http://travelers.jobs2web.com/go/Connecticut-Legal-Jobs/13887/ View Connecticut Legal Jobs at Travelers en-us http://travelers.jobs2web.com/images/travelers/home_logo.gif http://travelers.jobs2web.com/go/Connecticut-Legal-Jobs/13887/ 720 Job ID: 790306
Location: CT-Hartford

Available Openings: 7

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Investigate, evaluate, reserve, negotiate and resolve the company-s most severe and/or complex claims, in multiple jurisdictions, in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, and disposition. Provides consulting and training resources, and serve as a contact and technical resource to the field and our business partners.
Provides consulting and training and serves as an expert technical resource to other claim professionals, business partners, customers, and other stakeholders as appropriate or required.
This may include a specific assignment as a severity management resource to one or more field offices.

PRIMARY DUTIES:
- Directly handle the Company's most severe and complex claims
- Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
- Consult with Manager on use of Claim Coverage Counsel as needed.
- Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders; take necessary statements, as strategically appropriate. Complete outside investigation as needed per case specifics.
- Actively engage in the identification, selection and direction of appropriate internal and./or external resources for specific activities required to effectively evaluate claims, such as Subro, Risk Control, nurse consultants and fire or fraud investigators and other experts.
- Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
- Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability & damages exposure.
- Establish and maintain proper indemnity & expense reserves.
- Provide guidance to underwriting business partners with res accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims.
- Recommend appropriate cases for discussion at roundtable.
- Attend and or present at roundtables/authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
- Share experience and deep knowledge of creative resolution techniques to improve the claim results of others.
- Apply the Company-s claim quality management protocols, Best Practices and metrics to all claims; document the rationale for any departure from applicable protocols and metrics.
- Develop and employ creative resolution strategies.
- Apply expert litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.
- Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.
- Actively participate in periodic file quality reviews.
- Responsible for prompt and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution
- Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy our customers.
- Track and control legal expenses to assure cost-effective resolution
- Develop and employ innovative techniques to manage expense and outcome when independent counsel is engaged.
- Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
- Closely monitor independent counsel to ensure quality product.
- Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
- Appropriately deal with information that is considered personal and confidential.
- Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers
- Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws
- Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.
- Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.
- Obtain and evaluate current information regarding trends in the law; digest and communicate this information to other Company departments and divisions to assist in underwriting and management decisions.
- Assist underwriting business partners in marketing and account-contact

Field Severity Support: Some Complex Claim Specialists may be responsible for all or some of the following:
- Collaborate with field severity units in the management and evaluation of some of the Company-s severe and complex liability claims by providing claim handling guidance, recommendations and strategies to Field Product Line Managers, Unit Managers, and Major Case Specialists, for timely, cost effective resolution of liability major cases.
- Actively participate in the coverage, liability and damages analysis and development of creative resolution strategy for severity cases handled in the field. Assist in the recognition of available defenses to contain loss payout and setting of appropriate reserves.
- Regularly and actively participate in field severity roundtables to share expertise and recommendations in all aspects of severe claim management.
- Collaborate with the severity unit in compliance with company claim policies, procedures, practices and standards for the handling of cases that meet the Critical Claim referral guidelines
- Provide mentoring or training as request by field severity management.
- Ensure that the right resources are being applied to each claim to achieve the best result at the most optimal cost.

EDUCATION/COURSE OF STUDY:
- College degree preferred or equivalent business experience.

WORK EXPERIENCE:
- 10+ years liability claim handling experience with 5-10 years experience handling serious injury and complex liability claims preferred (casualty claim operations environment determining coverage, liability, investigation, research, evaluation, negotiation and settlement).

OTHER:
- Position requires a proficiency in oral and written communications.
- Advanced communications skills are required to understand, interpret and convey highly technical information in simple terms to others.
- Thorough understanding of product lines, objectives of claim management, and legal theory issues involving claim resolution. Familiarity with commercial lines/personal lines products, policy language, exclusions, ISO forms, effective claims handling practices.
- Extensive experience handling large exposure and/or complex liability claims
- Familiarity with commercial lines products, policy language, exclusions, ISO forms, effective claims handling practices.
- Thorough understanding of the litigation process, relevant case and statutory law.
Ability to recognize, analyze and advise on complex coverage, liability and damage issues.
- Expert written and verbal communication skills to understand, synthesize, interpret and convey complex data.

- Create and manage positive working relationships with business and marketing partners.
- Ability to analyze and effectively respond to human resource issues.
Utilize technology as a strategic tool.
- Ability to make independent decisions up to $1,000,000 without involvement of supervisor.

Competencies:

Leading the Business:
- Drive Results
- Leads Change
- Executes Business Strategy

Leading Others:
- Attract Top Talent
- Maximize Individual Performance
- Holds Others Accountable
- Aligns Rewards
- Creates and Sustains a Dynamic Workplace-promotes Enterprise culture

Leading Self-Emotional Intelligence:
- Demonstrates Self-Awareness-initiative and accountability
- Applies Critical Thinking
- Communicates Effectively & Influences Others
- Exhibits Courage, Conviction & Credibility

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/HARTFORD-Complex-Claim-Specialist-Job-CT-06101/558996/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/HARTFORD-Complex-Claim-Specialist-Job-CT-06101/558996/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 790295
Location: CT-Hartford

Available Openings: 8

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Investigate, evaluate, reserve, negotiate and resolve assigned serious and complex claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, and disposition. Provides consulting and training and serves as an expert technical resource to other claim professionals, business partners, customers, and other stakeholders as appropriate or required.

PRIMARY DUTIES:
Directly handle assigned severe and/or complex claims.
Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
Consult with Manager on use of Claim Coverage Counsel as needed.
Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders, take necessary statements, as strategically appropriate. Complete outside investigation as needed per case specifics.
Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subro, Risk Control, nurse consultants nurse consultants, and fire or fraud investigators, and other experts.
Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
Maintain claim files and document claim file activities in accordance with established procedures Utilize evaluation documentation tools in accordance with department guidelines.
Proactively review CFAs for adherence to quality standards and trend analysis.
Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability & damages exposure.
Establish and maintain proper indemnity & expense reserves.
Provide guidance to underwriting business partners with respect to accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims.
Recommend appropriate cases for discussion at roundtable.
Attend and or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
Actively and enthusiastically share experience and deep knowledge of creative resolution techniques to improve the claim results of others.
Apply the Companys claim quality management protocols, Best Practices and metrics to all claims; document the rationale for any departure from applicable protocols and metrics.
Develop and employ creative resolution strategies.
Responsible for prompt and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution.
Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy our customers.
Apply expert litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.
Track and control legal expenses to assure cost-effective resolution.
Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.
Develop and employ innovative techniques to manage expense and outcome when independent counsel is engaged.
Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
Recognize cases, based on severity/complexity protocols, that should be transferred to another level of claim professional and refer on a timely basis.
Appropriately deal with information that is considered personal and confidential.
Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.
Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws
Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.
Share accountability with business partners to achieve and sustain quality results.
Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.
May be responsible to research and evaluate current information regarding trends in the law; digest and communicate this information to other Company departments and divisions to assist in underwriting and management decisions.
May assist underwriting business partners in marketing and account-contact efforts.
May participate in periodic file quality reviews.

EDUCATION/COURSE OF STUDY:
College degree or equivalent business experience.

WORK EXPERIENCE:
10+ years claim handling experience with 5 - 7 years experience handling serious injury and complex liability claims preferred.
Extensive working level knowledge and skill in various business line products
Excellent negotiation and customer service skills
Advanced skills in coverage, liability and damages analysis with expert understanding of the litigation process in both state and federal courts, including relevant case and statutory law and procedure; expert litigation management skills.
Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.
Able to make independent decisions on most assigned cases without involvement of supervisor.
Openness to the ideas and expertise of others actively solicits input and shares ideas.
Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.
Demonstrated strong coaching, influence and persuasion skills.
Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise
Can adapt to and support cultural change
Strong technology aptitude; ability to use business technology tools to effect

CERTIFICATES/DEGREES:
State insurance adjusting license (where applicable) and ongoing satisfaction of any necessary continuing education requirements.

OTHER:
Leading the Business:
Drive Results
Leads Change
Executes Business Strategy

Leading Others:
Attract Top Talent
Maximize Individual Performance
Holds Others Accountable
Aligns Rewards
Creates and Sustains a Dynamic Workplace-promotes Enterprise culture

Leading Self-Emotional Intelligence
Demonstrates Self-Awareness-initiative and accountability
Applies Critical Thinking
Communicates Effectively & Influences Others
Exhibits Courage, Conviction & Credibility

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/HARTFORD-Major-Case-Specialist-Job-CT-06101/559004/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/HARTFORD-Major-Case-Specialist-Job-CT-06101/559004/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 790335
Location: CT-Hartford

Available Openings: 4

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Investigate, evaluate, reserve, negotiate and resolve assigned serious and complex claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, and disposition. Provides consulting and training and serves as an expert technical resource to other claim professionals, business partners, customers, and other stakeholders as appropriate or required.

PRIMARY DUTIES:
Directly handle assigned severe and/or complex claims.
Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
Consult with Manager on use of Claim Coverage Counsel as needed.
Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders, take necessary statements, as strategically appropriate. Complete outside investigation as needed per case specifics.
Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subro, Risk Control, nurse consultants nurse consultants, and fire or fraud investigators, and other experts.
Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
Maintain claim files and document claim file activities in accordance with established procedures Utilize evaluation documentation tools in accordance with department guidelines.
Proactively review CFAs for adherence to quality standards and trend analysis.
Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability & damages exposure.
Establish and maintain proper indemnity & expense reserves.
Provide guidance to underwriting business partners with respect to accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims.
Recommend appropriate cases for discussion at roundtable.
Attend and or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
Actively and enthusiastically share experience and deep knowledge of creative resolution techniques to improve the claim results of others.
Apply the Companys claim quality management protocols, Best Practices and metrics to all claims; document the rationale for any departure from applicable protocols and metrics.
Develop and employ creative resolution strategies.
Responsible for prompt and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution.
Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy our customers.
Apply expert litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.
Track and control legal expenses to assure cost-effective resolution.
Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.
Develop and employ innovative techniques to manage expense and outcome when independent counsel is engaged.
Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
Recognize cases, based on severity/complexity protocols, that should be transferred to another level of claim professional and refer on a timely basis.
Appropriately deal with information that is considered personal and confidential.
Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.
Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws
Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.
Share accountability with business partners to achieve and sustain quality results.
Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.
May be responsible to research and evaluate current information regarding trends in the law; digest and communicate this information to other Company departments and divisions to assist in underwriting and management decisions.
May assist underwriting business partners in marketing and account-contact efforts.
May participate in periodic file quality reviews.

EDUCATION/COURSE OF STUDY:
College degree or equivalent business experience.

WORK EXPERIENCE:
10+ years claim handling experience with 5 - 7 years experience handling serious injury and complex liability claims preferred.
Extensive working level knowledge and skill in various business line products
Excellent negotiation and customer service skills
Advanced skills in coverage, liability and damages analysis with expert understanding of the litigation process in both state and federal courts, including relevant case and statutory law and procedure; expert litigation management skills.
Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.
Able to make independent decisions on most assigned cases without involvement of supervisor.
Openness to the ideas and expertise of others actively solicits input and shares ideas.
Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.
Demonstrated strong coaching, influence and persuasion skills.
Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise
Can adapt to and support cultural change
Strong technology aptitude; ability to use business technology tools to effect

CERTIFICATES/DEGREES:
State insurance adjusting license (where applicable) and ongoing satisfaction of any necessary continuing education requirements.

OTHER:
Leading the Business:
Drive Results
Leads Change
Executes Business Strategy

Leading Others:
Attract Top Talent
Maximize Individual Performance
Holds Others Accountable
Aligns Rewards
Creates and Sustains a Dynamic Workplace-promotes Enterprise culture

Leading Self-Emotional Intelligence
Demonstrates Self-Awareness-initiative and accountability
Applies Critical Thinking
Communicates Effectively & Influences Others
Exhibits Courage, Conviction & Credibility

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/HARTFORD-Major-Case-Specialist-Job-CT-06101/559716/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/HARTFORD-Major-Case-Specialist-Job-CT-06101/559716/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 790333
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Leads a team of claim professionals handling the Company's most severe and complex claims.
Manages the effective handling and resolution of claims exceeding field office authority levels or meeting other referral triggers.
Ensures that technical advice and mentorship is provided to the field and other home office claim teams for claims within their authority levels. Helps to drive knowledge transfer and sharing of expertise to develop major case talent throughout the organization.

PRIMARY DUTIES:
- Provide assistance and support in the management and evaluation of the Company's most severe and complex liability claims.
- Create and implement innovative business strategies.
- Drive and support cultural change.
- Develop and maintain collaborative relationships and partnerships with the field, business & marketing partners and customers.
- Provide prompt and courteous communication and service to business partners and customers. When appropriate, assure responses to inquiries and requests from the public.
- Assume shared responsibility for shared results.
- Lead, manage and motivate the organization toward improved quality and higher standards. Oversee and participate in periodic file quality reviews.
- Provide claim-handling guidance, recommendations and strategies to Complex and Major Case Specialists, Field Claim Leadership and/or Professionals, Defense Counsel and insureds/clients.
- When appropriate, actively participate in the coverage, liability and damages analysis and development of strategy leading towards case resolution. Assist in the recognition of available defenses.
- Proactively counsel and/or train business partners and staff on risk selection, questions of coverage, liability damages, evaluation, disposition, policy forms and trend analysis
- Develop, implement and monitor Major Case claim policies, procedures, practices and standards for the handling of claims by professionals within the home office and field organizations.
- Drive and monitor the prevention and/or control of litigation through the selection of counsel, evaluation and direction of claim and litigation strategy.
- Ensure effective and efficient management of allocated loss adjustment expenses, and establish and maintain appropriate and timely case estimates.
- Represent the company as a technical resource, attend legal proceedings as needed, and act within established professional guidelines as well as applicable state laws.
- Provide technical assistance to Claim University in identifying, developing and presenting training and strategic approaches that will optimize the effectiveness of field claim handling.
- Prepare and deliver timely and informative management reports and presentation materials
- Directly manage a small team of employees. This includes, but is not limited to: recruitment and selection of top talent, training & development, performance management, succession planning, developing workflow & distributing assignments, and compensation planning.
- Perform other related duties as required.

EDUCATION/COURSE OF STUDY:
- College degree.

WORK EXPERIENCE:
- 15 years claim-handling experience with 8-10 years direct experience handling complex and/or high-value liability claims.

OTHER:
- Demonstrated ability to lead and inspire others to meet and exceed high expectations.
- Demonstrated coaching, influence and persuasion skills.
- Expert skills in the recognition, analysis and communication of coverage, liability and damages issues.
- Deep understanding of the litigation process in both state and federal courts, including relevant case and statutory law and procedure.
- Ability and confidence to make independent decisions on exposures without involvement of supervisor, where appropriate.

- Thorough understanding of commercial lines products, policy language, exclusions, ISO and proprietary forms.
- Deep familiarity with effective claims handling practices.
- Expert written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise.

- Excellent presentation and persuasion skills.
- Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information.
- Demonstrated expertise in handling class-action and multi-district litigation.
- Demonstrated history of strong mentoring relationships and influence management skills throughout an organization.
- Ability to recognize, evaluate and direct resolution of appellate issues pursuant to corporate goals and expectations

Competencies:

Leading the Business:
- Drive Results
- Leads Change
- Executes Business Strategy

Leading Others:
- Attract Top Talent
- Maximize Individual Performance
- Holds Others Accountable
- Aligns Rewards
- Creates and Sustains a Dynamic Workplace-promotes Enterprise culture

Leading Self-Emotional Intelligence:
- Demonstrates Self-Awareness-initiative and accountability
- Applies Critical Thinking
- Communicates Effectively & Influences Others
- Exhibits Courage, Conviction & Credibility

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/HARTFORD-2VP-Business-Torts-Job-CT-06101/559722/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/HARTFORD-2VP-Business-Torts-Job-CT-06101/559722/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 788909
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Purpose
- Provide specialized investigative expertise by applying forensic data analysis techniques to identify insurance fraud trends and patterns.
- Proactively develop information that generates accurate and meaningful intelligence, resulting in productive leads for investigative field staff.
- Use state-of-the-art technology to create and enhance fraud detection systems.
- Liaison with other business groups throughout the entire enterprise, external industry groups, NICB, and law enforcement agencies to expand the technical and analytical capabilities of our company.

General Job Components
- Develop and apply proper analysis techniques to large data sets to identify trends and patterns of insurance fraud and abuse.
- Present analytical information clearly through spoken and written reports.
- Work closely with investigative staff to further develop investigative leads.
- Work well with minimal supervision, as well as function effectively in a team environment.
- Demonstrate a high level of service and self direction.
- Able to receive investigative requests from field staff and promptly return a case assessment that is clearly articulated, with meaningful, actionable steps.
- Work closely with, and provide training to staff on fraud detection software applications.
- Has expert experience using Excel, Access, and PowerPoint.
- Has work experience using data analysis and statistical techniques for analyzing large data sets.
-Has business knowledge of current state-of-the-art data visualization software.
- Seek out and evaluate new fraud detection software.
- Has a working knowledge of applicable statutes (local, state, federal) that pertain to insurance fraud.
- Provide investigative feedback on various aspects of the entire business process, to improve workflow and identify opportunities for improvement.
- Attend industry and law enforcement meetings to actively participate in the development and sharing of information.
- Use technology and analysis to drive the results of a major case investigation. Monitor progress of the investigation. As new information surfaces, may redirect the course of the investigation.
- Proactively monitor industry information bulletins to assess potential exposure to the company.
- Handle personal and confidential information with a high degree of integrity.
- Occasional overnight travel (up to fifteen nights per year).
- May testify in court proceedings as necessary.

Qualifications, Requisite Skills, and Competencies
- Work Experience Background: Advanced knowledge of analytical methodologies, investigative techniques and insurance and claim operations (e.g., Commercial, Personal, Workers- Compensation insurance products or litigation management).
- Educational Background: Minimum 4-year college degree in related field. Prefer college degree with additional law enforcement, insurance claim or research focused experience.
- Investigative and Analytical Skills: Logical and sequential thinker; evaluates alternative courses of action; ability to assess situations and make reliable decisions with limited information. Ability to identify relationships between facts and circumstances, objectively evaluate the pros, cons, and implications of various courses of action.
- Information Technology: Computer, database, and Internet proficient. Ability to self-teach new and emerging work-related technological advances. Knowledge of available resources (internal and external) to assist in investigations. Displays initiative and innovation to find what is needed.
- Influencing Skills: Ability to present arguments logically and tactfully when influencing a course of action to gain support. Ability to present a variety of options, and anticipate and plan for objections. Ability to work for mutually acceptable solutions that benefit all parties involved.
- Flexibility, Organizational and Time Management Skills: Ability to remain open minded and change opinions on the basis of new information. Make transitions easily from task to task; change focus quickly as demands change. Adept at developing and maintaining a written diary or record keeping system to manage individual projects and achieve results.
- Communication Skills: Ability to read and interpret complex information and explain it to others; listen actively; stay focused; identify hidden messages and draw out underlying issues. Adept at tailoring communication to situation and audience. Ability to communicate simple to complex written information clearly and concisely in formal and informal documents to convey the right message.
- Familiarity with fair claim practices, tort law and legal terminology.

Performance Measured By
- Quality, Logic and Thoroughness of Analysis
- Timeliness of Analysis
- Customer Service
- Workload Management
- Communication Skills

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/Hartford-Forensic-Analyst-Job-CT-06199/467780/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/Hartford-Forensic-Analyst-Job-CT-06199/467780/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 790939
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Claim Industry Lead

This Industry-Focused Claim Product Manager is an exciting opportunity for a multi-line claim professional to use his/her expertise to partner with the Middle Market -Industry Edge Product Management team to drive strategy and increase the overall effectiveness of the line of business.
You will play an integral role in the development of claim strategy and operating practices such that claim best serves each unique industry. In addition, the Claim Product Manager plays a critical role in the development and ongoing management of each industry program

PRIMARY DUTIES:
- Serve as a Claim Industry Lead to a portfolio of Middle Market industry specific businesses
involving Underwriting CURE and Operational Reviews
- Liaison for all claim issues in aligned portfolio
- Management information (MI) trending and product performance analyses
- Collaborate with System/MI for coding updates to cull out product performance trends
- Design and implement Claim workflow across industries
- Attend industry trade shows/industry meetings, develop industry-leading knowledge and competitor intelligence
- Provide coverage consultation as it relates to forms development
- Engage in Industry advocate teams Design and develop advocate teams across Claim
- Collaborate with Claim Legal on refining Industry expertise across Staff Counsel and Home Office Legal team
- Develop holistic claim approach to support the business beyond across the enterprise (General Liability ,WC, Auto, Property)

Claim Strategy:
- Develop and implement strategies to address and improve claim results.
- Collaborate with claim management, claim legal and other claim product areas to develop new resources to increase sales and productivity

Claim Practices & Field Support:
- Consult with and advise business management on new business process changes. Proactively stay abreast of industry, developments, changing trends and jurisdictional issues. Assists in industry analysis and benchmarking studies.
- Partner with product training resources and Claim University in the development and design of technical claim/leadership training strategies, programs and curriculum.
- Partner with field management, Claim Finance and Claim MI to assist in developing and executing a financial management and control strategy to limit financial risk associated with claim costs.
- Serve as a contact and technical resource to field and business partners on claim policy interpretation, coverage issues, settlement authority, extra contractual litigation, compliance and regulatory issues, program and/or procedural issues.
- Provide field claim management guidance on legislative, regulatory, and market conduct issues.

Requirements:

- Multi-Line Claims experience preferred
- Strong financial management and analysis skills
- Advanced knowledge of claim business, processes and systems
- Advanced knowledge of project management skills and protocols
- Ability to analyze, develop and present complex business strategies
- Strong business savvy and judgment skills
- 4 year degree preferred; masters a plus

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/HARTFORD-Claim-Product-Manager-Industry-Edge-Job-CT-06101/610752/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/HARTFORD-Claim-Product-Manager-Industry-Edge-Job-CT-06101/610752/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 791311
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Summary

Prepare Personal Lines manuals in support of rate changes and product introductions. Compile, submit and negotiate approval of Personal Lines rate, rule and form filings. Provide support to business units on filing related issues. Coordinate interaction with business unit representatives, Legal, Government Affairs and other areas as appropriate throughout the filing process. Distribute finalized manuals for internal and external use.

Primary Responsibilities

Understand and support the overall filing strategy for assigned states. Assist various PL business units throughout the development and preparation of filing materials. Revise and maintain Personal Lines auto, home & OPL rate/rule manuals and underwriting guidelines in support of state rate/product changes, countrywide initiatives, and product launches. Compile, submit & negotiate approval of rate, rule and form filings in support of the organization-s goals and objectives and in compliance with state regulatory requirements. Manage the communication and negotiation of filings with state insurance departments and appropriate company personnel in order to ensure timely approval of filings. Contribute to the preparation of responses to state insurance department inquiries. Distribute revised and finalized rate/rule manuals for internal (business center and product management) and external (state insurance department, agent and vendor) use.

In conjunction with Regulatory Manager/Director, review and interpret state insurance department statutes, regulations, bulletins, etc. to determine impact and ensure adherence to Personal Lines filing and regulatory requirements. Communicate resultant impacts to appropriate business areas.

Develop and maintain extensive contacts with state insurance department staff. Represent the company at industry meetings. Participate on ad hoc projects and strategic initiatives, as assigned by senior staff. Respond to DOI premium surveys and data calls.

Education/Work Experience Qualifications

-Familiarity with regulatory and compliance aspects of the insurance industry
-Knowledge of personal lines industry and products
-4 year college degree or equivalent work experience required (minimum 3 years in regulatory, compliance or product fields)
-Foundational application skills (Microsoft Word, Outlook & Access, Adobe Acrobat, etc.)

Other/Competencies
Technical Expertise/Business Knowledge

-Familiarity with regulatory requirements as they relate to personal insurance
-Proven problem solving skills
-Ability to develop expertise in state-specific regulations for assigned states
-Demonstrated production of quality work products
-Solid research and analytical skills
-Ability to understand and support evolving business needs
-Strong attention to detail

Communication

-Strong oral and written communication skills
-Ability to negotiate skillfully and successfully
-Ability to identify, understand and synthesize complex issues
-Effective communication at all levels across the organization

Self-Management

-Ownership of decisions and actions
-Prioritization and management of competing duties and projects
-Ability to meet established service level agreements
-Establishment of self as credible, reliable and available both within and outside the organization
-Capable of responding to issues and problems in a timely, consistent and reasonable manner

Interpersonal Skills/Contribution to Overall Effectiveness of Unit

-Establishment and maintenance of cooperative relationships across organizational lines and with insurance department contacts
-Willingness to accept new responsibilities and adapt to change
-Capable of representing the company image, working within a sensitive environment and promoting the organization-s goals and objectives
-Ability to work independently and in a team environment

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/HARTFORD-Regulatory-&-Filings-Analyst-Job-CT-06101/630343/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/HARTFORD-Regulatory-&-Filings-Analyst-Job-CT-06101/630343/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 791640
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Summary
This position is responsible for:
Project Management related to motor vehicle appraisal and evaluation software.
Vendor Management.
Supporting the strategy and operations of a line of business product, program or function.
Developing and designing programs and helping to lead initiatives for improving countrywide results.
Evaluating operating environment, vendors, workflow processes, and support services for assigned line of business or product. Documenting multiple solutions to recommend and assisting with implementation of changes for improvement.
Working within broad limits and authority on complex assignments requiring specialized knowledge in breadth and/or depth in area of expertise.
May serve as Team Lead.

Primary Duties and Responsibilities
Claim Strategy:
Tracking projects and updating statuses to all interested parties.
Developing Gantt charts for project deliverables.
Vendor Management and IT systems coordination.
Develop and implement strategies to address and improve claim results.
Collaborate with claim management, claim Legal and other claim product areas to develop new resources to increase sales and productivity reduce expenses and improve claim results and customer service through workflow and process efficiencies.
Assist with the identification and escalation of improvement opportunities and understand and assess barriers identified areas in need of improvement.
Assist with vendor management in support of workflow and process improvement initiatives.

Claim Practices & Field Support:
Consult with and advise business management on new business process changes. Direct initiatives in support of these changes.
Proactively stay abreast of industry, developments, changing trends and jurisdictional issues. Assists in industry analysis and benchmarking studies. Attend various seminars and conference as appropriate.
Partner with Claim University on the development and design of technical claim/
leadership training strategies, programs and curriculum.
Partner with field management, Claim Finance and Claim MI to assist in developing and executing a financial management and control strategy to limit financial risk associated with claim costs.
Serve as a contact and technical resource to field and business partners on claim policy interpretation, coverage issues, settlement authority, extra contractual litigation, compliance and regulatory issues, program and/or procedural issues.
Provide field claim management guidance on legislative, regulatory, and market conduct issues.
Share accountability with business partners to achieve and sustain quality results.

Business Process, Workflow and Technology:
Create, implement, and maintain claim handling guidelines, policies, procedures and processes. Assists in the development and implementation of claim policy language endorsement
Investigate new technology and the application for improving business process and increasing productivity.
Conduct competitive analyses and benchmarking studies.
Provide technical knowledge and project coordination on large-scale claim workflow and systems projects.
Develop training materials and instruct users on strategies, processes and/or procedures.

Business Partner Support:
Build and maintain strong partnerships with Underwriting, Product Management, Marketing, and Actuarial to drive business results.

Leadership:
Assist in developing team goals and drive strategies to meet business objectives.
May serve as Team Lead.

Education / Work Experience
College degree and 4+ years claim related experience. Technical Requirements:
Strong Excel skills with an emphasis on project management
CCC product knowledge

Strong financial management and analysis skills.
Advanced knowledge of claim business, processes and systems.
Advanced knowledge of project management skills and protocols.
Expert at modeling and analyzing business strategy alternatives

Other
Competencies, as demonstrated by ability to:

Lead the Business:
Translate vision into realistic business strategies
Assist in leading change
Promote enterprise culture; understand and work with other functions

Lead Self:
Exhibit courage, credibility and conviction
Communicate effectively
Influence others by appealing to reason and the interests of involved parties
Apply critical thinking and judgment skills

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/HARTFORD-Claim-Product-Manager-Auto-Appraisal-Vendor-Managment-Job-CT-06101/653110/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/HARTFORD-Claim-Product-Manager-Auto-Appraisal-Vendor-Managment-Job-CT-06101/653110/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 791653
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
A thought leader and innovator with the experience and skill necessary to develop a world class talent pool across business groups for executive and senior management positions. We are looking for a true expert, enthusiast and top performing practitioner of the art and science of full life cycle recruiting. The Director will have experience developing all recruiting methodologies to measurable results, and the ability to supersede the corporate recruiting norm in the field of competitive talent acquisition. The Director will be a business partner, and consultant working closely with business clients and HR management to develop recruiting strategies to support current and future business plans. This individual will work with a high level of autonomy. Will eventually oversee the day-to-day management, planning, and development of staff within the TA group. Responsible for all personnel decisions including hiring, terminations and disciplinary actions.

PRIMARY DUTIES:
Utilize both tried-and-true as well as unconventional and innovative sourcing approaches that lead to successful results in hiring for complex and senior management level positions.

Develop and maintain a network throughout the industry to build an up-to-date pool of current and potential candidates. This includes contacts through industry groups and associations as well as direct contact with candidates.

Research and develop strategic solutions that will attract and acquire high quality candidates and build a pipeline for future needs. Develop and utilize alternative sourcing methods to attract an experienced, professional and diversified workforce. Sources would include community organizations, peers in other companies, search firms, technological resources, etc.

Pre-qualify internal candidates who apply for positions through the job posting system and serve as a resource for internal employees seeking career guidance.

Perform full-life cycle recruiting (source, pre-qualify, interview, assess, extend/negotiate offers) for executive and senior management positions. Works with business leaders to assess candidates.

Partner with senior business leaders to implement a talent acquisition strategy within the business unit.

Develop competitive intelligence (hiring practices, salary information, layoffs, etc), share that information with business partners and leverage that information to develop a pool of candidates.

Develop and sustain sound working relationships with internal clients, peers and candidates.

Develop an expert understanding of the business areas being supported.

Maintain a leadership role in major team projects.

Foster and maintain relationships with other members of the company's recruiting organization to support the accomplishment of recruiting goals and provide high quality service to clients across business units.

Recruiters are expected to comply with all legal and ethical requirements of the employment process and learn, understand and follow corporate policies related to the talent acquisition process.

QUALIFICATIONS:
B.A./B.S. in Human Resources, Psychology, Business or similar field or equivalent experience.
Minimum of seven years of recruiting experience including experience in retained search and in a corporate recruiting environment. Experience in the insurance or financial service industry is highly desirable.
Expert understanding of legal and ethical guidelines of recruitment and selection.
Solid experience recruiting at the executive level for complex and senior management positions.
Experience and understanding of applicant tracking systems and HRIS.
Experience developing new candidate sourcing avenues including cold calling, community networking and developing contacts within the industry.
Proven project management skills.
Values and embraces diversity.
Ability to drive success in a metrics focused organization.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/HARTFORD-Director,-Executive-Recruiting-Talent-Acquisition-Job-CT-06101/653121/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/HARTFORD-Director,-Executive-Recruiting-Talent-Acquisition-Job-CT-06101/653121/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 792014
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Primary Functions:
*Responsible for National Accounts Marketing Request for Proposal (RFP) Unit.
*Develop, implement and administer RFP strategies that contribute to the overall marketing communications objectives to improve customer retention, increase revenue and profitability.
*Monitor project timelines and deliverables to ensure a smooth workflow from initial RFP receipt through final RFP response.
*Analyze results and recommend program enhancements.

Major Responsibilities:
*Lead in the creation of RFP marketing materials that directly support business objectives.
*Work with external and internal clients to write, edit, produce, coordinate, etc. marketing RFP materials that support local field offices.
*Validate and maintain RFP database by establishing response parameters for accuracy and consistency.
*Work closely with internal clients and subject matter experts to produce timely and accurate RFP responses to external customers.
*Verify that all reviews, technical and legal, have been performed.

Scope:
*First level full management responsibility; possibly developing.

Qualifications/Experience:
*5+ years experience in marketing communications or related field.
*Solid business knowledge of P/C insurance and claims. Workers' Compensation claims experience, preferred.
*RFP experience.
*Excellent verbal and written communication skills.
*Strong presentation skills.
*Strong interpersonal skills, influencing and relationship building.
*Strong computer skills including Word, Excel, PowerPoint, Outlook, Adobe Acrobat and Internet research.
*Excellent time management and project management skills.
*Familiarity with best practices in workflow processes and procedures.
*Ability to make sound decisions.
*Experience working in time sensitive environments with an understanding of the challenging conditions of a matrix organization.
*Detail oriented, self-motivated and comfortable working in a collaborative team environment.
*Previous experience directing the work of team members.
*Budgeting/expense reporting.
*Quantitative analysis.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/HARTFORD-Marketing-RFP-Supervisor-Job-CT-06101/682095/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/HARTFORD-Marketing-RFP-Supervisor-Job-CT-06101/682095/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS