objectives. Change requires reassessing and adjusting tactical and/or operational direction

- Financial Awareness
Has budget responsibility for an organizational unit of 10 to 50 employees and/or a budget of between $2M and $15M. Accounts for all fiscal budgeting and expense control for area of responsibility. Demonstrates sound cost-effectiveness. Failure to achieve objectives will have a have a negative impact on the department and business area. Responsible for information of importance and whose disclosure could harm the overall financial position of the company

- Human Resource Management
Maintains a work environment that stimulates the professional growth of all direct/indirect reports. Provides leadership by setting example for subordinates to follow. Effectively motivates subordinates to exert the effort necessary to attain organizational goals. Regularly assesses the effective use of staff. Responsible for the accurate and timely completion of all staff performance evaluations and development planning. Recruits and maintains effective staff members. Demonstrates a capacity to recognize, value and respect differences across a diverse work force

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-2nd-VP,-Portfolio-Management-Job-CT-06101/594882/5948825948822009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Summary:
This position assists in providing leadership and company-wide direction on policies, programs and initiatives in support of business objectives and mitigation of company exposure. Working in partnership with the Human Resources management community and in collaboration with allied functional areas, implements solutions on critical Employee Relations issues.

Job Components (may include but are not limited to):
-Assists in coordinating support of customer base through effective management of Employee Relations resources in the delivery of services.
-In partnership with legal, pro-actively assists in developing Employment Relations policies for the enterprise and appropriately trains and communicates policies to HR and managers as appropriate.
-Provides consultation on relevant state and federal employment legislation, complex employee relations issues, performance management, workplace investigations and critical incident management.
-Acts as an integral liaison between the legal area and the HR generalist community on employment relations matters.
-Provides consultation on and responds to employee complaints through the Internal Dispute Resolution process.
-Manages workforce reductions through the Staff Adjustment process.
-Identifies employment law and workplace trends (internally and externally), and designs training programs on relevant topics.
-Interprets and complys with federal reporting requirements including Affirmative Action Plans, EEO-1 and Vets-100 reports and manages company response to OFCCP audits.
-Collaborates with business partners across functional areas in support of interdepartmental initiatives and issues of company concern.

Qualifications:
College Degree in related course of study. Law degree helpful.
Seasoned employee relations professional with eight or more years of experience with a heavy emphasis on delivery of employee relations support. Solid experience in investigating employee disputes, grievances, charges, etc. with specialized knowledge of employee relations field.
Demonstrated, collaborative work style, strong analytical and communication skills.
Knowledge of, or experience in HR generalist role helpful.
Knowledge of financial services industry helpful.
Some travel (approximately 10%) required.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Return to Previous Page]]>http://travelers.jobs2web.com/job/HARTFORD-Director,-Employee-Relations-St.-Paul-(preferred)-or-Hartford-Job-CT-06101/594804/5948045948042009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 790454
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
The successful candidate for this position will have the opportunity to develop a growing and profitable marketing territory. Achieving success will include: optimizing the growth potential of a core group of Travelers independent agents while prospecting and appointing new agencies; exceeding or meeting year over year growth and profit objectives; utilizing Travelers sales tools within a consultative sales framework; developing competitor intelligence; and collaborating with team members in the region, home office, and business center on product, pricing, and agency management decisions. This position is for the Connecticut territory. The successful candidate will reside within close proximity of the territory.

PRIMARY DUTIES/RESPONSIBILITIES:
- Responsible for profitable development of all agencies within assigned territory or agency assignment.
- Completes strategic marketing plans for territory to identify opportunities and potential challenges from which strategies and tactics are developed.
- Executes the sales strategy of growing Travelers market share in the territory by appointing and coaching new agents.
- Builds and uses best practices regarding Agency Operations, works consultatively to follow up with plans, holding process owners accountable for agreed upon actions.
- Effectively understands and considers operational differences between small and large agencies.
- Diagnoses agencies- interests and ability to grow and motivates agents to succeed.
- Initiates systematic marketing processes within each agency to attract and retain new business.
- Influences agents to quote and sell Travelers to customers.
- Articulates a sales process that matches Travelers features, benefits, and solutions to agency needs.
- Consistent follow up and follow through with agents and team members.
- Recommends business solutions (3 Rs) and programs to meet objectives.
- Maintains flexibility in working with all social styles.
- Develops bottom-up Strategic Agency Management (SAM) Plans to meet business objectives.
- Directs customer service issues to appropriate resources, elevates unresolved matters to ensure resolution
- Understands Travelers Enterprise focus and appetites and seizes opportunities to cross sell Travelers products by initiating cross-functional meetings.
- Stays current on product and pricing changes. Articulates company position and seeks out business with appropriate agencies to meet Company objectives. Validates data used to make strategic market changes
- Knows Travelers computer systems and involves appropriate trainer as appropriate. May recommend process changes.
- Identifies book transfer opportunities, negotiates transfer commitment, ensures successful outcome.

EDUCATION/COURSE OF STUDY:
Bachelor-s degree or equivalent work experience
WORK EXPERIENCE/KNOWLEDGE:
3-5 years of Sales or Personal Lines experience
COMMUNICATION SKILLS:
Strong verbal and written communication skills
Adept interpersonal skills to work effectively with internal and external customers
Interest and ability to deliver professional presentations

COMPUTER SKILLS:
Strong knowledge of Microsoft office products with ability to manipulate data in Excel, Word, and PowerPoint quickly and accurately
Knowledge and or ability to learn new programs quickly
Ability to explain to others how to use a variety of computer programs

OTHER COMPETENCIES/SKILLS:
- Strong ability to convince prospective agents to represent and promote Travelers products and services.
- Demonstrates a working knowledge of agency operations. Understands the difference between agencies and modifies method of persuasion accordingly. Self-assured, responds confidently to objections, and does not give up easily. (INFLUENCING THE SALE)
- Continually uses Travelers tools to diagnose agencies- interest and ability to grow and plans his/her sales strategy accordingly. Systematically evaluates Agency assignment for growth potential. Works with agents to validate growth assessments and plans sales strategy accordingly. (AGENCY DIAGNOSTICS)
- Advises, assists, mentors and provides feedback to agency employees to encourage and inspire the development of mutually beneficial business outcomes. Sincerely interested in the development and success of client agencies. Provides honest feedback and guidance in a supportive manner and assists agents in meeting individual goals and challenges as they relate to Travelers products. (ADVISES AGENTS)
- Maintains a high level of commitment to personally getting things done, assuming personal responsibility for achieving outcomes and works effectively with little direction. Dependable and responsible. (DELIVERING RESULTS)
- Develops and maintains positive relationships with individuals outside own work group. Actively seeks opportunities to build relationships important to the business. Stays in frequent contact with internal or external customers to assure satisfaction. Considers how own actions or decisions may impact other groups or departments and works collaboratively to accomplish work goals. (RELATIONSHIP MANAGEMENT)
- Communicates clearly and effectively with people. Listens effectively and develops rapport with others. Ability to articulate thoughts and ideas clearly, present information in a straightforward and logical way, and ensures understanding. Shares information with others that will improve overall work progress. (COMMUNICATION)
- Adapts to changing situations and restructures tasks and priorities as changes occur within the business and organization. Flexible in changing circumstances. Open to change and different ways of doing things, and does not over rely on old methods and processes. (ADAPTING TO CHANGE)
- Effectively deals with work related problems, pressure, and stress in a professional and positive manner. Maintains a positive attitude even when faced with frustration, pressure or change. Recovers quickly when faced with obstacles or setbacks. (RESILIENCE)
- Makes good decisions in a timely and confident manner after considering alternatives and possible consequences, and assumes responsibility for decisions. (DECISIVE JUDGMENT)
- Upholds a high standard of fairness and ethics in everyday words and actions. Behaves conscientiously and reliably in an ethical and honest manner in dealings with management, peers, direct reports and agents. Fair in expectations of others and behave toward others with equal fairness. (INTEGRITY)

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-PI-Sales-Executive-Job-CT-06101/594845/5948455948452009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
The Regional Sales Director (RSD) assists Regional Vice President in strategic management of the agency plant and has primary responsibility for marketing strategy and business development driving profitable growth for the assigned territory. Responsible for hiring, coaching and mentoring Sales Executives to achieve Regional goals.

PRIMARY DUTIES/RESPONSIBILITIES:
(50%) Sales Leadership
- In partnership with Regional Vice President, identifies potential candidates for employment, interviews, and selects top talent for organization, focusing on building enterprise-wide bench strength.
- Facilitates new hire training by ensuring employees know about and are enrolled in all applicable instruction to position them for success in the job.
- Regularly reviews Sales Executive call reports, BAMM, and Agent follow-up activity and communicates feedback on a timely basis to employees on strengths and opportunities.
- Enforces the ethical and legal standards of The Travelers with agents and employees.
- Holds regular business meetings with staff to communicate information and solicit input. Offers employees opportunities to develop leadership and presentation skills by encouraging them to take active role in content and delivery.
- Travels with Sales Executives to observe performance behavior, model appropriate approach and sales skills, communicate feedback and listen/respond to employee questions and concerns.
- Coordinates sales planning and quarterly performance reviews with Sales Executives, identifying gaps and devising action plans with Sales Executives to drive goal achievement.
- Holds employees accountable for behavior and performance.
- Generally manages up to 10 dedicated Sales Executives
(20%) Marketing Strategy
- Analyzes regional market, distribution channel and product offerings, identifies gaps and strategic opportunities, and works with business partners (Product Management, Finance, Business Center, Agency Automation) on plan to increase market share and drive profitable growth for Personal Lines.
- Manages distribution channel by creating and monitoring agency plans and results.
- Represents region on national strategies such as regional meetings, product fairs and regional agency council meetings.
- Coordinates communication to agents and brokers to provide consistent and timely information, as well as to Regional Vice President, Regional Finance Officer, and Product Management regarding issues and opportunities within the distribution system.
- Acts as prime resource for competitive intelligence and distribution channel information for the region.
(20%) Business Development
- Facilitates identification of prospects, negotiating, appointing and closing of agencies with Sales Executives.
- Identifies business development and cross-selling opportunities involving cross/multiple business units, states, or regions to maximize market penetration.
- Meets with agents to discuss business opportunities with Travelers
(10%) Administration
- Facilitates with Sales Executives changes to agency contracts and coordination of agency profit sharing activities.
- Remains knowledgeable of agency financial stability and facilitates appropriate action to be taken with agencies.
- Serves as liaison on contracts, licensing, agency databases, profit sharing, data reporting, web-site management, and e-commerce strategy by sharing information and guiding people to appropriate resources.
- Participates on Field and Home Office teams, groups, and committees to represent Field Sales and/or RSD perspective.

EDUCATION/COURSE OF STUDY:
Bachelor-s degree or equivalent work experience

WORK EXPERIENCE/KNOWLEDGE:
7-10 years experience in the Property/Casualty insurance industry, including comprehensive knowledge of industry practices, company and agency operations, and insurance distribution channels.
Minimum of 5 years successfully managing a team of sales people.

COMMUNICATION SKILLS:
Effective and adaptable communication skills and style verbal, written, personal presentation, and listening E-knowledge Microsoft & Lotus products and the ability/willingness to learn and use new technology.

COMPUTER SKILLS:
Strong knowledge of Microsoft office products with ability to manipulate data in Excel, Word, and PowerPoint quickly and accurately
Experience in using various automation tools and systems to effectively support distribution system management.
Ability to explain to others how to use a variety of computer programs

OTHER COMPETENCIES/SKILLS:
- Strong ability to convince prospective agents to represent and promote Travelers products and services.
- Demonstrates a working knowledge of agency operations. Understands the difference between agencies and modifies method of persuasion accordingly. Self-assured, responds confidently to objections, and does not give up easily. (INFLUENCING THE SALE)
- Continually uses Travelers tools to diagnose agencies- interest and ability to grow and plans his/her sales strategy accordingly. Systematically evaluates Agency assignment for growth potential. Works with agents to validate growth assessments and plans sales strategy accordingly. (AGENCY DIAGNOSTICS)
- Advises, assists, mentors and provides feedback to agency employees to encourage and inspire the development of mutually beneficial business outcomes. Sincerely interested in the development and success of client agencies. Provides honest feedback and guidance in a supportive manner and assists agents in meeting individual goals and challenges as they relate to Travelers products. (ADVISES AGENTS)
- Maintains a high level of commitment to personally getting things done, assuming personal responsibility for achieving outcomes and works effectively with little direction. Dependable and responsible. (DELIVERING RESULTS)
- Develops and maintains positive relationships with individuals outside own work group. Actively seeks opportunities to build relationships important to the business. Stays in frequent contact with internal or external customers to assure satisfaction. Considers how own actions or decisions may impact other groups or departments and works collaboratively to accomplish work goals. (RELATIONSHIP MANAGEMENT)
- Communicates clearly and effectively with people. Listens effectively and develops rapport with others. Ability to articulate thoughts and ideas clearly, present information in a straightforward and logical way, and ensures understanding. Shares information with others that will improve overall work progress. (COMMUNICATION)
- Adapts to changing situations and restructures tasks and priorities as changes occur within the business and organization. Flexible in changing circumstances. Open to change and different ways of doing things, and does not over rely on old methods and processes. (ADAPTING TO CHANGE)
- Effectively deals with work related problems, pressure, and stress in a professional and positive manner. Maintains a positive attitude even when faced with frustration, pressure or change. Recovers quickly when faced with obstacles or setbacks. (RESILIENCE)
- Makes good decisions in a timely and confident manner after considering alternatives and possible consequences, and assumes responsibility for decisions. (DECISIVE JUDGMENT)
- Upholds a high standard of fairness and ethics in everyday words and actions. Behaves conscientiously and reliably in an ethical and honest manner in dealings with management, peers, direct reports and agents. Fair in expectations of others and behave toward others with equal fairness. (INTEGRITY)

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Return to Previous Page]]>http://travelers.jobs2web.com/job/HARTFORD-Regional-Sales-Director,-New-England-Job-CT-06101/594847/5948475948472009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 790753
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
The role as a Business Intelligence Engineer will be to help us successfully implement and support multiple platforms and products for consumption by our business partners. A key success factor for us in our team members is working together to go above and beyond our client expectations. The candidate will be responsible for the gamut of application management and product support responsibilities in an Enterprise Business Intelligence setup in a large-scale environment. The day to day duties require an understanding of BI Architecture, experience in deploying and supporting Enterprise BI server components and client tools along with a substantial knowledge of multiple OS platforms. Perform full Infrastructure Development Life Cycle (IDLC) responsibilities including: gathering and analyzing requirements, designing and developing infrastructure requirements, preparing installation documentation, provisioning applications and deploying the Infrastructure into production. Diagnose reported application problems and work with operations staff to remediate production problems. Ensure that we adhere to established design and security standards. Work with quality assurance team to ensure applications integrity through development of test suites.
Experience Required:
-5+ years of demonstrated hands-on experience in infrastructure and engineering design, and development and proven technical leadership
- Extensive knowledge and experience in Enterprise Business Intelligence tools with very large transaction databases in the Windows, Linux, Solaris and/or UNIX environment
- Bachelors Degree in engineering or science related field preferred
- .Net and SQL experience preferred
- Experience in Fortune 500 insurance companies preferred
- Prior experience as part of a large team to develop and deliver a large-scale application that utilizes a data warehouse is required
- Ability to work well in both individual and team environments, and have a high level of written and oral communication skills as well as good interpersonal skills and have ability to manage time, difficulty and priorities of multiple tasks effectively
- Teradata experience a plus
- Have a working knowledge of Ab Initio, Datastage, Cognos and SAS is a must
- Have an investigative mind to be able to troubleshoot issues as they arise
- Strong knowledge of the operating system(s) memory management, file system architecture, CPU utilization etc.
- Understand how to apply hot-fixes, patches, service-packs and do version upgrades
- Be patient and customer focused
- Have a working knowledge of relational databases being utilized
- Understand the security models involved in administering and support
- Maximize optimization to improve future upgrades and architecture at the site, e.g., PC only, client server, multi-tier, etc.
- Have a basic understanding and appreciation for project management and delivery driven
- Understand the backup, purge, archive and retention policy of the operating system and data
- Have some experience in developing performance metrics and monitoring a system environment
- Excellent communication both in the written and spoken word
- Knowledge of Change Management procedures and Release Management with ITIL

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Sr.-Technology-Engineer-Job-CT-06101/596352/5963525963522009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 790804
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

This is an opportunity to join an established, growing, financially stable company. In this role, you will work independently and with teams of technical and business professionals on a variety of rewarding assignments. Our progressive setting will enable you to experience the rewards of supporting enterprise impacting initiatives/projects.

SUMMARY:
This position is the primary point of accountability to Business Partners and other parties for the management and implementation of the medium to large size Projects and/or Programs that support achievement of moderate to complex unit or corporate goals.

PRIMARY DUTIES:
- Controls planning and execution of the projects' or program's activities and resources
- Ensure that established cost, time, and quality goals are met
- Works with minimal supervision
- Responsible for applying advanced project management knowledge, skills, tools and techniques to project deliverables, processes, and systems in order to meet or exceed stakeholder needs and expectations
- Operates within defined parameters using a proven project management methodology with flexibility to merge different methodologies in accomplishing collective goals
- Project governance support and reporting

CORE SKILLS:
- Seasoned project management skills and competencies
- Excellent organization
- Detail oriented
- Solid written and verbal communications
- Excellent planning and follow through
- Self management
- Savvy with MS Office
- Experience with HPs PPM a plus
- Experience with Cognos reporting tool a plus

WORK EXPERIENCE:
- Information Technology and Project Management exposure/experience in the total Project life cycle with increasing levels of complexity.
- Typically possesses 10+ years experience with leading projects/programs

OTHER:
Experience in managing project/program teams in a matrixed environment. Active in the mentoring of members of the PM community. Develops and manages against project budget, scope and timeline.

COMPANY OVERVIEW:
We offer a competitive salary and bonus program and a full range of benefits including health, life, disability, dental, vision 401K, pension plan as well as a generous vacation and holiday schedule.

Committed. Competitive. Constructing our Future. That-s Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]>http://travelers.jobs2web.com/job/HARTFORD-Sr-Project-Director-Job-CT-06101/604023/6040236040232009-12-07Travelersfull-timeUSDstarting0BSHartford, CT, US Job ID: 790832
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Plans at an operational level and manages the effective use of resources. Directs assigned business systems test plan(s) and project staff to develop, implement and/or maintain assigned projects.

PRIMARY DUTIES:
Assist management in interviewing
Lead large teams or cross divisional test or specialized efforts
Interact with Sr. Management on test progress
Conduct QA reviews and audits
Identify, collect, analyze and report on software metrics
Lead the work of off-shore consultants

WORK EXPERIENCE:
Typically prefers a minimum of 6 years experience

OTHER:
Tec