http://travelers.jobs2web.com/go/Connecticut-Risk-Control-Jobs/13892/ View Connecticut Risk Control Jobs at Travelers en-us http://travelers.jobs2web.com/images/travelers/home_logo.gif http://travelers.jobs2web.com/go/Connecticut-Risk-Control-Jobs/13892/ 720 Job ID: 790306
Location: CT-Hartford

Available Openings: 7

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Investigate, evaluate, reserve, negotiate and resolve the company-s most severe and/or complex claims, in multiple jurisdictions, in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, and disposition. Provides consulting and training resources, and serve as a contact and technical resource to the field and our business partners.
Provides consulting and training and serves as an expert technical resource to other claim professionals, business partners, customers, and other stakeholders as appropriate or required.
This may include a specific assignment as a severity management resource to one or more field offices.

PRIMARY DUTIES:
- Directly handle the Company's most severe and complex claims
- Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
- Consult with Manager on use of Claim Coverage Counsel as needed.
- Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders; take necessary statements, as strategically appropriate. Complete outside investigation as needed per case specifics.
- Actively engage in the identification, selection and direction of appropriate internal and./or external resources for specific activities required to effectively evaluate claims, such as Subro, Risk Control, nurse consultants and fire or fraud investigators and other experts.
- Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
- Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability & damages exposure.
- Establish and maintain proper indemnity & expense reserves.
- Provide guidance to underwriting business partners with res accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims.
- Recommend appropriate cases for discussion at roundtable.
- Attend and or present at roundtables/authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
- Share experience and deep knowledge of creative resolution techniques to improve the claim results of others.
- Apply the Company-s claim quality management protocols, Best Practices and metrics to all claims; document the rationale for any departure from applicable protocols and metrics.
- Develop and employ creative resolution strategies.
- Apply expert litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.
- Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.
- Actively participate in periodic file quality reviews.
- Responsible for prompt and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution
- Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy our customers.
- Track and control legal expenses to assure cost-effective resolution
- Develop and employ innovative techniques to manage expense and outcome when independent counsel is engaged.
- Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
- Closely monitor independent counsel to ensure quality product.
- Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
- Appropriately deal with information that is considered personal and confidential.
- Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers
- Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws
- Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.
- Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.
- Obtain and evaluate current information regarding trends in the law; digest and communicate this information to other Company departments and divisions to assist in underwriting and management decisions.
- Assist underwriting business partners in marketing and account-contact

Field Severity Support: Some Complex Claim Specialists may be responsible for all or some of the following:
- Collaborate with field severity units in the management and evaluation of some of the Company-s severe and complex liability claims by providing claim handling guidance, recommendations and strategies to Field Product Line Managers, Unit Managers, and Major Case Specialists, for timely, cost effective resolution of liability major cases.
- Actively participate in the coverage, liability and damages analysis and development of creative resolution strategy for severity cases handled in the field. Assist in the recognition of available defenses to contain loss payout and setting of appropriate reserves.
- Regularly and actively participate in field severity roundtables to share expertise and recommendations in all aspects of severe claim management.
- Collaborate with the severity unit in compliance with company claim policies, procedures, practices and standards for the handling of cases that meet the Critical Claim referral guidelines
- Provide mentoring or training as request by field severity management.
- Ensure that the right resources are being applied to each claim to achieve the best result at the most optimal cost.

EDUCATION/COURSE OF STUDY:
- College degree preferred or equivalent business experience.

WORK EXPERIENCE:
- 10+ years liability claim handling experience with 5-10 years experience handling serious injury and complex liability claims preferred (casualty claim operations environment determining coverage, liability, investigation, research, evaluation, negotiation and settlement).

OTHER:
- Position requires a proficiency in oral and written communications.
- Advanced communications skills are required to understand, interpret and convey highly technical information in simple terms to others.
- Thorough understanding of product lines, objectives of claim management, and legal theory issues involving claim resolution. Familiarity with commercial lines/personal lines products, policy language, exclusions, ISO forms, effective claims handling practices.
- Extensive experience handling large exposure and/or complex liability claims
- Familiarity with commercial lines products, policy language, exclusions, ISO forms, effective claims handling practices.
- Thorough understanding of the litigation process, relevant case and statutory law.
Ability to recognize, analyze and advise on complex coverage, liability and damage issues.
- Expert written and verbal communication skills to understand, synthesize, interpret and convey complex data.

- Create and manage positive working relationships with business and marketing partners.
- Ability to analyze and effectively respond to human resource issues.
Utilize technology as a strategic tool.
- Ability to make independent decisions up to $1,000,000 without involvement of supervisor.

Competencies:

Leading the Business:
- Drive Results
- Leads Change
- Executes Business Strategy

Leading Others:
- Attract Top Talent
- Maximize Individual Performance
- Holds Others Accountable
- Aligns Rewards
- Creates and Sustains a Dynamic Workplace-promotes Enterprise culture

Leading Self-Emotional Intelligence:
- Demonstrates Self-Awareness-initiative and accountability
- Applies Critical Thinking
- Communicates Effectively & Influences Others
- Exhibits Courage, Conviction & Credibility

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/HARTFORD-Complex-Claim-Specialist-Job-CT-06101/558996/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/HARTFORD-Complex-Claim-Specialist-Job-CT-06101/558996/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 790295
Location: CT-Hartford

Available Openings: 8

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Investigate, evaluate, reserve, negotiate and resolve assigned serious and complex claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, and disposition. Provides consulting and training and serves as an expert technical resource to other claim professionals, business partners, customers, and other stakeholders as appropriate or required.

PRIMARY DUTIES:
Directly handle assigned severe and/or complex claims.
Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
Consult with Manager on use of Claim Coverage Counsel as needed.
Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders, take necessary statements, as strategically appropriate. Complete outside investigation as needed per case specifics.
Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subro, Risk Control, nurse consultants nurse consultants, and fire or fraud investigators, and other experts.
Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
Maintain claim files and document claim file activities in accordance with established procedures Utilize evaluation documentation tools in accordance with department guidelines.
Proactively review CFAs for adherence to quality standards and trend analysis.
Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability & damages exposure.
Establish and maintain proper indemnity & expense reserves.
Provide guidance to underwriting business partners with respect to accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims.
Recommend appropriate cases for discussion at roundtable.
Attend and or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
Actively and enthusiastically share experience and deep knowledge of creative resolution techniques to improve the claim results of others.
Apply the Companys claim quality management protocols, Best Practices and metrics to all claims; document the rationale for any departure from applicable protocols and metrics.
Develop and employ creative resolution strategies.
Responsible for prompt and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution.
Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy our customers.
Apply expert litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.
Track and control legal expenses to assure cost-effective resolution.
Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.
Develop and employ innovative techniques to manage expense and outcome when independent counsel is engaged.
Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
Recognize cases, based on severity/complexity protocols, that should be transferred to another level of claim professional and refer on a timely basis.
Appropriately deal with information that is considered personal and confidential.
Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.
Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws
Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.
Share accountability with business partners to achieve and sustain quality results.
Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.
May be responsible to research and evaluate current information regarding trends in the law; digest and communicate this information to other Company departments and divisions to assist in underwriting and management decisions.
May assist underwriting business partners in marketing and account-contact efforts.
May participate in periodic file quality reviews.

EDUCATION/COURSE OF STUDY:
College degree or equivalent business experience.

WORK EXPERIENCE:
10+ years claim handling experience with 5 - 7 years experience handling serious injury and complex liability claims preferred.
Extensive working level knowledge and skill in various business line products
Excellent negotiation and customer service skills
Advanced skills in coverage, liability and damages analysis with expert understanding of the litigation process in both state and federal courts, including relevant case and statutory law and procedure; expert litigation management skills.
Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.
Able to make independent decisions on most assigned cases without involvement of supervisor.
Openness to the ideas and expertise of others actively solicits input and shares ideas.
Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.
Demonstrated strong coaching, influence and persuasion skills.
Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise
Can adapt to and support cultural change
Strong technology aptitude; ability to use business technology tools to effect

CERTIFICATES/DEGREES:
State insurance adjusting license (where applicable) and ongoing satisfaction of any necessary continuing education requirements.

OTHER:
Leading the Business:
Drive Results
Leads Change
Executes Business Strategy

Leading Others:
Attract Top Talent
Maximize Individual Performance
Holds Others Accountable
Aligns Rewards
Creates and Sustains a Dynamic Workplace-promotes Enterprise culture

Leading Self-Emotional Intelligence
Demonstrates Self-Awareness-initiative and accountability
Applies Critical Thinking
Communicates Effectively & Influences Others
Exhibits Courage, Conviction & Credibility

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/HARTFORD-Major-Case-Specialist-Job-CT-06101/559004/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/HARTFORD-Major-Case-Specialist-Job-CT-06101/559004/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 790335
Location: CT-Hartford

Available Openings: 4

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Investigate, evaluate, reserve, negotiate and resolve assigned serious and complex claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, and disposition. Provides consulting and training and serves as an expert technical resource to other claim professionals, business partners, customers, and other stakeholders as appropriate or required.

PRIMARY DUTIES:
Directly handle assigned severe and/or complex claims.
Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
Consult with Manager on use of Claim Coverage Counsel as needed.
Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders, take necessary statements, as strategically appropriate. Complete outside investigation as needed per case specifics.
Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subro, Risk Control, nurse consultants nurse consultants, and fire or fraud investigators, and other experts.
Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
Maintain claim files and document claim file activities in accordance with established procedures Utilize evaluation documentation tools in accordance with department guidelines.
Proactively review CFAs for adherence to quality standards and trend analysis.
Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability & damages exposure.
Establish and maintain proper indemnity & expense reserves.
Provide guidance to underwriting business partners with respect to accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims.
Recommend appropriate cases for discussion at roundtable.
Attend and or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
Actively and enthusiastically share experience and deep knowledge of creative resolution techniques to improve the claim results of others.
Apply the Companys claim quality management protocols, Best Practices and metrics to all claims; document the rationale for any departure from applicable protocols and metrics.
Develop and employ creative resolution strategies.
Responsible for prompt and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution.
Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy our customers.
Apply expert litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.
Track and control legal expenses to assure cost-effective resolution.
Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.
Develop and employ innovative techniques to manage expense and outcome when independent counsel is engaged.
Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
Recognize cases, based on severity/complexity protocols, that should be transferred to another level of claim professional and refer on a timely basis.
Appropriately deal with information that is considered personal and confidential.
Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.
Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws
Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.
Share accountability with business partners to achieve and sustain quality results.
Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.
May be responsible to research and evaluate current information regarding trends in the law; digest and communicate this information to other Company departments and divisions to assist in underwriting and management decisions.
May assist underwriting business partners in marketing and account-contact efforts.
May participate in periodic file quality reviews.

EDUCATION/COURSE OF STUDY:
College degree or equivalent business experience.

WORK EXPERIENCE:
10+ years claim handling experience with 5 - 7 years experience handling serious injury and complex liability claims preferred.
Extensive working level knowledge and skill in various business line products
Excellent negotiation and customer service skills
Advanced skills in coverage, liability and damages analysis with expert understanding of the litigation process in both state and federal courts, including relevant case and statutory law and procedure; expert litigation management skills.
Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.
Able to make independent decisions on most assigned cases without involvement of supervisor.
Openness to the ideas and expertise of others actively solicits input and shares ideas.
Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.
Demonstrated strong coaching, influence and persuasion skills.
Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise
Can adapt to and support cultural change
Strong technology aptitude; ability to use business technology tools to effect

CERTIFICATES/DEGREES:
State insurance adjusting license (where applicable) and ongoing satisfaction of any necessary continuing education requirements.

OTHER:
Leading the Business:
Drive Results
Leads Change
Executes Business Strategy

Leading Others:
Attract Top Talent
Maximize Individual Performance
Holds Others Accountable
Aligns Rewards
Creates and Sustains a Dynamic Workplace-promotes Enterprise culture

Leading Self-Emotional Intelligence
Demonstrates Self-Awareness-initiative and accountability
Applies Critical Thinking
Communicates Effectively & Influences Others
Exhibits Courage, Conviction & Credibility

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/HARTFORD-Major-Case-Specialist-Job-CT-06101/559716/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/HARTFORD-Major-Case-Specialist-Job-CT-06101/559716/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Report to Risk Control Boiler & Machinery Field Manager. Deliver quality and timely risk control service to internal and external customers in the assigned territory. Work closely with Boiler and Machinery underwriting and claim groups, in support of making informed decisions to maximize profit and growth. Works on complex risks, understands and evaluates Boiler and Machinery coverage, extended coverage, and generally has 10 plus years of Boiler and Machinery consulting experience. May assume marketing and account management responsibilities.

Capable of providing risk assessments and claim investigations in some of the `Special Risk- categories.

PRIMARY DUTIES:
Perform loss control surveys, identify key objects, evaluate exposures and controls, develop meaningful loss estimates, and communicate findings to business partners. Apply critical thinking to determine adequacy of control, likelihood and magnitude of loss, and overall insurability.

Promptly investigate claims as requested by the claim department. Evaluate elements of the accident, extent of damage, damage verification, invoice review, and cause of loss. Identify external factors that may have contributed to the loss, and opportunities for subrogation. Effectively communicate, document, and report findings.

Conduct boiler and pressure inspections in accordance with jurisdictional rules by performing thorough examinations, identifying hazardous conditions, applying appropriate codes and standards, recommending corrective action, and submitting required reports. Explain to customer how these recommendations impact their business, and appropriate courses of action.

Build and maintain productive relationships with underwriting and service teams assigned to support the business, with the broker/agent community, with claim, and with clients.

Serve in the Account Consultant role for a designated local account, agent, or broker. Manage the relationship to ensure service needs are met. Participate in marketing calls, conduct presentations to sell risk control and its services. Assist in the development and delivery of training seminars.

Manage workload within an assigned territory by utilizing all available resources. Take ownership of the territory and effectively prioritize, plan, and schedule work. Utilize technology resources for maximum efficiency. Respond to customer requests in a timely and professional manner.

Provide mentoring and training to junior risk control consultants, account executives, claim representatives, agents, brokers, and jurisdictions. Conduct co-surveys to further develop and strengthen staff and relationships. When possible, serve on jurisdictional Boiler Boards and/or Task Force Teams to provide technical expertise to the industry.

CERTIFICATES/DEGREES:
National Board Commission

OTHER:
Perform all tasks in strict accordance with The Travelers Boiler & Machinery Safety Program.

Note: In performing the duties required of the position, incumbent may be exposed to:
- Extreme temperatures and humidity
- Soot, dust, dirt and/or sludge
- High noise levels
- Asbestos and/or other toxic elements
- May be required to be around moving, hot, cold, pressurized and/or
- Electrically energized equipment

In performing the functions of the position, the incumbent may be required to:
- Climb, balance, maneuver, at high levels and in dark places
- Walk on uneven surfaces
- Climb through tight openings
- Work in confined spaces

Communication
Clearly expresses ideas, recommendations, etc. in writing.
Influences others to take action on recommendations, obtains consistent by-in.
Shares information and maintains confidentiality
Listens effectively

Technical Skills
Has mastered Risk Control computer systems applications relevant for their area
Handles assignments up to the level requiring RSC or Specialist
Handles most complex surveys in territory

Customer Service/Marketing
Identifies customer needs and takes appropriate action to meet those needs.
Act with a sense of urgency.
Builds credibility with internal and external customers
Creates customer satisfaction by demonstrating the value of inspection and/or risk control services

Resource Management
Continually assesses workload in light of business priorities; directs own efforts accordingly
Identifies methods for improving personal productivity
Understands when it is appropriate to bring in technical expertise of our specialists.

We require certification from the National Board of Boiler and Pressure Vessels Inspectors

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Return to Previous Page]]> http://travelers.jobs2web.com/job/HARTFORD-Boiler-&-Machinery-Risk-Control-Multiple-Locations-in-USA-Job-CT-06101/613813/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/HARTFORD-Boiler-&-Machinery-Risk-Control-Multiple-Locations-in-USA-Job-CT-06101/613813/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 791925
Location: CT-Hartford

Available Openings: 2

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Investigate, evaluate, reserve, negotiate and resolve assigned serious and complex auto claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, and disposition. Provides consulting and training and serves as an expert technical resource to other claim professionals, business partners, customers, and other stakeholders as appropriate or required.

PRIMARY DUTIES:
Directly handle assigned severe and/or complex auto claims.
Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
Consult with Manager on use of Claim Coverage Counsel as needed.
Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders, take necessary statements, as strategically appropriate. Complete outside investigation as needed per case specifics.
Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subro, Risk Control, nurse consultants nurse consultants, and fire or fraud investigators, and other experts.
Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
Maintain claim files and document claim file activities in accordance with established procedures Utilize evaluation documentation tools in accordance with department guidelines.
Proactively review CFAs for adherence to quality standards and trend analysis.
Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability & damages exposure.
Establish and maintain proper indemnity & expense reserves.
Provide guidance to underwriting business partners with respect to accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims.
Recommend appropriate cases for discussion at roundtable.
Attend and or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
Actively and enthusiastically share experience and deep knowledge of creative resolution techniques to improve the claim results of others.
Apply the Companys claim quality management protocols, Best Practices and metrics to all claims; document the rationale for any departure from applicable protocols and metrics.
Develop and employ creative resolution strategies.
Responsible for prompt and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution.
Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy our customers.
Apply expert litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.
Track and control legal expenses to assure cost-effective resolution.
Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.
Develop and employ innovative techniques to manage expense and outcome when independent counsel is engaged.
Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
Recognize cases, based on severity/complexity protocols, that should be transferred to another level of claim professional and refer on a timely basis.
Appropriately deal with information that is considered personal and confidential.
Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.
Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws
Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.
Share accountability with business partners to achieve and sustain quality results.
Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.
May be responsible to research and evaluate current information regarding trends in the law; digest and communicate this information to other Company departments and divisions to assist in underwriting and management decisions.
May assist underwriting business partners in marketing and account-contact efforts.
May participate in periodic file quality reviews.

EDUCATION/COURSE OF STUDY:
College degree or equivalent business experience.

WORK EXPERIENCE:
10+ years claim handling experience with 5 - 7 years experience handling serious injury and complex auto liability claims preferred.
Extensive working level knowledge and skill in various business line products
Excellent negotiation and customer service skills
Advanced skills in coverage, liability and damages analysis with expert understanding of the litigation process in both state and federal courts, including relevant case and statutory law and procedure; expert litigation management skills.
Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.
Able to make independent decisions on most assigned cases without involvement of supervisor.
Openness to the ideas and expertise of others actively solicits input and shares ideas.
Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.
Demonstrated strong coaching, influence and persuasion skills.
Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise
Can adapt to and support cultural change
Strong technology aptitude; ability to use business technology tools to effect

CERTIFICATES/DEGREES:
State insurance adjusting license (where applicable) and ongoing satisfaction of any necessary continuing education requirements.

OTHER:
Leading the Business:
Drive Results
Leads Change
Executes Business Strategy

Leading Others:
Attract Top Talent
Maximize Individual Performance
Holds Others Accountable
Aligns Rewards
Creates and Sustains a Dynamic Workplace-promotes Enterprise culture

Leading Self-Emotional Intelligence
Demonstrates Self-Awareness-initiative and accountability
Applies Critical Thinking
Communicates Effectively & Influences Others
Exhibits Courage, Conviction & Credibility

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/HARTFORD-Major-Case-Specialist-(Auto)-Complex-Claims-Job-CT-06101/677672/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/HARTFORD-Major-Case-Specialist-(Auto)-Complex-Claims-Job-CT-06101/677672/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 790521
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:

The Enterprise Underwriting team develops and communicates underwriting strategies and guidelines, establishes corporate underwriting appetite with all business units, chief underwriting officers, underwriting officer teams and legal, providing expertise to ensure consistency across the Company as appropriate while supporting the results for each business unit-s overall profitability, growth and retention of Business Insurance.

Business partners include Business Heads, Chief Underwriting Officers, Product Leads, Actuaries, Operation Leads, Legal, Risk Control, Claim, Government Relations, Regulatory/Compliance and external industry partners.

The role of Enterprise Underwriting is to ensure underwriting quality and consistency and to leverage appropriate resources to support business unit profitability, growth and retention.

Position reports to Enterprise Underwriting Officer.

Salary and job grade may vary depending on experience.

ENTERPRISE UW DIRECTOR PRIMARY DUTIES/RESPONSIBILITIES:

Underwriting Positions and Guidelines

Working with business partners, will develop and author Underwriting Positions and Guidelines. Will serve as a resource and (subject matter expert) for business units on authored guidelines. Will monitor trends and update authored Underwriting Guidelines as needed.

Underwriting Appetite & Authority
Support work related to defining enterprise underwriting appetite
Underwriting Audits & Procedures
Participate in Business Unit, Reinsurance and International audits
CURES
Represent Enterprise Underwriting at specified CUREs (collaborative underwriting reviews), identify and follow-up on action items and complete CURE summary reports.
Emerging Issues
Perform research and develop strategies
Prepare information to educate and direct CUOs and business units

Climate, Energy & the Environment

Lead or assist with the coordination and execution of initiatives related to climate, energy and the environment such as: Risk Identification/Management; Product/Market & Services development; and Public Policy and Industry Leadership. Chair sub-committee of the Enterprise committee on Climate, Energy and the Environment.

Enterprise Risk Management (ERM)
Underwriting Best Practices & Monitoring
Serve as a designated EU liaison with specific Business Units and Corporate Groups
Support the work related to Federal/State Legislation, Business Risk Committee and Industry Organizations
Direct and support enterprise response to Regulatory directives and Compliance initiatives
Create and execute monitoring reports

Manage and Share Underwriting Knowledge & Information
Participate in or lead the development of BU underwriting communications
Support Enterprise-Wide information repositories

Education & Training
Support and deliver underwriting and technical training to Business Units and agency producers
Product Initiatives
Participate in product initiatives that present enterprise-wide opportunities with support areas and business units
Provide expertise, guidance, feedback, resources (if necessary) and training at prescribed touch points for existing products and in connection with the product development process

Collaborate with various partners to ensure implementation of underwriting strategies and product Initiatives

WORK EXPERIENCE/KNOWLEDGE:

Experience Minimum of five years underwriting experience

OTHER COMPETENCIES/SKILLS:

Leadership - Strong strategic thinker and decision-maker. Consistently sets clear direction by defining goals and priorities. Develops trust through demonstrated personal integrity. Establishes and maintains an environment that promotes teamwork and encourages everyone to act in the best interest of the Company. Demonstrates the ability to appropriately influence behaviors. Energizes others to achieve the highest standards.
Business Knowledge - Strong underwriting skills. Strong understanding of products, financials, and service requirements. Takes intelligent risks.
Communication Skills - Strong oral and written communication skills. Clearly articulates ideas in a concise manner. Listens to and understands what others are saying. Knows how to express ideas within a marketing environment. Strong written and oral communication skills.
Customer Focus - Identifies customer needs and takes appropriate action to meet those needs. Acts with a sense of urgency.
Teamwork - Establishes strong coalitions and networks both within and outside of the organization and company. Works with all levels and can easily build new relationships.
Self Management - Takes responsibility for decisions and actions. Manages own work, performance and development. Understands the business and responds to all related issues, concerns and problems. Knows how to get things done.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/HARTFORD-Enterprise-Underwriting-Director-Job-CT-06101/594873/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/HARTFORD-Enterprise-Underwriting-Director-Job-CT-06101/594873/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 790618
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Travelers Boat and Yacht Claims Leadership has been working diligently to better align our claims initiatives with the needs of our agents and customers. In doing so, we have identified an exciting opportunity for which we are looking for a talented individual. This opportunity will be instrumental in helping ensure we are positioned to deliver the world-class claims service that our customers and agents have come to expect while also ensuring we have a strong succession plan in place for business continuity.

This Associate Manager role is an excellent career opportunity for a "high energy" claims leader. This position would report directly to the Boat/Yacht Claims Line Lead and be responsible for the day to day operation of the claims department. This position would be accountable for driving claims performance, measuring, managing and reporting work product quality and supporting the Line Lead in developing and implementing strategic and tactical initiatives. This position requires an intimate understanding of the claims business as well as the boating and yachting industry as a whole. This position would work closely with our sales and underwriting partners to ensure calibration within the individual business units and also in support of our sales and growth initiatives. Prior claims experience including management experience is a must. Passion for boating is a plus. This position will be located within Hartford, Connecticut.

SUMMARY:
- As a member of HO Claim Management Team accountable for the results of managers within assigned LOB. Drive product strategies to ensure claim policies, procedures, and standards are implemented and maintained
- Participate in the development of claim management strategies specific to assigned product area by working with Managers and Home Office Product leadership.
- Responsible for successful execution of those claim management strategies nationally and for continually communicating with Line Lead and Home Office Product leadership to strengthen results.
- Recognized as the local product expert, supports the Line Lead working with business partners to ensure claim strategies are understood and an integral component of the business plans/objectives.
- Select, lead, mentor, performance manage and develop staff.

PRIMARY DUTIES:
Attract, Retain and Develop World Class Talent:
- Direct the selection, development, deployment and evaluation of assigned Claim team.
- Identify, develop and retain high potential/high performing employees who have the potential for or are ready to fill critical roles in the organization.
- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
- Develop and implement strategies and plans to address Claim Professional and Unit Manager development. Make certain training needs are identified and addressed on an ongoing basis.
- Provide enhanced technical leadership focus to strengthen the product/technical development of the staff.
Provide Compelling Claim Services
- Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.
- Drive local claim strategy/execution through effective communication and endorsing a perpetual improvement mindset.
- Identify business drivers and trends from analyzing claim data. Work with Line Lead and Home Office Product teams to develop, understand and implement national strategies and provide input on new strategies.
- Provide guidance and direction to Unit Managers and claim professionals through a continuous process of management involvement and claim file review. Evaluates claim behaviors, taking improvement actions as appropriate.
- Responsible for product quality alignment with Home Office Product strategy. Seeks information on, supports, and communicates Claim's philosophies.
- Identify business drivers and trends from rigorously analyzing claim data
- Work with teams to develop, understand and implement strategies and provide input on new strategies.
Drive the Information Advantage
- Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.
Achieve Optimal Solutions
- Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.
- Work with Line Lead to develop, implement and adjust product line staffing/ operating expense budget in support of claim strategies by proactively monitoring notice and volume trends in conjunction with local business market growth projections/plans.
- Serve as a member of the local Executive Management Team providing input, insight, and assistance to other Line Lead and other managers to ensure the success of the local office as a whole.
Partner for Mutual Success
- Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.
- Act as Field liaison with our claim partners in Staff Counsel, TIS, Risk Control, and Nurse Programs. Serve as role model of decision-making skills and professional image by seeking and sharing knowledge from experience.
- Maintain productive and useful relationships with customers, business partners and organizational peers based on meaningful and timely exchange of information.
- Coordinate and support marketing by participating in sales and account management process.
- Represent the Company, ensuring strong business relations, issues and complaints resolution, and the acquisition and retention of profitable business.

EDUCATION/COURSE OF STUDY:
- College degree or equivalent work experience.

WORK EXPERIENCE:
- Comprehensive knowledge of at least one line of business
- Claim management experience required.

OTHER:
- Knowledge and understanding of marketing, underwriting and account management processes.
- Insurance license(s) as required by state regulation.
- Current on jurisdictional laws and regulations.
- Boating knowledge a plus

GL Requirements
- 10 years claim handling experience with 5 - 7 years experience handling serious injury and complex liability claims preferred.
- Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.
- Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.
- Thorough understanding of marine lines products, policy language, exclusions, ISO forms, and effective claims handling practices.

Generally 5 - 8 Unit Managers
Span of control may vary based on:
- complexity of LOB
- experience of staff
- team composition
- market mix

Leading the Business:
- Drive Results
- Leads Change
- Executes Business Strategy
Leading Others:
- Attract Top Talent
- Maximize Individual Performance
- Holds Others Accountable
- Aligns Rewards
- Creates and Sustains a Dynamic Workplace
Leading Self:
- Demonstrates Self-Awareness
- Applies Critical Thinking
- Communicates Effectively & Influences Others
- Exhibits Courage, Conviction & Credibility

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/HARTFORD-Associate-Manager-(Director-Level)-PI-Boat-Yacht-Claims-Job-CT-06101/594928/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/HARTFORD-Associate-Manager-(Director-Level)-PI-Boat-Yacht-Claims-Job-CT-06101/594928/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 790619
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Travelers Inland Marine Claims Leadership has been working diligently to better align our claims initiatives with the needs of our agents and customers. In doing so, we have identified an exciting opportunity for which we are looking for a talented individual. This opportunity will be instrumental in helping ensure we are positioned to deliver the world-class claims service that our customers and agents have come to expect while also ensuring we have a strong succession plan in place for business continuity.

This Associate Manager role is an excellent career opportunity for a "high energy" claims leader. This position would report directly to the Inland Marine Claims Line Lead and be responsible for the day to day operation of the claims department. This position would be accountable for driving claims performance, measuring, managing and reporting work product quality and supporting the Line Lead in developing and implementing strategic and tactical initiatives. This position requires an intimate understanding of the claims business as well as the Inland Marine industry as a whole. This position would work closely with our sales and underwriting partners to ensure calibration within the individual business units and also in support of our sales and growth initiatives. Prior claims experience including management experience is a must. This position will be located within Hartford, Connecticut.

SUMMARY:
- As a member of HO Claim Management Team accountable for the results of managers within assigned LOB. Drive product strategies to ensure claim policies, procedures, and standards are implemented and maintained
- Participate in the development of claim management strategies specific to assigned product area by working with Managers and Home Office Product leadership.
- Responsible for successful execution of those claim management strategies nationally and for continually communicating with Line Lead and Home Office Product leadership to strengthen results.
- Recognized as the local product expert, supports the Line Lead working with business partners to ensure claim strategies are understood and an integral component of the business plans/objectives.
- Select, lead, mentor, performance manage and develop staff.

PRIMARY DUTIES:
Attract, Retain and Develop World Class Talent:
- Direct the selection, development, deployment and evaluation of assigned Claim team.
- Identify, develop and retain high potential/high performing employees who have the potential for or are ready to fill critical roles in the organization.
- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
- Develop and implement strategies and plans to address Claim Professional and Unit Manager development. Make certain training needs are identified and addressed on an ongoing basis.
- Provide enhanced technical leadership focus to strengthen the product/technical development of the staff.
Provide Compelling Claim Services
- Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.
- Drive local claim strategy/execution through effective communication and endorsing a perpetual improvement mindset.
- Identify business drivers and trends from analyzing claim data. Work with Line Lead and Home Office Product teams to develop, understand and implement national strategies and provide input on new strategies.
- Provide guidance and direction to Unit Managers and claim professionals through a continuous process of management involvement and claim file review. Evaluates claim behaviors, taking improvement actions as appropriate.
- Responsible for product quality alignment with Home Office Product strategy. Seeks information on, supports, and communicates Claim-s philosophies.
- Identify business drivers and trends from rigorously analyzing claim data
- Work with teams to develop, understand and implement strategies and provide input on new strategies.
Drive the Information Advantage
- Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.
Achieve Optimal Solutions
- Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.
- Work with Line Lead to develop, implement and adjust product line staffing/ operating expense budget in support of claim strategies by proactively monitoring notice and volume trends in conjunction with local business market growth projections/plans.
- Serve as a member of the local Executive Management Team providing input, insight, and assistance to other Line Lead and other managers to ensure the success of the local office as a whole.
Partner for Mutual Success
- Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.
- Act as Field liaison with our claim partners in Staff Counsel, TIS, Risk Control, and Nurse Programs. Serve as role model of decision-making skills and professional image by seeking and sharing knowledge from experience.
- Maintain productive and useful relationships with customers, business partners and organizational peers based on meaningful and timely exchange of information.
- Coordinate and support marketing by participating in sales and account management process.
- Represent the Company, ensuring strong business relations, issues and complaints resolution, and the acquisition and retention of profitable business.

EDUCATION/COURSE OF STUDY:
- College degree or equivalent work experience.

WORK EXPERIENCE:
- Comprehensive knowledge of at least one line of business
- Claim management experience required.

OTHER:
- Knowledge and understanding of marketing, underwriting and account management processes.
- Insurance license(s) as required by state regulation.
- Current on jurisdictional laws and regulations.
- Boating knowledge a plus

GL Requirements
- 10 years claim handling experience with 5 - 7 years experience handling serious injury and complex liability claims preferred.
- Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.
- Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.
- Thorough understanding of marine lines products, policy language, exclusions, ISO forms, and effective claims handling practices.

Generally 5 - 8 Unit Managers
Span of control may vary based on:
- complexity of LOB
- experience of staff
- team composition
- market mix

Leading the Business:
- Drive Results
- Leads Change
- Executes Business Strategy
Leading Others:
- Attract Top Talent
- Maximize Individual Performance
- Holds Others Accountable
- Aligns Rewards
- Creates and Sustains a Dynamic Workplace
Leading Self:
- Demonstrates Self-Awareness
- Applies Critical Thinking
- Communicates Effectively & Influences Others
- Exhibits Courage, Conviction & Credibility

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/HARTFORD-Associate-Manager-(Director-Level)-Inland-Marine-Claims-Job-CT-06101/594929/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/HARTFORD-Associate-Manager-(Director-Level)-Inland-Marine-Claims-Job-CT-06101/594929/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 791116
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:

Coordinate intake, initial analysis and management, and assignment of new losses for Home Office Major Case claim units (Complex Claim, Business Torts Claim, Excess Claim).

Perform -claim triage- on new Major Case GL losses by (1) engaging designated resources, claim units, and/or protocols to respond to defined categories of high-profile, complex and severity claims across the GL Claim line of business; (2) identifying and coordinating response to defined categories of loss events across claim lines of business (GL, Property, Workers Compensation, Auto); (3) identifying the immediate needs and requirements of incoming new losses; and (4) performing preliminary claim-handling activities as needed until final claim assignment is made.

Manage the claim suspense procedures for Excess Claim, including appropriate follow-up to ensure that claim suspense status is warranted or to reclassify claim.

Directly handle a small inventory of Major Case level GL claims as needed by the business unit; develop opportunity to assume additional direct claim-handling responsibilities and role in the Home Office Major Case GL claim organization.

Provide training and technical resources to Business Insurance Claim organization and business partners.

PRIMARY DUTIES:
In addition to the responsibilities described above:
Directly handle assigned severe claims.
Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
Consult with Manager on use of Claim Coverage Counsel as needed.
Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders, take necessary statements, as strategically appropriate. Complete outside investigation as needed per case specifics.
Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subro, Risk Control, nurse consultants nurse consultants, and fire or fraud investigators, and other experts.
Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
Maintain claim files and document claim file activities in accordance with established procedures Utilize evaluation documentation tools in accordance with department guidelines.
Proactively review CFAs for adherence to quality standards and trend analysis.
Utilize diary management to ensure that all claims are handled timely. At required time intervals, evaluate liability & and ensure damages exposure.
Establish and maintain proper indemnity & expense reserves.
Recommend appropriate cases for discussion at roundtable.
Attend and/or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
Actively and enthusiastically share experience and knowledge of creative resolution techniques to improve the claim results of others.
Apply the Companys claim quality management protocols, Best Practices and metrics to all claims; document the rationale for any departure from applicable protocols and metrics with or without assistance,
Develop and employ creative resolution strategies.
Responsible for prompt and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution.
Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers.
Apply litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.
Track and control legal expenses to assure cost-effective resolution.
Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.
Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
Recognize cases, based on severity/complexity protocols, that should be transferred to another level of claim professional and refer on a timely basis.
Appropriately deal with information that is considered personal and confidential.
Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.
Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws
Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.
Share accountability with business partners to achieve and sustain quality results.
Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.

EDUCATION/COURSE OF STUDY:
College degree or equivalent in business experience preferred

WORK EXPERIENCE:
Substantial experience in claim operations, 5-10 yrs.
Comprehensive working level knowledge and skill in various business line products
Deep knowledge and understanding of multiple Claim business units, dedicated resources and protocols, and suspense procedures across the GL Claim line of business
Strong negotiation and customer service skills
Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.
Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.
Able to make independent decisions on most assigned cases without involvement of supervisor.
Openness to the ideas and expertise of others actively solicits input and shares ideas.
Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.
Demonstrated coaching, influence and persuasion skills.
Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise.
Can adapt to and support cultural change
Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information.

CERTIFICATES/DEGREES:
State insurance adjusting license (where applicable) and ongoing satisfaction of any necessary continuing education requirements.

OTHER:
Leading the Business:
Drive Results
Leads Change
Executes Business Strategy

Leading Others:
Attract Top Talent
Maximize Individual Performance
Holds Others Accountable
Aligns Rewards
Creates and Sustains a Dynamic Workplace-promotes Enterprise culture

Leading Self-Emotional Intelligence
Demonstrates Self-Awareness-initiative and accountability
Applies Critical Thinking
Communicates Effectively & Influences Others
Exhibits Courage, Conviction & Credibility

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/HARTFORD-Senior-Technical-Specialist-¿-Major-Case-Triage-Job-CT-06101/618768/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/HARTFORD-Senior-Technical-Specialist-¿-Major-Case-Triage-Job-CT-06101/618768/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 791796
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

This role reports to the Vice President of Claim Worker-s Compensation and is responsible for leading a Worker-s Compensation Product team in the design, development and implementation of national worker-s compensation Guaranteed Cost customer strategies, product innovation, operating reviews, management of legislative and regulatory issues, IT queue, management information, competitive analysis, customer service and claim support.

Key Responsibilities:

Claim Strategy:
- Develop and direct worker-s compensation claim guaranteed cost customer strategies.
- Build relationships with internal business partners to develop and direct national strategies and business plans to increase sales and productivity, reduce expenses, and improve results and customer service.
- Develop organizational design and workflow strategies

Claim Practices & Field Support:
- Monitor results on an ongoing basis and discuss product performance and improvement opportunities with business partners regularly. Develop and/or revise product strategies to meet business needs.
- Provide feedback to claim management regarding improvement needs and suggestions for claim professionals.
- Proactively stay abreast of industry and jurisdictional issues. Adjusting claim practices, marketing strategy and customer service as appropriate to anticipate, respond to, and manage trends.
- Use economic, industry and competitor trends to drive business decisions.
- Partner with field management to develop and execute a financial management and control strategy to limit financial risk associated with claim costs.
- Partner with business management to oversee the review and monitoring of financial and qualitative operating results.
- Provide process improvement consulting services for assigned business areas in order to increase productivity, reduce expenses, and improve claim results and service through efficient workflow, appropriate staffing, effective use of technology, and quality customer service.
- Oversee the investigation of new technology and the application for improving business process and increasing productivity.
- Direct systems and workflow initiatives in support of business process, service improvement, and cost effectiveness.

Business Partner Support:
- Build and maintain strong partnerships with Underwriting, Product Management, Marketing, and Actuarial to drive business results.
- Share business initiatives with all appropriate business leaders/partners: risk control, SIU, Subro, etc to ensure appropriated stake holders are informed and engaged in the success of the enterprise.
- Share accountability with business partners to achieve and sustain quality results.

Requirements:

- College degree with a minimum of 10+ years Worker-s Compensation claim, management and insurance experience.
- Accomplished leader with proven ability to effectively develop individual contributors and leaders
- Proven success in developing strong and productive business relationships
- Demonstrated remote management skills
- Advanced strategic thinker; expert level planning, delegation and execution skills
- Strong negotiation and influence abilities; can balance needs of multiple constituencies effectively.
- Some travel required
- Customer relationship management experience a plus

Other:
- Proven ability to:
- shape the organization-s vision and values, and set and translate vision into realistic business strategies and align strategic support
- communicate a compelling vision
- initiate and lead change
- promote and champion enterprise culture; value success of other business lines
- communicate effectively
- attract, develop, retain and reward talent
- hold others accountable for their commitments; drive results; encourage others to achieve a standard of excellence; coach and track results.
- inspire and guide individuals and groups; lead by example; stimulate enthusiasm
- understand formal and informal organizational climate and culture; build and sustains strong networks; utilize chain of indirect Influence to build coalitions and gain support for initiatives and proposals; work with others toward shared goals.
- lead projects and apply project management skills
- Has emotional insight; able to influence others and build `behind the scenes support for initiatives and proposals
- Proven experience leading management information and information technology initiatives from a business perspective

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/HARTFORD-2VP,-Claim-Prod-Dev&Strat-(Worker's-Compensation-Guaranteed-Cost-Customer-Strategies)-Job-CT-06101/668553/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/HARTFORD-2VP,-Claim-Prod-Dev&Strat-(Worker's-Compensation-Guaranteed-Cost-Customer-Strategies)-Job-CT-06101/668553/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS