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		<title>Travelers - Albuquerque NM Claims Jobs</title>
		<link>http://travelers.jobs2web.com/go/Albuquerque-NM-Claims-Jobs/33350/</link>
		<description>View Albuquerque NM Claims Jobs at Travelers</description>
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			<title><![CDATA[Travelers - Albuquerque NM Claims Jobs]]></title>
			<link>http://travelers.jobs2web.com/go/Albuquerque-NM-Claims-Jobs/33350/</link>
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		<title>Claim Representative, Outside Property Job (Albuquerque, NM, US)</title>
		<description><![CDATA[Job Title:     Claim Representative, Outside Property   <br/>      Job ID:     790217   <br/>      Location:    NM-Albuquerque   <br/><br/>       Available Openings:      1      <br/><br/> Committed.  Competitive.  Constructing our Future.<br/><br/>That's Travelers.  We are one of the leading insurance companies in the United States.  Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees.  You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.  <br/><br/> SUMMARY:<br/>Demonstrate proficiency in first party estimating, investigation, evaluation and negotiation at the most reasonable cost.  Satisfy customer needs and ensure file quality.<br/><br/>PRIMARY DUTIES:<br/>Handle 1st party Property claims of moderate complexity as assigned. <br/>Complete field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates. <br/>Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party property damage claims. <br/>Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces <br/>Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder;  transition to and from ladder to area requiring inspection; walk on roof. <br/>Establish timely and accurate claim and expense reserves. <br/>Negotiate and convey claim settlements within authority limits. <br/>Write denial letters, Reservation of Rights and other complex correspondence. <br/>Control damages through proper usage of cost containment tools. <br/>Meet all quality standards and expectations per Best Practices. <br/>Maintain an effective diary system and document claim file activities in accordance with established procedures. <br/>Manage file inventory to ensure timely resolution of cases. <br/>Handle files in compliance with state regulations, where applicable. <br/>Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers. <br/>Identify and refer claims with MCU exposure to the supervisor. <br/>Recognize when to refer claims to Special Investigations Unit and/or Subro Unit. <br/>Perform administrative functions such as expense accounts, time off reporting, etc. as required <br/>Perform any other duties as required. <br/>Occasional Catastrophe Duty, including other offices and states may be required.<br/><br/>EDUCATION/COURSE OF STUDY:<br/>College degree or equivalent in business discipline.<br/><br/>WORK EXPERIENCE:<br/>Previous property claim handling experience is preferred.                                                                                <br/>Knowledge of construction, estimating and estimating system (Xactimate preferred)<br/><br/>CERTIFICATES/DEGREES:<br/>Valid driver's license<br/><br/>COMMUNICATION SKILLS:<br/>Must display solid verbal and written communications skills.<br/><br/>COMPUTER SKILLS:<br/>Hardware and software skills and abilities including computers and other similar electronic devices.<br/><br/>OTHER:<br/>Excellent organizational skills with the ability to work independently.<br/>Solid analytical skills.<br/>Excellent negotiation skills.  <br/><br/> Travelers is an equal opportunity employer.  We actively promote a drug-free workplace.]]></description>
		<link>http://travelers.jobs2web.com/job/ALBUQUERQUE-Claim-Rep,-Outside-Property-Job-NM-87101/557109/?utm_source=J2WRSS&amp;utm_medium=rss&amp;utm_campaign=J2W_RSS</link>
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		<title>Experienced Outside Property Claim Professional Job (Albuquerque, NM, US)</title>
		<description><![CDATA[Committed.  Competitive.  Constructing our Future.<br/><br/> That's Travelers.  We are one of the leading insurance companies in the United States.  Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees.  You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.  <br/><br/> *** Thank you for your interest in this job posting.  We are currently accepting resumes and inquiries for possible future positions. ***<br/><br/> SUMMARY:<br/> Demonstrate proficiency in first party estimating, investigation, evaluation and negotiation at the most reasonable cost.  Satisfy customer needs and ensure file quality.<br/><br/> PRIMARY DUTIES:<br/> Handle 1st party Property claims of moderate complexity as assigned. <br/> Complete field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates. <br/> Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party property damage claims. <br/> Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces <br/> Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder;  transition to and from ladder to area requiring inspection; walk on roof. <br/> Establish timely and accurate claim and expense reserves. <br/> Negotiate and convey claim settlements within authority limits. <br/> Write denial letters, Reservation of Rights and other complex correspondence. <br/> Control damages through proper usage of cost containment tools. <br/> Meet all quality standards and expectations per Best Practices. <br/> Maintain an effective diary system and document claim file activities in accordance with established procedures. <br/> Manage file inventory to ensure timely resolution of cases. <br/> Handle files in compliance with state regulations, where applicable. <br/> Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers. <br/> Identify and refer claims with MCU exposure to the supervisor. <br/> Recognize when to refer claims to Special Investigations Unit and/or Subro Unit. <br/> Perform administrative functions such as expense accounts, time off reporting, etc. as required <br/> Perform any other duties as required. <br/> Occasional Catastrophe Duty, including other offices and states may be required.<br/><br/> EDUCATION/COURSE OF STUDY:<br/> College degree or equivalent in business discipline.<br/><br/> WORK EXPERIENCE:<br/> Previous property claim handling experience is preferred.                                                                                <br/> Knowledge of construction, estimating and estimating system (Xactimate preferred)<br/><br/> CERTIFICATES/DEGREES:<br/> Valid driver's license<br/><br/> COMMUNICATION SKILLS:<br/> Must display solid verbal and written communications skills.<br/><br/> COMPUTER SKILLS:<br/> Hardware and software skills and abilities including computers and other similar electronic devices.<br/><br/> OTHER:<br/> Excellent organizational skills with the ability to work independently.<br/> Solid analytical skills.<br/> Excellent negotiation skills.<br/><br/> Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position.  As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application.  You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.  <br/><br/> Travelers is an equal opportunity employer.  We actively promote a drug-free workplace.  <br/><br/> Return to Previous Page]]></description>
		<link>http://travelers.jobs2web.com/job/ALBUQUERQUE-Experienced-Outside-Property-Claim-Professional-Job-NM-87101/613785/?utm_source=J2WRSS&amp;utm_medium=rss&amp;utm_campaign=J2W_RSS</link>
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		<title>Property Claim Representative - Las Cruces, NM Job (Albuquerque, NM, US)</title>
		<description><![CDATA[Job Title:     Property Claim Representative - Las Cruces, NM   <br/>      Job ID:     791348   <br/>      Location:    NM-Albuquerque   <br/><br/>       Available Openings:      1      <br/><br/> Committed.  Competitive.  Constructing our Future.<br/><br/>That's Travelers.  We are one of the leading insurance companies in the United States.  Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees.  You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.  <br/><br/> SUMMARY:<br/>Demonstrate proficiency in first party estimating, investigation, evaluation and negotiation at the most reasonable cost.  Satisfy customer needs and ensure file quality.<br/><br/>PRIMARY DUTIES:<br/>Handle 1st party Property claims of moderate complexity as assigned. <br/>Complete field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates. <br/>Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party property damage claims. <br/>Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces <br/>Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder;  transition to and from ladder to area requiring inspection; walk on roof. <br/>Establish timely and accurate claim and expense reserves. <br/>Negotiate and convey claim settlements within authority limits. <br/>Write denial letters, Reservation of Rights and other complex correspondence. <br/>Control damages through proper usage of cost containment tools. <br/>Meet all quality standards and expectations per Best Practices. <br/>Maintain an effective diary system and document claim file activities in accordance with established procedures. <br/>Manage file inventory to ensure timely resolution of cases. <br/>Handle files in compliance with state regulations, where applicable. <br/>Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers. <br/>Identify and refer claims with MCU exposure to the supervisor. <br/>Recognize when to refer claims to Special Investigations Unit and/or Subro Unit. <br/>Perform administrative functions such as expense accounts, time off reporting, etc. as required <br/>Perform any other duties as required. <br/>Occasional Catastrophe Duty, including other offices and states may be required.<br/><br/>EDUCATION/COURSE OF STUDY:<br/>College degree or equivalent in business discipline.<br/><br/>WORK EXPERIENCE:<br/>Previous property claim handling experience is preferred.                                                                                <br/>Knowledge of construction, estimating and estimating system (Xactimate preferred)<br/><br/>CERTIFICATES/DEGREES:<br/>Valid driver's license<br/><br/>COMMUNICATION SKILLS:<br/>Must display solid verbal and written communications skills.<br/><br/>COMPUTER SKILLS:<br/>Hardware and software skills and abilities including computers and other similar electronic devices.<br/><br/>OTHER:<br/>Excellent organizational skills with the ability to work independently.<br/>Solid analytical skills.<br/>Excellent negotiation skills.<br/><br/>Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position.  As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application.  You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.  <br/><br/> Travelers is an equal opportunity employer.  We actively promote a drug-free workplace.]]></description>
		<link>http://travelers.jobs2web.com/job/ALBUQUERQUE-Property-Claim-Representative-Las-Cruces,-NM-Job-NM-87101/631919/?utm_source=J2WRSS&amp;utm_medium=rss&amp;utm_campaign=J2W_RSS</link>
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		<title>Premium Auditor-Albuquerque, NM Job (Albuquerque, NM, US)</title>
		<description><![CDATA[Job Title:     Premium Auditor-Albuquerque, NM   <br/>      Job ID:     791688   <br/>      Location:    NM-Albuquerque   <br/><br/>       Available Openings:      1      <br/><br/> Committed.  Competitive.  Constructing our Future.<br/><br/>That's Travelers.  We are one of the leading insurance companies in the United States.  Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees.  You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.  <br/><br/> SUMMARY:<br/>Reports to Premium Audit Manager.  Responsible for performing audits on Property/Casualty Commercial Lines adjustable policies in Albuquerque, NM and the surrounding area to establish appropriate classifications, exposures and basis of premium.  Responsible for developing earned premiums in accordance with company, industry and government rules and regulations.<br/><br/>PRIMARY DUTIES:<br/>Conducts audit of selected Commercial Lines adjustable policies by reviewing the insured's business operations, including examining, verifying and recording pertinent classification-related data from financial/business records.  Determine and/or develop premium basis and classification.<br/><br/>Conducts physical audits to optimize timeliness and productivity.  Some travel will be required.<br/><br/>Discuss issues and problems with the insured to ensure understanding of the change in premium and to maintain good customer relations.<br/><br/>Ensure quality of the audit through proper risk classification and exposure basis identification.  Utilize laptop computer to record audit information and transmit completed audits in a timely manner.<br/><br/>Provide external customers (i.e., agents and insureds) and internal customers (i.e., underwriting, policy processing, claims and accounting) with information to assist in their understanding of audit-related matters, including audit vouchers, procedures and worksheets.<br/><br/>Remain informed of changes and current information relative to premium auditing through discussion and correspondence with experts and industry-related literature.<br/><br/>Alert the Special Investigative Unit (SIU) of potential fraud situations.<br/><br/>EDUCATION/COURSE OF STUDY:<br/>All incumbents are required to pass the industry APA exams within 2 years of hire, and promotion to the next level requires that the APA designation has been achieved.<br/><br/>WORK EXPERIENCE:<br/>Demonstrated ability to work independently.<br/>Strong organizational skills.<br/>Strong communications skills.<br/>Solid analytical skills.<br/>Experience in the use of personal computers and software applications (e.g., MS Excel, MS Word and LOTUS Notes.)<br/>Strong knowledge of the Property Casualty businesses and products.<br/>Underwriting and marketing exposure.<br/>College degree in Accounting, Business Administration, or related field, or equivalent work experience.<br/>It is generally expected that this level auditor have 0-3 years of auditing experience.  <br/><br/> Travelers is an equal opportunity employer.  We actively promote a drug-free workplace.]]></description>
		<link>http://travelers.jobs2web.com/job/ALBUQUERQUE-Premium-Auditor-Albuquerque,-NM-Job-NM-87101/656498/?utm_source=J2WRSS&amp;utm_medium=rss&amp;utm_campaign=J2W_RSS</link>
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		<title>Auto Appraiser Job (Albuquerque, NM, US)</title>
		<description><![CDATA[Job Title:     Auto Appraiser   <br/>      Job ID:     791644   <br/>      Location:    NM-Albuquerque   <br/><br/>       Available Openings:      1      <br/><br/> Committed.  Competitive.  Constructing our Future.<br/><br/>That's Travelers.  We are one of the leading insurance companies in the United States.  Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees.  You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.  <br/><br/> SUMMARY:<br/>- Provide effective communication and customer service to all external and internal customers.<br/>- Demonstrate proficiency in estimating, investigation, evaluation and negotiation of 1st and 3rd party Auto claims. <br/>- Provide all lines of business and departments, i.e., Property, Boat and Yacht, Inland Marine, Public Sector, etc., with inspection and investigation assistance as needed, including Catastrophe response.<br/>- Identify and coordinate with appropriate claim resources on coverage issues, subrogation, salvage, and potential fraud opportunities to achieve optimum final claim resolution. <br/>- Assist management by participating in the development of new and inexperienced field Auto claim staff.<br/><br/>PRIMARY DUTIES:<br/>Provide interpersonal, verbal and written communications that promote providing a secure, respected and cared for experience for our customers.  <br/><br/>Ensure optimum file outcome on assigned claims. <br/>- Effectively manage work assignments and promptly travel to location of vehicle/equipment.<br/>- Execute prompt and immediate contact with vehicle/equipment owners to inspect loss, provide claim direction, exchange information, negotiate, settle and move vehicles/equipment as appropriate.<br/>- Actively support Auto Business Plans such as Concierge, Direct Repair and GO programs.<br/>- Achieve and maintain appropriate technical expertise, certifications and regulatory required licenses through successful completion of company and industry classes and training. <br/><br/>Establish the physical damage claim value of assigned losses.   <br/>- Prepare and document accurate vehicle/equipment damage appraisals, Actual Cash and Replacement values according to insurance department regulations, Auto Best Practices and Appraisal Technical Resource Guide. <br/>- Utilize technical expertise and information gathering to accurately determine physical claim value of claims using company recognized resources, estimating and evaluation software. <br/>- Achieve authorization to initiate payment to the customer or provide settlement amount to the assigned Claim Representative for payment.  This may include presentation of facts gathered to appropriate leadership, depending on settlement amount and authority level. <br/><br/>Partner with internal resources throughout the life of the claim.  Resources could include Property, Auto, Auto Liability, Subrogation, SIU and other internal resources appropriate to the specific claim type.  Partnership from initial investigation through final recovery to ensure appropriate claim resolution and pursuit of alternative recovery sources. <br/><br/>In collaboration with Claim management provide on the job training and assist in the development of new and inexperienced field Auto claim staff (inside and outside).<br/><br/>Comply with all insurance department regulations and applicable laws.<br/><br/>The following duties are concurrent with those listed above:<br/>- Appropriately control claim values, including loss of use and rental reimbursement, through use of cost containment tools.<br/>- Provide operational intelligence to Travelers business partners through accurate data reporting.<br/>- Maintain continuous and effective communication with customers, Agents, Claim Staff and related business partners on assigned claims. <br/>- Occasional overnight travel for training and inspections on first and third party claims as assigned.<br/>- Occasional Catastrophe Duty, including other offices and states may be required.<br/>- Accurate and timely reporting of overtime, travel expenses, time off, special project, etc. as required.<br/><br/>EDUCATION/COURSE OF STUDY:<br/>College or Technical School Degree strongly preferred<br/><br/>WORK EXPERIENCE:<br/>- 2 - 5 years related appraisal experience, preferably with an insurance company.<br/><br/>- Strong technical background including extensive knowledge of auto repair and repair techniques, including thorough understanding of auto terminology and construction, knowledge of claims appraisal systems and overall claim operations, Windows proficiency, including Excel and Word.<br/><br/>OTHER:<br/>- Ability to provide on the job training and development of Auto claim staff.  <br/><br/>- Advanced mathematical and computer proficiency skills. <br/><br/>- Ability to promptly travel, with little or no advance notice, demonstrating effective planning, expense and cost control skills. <br/><br/>- Understanding of Privacy Act when dealing with personal and confidential information. <br/><br/>- Ability to remain current on jurisdictional laws and regulations, and communicating compliance requirements to other claim staff as appropriate.<br/>- Commitment to continuous education.<br/>- Demonstrated ownership attitude and customer centric response to all assigned tasks. <br/>- Professional License, Registration, or Certificate is required to hold this position depending upon state regulations. <br/>- Valid driver's license and good driving record.<br/>- I-CAR Gold Class Professional level in Collision Repair preferred.<br/><br/>- Executes Business Strategy at the desk level <br/>- Drives Results <br/>- Maximizes Individual and Organizational Performance<br/>- Communicates Effectively and Influences Others<br/>- Leads Change<br/>- Exhibits Courage, Conviction, and Credibility <br/>- Applies Critical Thinking <br/>- Accountability<br/>- Promotes Enterprise Culture<br/>- Creates and Sustains a Dynamic Workplace  <br/><br/> Travelers is an equal opportunity employer.  We actively promote a drug-free workplace.]]></description>
		<link>http://travelers.jobs2web.com/job/ALBUQUERQUE-Auto-Appraiser-Job-NM-87101/653113/?utm_source=J2WRSS&amp;utm_medium=rss&amp;utm_campaign=J2W_RSS</link>
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		<title>Insurance Defense Attorney
Albuquerque, New Mexico Job (Albuquerque, NM, US)</title>
		<description><![CDATA[Job Title:     Insurance Defense Attorney<br/>Albuquerque, New Mexico   <br/>      Job ID:     791921   <br/>      Location:    NM-Albuquerque   <br/><br/>       Available Openings:      1      <br/><br/> Committed.  Competitive.  Constructing our Future.<br/><br/>That's Travelers.  We are one of the leading insurance companies in the United States.  Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees.  You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.  <br/><br/> SUMMARY:<br/><br/>This position is responsible for providing high quality and cost-effective legal representation in all types of legal proceedings, including, but not limited to, personal injury litigation, construction litigation, and construct defect litigation.  Demonstrating superior knowledge and expertise in the litigation process and provides excellent client service as part of a legal team.  Responsible for independent and aggressive case handling with a resolution management focus.<br/><br/>PRIMARY DUTIES / RESPONSIBILITES:<br/>-           Litigates cases to verdict, demonstrating superior use of trial skills and techniques<br/>-           Ability to independently handle a full to moderate caseload with moderate level of severity and complexity from case inception through trial/resolution<br/>-           Works under the guidance of Senior Counsel in litigating complex and high exposure files<br/>-           Conducts legal research as necessitated and supervises research projects delegated to Associate Counsel and paralegals<br/>-           Independently drafts pleadings, motions, briefs, discovery and other file documents<br/>-           Attends court events and other appointments independently<br/>-           Learns and understands claim customers expectations and key department business goals and assists them in meeting those goals<br/>-           Handles and actively seeks opportunities to become involved in special projects and on committees<br/>-           Provides recommendations and case analysis to business partners on appropriate file handling strategy<br/>-           Integrates legal support staff into case handling process<br/>-           Builds and maintains superior internal and external client relationships<br/>-           Completes all required administrative tasks including time reporting, closed cases, reports and other materials appropriate to performance of job duties<br/>-           Effectively makes use of technology and automation in the practice of law<br/>-           Adheres to all standards of excellence in file management<br/>-           Travels as required to meet business needs<br/>-           Ability to mentor and train less experienced counsel and legal support staff <br/>-           Provide advice and training to claim partners and clients<br/><br/>EDUCATION / COURSE OF STUDY:<br/>Graduation from an accredited law school with a strong academic record<br/>Successful completion of the bar and ethics examinations in the state(s) in which representation is required<br/>Active license to practice law<br/><br/>WORK EXPERIENCE:<br/>5+ years or equivalent legal experience<br/>Insurance litigation work exposure desirable<br/>Demonstrated track record of trial skills and techniques<br/><br/>COMMUNICATION SKILLS:<br/>Articulate presentation skills using technology<br/>Strong and persuasive legal writing skills and oral advocacy skills <br/>Ability to clearly and succinctly articulate position <br/><br/>COMPUTER SKILLS:<br/>Ability to effectively understand and utilize technology and automation resources, including, but not limited to, Microsoft Office Products, Voice Recognition Technology, and other law office management programs.<br/><br/>OTHER COMPETENCIES / SKILLS:<br/>-           Independent ability to analyze legal issues with minimal supervision <br/>-           Appreciation for and commitment to delivery of high quality legal work<br/>-           Works collaboratively with team members and others<br/>-           Demonstrates desire to acquire effective trial skills with increased litigation complexity<br/>-           Demonstrates superior legal acumen <br/>-           Demonstrates personal commitment to professional development<br/>-           Continued development of technical skills with a goal of handling the highest complexity/exposure MCU cases<br/>-           Personal integrity and adherence to a high degree of professionalism and ethical competency<br/>-           Strong research skills<br/>-           Strong negotiation skills<br/>-           Multi tasking tolerance and success<br/>-           Decision making and problem solving abilities<br/>-           Sense of urgency/responsiveness  <br/><br/> Travelers is an equal opportunity employer.  We actively promote a drug-free workplace.]]></description>
		<link>http://travelers.jobs2web.com/job/ALBUQUERQUE-Insurance-Defense-Attorney-Albuquerque,-New-Mexico-Job-NM-87101/677669/?utm_source=J2WRSS&amp;utm_medium=rss&amp;utm_campaign=J2W_RSS</link>
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		<title>Unit Manager Job (Greenwood Village, CO, US)</title>
		<description><![CDATA[Job Title:     Unit Manager   <br/>      Job ID:     790703   <br/>      Location:    CO-Greenwood Village   <br/><br/>       Available Openings:      1      <br/><br/> Committed.  Competitive.  Constructing our Future.<br/><br/>That's Travelers.  We are one of the leading insurance companies in the United States.  Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees.  You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.  <br/><br/> SUMMARY:<br/>- As a member of local line of business (LOB) management team, responsible for product quality and performance for a specific team of claim professionals.<br/>- Provide guidance and direction to direct reports through a continuous process of management involvement and frequent claim file review.<br/>- Serve as a field representative for the Home Office LOB product, as requested.<br/>- Reinforce LOB Vision, Strategies, and Objectives through word and action.<br/>- Select, lead, mentor, performance manage and develop staff<br/><br/>PRIMARY DUTIES:<br/>Attract, Retain and Develop World Class Talent: <br/>- Proactive recruitment of talent; work with management to establish and implement a strategic staffing strategy<br/>- Effective orientation and on-boarding.<br/>- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback. <br/>- Work with management to develop and implement effective training, performance development and succession planning<br/>- Effective retention planning; proactively manage and respond to turnover.<br/>- Effectively utilize reward system to distinguish top performers and significant achievements.<br/>Provide Compelling Claim Services <br/>- Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers,<br/>- Develop & execute a strategic file management plan that achieves optimal file resolution and business results.<br/>- Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency. <br/>- Review new notices, ensuring claims are assigned to staff with appropriate skill sets.<br/>- Conduct quality file reviews per office/ best practices guidelines.<br/>- Establish/ follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary.<br/>- Implement strategies and initiatives to improve file quality, customer service and manage costs.<br/>Drive the Information Advantage<br/>- Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.<br/>Achieve Optimal Solutions <br/>- Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and  helping our partners attract and retain business.<br/>- Operate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense<br/>Partner for Mutual Success <br/>- Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes. <br/>- Participate in business meetings and agency visits as required<br/><br/>EDUCATION/COURSE OF STUDY:<br/>- College degree preferred or equivalent work experience<br/><br/>WORK EXPERIENCE:<br/>- Significant Claim work experience in at least one line of business, Claim management experience preferred<br/><br/>CERTIFICATES/DEGREES:<br/>- Insurance license(s) as required by state regulation.<br/><br/>COMMUNICATION SKILLS:<br/>- Excellent oral and written communication skills<br/><br/>COMPUTER SKILLS:<br/>- Strong Computer Skills including word and excel<br/><br/>OTHER:<br/>Span of control approximately 6 to 8 Claim Professionals, Span  of control may vary based on: <br/>- complexity of LOB <br/>- experience of staff <br/>- team composition <br/>- market mix <br/><br/>Outside Property Positions only require that employees be able to: <br/>- Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces <br/>- Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder;  transition to and from ladder to area requiring inspection; walk on roof.<br/>- Deploy on CAT duty as required.<br/><br/>Leading the Business:<br/>- Drive Results<br/>- Leads Change<br/>- Executes Business Strategy<br/><br/>Leading Others:<br/>- Attract Top Talent<br/>- Maximize Individual Performance<br/>- Holds Others Accountable<br/>- Aligns Rewards <br/>- Creates and Sustains a Dynamic Workplace<br/><br/>Leading Self:<br/>- Demonstrates Self-Awareness<br/>- Applies Critical Thinking<br/>- Communicates Effectively & Influences Others<br/>- Exhibits Courage, Conviction & Credibility  <br/><br/> Travelers is an equal opportunity employer.  We actively promote a drug-free workplace.]]></description>
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