http://travelers.jobs2web.com/go/California-Risk-Management-Jobs/13871/ View California Risk Management Jobs at Travelers en-us http://travelers.jobs2web.com/images/travelers/home_logo.gif http://travelers.jobs2web.com/go/California-Risk-Management-Jobs/13871/ 720 Job ID: 790943
Location: CA-San Francisco

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Position Summary:
This is a highly visible role representing Discover Re in the Western Region. The individual will partner with the regional office to ensure effective marketing, planning and execution resulting in the retention, growth and profitability of the Discover Re book of business. Position becomes available immediately.

Responsibilities Include:
Identify, develop, sell and service complex casualty insurance transactions. Develop new business opportunities; manage an existing renewal book of unbundled national account business. Establish and build strong relationships with brokers, insureds and facultative reinsurers. Work collaboratively and foster teamwork among peers and others, including Underwriting, Claims, Risk Control, Actuarial, Credit and Finance, Operations and Premium Audit. Extensive travel throughout the Western Region.

Qualifications and Experience required:
Bachelors Degree or better with 7+ years of work experience within the property/casualty insurance industry; Exceptional communicator; Solid analytic, problem solving and organizational skills;

A solid foundation in underwriting national accounts business is viewed very favorably

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/SAN-FRANCISCO-Sr_-Marketing-Executive-Discover-Re-Western-Region-Job-CA-94101/610755/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/SAN-FRANCISCO-Sr_-Marketing-Executive-Discover-Re-Western-Region-Job-CA-94101/610755/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 790666
Location: CA-Rancho Cordova

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Location: Rancho Cordova/Sacramento, CA

SUMMARY:
Investigate, evaluate, reserve, negotiate and resolve assigned serious and complex claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, and disposition. Provides consulting and training and serves as an expert technical resource to other claim professionals, business partners, customers, and other stakeholders as appropriate or required.

PRIMARY DUTIES:
Directly handle assigned severe and/or complex claims.
Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
Consult with Manager on use of Claim Coverage Counsel as needed.
Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders, take necessary statements, as strategically appropriate. Complete outside investigation as needed per case specifics.
Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subro, Risk Control, nurse consultants nurse consultants, and fire or fraud investigators, and other experts.
Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
Maintain claim files and document claim file activities in accordance with established procedures Utilize evaluation documentation tools in accordance with department guidelines.
Proactively review CFAs for adherence to quality standards and trend analysis.
Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability & damages exposure.
Establish and maintain proper indemnity & expense reserves.
Provide guidance to underwriting business partners with respect to accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims.
Recommend appropriate cases for discussion at roundtable.
Attend and or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
Actively and enthusiastically share experience and deep knowledge of creative resolution techniques to improve the claim results of others.
Apply the Company-s claim quality management protocols, Best Practices and metrics to all claims; document the rationale for any departure from applicable protocols and metrics.
Develop and employ creative resolution strategies.
Responsible for prompt and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution.
Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy our customers.
Apply expert litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.
Track and control legal expenses to assure cost-effective resolution.
Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.
Develop and employ innovative techniques to manage expense and outcome when independent counsel is engaged.
Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
Recognize cases, based on severity/complexity protocols, that should be transferred to another level of claim professional and refer on a timely basis.
Appropriately deal with information that is considered personal and confidential.
Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.
Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws
Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.
Share accountability with business partners to achieve and sustain quality results.
Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.
May be responsible to research and evaluate current information regarding trends in the law; digest and communicate this information to other Company departments and divisions to assist in underwriting and management decisions.
May assist underwriting business partners in marketing and account-contact efforts.
May participate in periodic file quality reviews.

EDUCATION/COURSE OF STUDY:
College degree or equivalent business experience.

WORK EXPERIENCE:
10+ years claim handling experience with 5 - 7 years experience handling serious injury and complex liability claims preferred.
Extensive working level knowledge and skill in various business line products
Excellent negotiation and customer service skills
Advanced skills in coverage, liability and damages analysis with expert understanding of the litigation process in both state and federal courts, including relevant case and statutory law and procedure; expert litigation management skills.
Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.
Able to make independent decisions on most assigned cases without involvement of supervisor.
Openness to the ideas and expertise of others - actively solicits input and shares ideas.
Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.
Demonstrated strong coaching, influence and persuasion skills.
Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise
Can adapt to and support cultural change
Strong technology aptitude; ability to use business technology tools to effe

CERTIFICATES/DEGREES:
State insurance adjusting license (where applicable) and ongoing satisfaction of any necessary continuing education requirements.

OTHER:
Leading the Business:
Drive Results
Leads Change
Executes Business Strategy

Leading Others:
Attract Top Talent
Maximize Individual Performance
Holds Others Accountable
Aligns Rewards
Creates and Sustains a Dynamic Workplace-promotes Enterprise culture

Leading Self-Emotional Intelligence
Demonstrates Self-Awareness-initiative and accountability
Applies Critical Thinking
Communicates Effectively & Influences Others
Exhibits Courage, Conviction & Credibility

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/RANCHO-CORDOVA-Major-Case-Specialist,-Liability-Job-CA-95670/613735/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/RANCHO-CORDOVA-Major-Case-Specialist,-Liability-Job-CA-95670/613735/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 790991
Location: CA-Walnut Creek

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

** Position is based in Walnut Creek, CA and no relocation or telecommuting options are available for this position **

SUMMARY:
Investigate, evaluate, reserve, negotiate and resolve assigned claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contact, investigation, damages development, evaluation, reserving, litigation management, and disposition. Provides consulting and training resources, and serves as a contact and technical resource to the field and our business partners.

PRIMARY DUTIES:
Directly handle assigned severe claims.
Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
Consult with Manager on use of Claim Coverage Counsel as needed.
Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders, take necessary statements, as strategically appropriate. Complete outside investigation as needed per case specifics.
Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subro, Risk Control, nurse consultants nurse consultants, and fire or fraud investigators, and other experts.
Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
Maintain claim files and document claim file activities in accordance with established procedures Utilize evaluation documentation tools in accordance with department guidelines.
Proactively review CFAs for adherence to quality standards and trend analysis.
Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability & damages exposure.
Establish and maintain proper indemnity & expense reserves.
Recommend appropriate cases for discussion at roundtable.
Attend and/or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense
Actively and enthusiastically share experience and knowledge of creative resolution techniques to improve the claim results of others.
Apply the Companys claim quality management protocols, Best Practices and metrics to all claims; document the rationale for any departure from applicable protocols and metrics with or without assistance.
Develop and employ creative resolution strategies.
Responsible for prompt and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution.
Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers.
Apply litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.
Track and control legal expenses to assure cost-effective resolution.
Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.
Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
Recognize cases, based on severity/complexity protocols, that should be transferred to another level of claim professional and refer on a timely basis.
Appropriately deal with information that is considered personal and confidential.
Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.
Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws
Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.
Share accountability with business partners to achieve and sustain quality results.
Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.

EDUCATION/COURSE OF STUDY:
State insurance adjusting license (where applicable) and ongoing satisfaction of any necessary continuing education requirements.

WORK EXPERIENCE:
Advanced level knowledge and skill in claim and litigation.
Basic working level knowledge and skill in various business line products
Strong negotiation and customer service skills
Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.
Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.
Able to make independent decisions on most assigned cases without involvement of supervisor.
Openness to the ideas and expertise of others actively solicits input and shares ideas.
Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.
Demonstrated coaching, influence and persuasion skills.
Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise.
Can adapt to and support cultural change
Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information.

CERTIFICATES/DEGREES:
College degree or equivalent in business experience preferred

OTHER:
Leading the Business:
Drive Results
Leads Change
Executes Business Strategy

Leading Others:
Attract Top Talent
Maximize Individual Performance
Holds Others Accountable
Aligns Rewards
Creates and Sustains a Dynamic Workplace-promotes Enterprise culture

Leading Self-Emotional Intelligence
Demonstrates Self-Awareness-initiative and accountability
Applies Critical Thinking
Communicates Effectively & Influences Others
Exhibits Courage, Conviction & Credibility

Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position. As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/WALNUT-CREEK-Technical-Spec,-Liability-F-Job-CA-94595/613741/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/WALNUT-CREEK-Technical-Spec,-Liability-F-Job-CA-94595/613741/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 791683
Location: CA-Rancho Cordova

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers and opportunities for our employees. You will fond Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:

- Drive field offices product strategies with ultimate accountability for results.

- Participate in the development of claim management strategies specific to assigned product area by working with Home Office and Product leadership.

- Responsible for successful execution of those claim management strategies locally and for continually communicating with Home Office and Product leadership to strengthen results.

- Recognized as the local product expert by business partners and is actively engaged with them to ensure claim strategies are understood and an integral component of the business plans/objectives.

- Select, lead, mentor, performance manage and develop staff.

PRIMARY DUTIES:

Attract, Retain and Develop World Class Talent:

- Direct the selection, development, deployment and evaluation of assigned Claim team.

- Identify, develop and retain high potential/high performing employees who have the potential for or are ready to fill critical roles in the organization.

- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.

- Evaluate claim behaviors, and develop and implement strategies and plans to address staff professional development including Associate Manager. Make certain training needs are identified and addressed on an ongoing basis.

- Provide enhanced technical leadership focus to strengthen the product/technical development of the staff.

Provide Compelling Claim Services

- Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.

- Drive local claim strategy/execution through effective communication and endorsing a perpetual improvement mindset.

- Identify business drivers and trends from rigorously analyzing claim data. Work directly with Home Office and Product teams to develop, understand and implement national strategies and provide input on new strategies.

- Provide guidance and direction to Associate Manager, Unit Managers and claim professionals through a continuous process of management involvement and claim file review. Evaluates claim behaviors, taking improvement actions as appropriate.

- Responsible for product quality alignment with Home Office Product strategy. Seeks information on, supports, and communicates Claims philosophies.

- Identify business drivers and trends from rigorously analyzing claim data

- Work with teams to develop, understand and implement strategies and provide input on new strategies.

Drive the Information Advantage

- Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.

Achieve Optimal Solutions

- Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.

- Develop, implement and adjust product line staffing/operating expense budget in support of claim strategies by proactively monitoring notice and volume trends in conjunction with local business market growth projections/plans.

- Serve as a member of the local Executive Management Team providing input, insight, and assistance to other Product Leads ensuring the success of the local office as a whole.

Partner for Mutual Success

- Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.

- Act as Field liaison with claim partners in Staff Counsel, TIS, Risk Control, and Nurse Programs. Serve as superior role model of decision-making skills and professional image by seeking and sharing knowledge from experience, and taking responsible risks to improve individual and team performance

- Maintain productive and useful relationships with customers, business partners and organizational peers based on meaningful and timely exchange of information.

- Coordinate and support marketing by participating in sales and account management process.

- Represent the Company, ensuring strong business relations, issues and complaints resolution, and the acquisition and retention of profitable business.

EDUCATION/COURSE OF STUDY:

- College degree or equivalent work experience

WORK EXPERIENCE:

- Extensive knowledge of line of business

- Extensive Claim management experience; experience managing managers preferred.

CERTIFICATES/DEGREES:

- Insurance license(s) as required by state regulation

OTHER:

- Comprehensive knowledge and understanding of marketing, underwriting and account management processes

- Current on jurisdictional laws and regulations

Property Requirements

- 10 years claim handling experience.

- Skilled in coverage, liability and damages analysis and has thorough understanding of estimatics.

Span of control may vary based on:

- complexity

- experience of staff

- team composition

- market mix

Leading the Business:

- Drive Results

- Leads Change

- Executes Business Strategy

Leading Others:

- Attract Top Talent

- Maximize Individual Performance

- Holds Others Accountable

- Aligns Rewards

- Creates and Sustains a Dynamic Workplace

Leading Self:

- Demonstrates Self-Awareness

- Applies Critical Thinking

- Communicates Effectively & Influences Others

- Exhibits Courage, Conviction & Credibility

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/RANCHO-CORDOVA-Field-Product-Line-Manager-Property-Job-CA-95670/656494/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/RANCHO-CORDOVA-Field-Product-Line-Manager-Property-Job-CA-95670/656494/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 790868
Location: CA-Rancho Cordova

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Associate Manager, Property (Director Level)
Rancho Cordova, CA

SUMMARY

In concert with the Field Product Line Manager (FPLM) will drive Property results for the state of CA. Ensure claim policies, procedures, and standards are implemented and maintained to ensure high quality, cost-effective case management. This position will directly manage other Unit Managers .

PRIMARY DUTIES:

Attract, Retain and Develop World Class Talent:
- Direct the selection, development, deployment and evaluation of assigned Claim team.
- Identify, develop and retain high potential/high performing employees who have the potential for or are ready to fill critical roles in the organization.
- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
- Develop and implement strategies and plans to address Claim Professional and Unit Manager development. Make certain training needs are identified and addressed on an ongoing basis.
- Provide enhanced technical leadership focus to strengthen the product/technical development of the staff.
Provide Compelling Claim Services
- Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.
- Drive local claim strategy/execution through effective communication and endorsing a perpetual improvement mindset.
- Identify business drivers and trends from analyzing claim data. Work with FPLM and Home Office Product teams to develop, understand and implement national strategies and provide input on new strategies.
- Provide guidance and direction to Unit Managers and claim professionals through a continuous process of management involvement and claim file review. Evaluates claim behaviors, taking improvement actions as appropriate.
- Responsible for product quality alignment with Home Office Product strategy. Seeks information on, supports, and communicates Claim's philosophies.
- Identify business drivers and trends from rigorously analyzing claim data
- Work with teams to develop, understand and implement strategies and provide input on new strategies.
Drive the Information Advantage
- Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.
Achieve Optimal Solutions
- Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.
- Work with FPLM to develop, implement and adjust product line staffing/ operating expense budget in support of claim strategies by proactively monitoring notice and volume trends in conjunction with local business market growth projections/plans.
- Serve as a member of the local Executive Management Team providing input, insight, and assistance to other FPLM and other managers to ensure the success of the local office as a whole.
Partner for Mutual Success
- Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.
- Act as Field liaison with our claim partners in Staff Counsel, TIS, Risk Control, and Nurse Programs. Serve as role model of decision-making skills and professional image by seeking and sharing knowledge from experience.
- Maintain productive and useful relationships with customers, business partners and organizational peers based on meaningful and timely exchange of information.
- Coordinate and support marketing by participating in sales and account management process.
- Represent the Company, ensuring strong business relations, issues and complaints resolution, and the acquisition and retention of profitable business.

EDUCATION/COURSE OF STUDY:
- College degree or equivalent work experience.

WORK EXPERIENCE:
- Comprehensive knowledge of property
- Claim management experience required.

OTHER:
- Knowledge and understanding of marketing, underwriting and account management processes.
- Insurance license(s) as required by state regulation.
- Current on jurisdictional laws and regulations.

Generally 5 - 8 Unit Managers
Span of control may vary based on:
- complexity of LOB
- experience of staff
- team composition
- market mix

Leading the Business:
- Drive Results
- Leads Change
- Executes Business Strategy
Leading Others:
- Attract Top Talent
- Maximize Individual Performance
- Holds Others Accountable
- Aligns Rewards
- Creates and Sustains a Dynamic Workplace
Leading Self:
- Demonstrates Self-Awareness
- Applies Critical Thinking
- Communicates Effectively & Influences Others
- Exhibits Courage, Conviction & Credibility

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/RANCHO-CORDOVA-Property-Associate-Manager-Rancho-Cordova-CA-Job-CA-95670/607245/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/RANCHO-CORDOVA-Property-Associate-Manager-Rancho-Cordova-CA-Job-CA-95670/607245/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 791868
Location: CA-Diamond Bar

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Reports to Underwriting Director Travelers Express Plus. Responsible for the profitability, growth and retention of Travelers Express Plus business that is consistent with underwriting strategies as well as short and long-term business plans. Operates within authority levels as delegated by Underwriting Director Travelers Express Plus and Regional Underwriting Director. Participates in setting agency goals in assigned territory. Works with Sales Executive to identify and generate new business in accordance with Select underwriting appetite.

PRIMARY DUTIES:
Support long and short term business strategies. Support profit, growth and expense management goals.
Achieve overall profit retention and growth objectives as assigned by Underwriting Director Travelers Express Plus
Follow Select Individual Account Underwriting Best Practices when evaluating new and renewal Travelers Express Plus accounts.
Underwrite and price accounts in support of strategic business planning activities designed to increase the presence in the market of Travelers Express Plus Select Accounts.
Provides input to Underwriting Director Travelers Express Plus and Sales Director during the agency planning process
Develop and maintain effective relationships with internal resources (e.g., Risk Control, Claim, Operations, etc.) to ensure delivery of all related service to Select clients.
Respond to underwriting and sales strategies and standards by developing a marketing plan that reflects local market competitive conditions and, at the same time, meets our growth and profit goals.
Meet with agency personnel to maintain and develop positive and productive relationships. In this capacity, assures that our contractual commitments are met and negotiates programs of insurance.
Demonstrates the ability to build partnerships with other business groups and identifies and delivers agency solutions and product solutions at the account level.
Maintains an understanding of all Travelers products, services and solutions and initiates discussions with other business units as appropriate.
Maintain the highest level of customer service

OTHER:
Leadership
Makes sound decisions
Act with a sense of urgency
Develop a high degree of trust through demonstrated personal integrity and ethics.

Business Knowledge
Clearly demonstrate specific knowledge requirements as defined by Select Accounts
Understand Select Accounts products, financials, objectives and service requirements
Know how to get things done

Underwriting
Strong technical underwriting skills. Demonstrates good working knowledge of property and casualty underwriting for the Travelers Express Plus Segment.
Strong analytical ability.
Strong knowledge of all risk selection and pricing tools and techniques within Select and Commercial Accounts.
Strong working knowledge of all Select products and contracts.
Strong knowledge of Property Casualty business and products.
Proven ability to take intelligent risk

Sales
Knowledge of competitive market conditions
Ability to identify customer needs and take appropriate action to meet those needs.
Ability to build and maintain profitable agency relationships.

Financial
Understands the business objectives and can act in a decisive manner to achieve financial results
Takes action to achieve financial targets.

Teamwork
Establishes strong coalitions and networks both within and outside the Division/Company
Work effectively with all levels

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/DIAMOND-BAR-Select-Accounts-Underwriter-Job-CA-91765/672666/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/DIAMOND-BAR-Select-Accounts-Underwriter-Job-CA-91765/672666/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 791421
Location: CA-Diamond Bar

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Investigate, evaluate, reserve, negotiate and settle assigned claims in accordance with Best Practices.

Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity and expense management.

Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, and disposition.

PRIMARY DUTIES:
Timely coverage analysis and communication with insured based on application of policy information, facts or allegations of each case. Consult with Unit Manager on use of Claim Coverage Counsel.

Investigate each claim through prompt contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Take necessary statements.

Identify resources for specific activities required to properly investigate claims such as Subro, Risk Control, nurse consultants, and fire or fraud investigators and to other experts. Request through Unit Manager and coordinate the results of their efforts and findings.

Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.

Keep effective diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability and damages exposure, and establish proper indemnity and expense reserves.

Utilize evaluation documentation tools in accordance with department guidelines.

Responsible for prompt, cost effective, and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution.

May manage litigated claims. Develop litigation plan with staff or panel counsel, track and control legal expenses. Assure cost-effective resolution.

Maintain claim files, have an effective diary system, and document claim file activities in accordance with established procedures.

May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.

Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options

Recognize cases based on severity protocols to be referred timely to next level claim professional or Major Case Unit.

Appropriately deal with information that is considered personal and confidential.

Compliance with Claim Department's Best Practices.

Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.

Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws

Provide quality customer service and ensure file quality.

Share accountability with business partners to achieve and sustain quality results.

EDUCATION/COURSE OF STUDY:
College degree or equivalent in business discipline preferred.

CERTIFICATES/DEGREES:
State license where applicable & continuing education

OTHER:
Completion of claim handling training program.

Strong negotiation and customer service skills.

Demonstrated knowledge and ability in claims handling.

Advanced level knowledge and skill in claims and litigation.

Basic working level knowledge and skill in various business line products.

Poised, polished communication skills.

Hardware and software skills and abilities including computers and other similar electronic devices.

Demonstrated good organizational skills with the ability to prioritize and work independently.

Demonstrated strong written, verbal and interpersonal communication skills including the ability to convey and receive information effectively.

File Management
Business Knowledge/Technology
Customer Focus
Relationship Management
Change Management
Decision Making
Leadership In A Matrix Environment
Strategic Thinker
Creativity
Initiative
Collaboration
Communicates Effectively And Influences Others
Trend Analysis

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/DIAMOND-BAR-Commercial-Claims-Representative-General-Liability-Job-CA-91765/641996/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/DIAMOND-BAR-Commercial-Claims-Representative-General-Liability-Job-CA-91765/641996/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
- As a member of Claim Center Management Team accountable for the results of managers within assigned LOB. Drive product strategies to ensure claim policies, procedures, and standards are implemented and maintained
- Participate in the development of claim management strategies specific to assigned product area by working with Field Product Line Manager and Home Office Product leadership.
- Responsible for successful execution of those claim management strategies locally and for continually communicating with FPLM and Home Office Product leadership to strengthen results.
- Recognized as the local product expert, supports the FPLM working with business partners to ensure claim strategies are understood and an integral component of the business plans/objectives.
- Select, lead, mentor, performance manage and develop staff.

PRIMARY DUTIES:
Attract, Retain and Develop World Class Talent:
- Direct the selection, development, deployment and evaluation of assigned Claim team.
- Identify, develop and retain high potential/high performing employees who have the potential for or are ready to fill critical roles in the organization.
- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
- Develop and implement strategies and plans to address Claim Professional and Unit Manager development. Make certain training needs are identified and addressed on an ongoing basis.
- Provide enhanced technical leadership focus to strengthen the product/technical development of the staff.
Provide Compelling Claim Services
- Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.
- Drive local claim strategy/execution through effective communication and endorsing a perpetual improvement mindset.
- Identify business drivers and trends from analyzing claim data. Work with FPLM and Home Office Product teams to develop, understand and implement national strategies and provide input on new strategies.
- Provide guidance and direction to Unit Managers and claim professionals through a continuous process of management involvement and claim file review. Evaluates claim behaviors, taking improvement actions as appropriate.
- Responsible for product quality alignment with Home Office Product strategy. Seeks information on, supports, and communicates Claim-s philosophies.
- Identify business drivers and trends from rigorously analyzing claim data
- Work with teams to develop, understand and implement strategies and provide input on new strategies.
Drive the Information Advantage
- Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.
Achieve Optimal Solutions
- Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.
- Work with FPLM to develop, implement and adjust product line staffing/ operating expense budget in support of claim strategies by proactively monitoring notice and volume trends in conjunction with local business market growth projections/plans.
- Serve as a member of the local Executive Management Team providing input, insight, and assistance to other FPLM and other managers to ensure the success of the local office as a whole.
Partner for Mutual Success
- Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.
- Act as Field liaison with our claim partners in Staff Counsel, TIS, Risk Control, and Nurse Programs. Serve as role model of decision-making skills and professional image by seeking and sharing knowledge from experience.
- Maintain productive and useful relationships with customers, business partners and organizational peers based on meaningful and timely exchange of information.
- Coordinate and support marketing by participating in sales and account management process.
- Represent the Company, ensuring strong business relations, issues and complaints resolution, and the acquisition and retention of profitable business.

EDUCATION/COURSE OF STUDY:
- College degree or equivalent work experience.

WORK EXPERIENCE:
- Comprehensive knowledge of at least one line of business
- Claim management experience required.

OTHER:
- Knowledge and understanding of marketing, underwriting and account management processes.
- Insurance license(s) as required by state regulation.
- Current on jurisdictional laws and regulations.

GL Requirements
- 10 years claim handling experience with 5 - 7 years experience handling serious injury and complex liability claims preferred.
- Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.
- Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.
- Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.

Generally 5 - 8 Unit Managers
Span of control may vary based on:
- complexity of LOB
- experience of staff
- team composition
- market mix

Leading the Business:
- Drive Results
- Leads Change
- Executes Business Strategy
Leading Others:
- Attract Top Talent
- Maximize Individual Performance
- Holds Others Accountable
- Aligns Rewards
- Creates and Sustains a Dynamic Workplace
Leading Self:
- Demonstrates Self-Awareness
- Applies Critical Thinking
- Communicates Effectively & Influences Others
- Exhibits Courage, Conviction & Credibility

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Return to Previous Page]]> http://travelers.jobs2web.com/job/DIAMOND-BAR-Property-Claim-Director-Job-CA-91765/667924/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/DIAMOND-BAR-Property-Claim-Director-Job-CA-91765/667924/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
- As a member of Claim Center Management Team accountable for the results of managers within assigned LOB. Drive product strategies to ensure claim policies, procedures, and standards are implemented and maintained
- Participate in the development of claim management strategies specific to assigned product area by working with Field Product Line Manager and Home Office Product leadership.
- Responsible for successful execution of those claim management strategies locally and for continually communicating with FPLM and Home Office Product leadership to strengthen results.
- Recognized as the local product expert, supports the FPLM working with business partners to ensure claim strategies are understood and an integral component of the business plans/objectives.
- Select, lead, mentor, performance manage and develop staff.

PRIMARY DUTIES:
Attract, Retain and Develop World Class Talent:
- Direct the selection, development, deployment and evaluation of assigned Claim team.
- Identify, develop and retain high potential/high performing employees who have the potential for or are ready to fill critical roles in the organization.
- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
- Develop and implement strategies and plans to address Claim Professional and Unit Manager development. Make certain training needs are identified and addressed on an ongoing basis.
- Provide enhanced technical leadership focus to strengthen the product/technical development of the staff.
Provide Compelling Claim Services
- Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.
- Drive local claim strategy/execution through effective communication and endorsing a perpetual improvement mindset.
- Identify business drivers and trends from analyzing claim data. Work with FPLM and Home Office Product teams to develop, understand and implement national strategies and provide input on new strategies.
- Provide guidance and direction to Unit Managers and claim professionals through a continuous process of management involvement and claim file review. Evaluates claim behaviors, taking improvement actions as appropriate.
- Responsible for product quality alignment with Home Office Product strategy. Seeks information on, supports, and communicates Claim-s philosophies.
- Identify business drivers and trends from rigorously analyzing claim data
- Work with teams to develop, understand and implement strategies and provide input on new strategies.
Drive the Information Advantage
- Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.
Achieve Optimal Solutions
- Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.
- Work with FPLM to develop, implement and adjust product line staffing/ operating expense budget in support of claim strategies by proactively monitoring notice and volume trends in conjunction with local business market growth projections/plans.
- Serve as a member of the local Executive Management Team providing input, insight, and assistance to other FPLM and other managers to ensure the success of the local office as a whole.
Partner for Mutual Success
- Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.
- Act as Field liaison with our claim partners in Staff Counsel, TIS, Risk Control, and Nurse Programs. Serve as role model of decision-making skills and professional image by seeking and sharing knowledge from experience.
- Maintain productive and useful relationships with customers, business partners and organizational peers based on meaningful and timely exchange of information.
- Coordinate and support marketing by participating in sales and account management process.
- Represent the Company, ensuring strong business relations, issues and complaints resolution, and the acquisition and retention of profitable business.

EDUCATION/COURSE OF STUDY:
- College degree or equivalent work experience.

WORK EXPERIENCE:
- Comprehensive knowledge of at least one line of business
- Claim management experience required.

OTHER:
- Knowledge and understanding of marketing, underwriting and account management processes.
- Insurance license(s) as required by state regulation.
- Current on jurisdictional laws and regulations.

GL Requirements
- 10 years claim handling experience with 5 - 7 years experience handling serious injury and complex liability claims preferred.
- Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.
- Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.
- Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.

Generally 5 - 8 Unit Managers
Span of control may vary based on:
- complexity of LOB
- experience of staff
- team composition
- market mix

Leading the Business:
- Drive Results
- Leads Change
- Executes Business Strategy
Leading Others:
- Attract Top Talent
- Maximize Individual Performance
- Holds Others Accountable
- Aligns Rewards
- Creates and Sustains a Dynamic Workplace
Leading Self:
- Demonstrates Self-Awareness
- Applies Critical Thinking
- Communicates Effectively & Influences Others
- Exhibits Courage, Conviction & Credibility

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Return to Previous Page]]> http://travelers.jobs2web.com/job/ORANGE-Property-Claim-Director-Job-CA-92856/667925/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/ORANGE-Property-Claim-Director-Job-CA-92856/667925/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS