http://travelers.jobs2web.com/go/California-Legal-Jobs/13869/ View California Legal Jobs at Travelers en-us http://travelers.jobs2web.com/images/travelers/home_logo.gif http://travelers.jobs2web.com/go/California-Legal-Jobs/13869/ 720 Job ID: 790666
Location: CA-Rancho Cordova

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Location: Rancho Cordova/Sacramento, CA

SUMMARY:
Investigate, evaluate, reserve, negotiate and resolve assigned serious and complex claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, and disposition. Provides consulting and training and serves as an expert technical resource to other claim professionals, business partners, customers, and other stakeholders as appropriate or required.

PRIMARY DUTIES:
Directly handle assigned severe and/or complex claims.
Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
Consult with Manager on use of Claim Coverage Counsel as needed.
Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders, take necessary statements, as strategically appropriate. Complete outside investigation as needed per case specifics.
Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subro, Risk Control, nurse consultants nurse consultants, and fire or fraud investigators, and other experts.
Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
Maintain claim files and document claim file activities in accordance with established procedures Utilize evaluation documentation tools in accordance with department guidelines.
Proactively review CFAs for adherence to quality standards and trend analysis.
Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability & damages exposure.
Establish and maintain proper indemnity & expense reserves.
Provide guidance to underwriting business partners with respect to accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims.
Recommend appropriate cases for discussion at roundtable.
Attend and or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
Actively and enthusiastically share experience and deep knowledge of creative resolution techniques to improve the claim results of others.
Apply the Company-s claim quality management protocols, Best Practices and metrics to all claims; document the rationale for any departure from applicable protocols and metrics.
Develop and employ creative resolution strategies.
Responsible for prompt and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution.
Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy our customers.
Apply expert litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.
Track and control legal expenses to assure cost-effective resolution.
Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.
Develop and employ innovative techniques to manage expense and outcome when independent counsel is engaged.
Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
Recognize cases, based on severity/complexity protocols, that should be transferred to another level of claim professional and refer on a timely basis.
Appropriately deal with information that is considered personal and confidential.
Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.
Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws
Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.
Share accountability with business partners to achieve and sustain quality results.
Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.
May be responsible to research and evaluate current information regarding trends in the law; digest and communicate this information to other Company departments and divisions to assist in underwriting and management decisions.
May assist underwriting business partners in marketing and account-contact efforts.
May participate in periodic file quality reviews.

EDUCATION/COURSE OF STUDY:
College degree or equivalent business experience.

WORK EXPERIENCE:
10+ years claim handling experience with 5 - 7 years experience handling serious injury and complex liability claims preferred.
Extensive working level knowledge and skill in various business line products
Excellent negotiation and customer service skills
Advanced skills in coverage, liability and damages analysis with expert understanding of the litigation process in both state and federal courts, including relevant case and statutory law and procedure; expert litigation management skills.
Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.
Able to make independent decisions on most assigned cases without involvement of supervisor.
Openness to the ideas and expertise of others - actively solicits input and shares ideas.
Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.
Demonstrated strong coaching, influence and persuasion skills.
Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise
Can adapt to and support cultural change
Strong technology aptitude; ability to use business technology tools to effe

CERTIFICATES/DEGREES:
State insurance adjusting license (where applicable) and ongoing satisfaction of any necessary continuing education requirements.

OTHER:
Leading the Business:
Drive Results
Leads Change
Executes Business Strategy

Leading Others:
Attract Top Talent
Maximize Individual Performance
Holds Others Accountable
Aligns Rewards
Creates and Sustains a Dynamic Workplace-promotes Enterprise culture

Leading Self-Emotional Intelligence
Demonstrates Self-Awareness-initiative and accountability
Applies Critical Thinking
Communicates Effectively & Influences Others
Exhibits Courage, Conviction & Credibility

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/RANCHO-CORDOVA-Major-Case-Specialist,-Liability-Job-CA-95670/613735/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/RANCHO-CORDOVA-Major-Case-Specialist,-Liability-Job-CA-95670/613735/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 790991
Location: CA-Walnut Creek

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

** Position is based in Walnut Creek, CA and no relocation or telecommuting options are available for this position **

SUMMARY:
Investigate, evaluate, reserve, negotiate and resolve assigned claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contact, investigation, damages development, evaluation, reserving, litigation management, and disposition. Provides consulting and training resources, and serves as a contact and technical resource to the field and our business partners.

PRIMARY DUTIES:
Directly handle assigned severe claims.
Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
Consult with Manager on use of Claim Coverage Counsel as needed.
Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders, take necessary statements, as strategically appropriate. Complete outside investigation as needed per case specifics.
Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subro, Risk Control, nurse consultants nurse consultants, and fire or fraud investigators, and other experts.
Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
Maintain claim files and document claim file activities in accordance with established procedures Utilize evaluation documentation tools in accordance with department guidelines.
Proactively review CFAs for adherence to quality standards and trend analysis.
Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability & damages exposure.
Establish and maintain proper indemnity & expense reserves.
Recommend appropriate cases for discussion at roundtable.
Attend and/or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense
Actively and enthusiastically share experience and knowledge of creative resolution techniques to improve the claim results of others.
Apply the Companys claim quality management protocols, Best Practices and metrics to all claims; document the rationale for any departure from applicable protocols and metrics with or without assistance.
Develop and employ creative resolution strategies.
Responsible for prompt and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution.
Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers.
Apply litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.
Track and control legal expenses to assure cost-effective resolution.
Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.
Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
Recognize cases, based on severity/complexity protocols, that should be transferred to another level of claim professional and refer on a timely basis.
Appropriately deal with information that is considered personal and confidential.
Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.
Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws
Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.
Share accountability with business partners to achieve and sustain quality results.
Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.

EDUCATION/COURSE OF STUDY:
State insurance adjusting license (where applicable) and ongoing satisfaction of any necessary continuing education requirements.

WORK EXPERIENCE:
Advanced level knowledge and skill in claim and litigation.
Basic working level knowledge and skill in various business line products
Strong negotiation and customer service skills
Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.
Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.
Able to make independent decisions on most assigned cases without involvement of supervisor.
Openness to the ideas and expertise of others actively solicits input and shares ideas.
Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.
Demonstrated coaching, influence and persuasion skills.
Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise.
Can adapt to and support cultural change
Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information.

CERTIFICATES/DEGREES:
College degree or equivalent in business experience preferred

OTHER:
Leading the Business:
Drive Results
Leads Change
Executes Business Strategy

Leading Others:
Attract Top Talent
Maximize Individual Performance
Holds Others Accountable
Aligns Rewards
Creates and Sustains a Dynamic Workplace-promotes Enterprise culture

Leading Self-Emotional Intelligence
Demonstrates Self-Awareness-initiative and accountability
Applies Critical Thinking
Communicates Effectively & Influences Others
Exhibits Courage, Conviction & Credibility

Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position. As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/WALNUT-CREEK-Technical-Spec,-Liability-F-Job-CA-94595/613741/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/WALNUT-CREEK-Technical-Spec,-Liability-F-Job-CA-94595/613741/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 791355
Location: CA-Santa Ana

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
This position is responsible for providing high quality and cost-effective legal representation. Demonstrating superior knowledge and expertise in the litigation process and provides excellent client service as part of a legal team. Responsible for independent, aggressive case handling with a resolution management focus.

PRIMARY DUTIES / RESPONSIBILITES:
- Litigates cases to verdict, demonstrating superior use of trial skills and techniques
- Ability to independently handle a full to moderate caseload with moderate level of severity and complexity from case inception through trial/resolution
- Works under the guidance of Senior Counsel in litigating complex and high exposure files
- Conducts legal research as necessitated and supervises research projects delegated to Associate Counsel and paralegals
- Independently drafts pleadings, motions, briefs, discovery and other file documents
- Attends court events and other appointments independently
- Learns and understands claim customers expectations and key department business goals and assists them in meeting those goals
- Handles and actively seeks opportunities to become involved in special projects and on committees
- Provides recommendations and case analysis to business partners on appropriate file handling strategy
- Integrates legal support staff into case handling process
- Builds and maintains superior internal and external client relationships
- Completes all required administrative tasks including time reporting, closed cases, reports and other materials appropriate to performance of job duties
- Effectively makes use of technology and automation in the practice of law
- Adheres to all standards of excellence in file management
- Travels as required to meet business needs
- Ability to mentor and train less experienced counsel and legal support staff
- Provide advice and training to claim partners and clients

EDUCATION / COURSE OF STUDY:
Graduation from an accredited law school with a strong academic record
Successful completion of the bar and ethics examinations in the state(s) in which representation is required
Active license to practice law

WORK EXPERIENCE:
5+ years or equivalent legal experience in Construction Liability and General Liability Major Case
Insurance litigation work exposure desirable
Demonstrated track record of trial skills and techniques

COMMUNICATION SKILLS:
Articulate presentation skills using technology
Strong and persuasive legal writing skills and oral advocacy skills
Ability to clearly and succinctly articulate position

COMPUTER SKILLS:
Ability to effectively understand and utilize technology and automation resources, including, but not limited to, Microsoft Office Products, Voice Recognition Technology, and other law office management programs.

OTHER COMPETENCIES / SKILLS:
- Independent ability to analyze legal issues with minimal supervision
- Appreciation for and commitment to delivery of high quality legal work
- Works collaboratively with team members and others
- Demonstrates desire to acquire effective trial skills with increased litigation complexity
- Demonstrates superior legal acumen
- Demonstrates personal commitment to professional development
- Continued development of technical skills with a goal of handling the highest complexity/exposure MCU cases
- Personal integrity and adherence to a high degree of professionalism and ethical competency
- Strong research skills
- Strong negotiation skills
- Multi tasking tolerance and success
- Decision making and problem solving abilities
- Sense of urgency/responsiveness

responsiveness

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/SANTA-ANA-Construction-Liability-and-General-Liability-Major-Case-Attorney-(Orange,-California-Job-CA-92701/631924/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/SANTA-ANA-Construction-Liability-and-General-Liability-Major-Case-Attorney-(Orange,-California-Job-CA-92701/631924/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 791683
Location: CA-Rancho Cordova

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers and opportunities for our employees. You will fond Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:

- Drive field offices product strategies with ultimate accountability for results.

- Participate in the development of claim management strategies specific to assigned product area by working with Home Office and Product leadership.

- Responsible for successful execution of those claim management strategies locally and for continually communicating with Home Office and Product leadership to strengthen results.

- Recognized as the local product expert by business partners and is actively engaged with them to ensure claim strategies are understood and an integral component of the business plans/objectives.

- Select, lead, mentor, performance manage and develop staff.

PRIMARY DUTIES:

Attract, Retain and Develop World Class Talent:

- Direct the selection, development, deployment and evaluation of assigned Claim team.

- Identify, develop and retain high potential/high performing employees who have the potential for or are ready to fill critical roles in the organization.

- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.

- Evaluate claim behaviors, and develop and implement strategies and plans to address staff professional development including Associate Manager. Make certain training needs are identified and addressed on an ongoing basis.

- Provide enhanced technical leadership focus to strengthen the product/technical development of the staff.

Provide Compelling Claim Services

- Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.

- Drive local claim strategy/execution through effective communication and endorsing a perpetual improvement mindset.

- Identify business drivers and trends from rigorously analyzing claim data. Work directly with Home Office and Product teams to develop, understand and implement national strategies and provide input on new strategies.

- Provide guidance and direction to Associate Manager, Unit Managers and claim professionals through a continuous process of management involvement and claim file review. Evaluates claim behaviors, taking improvement actions as appropriate.

- Responsible for product quality alignment with Home Office Product strategy. Seeks information on, supports, and communicates Claims philosophies.

- Identify business drivers and trends from rigorously analyzing claim data

- Work with teams to develop, understand and implement strategies and provide input on new strategies.

Drive the Information Advantage

- Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.

Achieve Optimal Solutions

- Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.

- Develop, implement and adjust product line staffing/operating expense budget in support of claim strategies by proactively monitoring notice and volume trends in conjunction with local business market growth projections/plans.

- Serve as a member of the local Executive Management Team providing input, insight, and assistance to other Product Leads ensuring the success of the local office as a whole.

Partner for Mutual Success

- Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.

- Act as Field liaison with claim partners in Staff Counsel, TIS, Risk Control, and Nurse Programs. Serve as superior role model of decision-making skills and professional image by seeking and sharing knowledge from experience, and taking responsible risks to improve individual and team performance

- Maintain productive and useful relationships with customers, business partners and organizational peers based on meaningful and timely exchange of information.

- Coordinate and support marketing by participating in sales and account management process.

- Represent the Company, ensuring strong business relations, issues and complaints resolution, and the acquisition and retention of profitable business.

EDUCATION/COURSE OF STUDY:

- College degree or equivalent work experience

WORK EXPERIENCE:

- Extensive knowledge of line of business

- Extensive Claim management experience; experience managing managers preferred.

CERTIFICATES/DEGREES:

- Insurance license(s) as required by state regulation

OTHER:

- Comprehensive knowledge and understanding of marketing, underwriting and account management processes

- Current on jurisdictional laws and regulations

Property Requirements

- 10 years claim handling experience.

- Skilled in coverage, liability and damages analysis and has thorough understanding of estimatics.

Span of control may vary based on:

- complexity

- experience of staff

- team composition

- market mix

Leading the Business:

- Drive Results

- Leads Change

- Executes Business Strategy

Leading Others:

- Attract Top Talent

- Maximize Individual Performance

- Holds Others Accountable

- Aligns Rewards

- Creates and Sustains a Dynamic Workplace

Leading Self:

- Demonstrates Self-Awareness

- Applies Critical Thinking

- Communicates Effectively & Influences Others

- Exhibits Courage, Conviction & Credibility

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/RANCHO-CORDOVA-Field-Product-Line-Manager-Property-Job-CA-95670/656494/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/RANCHO-CORDOVA-Field-Product-Line-Manager-Property-Job-CA-95670/656494/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 791655
Location: CA-Diamond Bar

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Location: Los Angeles, CA
This is a home based position

SUMMARY:
Timely, quality inspection and evaluation of damaged vehicles to determine loss value.

Key duties include vehicle damage assessment, total loss determination, claim valuation and ACV negotiation.

Provide a high level of customer service throughout the claim process

Contact and establish rapport with all appropriate parties to obtain relevant information necessary to provide a high quality appraisal

Maintain productivity by handling a workload consistent with current workload standards and assisting in other areas as needed

Comply with established time frame standards

Recognize subrogation and salvage opportunities as well as potential fraud issues and refer to the appropriate level.

Promptly inspect vehicles to determine the nature and extent of damages. Prepare damage estimates using company provided automated estimating systems. Evaluate damages through proper use of cost-containment tools. Recognize subrogation and salvage opportunities, as well as potential fraud and refer to the appropriate level.

- Provide effective communication and customer service to all external and internal customers.
- Demonstrate proficiency in estimating, investigation, evaluation and negotiation of 1st and 3rd party Auto claims.
- Provide all lines of business and departments, i.e., Property, Boat and Yacht, Inland Marine, Public Sector, etc., with inspection and investigation assistance as needed, including Catastrophe response.
- Identify and coordinate with appropriate claim resources on coverage issues, subrogation, salvage, and potential fraud opportunities to achieve optimum final claim resolution.
- Assist management by participating in the development of new and inexperienced field Auto claim staff.

PRIMARY DUTIES:
Handle auto physical damage claims on first party, and third party claims involving clear liability, with authority generally up to $25,000.
Assist and monitor DRP program within assigned territory. Comply with all insurance department regulations and applicable laws within assigned jurisdiction.
Evaluate and determine ACVs on all TTL loss vehicles. Contact first party vehicle owners in 24 hours to negotiate, settle and move TTL loss vehicles to predetermined storage free areas.
Where liability has been predetermined, negotiate and settle property damage claims to eliminate storage fees. Assist in special projects.
Complete auto appraisals and auto reinspections to assure accurate payments are made to customers and claimants.
Assist in identifying quality repair shops for the DRP program.
Comply with guidelines established by claim department for cost containment including use of LKQ parts, certified aftermarket parts and cash allowances for minor damages.
Customer service contact in order to give, receive or exchange information:
Daily: Insured (Policyholders), Claimants and Potential Customers
Monthly: Agents/Brokers/Insurance Consultants and Counterparts in other firms
Quarterly: Personnel Outside Work Unit
Yearly: External Legal Professionals and Professional Associations
Some travel may be required to assist with catastrophe losses or other situations as determined by the company.
Attend training classes as required to maintain technical expertise

Provide interpersonal, verbal and written communications that promote providing a secure, respected and cared for experience for our customers.

Ensure optimum file outcome on assigned claims.
- Effectively manage work assignments and promptly travel to location of vehicle/equipment.
- Execute prompt and immediate contact with vehicle/equipment owners to inspect loss, provide claim direction, exchange information, negotiate, settle and move vehicles/equipment as appropriate.
- Actively support Auto Business Plans such as Concierge, Direct Repair and GO programs.
- Achieve and maintain appropriate technical expertise, certifications and regulatory required licenses through successful completion of company and industry classes and training.

Establish the physical damage claim value of assigned losses.
- Prepare and document accurate vehicle/equipment damage appraisals, Actual Cash and Replacement values according to insurance department regulations, Auto Best Practices and Appraisal Technical Resource Guide.
- Utilize technical expertise and information gathering to accurately determine physical claim value of claims using company recognized resources, estimating and evaluation software.
- Achieve authorization to initiate payment to the customer or provide settlement amount to the assigned Claim Representative for payment. This may include presentation of facts gathered to appropriate leadership, depending on settlement amount and authority level.

Partner with internal resources throughout the life of the claim. Resources could include Property, Auto, Auto Liability, Subrogation, SIU and other internal resources appropriate to the specific claim type. Partnership from initial investigation through final recovery to ensure appropriate claim resolution and pursuit of alternative recovery sources.

In collaboration with Claim management provide on the job training and assist in the development of new and inexperienced field Auto claim staff (inside and outside).

Comply with all insurance department regulations and applicable laws.

The following duties are concurrent with those listed above:
- Appropriately control claim values, including loss of use and rental reimbursement, through use of cost containment tools.
- Provide operational intelligence to Travelers business partners through accurate data reporting.
- Maintain continuous and effective communication with customers, Agents, Claim Staff and related business partners on assigned claims.
- Occasional overnight travel for training and inspections on first and third party claims as assigned.
- Occasional Catastrophe Duty, including other offices and states may be required.
- Accurate and timely reporting of overtime, travel expenses, time off, special project, etc. as required.

EDUCATION/COURSE OF STUDY:
College or Technical School Degree strongly preferred

WORK EXPERIENCE:
- 2 - 5 years related appraisal experience, preferably with an insurance company.

- Strong technical background including extensive knowledge of auto repair and repair techniques, including thorough understanding of auto terminology and construction, knowledge of claims appraisal systems and overall claim operations, Windows proficiency, including Excel and Word.

OTHER:
Solid communication skills are required to interact competently with internal and external customers.
Computer skills
Excellent communication, organizational and customer service skills
Be able to work with a diverse customer base
Handle various tasks simultaneously
Valid Driver's License and good driving record
Basic computer proficiency
Technical background in automobile repair and/or appraisal preferred
Bilingual candidates in Spanish and English a plus.

- Ability to provide on the job training and development of Auto claim staff.

- Advanced mathematical and computer proficiency skills.

- Ability to promptly travel, with little or no advance notice, demonstrating effective planning, expense and cost control skills.

- Understanding of Privacy Act when dealing with personal and confidential information.

- Ability to remain current on jurisdictional laws and regulations, and communicating compliance requirements to other claim staff as appropriate.
- Commitment to continuous education.
- Demonstrated ownership attitude and customer centric response to all assigned tasks.
- Professional License, Registration, or Certificate is required to hold this position depending upon state regulations.
- Valid driver-s license and good driving record.
- I-CAR Gold Class Professional level in Collision Repair preferred.

- Executes Business Strategy at the desk level
- Drives Results
- Maximizes Individual and Organizational Performance
- Communicates Effectively and Influences Others
- Leads Change
- Exhibits Courage, Conviction, and Credibility
- Applies Critical Thinking
- Accountability
- Promotes Enterprise Culture
- Creates and Sustains a Dynamic Workplace
AMERICAN WITH DISABILITIES ACT:
Must be able to stoop, bend, crouch and climb, to ensure full vehicle damage assessment.
Must be able to drive for extended periods of time.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/DIAMOND-BAR-Field-Auto-Damage-Appraiser-Los-Angeles,-CA-Job-CA-91765/653123/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/DIAMOND-BAR-Field-Auto-Damage-Appraiser-Los-Angeles,-CA-Job-CA-91765/653123/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 792007
Location: CA-Glendale

Available Openings: 2

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
This position is responsible for providing high quality and cost-effective Workers' Compensation legal representation. Demonstrating superior knowledge and expertise in the litigation process and provides excellent client service as part of a legal team. Responsible for independent, aggressive case handling with a resolution management focus.

PRIMARY DUTIES / RESPONSIBILITIES:
- Litigates cases to verdict, demonstrating superior use of trial skills and techniques
- Ability to independently handle a full to moderate caseload with moderate level of severity and complexity from case inception through trial/resolution
- Works under the guidance of Senior Counsel in litigating complex and high exposure files
- Conducts legal research as necessitated and supervises research projects delegated to Associate Counsel and paralegals
- Independently drafts pleadings, motions, briefs, discovery and other file documents
- Attends court events and other appointments independently
- Learns and understands claim customers expectations and key department business goals and assists them in meeting those goals
- Handles and actively seeks opportunities to become involved in special projects and on committees
- Provides recommendations and case analysis to business partners on appropriate file handling strategy
- Integrates legal support staff into case handling process
- Builds and maintains superior internal and external client relationships
- Completes all required administrative tasks including time reporting, closed cases, reports and other materials appropriate to performance of job duties
- Effectively makes use of technology and automation in the practice of law
- Adheres to all standards of excellence in file management
- Travels as required to meet business needs
- Ability to mentor and train less experienced counsel and legal support staff
- Provide advice and training to claim partners and clients

EDUCATION / COURSE OF STUDY:
Graduation from an accredited law school with a strong academic record
Successful completion of the bar and ethics examinations in the state(s) in which representation is required
Active license to practice law

WORK EXPERIENCE:
3+ years or equivalent Workers' Compensation legal experience
Insurance litigation work exposure desirable
Demonstrated track record of trial skills and techniques

COMMUNICATION SKILLS:
Articulate presentation skills using technology
Strong and persuasive legal writing skills and oral advocacy skills
Ability to clearly and succinctly articulate position

COMPUTER SKILLS:
Ability to effectively understand and utilize technology and automation resources, including, but not limited to, Microsoft Office Products, Voice Recognition Technology, and other law office management programs.

OTHER COMPETENCIES / SKILLS:
- Independent ability to analyze legal issues with minimal supervision
- Appreciation for and commitment to delivery of high quality legal work
- Works collaboratively with team members and others
- Demonstrates desire to acquire effective trial skills with increased litigation complexity
- Demonstrates superior legal acumen
- Demonstrates personal commitment to professional development
- Continued development of technical skills with a goal of handling the highest complexity/exposure MCU cases
- Personal integrity and adherence to a high degree of professionalism and ethical competency
- Strong research skills
- Strong negotiation skills
- Multi tasking tolerance and success
- Decision making and problem solving abilities
- Sense of urgency/responsiveness

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/GLENDALE-Workers'-Compensation-Attorney-Glendale,-California-Job-CA-91201/682090/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/GLENDALE-Workers'-Compensation-Attorney-Glendale,-California-Job-CA-91201/682090/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 791989
Location: CA-Orange

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Are you looking for an exciting opportunity to apply your analytical and communication skills? The Travelers Business Insurance Underwriting Professional Development Program (UPDP) is a highly structured training program that provides you with the foundation for a strong underwriting future.

Disciplined underwriting is the foundation of our business strategy and one of the keys to our success. Underwriters are the heart of the insurance process, gathering and researching pertinent information and then using their analytical skills to evaluate the acceptability of business and institutional risk. However, underwriters are more than just analysts - they utilize strong interpersonal skills to build solid relationships with our agents and clients. They are responsible for managing a profitable portfolio of business and building strategic partnerships with our agents and brokers. An underwriting career includes a dynamic blend of analytical and selling/marketing skills - it-s challenging, stimulating and a great career choice

Program components:

UPDP participants are hired into a field office and begin the one-year training program. Paired with a coach, who guides them through the comprehensive training, participants will learn and apply technical insurance knowledge in a structured, hands-on environment.

Throughout the program, participants will develop an understanding of Business Insurance-s long- and short-term business strategies designed to achieve growth and profit objectives for their particular business unit. Participants also develop effective relationships with internal sources to ensure the delivery of all related services to customers. UPDP participants will graduate to manage their own underwriting territory and contribute positively to their business unit-s plan and Travelers- overall profitability.

Training and development:

Participants combine comprehensive on-the-job training in their field office with classroom training in Hartford, Conn. and Saint Paul, Minn. After completing this core training rotation they continue working with their assigned coaches toward managing their initial underwriting assignments.

Requirements:

- Undergraduate degree with a preferred GPA of 3.0 or greater
- Effective communication skills - written, verbal and presentation abilities
- Analytical skills
- Marketing and sales oriented
- Able to work independently and in a team environment
- Willing to travel to Hartford, Conn. and Saint Paul, Minn. for training
- Current/valid driver-s license
- Legally eligible to work in the United States

Suggested majors include:

- Business Administration
- Economics
- Finance
- Liberal Arts (with business focus preferred)
- Management
- Marketing
- Risk Management and Insurance

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/ORANGE-Business-Insurance-Underwriting-Professional-Development-Program-Technology-Account-Job-CA-92856/680886/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/ORANGE-Business-Insurance-Underwriting-Professional-Development-Program-Technology-Account-Job-CA-92856/680886/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 790868
Location: CA-Rancho Cordova

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Associate Manager, Property (Director Level)
Rancho Cordova, CA

SUMMARY

In concert with the Field Product Line Manager (FPLM) will drive Property results for the state of CA. Ensure claim policies, procedures, and standards are implemented and maintained to ensure high quality, cost-effective case management. This position will directly manage other Unit Managers .

PRIMARY DUTIES:

Attract, Retain and Develop World Class Talent:
- Direct the selection, development, deployment and evaluation of assigned Claim team.
- Identify, develop and retain high potential/high performing employees who have the potential for or are ready to fill critical roles in the organization.
- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
- Develop and implement strategies and plans to address Claim Professional and Unit Manager development. Make certain training needs are identified and addressed on an ongoing basis.
- Provide enhanced technical leadership focus to strengthen the product/technical development of the staff.
Provide Compelling Claim Services
- Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.
- Drive local claim strategy/execution through effective communication and endorsing a perpetual improvement mindset.
- Identify business drivers and trends from analyzing claim data. Work with FPLM and Home Office Product teams to develop, understand and implement national strategies and provide input on new strategies.
- Provide guidance and direction to Unit Managers and claim professionals through a continuous process of management involvement and claim file review. Evaluates claim behaviors, taking improvement actions as appropriate.
- Responsible for product quality alignment with Home Office Product strategy. Seeks information on, supports, and communicates Claim's philosophies.
- Identify business drivers and trends from rigorously analyzing claim data
- Work with teams to develop, understand and implement strategies and provide input on new strategies.
Drive the Information Advantage
- Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.
Achieve Optimal Solutions
- Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.
- Work with FPLM to develop, implement and adjust product line staffing/ operating expense budget in support of claim strategies by proactively monitoring notice and volume trends in conjunction with local business market growth projections/plans.
- Serve as a member of the local Executive Management Team providing input, insight, and assistance to other FPLM and other managers to ensure the success of the local office as a whole.
Partner for Mutual Success
- Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.
- Act as Field liaison with our claim partners in Staff Counsel, TIS, Risk Control, and Nurse Programs. Serve as role model of decision-making skills and professional image by seeking and sharing knowledge from experience.
- Maintain productive and useful relationships with customers, business partners and organizational peers based on meaningful and timely exchange of information.
- Coordinate and support marketing by participating in sales and account management process.
- Represent the Company, ensuring strong business relations, issues and complaints resolution, and the acquisition and retention of profitable business.

EDUCATION/COURSE OF STUDY:
- College degree or equivalent work experience.

WORK EXPERIENCE:
- Comprehensive knowledge of property
- Claim management experience required.

OTHER:
- Knowledge and understanding of marketing, underwriting and account management processes.
- Insurance license(s) as required by state regulation.
- Current on jurisdictional laws and regulations.

Generally 5 - 8 Unit Managers
Span of control may vary based on:
- complexity of LOB
- experience of staff
- team composition
- market mix

Leading the Business:
- Drive Results
- Leads Change
- Executes Business Strategy
Leading Others:
- Attract Top Talent
- Maximize Individual Performance
- Holds Others Accountable
- Aligns Rewards
- Creates and Sustains a Dynamic Workplace
Leading Self:
- Demonstrates Self-Awareness
- Applies Critical Thinking
- Communicates Effectively & Influences Others
- Exhibits Courage, Conviction & Credibility

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/RANCHO-CORDOVA-Property-Associate-Manager-Rancho-Cordova-CA-Job-CA-95670/607245/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/RANCHO-CORDOVA-Property-Associate-Manager-Rancho-Cordova-CA-Job-CA-95670/607245/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Travelers is accepting candidates resumes for the Senior Counsel attorney position in the following locations: Denver, Orange, California, and Walnut Creek, California.

Provides high quality, cost effective coverage advice, manages outside counsel in coverage and extra-contractual litigation, and provides other claim-related legal services to the Construction Claim organization as well as to Construction Underwriting and other business units within Travelers, with particular emphasis on construction defect claims.

PRIMARY DUTIES:
Provides thorough, accurate and timely analysis of coverage issues, policy wordings and other claim-related legal matters. Partners with the Construction Claim client in developing and implementing cost effective legal strategies on complex construction and construction defect claims and related coverage litigation. Determines appropriate action on coverage litigation; provides advice on possible outcomes, awards and settlements. Achieves desired results through effective analysis, legal research, advocacy, and use of the litigation process. Demonstrates excellent research and writing skills. Collaborates and works effectively with others in the Claim Legal organization, and with Claim, Underwriting and other areas of the company, to achieve results and to identify and resolve issues. Communicates effectively with others. Provides legal updates to clients on case law and legislative developments. Completes research and analysis for underwriting and other special projects, providing a quality work product in a timely manner. Achieves positive client feedback. Has frequent direct contact with clients. Develops and conducts claim-related training as needed. Acts as mentor and coach to less experienced attorneys, paralegals and staff. Explains issues, ideas and concepts that are incorporated into work assignments. Engages and manages outside counsel when appropriate; reviews and adjusts outside counsel invoices to ensure compliance with litigation plans and corporate retention agreement.

EXPERIENCE:
7+ years of property-casualty insurance coverage experience. Experience with construction and construction defect insurance coverage and claim handling issues and litigation preferred.

EDUCATION/COURSE OF STUDY:
JD Degree

CERTIFICATES/DEGREES
Admitted to the Bar

COMMUNICATION SKILLS:
Strong and persuasive written and oral communication and presentation skills.

COMPUTER SKILLS
Strong PC skills including WORD.

OTHER
Strong research and writing skills.
Strong negotiation skills.
Effectively uses resources to achieve results.
Organized; strong time management skills and ability to multitask, often with multiple priorities which may be in conflict.

Self-management: takes responsibility for decisions and actions; successfully handles multiple priorities which may be in conflict.
Substantial technical knowledge of coverage law, legal environment, rules, judiciary, adversaries and expert witnesses.
Strong knowledge of property/casualty business, products and services.
Clearly relates unit expectations and goals to the business unit mission.
Clearly demonstrates sense of urgency and commitment to excellence.
Ability to work well under pressure independently and as part of a team.
Ability to forge strong working relationships at senior levels.
Anticipates client's ongoing legal needs.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Return to Previous Page]]> http://travelers.jobs2web.com/job/ORANGE-Counsel-Sr_-Counsel-Job-CA-92856/680227/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/ORANGE-Counsel-Sr_-Counsel-Job-CA-92856/680227/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Travelers is accepting candidates resumes for the Senior Counsel attorney position in the following locations: Denver, Orange, California, and Walnut Creek, California.

Provides high quality, cost effective coverage advice, manages outside counsel in coverage and extra-contractual litigation, and provides other claim-related legal services to the Construction Claim organization as well as to Construction Underwriting and other business units within Travelers, with particular emphasis on construction defect claims.

PRIMARY DUTIES:
Provides thorough, accurate and timely analysis of coverage issues, policy wordings and other claim-related legal matters. Partners with the Construction Claim client in developing and implementing cost effective legal strategies on complex construction and construction defect claims and related coverage litigation. Determines appropriate action on coverage litigation; provides advice on possible outcomes, awards and settlements. Achieves desired results through effective analysis, legal research, advocacy, and use of the litigation process. Demonstrates excellent research and writing skills. Collaborates and works effectively with others in the Claim Legal organization, and with Claim, Underwriting and other areas of the company, to achieve results and to identify and resolve issues. Communicates effectively with others. Provides legal updates to clients on case law and legislative developments. Completes research and analysis for underwriting and other special projects, providing a quality work product in a timely manner. Achieves positive client feedback. Has frequent direct contact with clients. Develops and conducts claim-related training as needed. Acts as mentor and coach to less experienced attorneys, paralegals and staff. Explains issues, ideas and concepts that are incorporated into work assignments. Engages and manages outside counsel when appropriate; reviews and adjusts outside counsel invoices to ensure compliance with litigation plans and corporate retention agreement.

EXPERIENCE:
7+ years of property-casualty insurance coverage experience. Experience with construction and construction defect insurance coverage and claim handling issues and litigation preferred.

EDUCATION/COURSE OF STUDY:
JD Degree

CERTIFICATES/DEGREES
Admitted to the Bar

COMMUNICATION SKILLS:
Strong and persuasive written and oral communication and presentation skills.

COMPUTER SKILLS
Strong PC skills including WORD.

OTHER
Strong research and writing skills.
Strong negotiation skills.
Effectively uses resources to achieve results.
Organized; strong time management skills and ability to multitask, often with multiple priorities which may be in conflict.

Self-management: takes responsibility for decisions and actions; successfully handles multiple priorities which may be in conflict.
Substantial technical knowledge of coverage law, legal environment, rules, judiciary, adversaries and expert witnesses.
Strong knowledge of property/casualty business, products and services.
Clearly relates unit expectations and goals to the business unit mission.
Clearly demonstrates sense of urgency and commitment to excellence.
Ability to work well under pressure independently and as part of a team.
Ability to forge strong working relationships at senior levels.
Anticipates client's ongoing legal needs.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Return to Previous Page]]> http://travelers.jobs2web.com/job/WALNUT-CREEK-Counsel-Sr_-Counsel-Job-CA-94595/680228/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/WALNUT-CREEK-Counsel-Sr_-Counsel-Job-CA-94595/680228/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS