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That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Report to Risk Control Boiler & Machinery Field Manager. Deliver quality and timely risk control service to internal and external customers in the assigned territory. Work closely with Boiler and Machinery underwriting and claim groups, in support of making informed decisions to maximize profit and growth. Works on complex risks, understands and evaluates Boiler and Machinery coverage, extended coverage, and generally has 10 plus years of Boiler and Machinery consulting experience. May assume marketing and account management responsibilities.

Capable of providing risk assessments and claim investigations in some of the `Special Risk- categories.

PRIMARY DUTIES:
Perform loss control surveys, identify key objects, evaluate exposures and controls, develop meaningful loss estimates, and communicate findings to business partners. Apply critical thinking to determine adequacy of control, likelihood and magnitude of loss, and overall insurability.

Promptly investigate claims as requested by the claim department. Evaluate elements of the accident, extent of damage, damage verification, invoice review, and cause of loss. Identify external factors that may have contributed to the loss, and opportunities for subrogation. Effectively communicate, document, and report findings.

Conduct boiler and pressure inspections in accordance with jurisdictional rules by performing thorough examinations, identifying hazardous conditions, applying appropriate codes and standards, recommending corrective action, and submitting required reports. Explain to customer how these recommendations impact their business, and appropriate courses of action.

Build and maintain productive relationships with underwriting and service teams assigned to support the business, with the broker/agent community, with claim, and with clients.

Serve in the Account Consultant role for a designated local account, agent, or broker. Manage the relationship to ensure service needs are met. Participate in marketing calls, conduct presentations to sell risk control and its services. Assist in the development and delivery of training seminars.

Manage workload within an assigned territory by utilizing all available resources. Take ownership of the territory and effectively prioritize, plan, and schedule work. Utilize technology resources for maximum efficiency. Respond to customer requests in a timely and professional manner.

Provide mentoring and training to junior risk control consultants, account executives, claim representatives, agents, brokers, and jurisdictions. Conduct co-surveys to further develop and strengthen staff and relationships. When possible, serve on jurisdictional Boiler Boards and/or Task Force Teams to provide technical expertise to the industry.

CERTIFICATES/DEGREES:
National Board Commission

OTHER:
Perform all tasks in strict accordance with The Travelers Boiler & Machinery Safety Program.

Note: In performing the duties required of the position, incumbent may be exposed to:
- Extreme temperatures and humidity
- Soot, dust, dirt and/or sludge
- High noise levels
- Asbestos and/or other toxic elements
- May be required to be around moving, hot, cold, pressurized and/or
- Electrically energized equipment

In performing the functions of the position, the incumbent may be required to:
- Climb, balance, maneuver, at high levels and in dark places
- Walk on uneven surfaces
- Climb through tight openings
- Work in confined spaces

Communication
Clearly expresses ideas, recommendations, etc. in writing.
Influences others to take action on recommendations, obtains consistent by-in.
Shares information and maintains confidentiality
Listens effectively

Technical Skills
Has mastered Risk Control computer systems applications relevant for their area
Handles assignments up to the level requiring RSC or Specialist
Handles most complex surveys in territory

Customer Service/Marketing
Identifies customer needs and takes appropriate action to meet those needs.
Act with a sense of urgency.
Builds credibility with internal and external customers
Creates customer satisfaction by demonstrating the value of inspection and/or risk control services

Resource Management
Continually assesses workload in light of business priorities; directs own efforts accordingly
Identifies methods for improving personal productivity
Understands when it is appropriate to bring in technical expertise of our specialists.

We require certification from the National Board of Boiler and Pressure Vessels Inspectors

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

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Location: GA-Alpharetta

Available Openings: 2

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Handle 1st and 3rd party Personal Insurance and Business Insurance claims. Manage claims for automobiles, a variety of heavy, specialty and mobile equipment and non-auto related property damage (i.e.: mail box, fence, and indirect damages such as down time and business interruption.) Claims will have varying degrees of complexity and severity (I.e.: coverage issues, multi-car, fatalities, liability determination, etc).

PRIMARY DUTIES:
- Handle all types of vehicles including automobiles, and a variety of heavy and mobile equipment (i.e. Cranes, tractor trailers, construction, agricultural equipment) at every severity level including other property damage i.e.: guard rails, mail boxes and any property within the vehicle.
- Handle vehicle claims with varying degrees of complexity and severity (I.e.: coverage issues, multi-car, fatalities, liability determination, etc).
- Review and analyze coverage and apply policy conditions, provisions, exclusions and endorsements, pertinent to a variety of vehicle damage claims. Recognize and apply how jurisdictional issues impact the claim (i.e.: negligence laws, financial responsibility/limits, immunity, etc.) Manage deductibles and coverage limits.
- Contact appropriate parties to obtain relevant facts necessary to determine coverage, causation/damages, nature and extent of injuries and exposure with respect to the various vehicle coverage provided.
- Investigate facts to establish negligence, determine liability, other sources of recovery and negotiate resolutions as appropriate. Manage fire, theft and other claims that require specialized investigation and utilization of internal and external experts in accordance with local laws.
- Request the appropriate inspection type based on the details of the loss to effectively and efficiently resolve the claim (i.e.: conciergeclaim, appraisal, heavy equipment, property task assignment). When a Total Loss is determined, authorize payment through the Total Loss representative.
- Conduct damage management including properly managing the repair process i.e.: mitigating storage, rental, early tow to salvage and other related expenses by working closely with appraisers, rental facilities, body shops, repair facilities and other vendors.
- Establish timely and maintain appropriate claim and expense reserves.
- Develop and continually update a plan of action including maintaining an effective diary to bring the claim to resolution in a timely manner. Manage file inventory by utilizing an effective diary system and documenting claim file activities in accordance with established procedures.
- Write denial letters, Reservation of Rights and other routine and complex correspondence to insured-s and claimants.
- Determine settlement amounts based on independent judgment, estimation of actual cash value and replacement value, appraisals, application of applicable limits and deductibles.
- Negotiate and convey claim settlements within authority limits to insureds.
- Meet all quality standards and expectations per Best Practices.
- Comply with state specific regulations.
- Provide quality customer service to meet the needs of the insured, claimant, all internal and external customers. Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC).
- Recognize and forward appropriate files to subject matter experts i.e.: SIU, engineer, staff/general counsel, heavy equipment, construction, property, CAT mgmt, fire investigator, Independent Adjuster, and accident reconstruction for their review and consult. Identify subrogation opportunities; determine appropriateness of the demand and negotiate adverse subrogation and arbitration.
- Handle litigation on appropriately assigned cases. Develop litigation plan with staff or panel counsel, and track and control legal expenses; Review conciliations and prepare submissions for arbitration hearings.
- May participate with Auto ERT during extreme weather events.-
- Effectively manage multiple competing priorities to ensure timely payment, follow-up and claim resolution.

EDUCATION/COURSE OF STUDY:
College degree or equivalent business experience

CERTIFICATES/DEGREES:
Adjusters license (where applicable)

COMMUNICATION SKILLS:
Strong verbal and written communication skills

COMPUTER SKILLS:
Hardware and software skills to utilize and leverage claim and adjusting technology

OTHER:
Medical terminology knowledge (helpful)
Customer service and empathy skills
Solid analytical and decision making skills
Math skills
Excellent negotiation skills and ability to effectively handle conflict
Strong organization and time management skills
Ability to multi-task and to adapt to a changing environment
Ability to effectively handle conflict
Attention to detail ensuring accuracy.
Strong investigative skills and creativity to achieve optimal resolution

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/ALPHARETTA-Auto-Damage-Claim-Representative-Job-GA-30004/641086/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/ALPHARETTA-Auto-Damage-Claim-Representative-Job-GA-30004/641086/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 791718
Location: GA-Alpharetta

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Conduct investigations to detect fraud on claims against the company. Provide investigative expertise to limit exposure and protect company assets. These investigations involve all lines of insurance. Position may include lead investigator functions as described below.

PRIMARY DUTIES:
Conducts investigations with a focus on thoroughness, quality, with attention to detail, timeliness and cost control.
Prepares and submits investigative reports covering all phases of the investigation in each case for approval.
Assists with the development and training of the claim staff in the detection of external and or internal fraud, plus workplace violence.
Interprets and conveys highly technical information to others.
Applies rules of evidence; recognizes evidence and determines its value to specific claim, evidence collection and interpretation. Requires clear understanding of the rules of evidence.
Establishes and maintains liaison with public officials, law enforcement officers and others to obtain assistance in conducting investigations.
Knowledgeable about all applicable fraud statutes: local, state and federal to ensure duties and assignments are carried out within the requirements of applicable law and local office expectations.
High degree of integrity and confidentiality required handling information that is considered personal and confidential.
Customer Service and relationship/team building by maintaining contact during the course of investigations with company's claim services, Marketing and Underwriting colleagues, claimants, policyholders, agents, counterparts in other firms, external legal professionals, external medical professionals, financial institutions, government/regulatory agencies, potential customers and vendors and suppliers.
Develops network of resources within the community (e.g., local fraud bureaus, district attorneys offices, law enforcement agencies, insurance associations, professional associations, and community groups).
Requires overnight travel.
Works in a position where frequent exposure to noise, dirt, odors or where work may be performed in a confined or restricted area.

An investigator can function as lead role by performing all of the following duties in addition to those described above:
Lead investigator, responsible for guiding and training other investigators in the performance of their duties.
Serves as subject matter expert in two or more specialty areas (e.g., major case, medical fraud, construction losses. etc.).
Runs special projects or initiatives at local and regional level with planning and implementation responsibilities and accountability for outcome.
Serves as assistant and regular backup for Regional Manager.
May close cases, assign work, direct activities of investigators as 'lead' with clear line of authority in Manager's absence.
Represents SIU as a technical resource by attending unit meetings (e.g., auto, property, subrogation, marketing, underwriting, legal proceedings as needed at the local level and acts within established professional guidelines as well as applicable state laws

EDUCATION/COURSE OF STUDY:
Minimum 2-year college degree or equivalent law enforcement or claim experience.

WORK EXPERIENCE:
Working level knowledge of insurance and claim operations, commercial, personal, and Workers Compensation insurance products and litigation management.
Claim, legal or law enforcement background.

OTHER:
Interviewing skills.
Analytical skills and ability to make deductions; logical and sequential thinker
Computer literate; database and Internet proficient.
Knowledge of available resources (internal and external) to assist in investigations
Conflict management skills to deal with crisis situations, hostile witnesses, etc.

Additional lead investigator required qualifications, skills and competencies:
Delegation, organization and follow-up skills. Ability to get work done through others.
Working knowledge of budgets and other fiscal responsibilities.

Critical Success Factors:
Productivity (referral rate and average referrals per investigator)
Customer Service and Timeliness of Investigation (close rate and average duration of investigation)
Expense Management (return on investment and billing)
Quality of Investigation (efficiency rate and QA score)

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/ALPHARETTA-SIU-Investigator-Job-GA-30004/658702/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/ALPHARETTA-SIU-Investigator-Job-GA-30004/658702/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS