http://travelers.jobs2web.com/go/Connecticut-Customer-Service-Jobs/13881/ View Connecticut Customer Service Jobs at Travelers en-us http://travelers.jobs2web.com/images/travelers/home_logo.gif http://travelers.jobs2web.com/go/Connecticut-Customer-Service-Jobs/13881/ 720 Job ID: 788909
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Purpose
- Provide specialized investigative expertise by applying forensic data analysis techniques to identify insurance fraud trends and patterns.
- Proactively develop information that generates accurate and meaningful intelligence, resulting in productive leads for investigative field staff.
- Use state-of-the-art technology to create and enhance fraud detection systems.
- Liaison with other business groups throughout the entire enterprise, external industry groups, NICB, and law enforcement agencies to expand the technical and analytical capabilities of our company.

General Job Components
- Develop and apply proper analysis techniques to large data sets to identify trends and patterns of insurance fraud and abuse.
- Present analytical information clearly through spoken and written reports.
- Work closely with investigative staff to further develop investigative leads.
- Work well with minimal supervision, as well as function effectively in a team environment.
- Demonstrate a high level of service and self direction.
- Able to receive investigative requests from field staff and promptly return a case assessment that is clearly articulated, with meaningful, actionable steps.
- Work closely with, and provide training to staff on fraud detection software applications.
- Has expert experience using Excel, Access, and PowerPoint.
- Has work experience using data analysis and statistical techniques for analyzing large data sets.
-Has business knowledge of current state-of-the-art data visualization software.
- Seek out and evaluate new fraud detection software.
- Has a working knowledge of applicable statutes (local, state, federal) that pertain to insurance fraud.
- Provide investigative feedback on various aspects of the entire business process, to improve workflow and identify opportunities for improvement.
- Attend industry and law enforcement meetings to actively participate in the development and sharing of information.
- Use technology and analysis to drive the results of a major case investigation. Monitor progress of the investigation. As new information surfaces, may redirect the course of the investigation.
- Proactively monitor industry information bulletins to assess potential exposure to the company.
- Handle personal and confidential information with a high degree of integrity.
- Occasional overnight travel (up to fifteen nights per year).
- May testify in court proceedings as necessary.

Qualifications, Requisite Skills, and Competencies
- Work Experience Background: Advanced knowledge of analytical methodologies, investigative techniques and insurance and claim operations (e.g., Commercial, Personal, Workers- Compensation insurance products or litigation management).
- Educational Background: Minimum 4-year college degree in related field. Prefer college degree with additional law enforcement, insurance claim or research focused experience.
- Investigative and Analytical Skills: Logical and sequential thinker; evaluates alternative courses of action; ability to assess situations and make reliable decisions with limited information. Ability to identify relationships between facts and circumstances, objectively evaluate the pros, cons, and implications of various courses of action.
- Information Technology: Computer, database, and Internet proficient. Ability to self-teach new and emerging work-related technological advances. Knowledge of available resources (internal and external) to assist in investigations. Displays initiative and innovation to find what is needed.
- Influencing Skills: Ability to present arguments logically and tactfully when influencing a course of action to gain support. Ability to present a variety of options, and anticipate and plan for objections. Ability to work for mutually acceptable solutions that benefit all parties involved.
- Flexibility, Organizational and Time Management Skills: Ability to remain open minded and change opinions on the basis of new information. Make transitions easily from task to task; change focus quickly as demands change. Adept at developing and maintaining a written diary or record keeping system to manage individual projects and achieve results.
- Communication Skills: Ability to read and interpret complex information and explain it to others; listen actively; stay focused; identify hidden messages and draw out underlying issues. Adept at tailoring communication to situation and audience. Ability to communicate simple to complex written information clearly and concisely in formal and informal documents to convey the right message.
- Familiarity with fair claim practices, tort law and legal terminology.

Performance Measured By
- Quality, Logic and Thoroughness of Analysis
- Timeliness of Analysis
- Customer Service
- Workload Management
- Communication Skills

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/Hartford-Forensic-Analyst-Job-CT-06199/467780/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/Hartford-Forensic-Analyst-Job-CT-06199/467780/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 788752
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Provide Leadership to accomplish the Select Operations business plan by maintaining a cost effective organization that monitors agent and policyholder satisfaction and ensures the effective application of underwriting policies and programs, Effectively models and supports the concept of self directed teams.

PRIMARY DUTIES:
Maintain a culture that is team oriented and customer service focused.
Take responsibility for individual and collective team leader motivation, growth and professional development through personal example.
Serves as a communication link between Claim, RVP's, and agents in all states served by the business center.
Proactive in community affairs and various industry boards and bureaus.
Contributes input into Personal Lines business plans and provides strategic direction in state strategy, pricing, product development and production planning sessions.
Accountable for underwriting profit in business center supported states.

COMMUNICATION SKILLS:
Interacts effectively with all audiences both internal and external. Establishes by example a tone of concern, caring and cooperation throughout the business center. Communicates constructively, logically, concisely and in a manner which encourages open and continuous communication. Clearly establishes and consistently communicates the vision and mission of the business center.

OTHER:
Leadership: Acts as a champion of change and innovation while enabling others to achieve their full potential. Sets the highest personal and professional standards and inspires others to do the same. Establishes and shares a vision for the business center. Consistently reaches beyond the immediate and obvious to see possibilities where others may not.

Management of Resources: Seeks and maintains the highest levels of efficiency and productivity. Understands and conveys the value and effective application of knowledge, time and technology. Utilizes compensation and alternative reward and recognition approaches to achieve and maintain a high satisfaction/high performance environment. Encourages and ensures diversity.

Building Teamwork: Consistently recognizes and rewards examples of cooperation and sharing. Promotes consensus decision making whenever and wherever it is appropriate. Willing to become personally involved in negotiation and conflict resolution when the interest of the business demand it. Personally attends and regularly participates in various team meetings and activities.

Business and Organizational Knowledge: Develops and maintains a thorough understanding of the personal property and casualty business. Detects and anticipates markets and business climate changes and acts accordingly. Maintains a broad understanding of both our corporation and the competition. Earns and deserves recognition as an industry leader.

Critical Path Experiences: Positions which demand vision, risk taking and responsibility for others. Job, project and other forms of experience which encourage the development of broad knowledge of insurance in general and personal lines products, underwriting, marketing and finance specifically. Experience with the independent agency and other delivery systems. Assignments in both the field and Home Office. Experience in managing team oriented culture.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/Hartford-2VP-Services-Strategy-Job-CT-06101/468989/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/Hartford-2VP-Services-Strategy-Job-CT-06101/468989/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 789969
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
As a member of the Commercial Actuarial Strategic Development team this position will have responsibility for the preparation of data for predictive modeling projects. This includes hands-on coding as well as analysis support.

This position will offer the individual the ability to support projects for many Business Insurance business areas and products as well as the opportunity to work in an exciting and growing area of Business Insurance to learn about predictive modeling.

PRIMARY DUTIES:
- Prepares and analyzes data to be used in predictive modeling projects
- Creates output files and constructs modeling datasets as directed
- Provides and maintains information for predictive modeling and other research projects
- Enters data and performs standard actuarial calculations

WORK EXPERIENCE:
- Generally 3+ years of technical programming experience
- Knowledge of insurance products and systems

TECHNICAL SKILLS:
- Intermediate SAS skills
- Intermediate MS Excel skills
- Knowledge of SQL
- Solid understanding of programming and database principles and best practices
- Solid understanding of the distributed environment
- MS Access and Unix skills a plus

OTHER SKILLS:
- Strong analytical and problem solving skills
- Ability to work well in a team environment
- Customer service oriented with the enthusiasm to learn
- Ability to work on multiple projects at once
- Effective communications skills

CERTIFICATES/DEGREES:
College degree in MIS, computer science, statistics, mathematics, actuarial science or equivalent.

The precise responsibilities, salary grade & salary of this position can vary based on the qualifications of the candidate. Candidates of varying qualifications and experience levels are invited to apply.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/HARTFORD-Manager,-Predictive-Modeling-Support-Job-CT-06142/527703/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/HARTFORD-Manager,-Predictive-Modeling-Support-Job-CT-06142/527703/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 790306
Location: CT-Hartford

Available Openings: 7

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Investigate, evaluate, reserve, negotiate and resolve the company-s most severe and/or complex claims, in multiple jurisdictions, in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, and disposition. Provides consulting and training resources, and serve as a contact and technical resource to the field and our business partners.
Provides consulting and training and serves as an expert technical resource to other claim professionals, business partners, customers, and other stakeholders as appropriate or required.
This may include a specific assignment as a severity management resource to one or more field offices.

PRIMARY DUTIES:
- Directly handle the Company's most severe and complex claims
- Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
- Consult with Manager on use of Claim Coverage Counsel as needed.
- Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders; take necessary statements, as strategically appropriate. Complete outside investigation as needed per case specifics.
- Actively engage in the identification, selection and direction of appropriate internal and./or external resources for specific activities required to effectively evaluate claims, such as Subro, Risk Control, nurse consultants and fire or fraud investigators and other experts.
- Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
- Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability & damages exposure.
- Establish and maintain proper indemnity & expense reserves.
- Provide guidance to underwriting business partners with res accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims.
- Recommend appropriate cases for discussion at roundtable.
- Attend and or present at roundtables/authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
- Share experience and deep knowledge of creative resolution techniques to improve the claim results of others.
- Apply the Company-s claim quality management protocols, Best Practices and metrics to all claims; document the rationale for any departure from applicable protocols and metrics.
- Develop and employ creative resolution strategies.
- Apply expert litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.
- Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.
- Actively participate in periodic file quality reviews.
- Responsible for prompt and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution
- Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy our customers.
- Track and control legal expenses to assure cost-effective resolution
- Develop and employ innovative techniques to manage expense and outcome when independent counsel is engaged.
- Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
- Closely monitor independent counsel to ensure quality product.
- Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
- Appropriately deal with information that is considered personal and confidential.
- Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers
- Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws
- Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.
- Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.
- Obtain and evaluate current information regarding trends in the law; digest and communicate this information to other Company departments and divisions to assist in underwriting and management decisions.
- Assist underwriting business partners in marketing and account-contact

Field Severity Support: Some Complex Claim Specialists may be responsible for all or some of the following:
- Collaborate with field severity units in the management and evaluation of some of the Company-s severe and complex liability claims by providing claim handling guidance, recommendations and strategies to Field Product Line Managers, Unit Managers, and Major Case Specialists, for timely, cost effective resolution of liability major cases.
- Actively participate in the coverage, liability and damages analysis and development of creative resolution strategy for severity cases handled in the field. Assist in the recognition of available defenses to contain loss payout and setting of appropriate reserves.
- Regularly and actively participate in field severity roundtables to share expertise and recommendations in all aspects of severe claim management.
- Collaborate with the severity unit in compliance with company claim policies, procedures, practices and standards for the handling of cases that meet the Critical Claim referral guidelines
- Provide mentoring or training as request by field severity management.
- Ensure that the right resources are being applied to each claim to achieve the best result at the most optimal cost.

EDUCATION/COURSE OF STUDY:
- College degree preferred or equivalent business experience.

WORK EXPERIENCE:
- 10+ years liability claim handling experience with 5-10 years experience handling serious injury and complex liability claims preferred (casualty claim operations environment determining coverage, liability, investigation, research, evaluation, negotiation and settlement).

OTHER:
- Position requires a proficiency in oral and written communications.
- Advanced communications skills are required to understand, interpret and convey highly technical information in simple terms to others.
- Thorough understanding of product lines, objectives of claim management, and legal theory issues involving claim resolution. Familiarity with commercial lines/personal lines products, policy language, exclusions, ISO forms, effective claims handling practices.
- Extensive experience handling large exposure and/or complex liability claims
- Familiarity with commercial lines products, policy language, exclusions, ISO forms, effective claims handling practices.
- Thorough understanding of the litigation process, relevant case and statutory law.
Ability to recognize, analyze and advise on complex coverage, liability and damage issues.
- Expert written and verbal communication skills to understand, synthesize, interpret and convey complex data.

- Create and manage positive working relationships with business and marketing partners.
- Ability to analyze and effectively respond to human resource issues.
Utilize technology as a strategic tool.
- Ability to make independent decisions up to $1,000,000 without involvement of supervisor.

Competencies:

Leading the Business:
- Drive Results
- Leads Change
- Executes Business Strategy

Leading Others:
- Attract Top Talent
- Maximize Individual Performance
- Holds Others Accountable
- Aligns Rewards
- Creates and Sustains a Dynamic Workplace-promotes Enterprise culture

Leading Self-Emotional Intelligence:
- Demonstrates Self-Awareness-initiative and accountability
- Applies Critical Thinking
- Communicates Effectively & Influences Others
- Exhibits Courage, Conviction & Credibility

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/HARTFORD-Complex-Claim-Specialist-Job-CT-06101/558996/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/HARTFORD-Complex-Claim-Specialist-Job-CT-06101/558996/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 790295
Location: CT-Hartford

Available Openings: 8

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Investigate, evaluate, reserve, negotiate and resolve assigned serious and complex claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, and disposition. Provides consulting and training and serves as an expert technical resource to other claim professionals, business partners, customers, and other stakeholders as appropriate or required.

PRIMARY DUTIES:
Directly handle assigned severe and/or complex claims.
Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
Consult with Manager on use of Claim Coverage Counsel as needed.
Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders, take necessary statements, as strategically appropriate. Complete outside investigation as needed per case specifics.
Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subro, Risk Control, nurse consultants nurse consultants, and fire or fraud investigators, and other experts.
Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
Maintain claim files and document claim file activities in accordance with established procedures Utilize evaluation documentation tools in accordance with department guidelines.
Proactively review CFAs for adherence to quality standards and trend analysis.
Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability & damages exposure.
Establish and maintain proper indemnity & expense reserves.
Provide guidance to underwriting business partners with respect to accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims.
Recommend appropriate cases for discussion at roundtable.
Attend and or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
Actively and enthusiastically share experience and deep knowledge of creative resolution techniques to improve the claim results of others.
Apply the Companys claim quality management protocols, Best Practices and metrics to all claims; document the rationale for any departure from applicable protocols and metrics.
Develop and employ creative resolution strategies.
Responsible for prompt and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution.
Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy our customers.
Apply expert litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.
Track and control legal expenses to assure cost-effective resolution.
Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.
Develop and employ innovative techniques to manage expense and outcome when independent counsel is engaged.
Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
Recognize cases, based on severity/complexity protocols, that should be transferred to another level of claim professional and refer on a timely basis.
Appropriately deal with information that is considered personal and confidential.
Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.
Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws
Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.
Share accountability with business partners to achieve and sustain quality results.
Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.
May be responsible to research and evaluate current information regarding trends in the law; digest and communicate this information to other Company departments and divisions to assist in underwriting and management decisions.
May assist underwriting business partners in marketing and account-contact efforts.
May participate in periodic file quality reviews.

EDUCATION/COURSE OF STUDY:
College degree or equivalent business experience.

WORK EXPERIENCE:
10+ years claim handling experience with 5 - 7 years experience handling serious injury and complex liability claims preferred.
Extensive working level knowledge and skill in various business line products
Excellent negotiation and customer service skills
Advanced skills in coverage, liability and damages analysis with expert understanding of the litigation process in both state and federal courts, including relevant case and statutory law and procedure; expert litigation management skills.
Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.
Able to make independent decisions on most assigned cases without involvement of supervisor.
Openness to the ideas and expertise of others actively solicits input and shares ideas.
Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.
Demonstrated strong coaching, influence and persuasion skills.
Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise
Can adapt to and support cultural change
Strong technology aptitude; ability to use business technology tools to effect

CERTIFICATES/DEGREES:
State insurance adjusting license (where applicable) and ongoing satisfaction of any necessary continuing education requirements.

OTHER:
Leading the Business:
Drive Results
Leads Change
Executes Business Strategy

Leading Others:
Attract Top Talent
Maximize Individual Performance
Holds Others Accountable
Aligns Rewards
Creates and Sustains a Dynamic Workplace-promotes Enterprise culture

Leading Self-Emotional Intelligence
Demonstrates Self-Awareness-initiative and accountability
Applies Critical Thinking
Communicates Effectively & Influences Others
Exhibits Courage, Conviction & Credibility

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/HARTFORD-Major-Case-Specialist-Job-CT-06101/559004/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/HARTFORD-Major-Case-Specialist-Job-CT-06101/559004/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 790335
Location: CT-Hartford

Available Openings: 4

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Investigate, evaluate, reserve, negotiate and resolve assigned serious and complex claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, and disposition. Provides consulting and training and serves as an expert technical resource to other claim professionals, business partners, customers, and other stakeholders as appropriate or required.

PRIMARY DUTIES:
Directly handle assigned severe and/or complex claims.
Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
Consult with Manager on use of Claim Coverage Counsel as needed.
Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders, take necessary statements, as strategically appropriate. Complete outside investigation as needed per case specifics.
Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subro, Risk Control, nurse consultants nurse consultants, and fire or fraud investigators, and other experts.
Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
Maintain claim files and document claim file activities in accordance with established procedures Utilize evaluation documentation tools in accordance with department guidelines.
Proactively review CFAs for adherence to quality standards and trend analysis.
Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability & damages exposure.
Establish and maintain proper indemnity & expense reserves.
Provide guidance to underwriting business partners with respect to accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims.
Recommend appropriate cases for discussion at roundtable.
Attend and or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
Actively and enthusiastically share experience and deep knowledge of creative resolution techniques to improve the claim results of others.
Apply the Companys claim quality management protocols, Best Practices and metrics to all claims; document the rationale for any departure from applicable protocols and metrics.
Develop and employ creative resolution strategies.
Responsible for prompt and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution.
Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy our customers.
Apply expert litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.
Track and control legal expenses to assure cost-effective resolution.
Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.
Develop and employ innovative techniques to manage expense and outcome when independent counsel is engaged.
Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
Recognize cases, based on severity/complexity protocols, that should be transferred to another level of claim professional and refer on a timely basis.
Appropriately deal with information that is considered personal and confidential.
Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.
Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws
Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.
Share accountability with business partners to achieve and sustain quality results.
Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.
May be responsible to research and evaluate current information regarding trends in the law; digest and communicate this information to other Company departments and divisions to assist in underwriting and management decisions.
May assist underwriting business partners in marketing and account-contact efforts.
May participate in periodic file quality reviews.

EDUCATION/COURSE OF STUDY:
College degree or equivalent business experience.

WORK EXPERIENCE:
10+ years claim handling experience with 5 - 7 years experience handling serious injury and complex liability claims preferred.
Extensive working level knowledge and skill in various business line products
Excellent negotiation and customer service skills
Advanced skills in coverage, liability and damages analysis with expert understanding of the litigation process in both state and federal courts, including relevant case and statutory law and procedure; expert litigation management skills.
Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.
Able to make independent decisions on most assigned cases without involvement of supervisor.
Openness to the ideas and expertise of others actively solicits input and shares ideas.
Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.
Demonstrated strong coaching, influence and persuasion skills.
Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise
Can adapt to and support cultural change
Strong technology aptitude; ability to use business technology tools to effect

CERTIFICATES/DEGREES:
State insurance adjusting license (where applicable) and ongoing satisfaction of any necessary continuing education requirements.

OTHER:
Leading the Business:
Drive Results
Leads Change
Executes Business Strategy

Leading Others:
Attract Top Talent
Maximize Individual Performance
Holds Others Accountable
Aligns Rewards
Creates and Sustains a Dynamic Workplace-promotes Enterprise culture

Leading Self-Emotional Intelligence
Demonstrates Self-Awareness-initiative and accountability
Applies Critical Thinking
Communicates Effectively & Influences Others
Exhibits Courage, Conviction & Credibility

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/HARTFORD-Major-Case-Specialist-Job-CT-06101/559716/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/HARTFORD-Major-Case-Specialist-Job-CT-06101/559716/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

*** Thank you for your interest in this job posting. We are currently accepting resumes and inquiries for possible future positions. ***

SUMMARY:
Demonstrate proficiency in first party estimating, investigation, evaluation and negotiation at the most reasonable cost. Satisfy customer needs and ensure file quality.

PRIMARY DUTIES:
Handle 1st party Property claims of moderate complexity as assigned.
Complete field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.
Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party property damage claims.
Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces
Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder; transition to and from ladder to area requiring inspection; walk on roof.
Establish timely and accurate claim and expense reserves.
Negotiate and convey claim settlements within authority limits.
Write denial letters, Reservation of Rights and other complex correspondence.
Control damages through proper usage of cost containment tools.
Meet all quality standards and expectations per Best Practices.
Maintain an effective diary system and document claim file activities in accordance with established procedures.
Manage file inventory to ensure timely resolution of cases.
Handle files in compliance with state regulations, where applicable.
Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.
Identify and refer claims with MCU exposure to the supervisor.
Recognize when to refer claims to Special Investigations Unit and/or Subro Unit.
Perform administrative functions such as expense accounts, time off reporting, etc. as required
Perform any other duties as required.
Occasional Catastrophe Duty, including other offices and states may be required.

EDUCATION/COURSE OF STUDY:
College degree or equivalent in business discipline.

WORK EXPERIENCE:
Previous property claim handling experience is preferred.
Knowledge of construction, estimating and estimating system (Xactimate preferred)

CERTIFICATES/DEGREES:
Valid driver's license

COMMUNICATION SKILLS:
Must display solid verbal and written communications skills.

COMPUTER SKILLS:
Hardware and software skills and abilities including computers and other similar electronic devices.

OTHER:
Excellent organizational skills with the ability to work independently.
Solid analytical skills.
Excellent negotiation skills.

Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position. As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Return to Previous Page]]> http://travelers.jobs2web.com/job/HARTFORD-Experienced-Outside-Property-Claim-Professional-Job-CT-06101/613761/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/HARTFORD-Experienced-Outside-Property-Claim-Professional-Job-CT-06101/613761/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Report to Risk Control Boiler & Machinery Field Manager. Deliver quality and timely risk control service to internal and external customers in the assigned territory. Work closely with Boiler and Machinery underwriting and claim groups, in support of making informed decisions to maximize profit and growth. Works on complex risks, understands and evaluates Boiler and Machinery coverage, extended coverage, and generally has 10 plus years of Boiler and Machinery consulting experience. May assume marketing and account management responsibilities.

Capable of providing risk assessments and claim investigations in some of the `Special Risk- categories.

PRIMARY DUTIES:
Perform loss control surveys, identify key objects, evaluate exposures and controls, develop meaningful loss estimates, and communicate findings to business partners. Apply critical thinking to determine adequacy of control, likelihood and magnitude of loss, and overall insurability.

Promptly investigate claims as requested by the claim department. Evaluate elements of the accident, extent of damage, damage verification, invoice review, and cause of loss. Identify external factors that may have contributed to the loss, and opportunities for subrogation. Effectively communicate, document, and report findings.

Conduct boiler and pressure inspections in accordance with jurisdictional rules by performing thorough examinations, identifying hazardous conditions, applying appropriate codes and standards, recommending corrective action, and submitting required reports. Explain to customer how these recommendations impact their business, and appropriate courses of action.

Build and maintain productive relationships with underwriting and service teams assigned to support the business, with the broker/agent community, with claim, and with clients.

Serve in the Account Consultant role for a designated local account, agent, or broker. Manage the relationship to ensure service needs are met. Participate in marketing calls, conduct presentations to sell risk control and its services. Assist in the development and delivery of training seminars.

Manage workload within an assigned territory by utilizing all available resources. Take ownership of the territory and effectively prioritize, plan, and schedule work. Utilize technology resources for maximum efficiency. Respond to customer requests in a timely and professional manner.

Provide mentoring and training to junior risk control consultants, account executives, claim representatives, agents, brokers, and jurisdictions. Conduct co-surveys to further develop and strengthen staff and relationships. When possible, serve on jurisdictional Boiler Boards and/or Task Force Teams to provide technical expertise to the industry.

CERTIFICATES/DEGREES:
National Board Commission

OTHER:
Perform all tasks in strict accordance with The Travelers Boiler & Machinery Safety Program.

Note: In performing the duties required of the position, incumbent may be exposed to:
- Extreme temperatures and humidity
- Soot, dust, dirt and/or sludge
- High noise levels
- Asbestos and/or other toxic elements
- May be required to be around moving, hot, cold, pressurized and/or
- Electrically energized equipment

In performing the functions of the position, the incumbent may be required to:
- Climb, balance, maneuver, at high levels and in dark places
- Walk on uneven surfaces
- Climb through tight openings
- Work in confined spaces

Communication
Clearly expresses ideas, recommendations, etc. in writing.
Influences others to take action on recommendations, obtains consistent by-in.
Shares information and maintains confidentiality
Listens effectively

Technical Skills
Has mastered Risk Control computer systems applications relevant for their area
Handles assignments up to the level requiring RSC or Specialist
Handles most complex surveys in territory

Customer Service/Marketing
Identifies customer needs and takes appropriate action to meet those needs.
Act with a sense of urgency.
Builds credibility with internal and external customers
Creates customer satisfaction by demonstrating the value of inspection and/or risk control services

Resource Management
Continually assesses workload in light of business priorities; directs own efforts accordingly
Identifies methods for improving personal productivity
Understands when it is appropriate to bring in technical expertise of our specialists.

We require certification from the National Board of Boiler and Pressure Vessels Inspectors

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Return to Previous Page]]> http://travelers.jobs2web.com/job/HARTFORD-Boiler-&-Machinery-Risk-Control-Multiple-Locations-in-USA-Job-CT-06101/613813/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/HARTFORD-Boiler-&-Machinery-Risk-Control-Multiple-Locations-in-USA-Job-CT-06101/613813/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 791310
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Demonstrate proficiency in first party estimating, investigation, evaluation and negotiation at the most reasonable cost. Satisfy customer needs and ensure file quality.

PRIMARY DUTIES:
Handle 1st party Property claims of moderate complexity as assigned.
Complete field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.
Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party property damage claims.
Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces
Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder; transition to and from ladder to area requiring inspection; walk on roof.
Establish timely and accurate claim and expense reserves.
Negotiate and convey claim settlements within authority limits.
Write denial letters, Reservation of Rights and other complex correspondence.
Control damages through proper usage of cost containment tools.
Meet all quality standards and expectations per Best Practices.
Maintain an effective diary system and document claim file activities in accordance with established procedures.
Manage file inventory to ensure timely resolution of cases.
Handle files in compliance with state regulations, where applicable.
Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.
Identify and refer claims with MCU exposure to the supervisor.
Recognize when to refer claims to Special Investigations Unit and/or Subro Unit.
Perform administrative functions such as expense accounts, time off reporting, etc. as required
Perform any other duties as required.
Occasional Catastrophe Duty, including other offices and states may be required.

EDUCATION/COURSE OF STUDY:
College degree or equivalent in business discipline.

WORK EXPERIENCE:
Previous property claim handling experience is preferred.
Knowledge of construction, estimating and estimating system (Xactimate preferred)

CERTIFICATES/DEGREES:
Valid driver's license

COMMUNICATION SKILLS:
Must display solid verbal and written communications skills.

COMPUTER SKILLS:
Hardware and software skills and abilities including computers and other similar electronic devices.

OTHER:
Excellent organizational skills with the ability to work independently.
Solid analytical skills.
Excellent negotiation skills.

Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position. As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/HARTFORD-Claim-Rep,-Outside-Property-Job-CT-06101/630342/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/HARTFORD-Claim-Rep,-Outside-Property-Job-CT-06101/630342/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 791662
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
- As a member of local line of business (LOB) management team, responsible for product quality and performance for a specific team of claim professionals.
- Provide guidance and direction to direct reports through a continuous process of management involvement and frequent claim file review.
- Serve as a field representative for the Home Office LOB product, as requested.
- Reinforce LOB Vision, Strategies, and Objectives through word and action.
- Select, lead, mentor, performance manage and develop staff

PRIMARY DUTIES:
Attract, Retain and Develop World Class Talent:
- Proactive recruitment of talent; work with management to establish and implement a strategic staffing strategy
- Effective orientation and on-boarding.
- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
- Work with management to develop and implement effective training, performance development and succession planning
- Effective retention planning; proactively manage and respond to turnover.
- Effectively utilize reward system to distinguish top performers and significant achievements.
Provide Compelling Claim Services
- Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers,
- Develop & execute a strategic file management plan that achieves optimal file resolution and business results.
- Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency.
- Review new notices, ensuring claims are assigned to staff with appropriate skill sets.
- Conduct quality file reviews per office/ best practices guidelines.
- Establish/ follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary.
- Implement strategies and initiatives to improve file quality, customer service and manage costs.
Drive the Information Advantage
- Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.
Achieve Optimal Solutions
- Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.
- Operate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense
Partner for Mutual Success
- Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.
- Participate in business meetings and agency visits as required

EDUCATION/COURSE OF STUDY:
- College degree preferred or equivalent work experience

WORK EXPERIENCE:
- Significant Claim work experience in at least one line of business, Claim management experience preferred

CERTIFICATES/DEGREES:
- Insurance license(s) as required by state regulation.

OTHER:
Span of control approximately 6 to 8 Claim Professionals, Span of control may vary based on:
- complexity of LOB
- experience of staff
- team composition
- market mix

Outside Property Positions only require that employees be able to:
- Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces
- Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder; transition to and from ladder to area requiring inspection; walk on roof.
- Deploy on CAT duty as required.

Leading the Business:
- Drive Results
- Leads Change
- Executes Business Strategy

Leading Others:
- Attract Top Talent
- Maximize Individual Performance
- Holds Others Accountable
- Aligns Rewards
- Creates and Sustains a Dynamic Workplace

Leading Self:
- Demonstrates Self-Awareness
- Applies Critical Thinking
- Communicates Effectively & Influences Others
- Exhibits Courage, Conviction & Credibility

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/HARTFORD-Property-Unit-Manager-Job-CT-06101/653565/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/HARTFORD-Property-Unit-Manager-Job-CT-06101/653565/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS