http://travelers.jobs2web.com/go/Alpharetta-GA-Claims-Jobs/33351/ View Alpharetta GA Claims Jobs at Travelers en-us http://travelers.jobs2web.com/images/travelers/home_logo.gif http://travelers.jobs2web.com/go/Alpharetta-GA-Claims-Jobs/33351/ 720 Job ID: 790937
Location: GA-Alpharetta

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
-Reports to the Auto Field Product Line Manager
- As a member of Claim Center Management Team accountable for the results of managers within the Auto Liability line of business. Drive product strategies to ensure claim policies, procedures, and standards are implemented and maintained
- Participate in the development of claim management strategies specific to assigned product area by working with Field Product Line Manager and Home Office Product leadership.
- Responsible for successful execution of those claim management strategies locally and for continually communicating with FPLM and Home Office Product leadership to strengthen results.
- Recognized as the local product expert, supports the FPLM working with business partners to ensure claim strategies are understood and an integral component of the business plans/objectives.
- Select, lead, mentor, performance manage and develop staff.

PRIMARY DUTIES:
Attract, Retain and Develop World Class Talent:
-- Manage 5 - 8 Auto Liability Unit Managers
- Direct the selection, development, deployment and evaluation of assigned Claim team.
- Identify, develop and retain high potential/high performing employees who have the potential for or are ready to fill critical roles in the organization.
- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
- Develop and implement strategies and plans to address Claim Professional and Unit Manager development. Make certain training needs are identified and addressed on an ongoing basis.
- Provide enhanced technical leadership focus to strengthen the product/technical development of the staff.
Provide Compelling Claim Services
- Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.
- Drive local claim strategy/execution through effective communication and endorsing a perpetual improvement mindset.
- Identify business drivers and trends from analyzing claim data. Work with FPLM and Home Office Product teams to develop, understand and implement national strategies and provide input on new strategies.
- Provide guidance and direction to Unit Managers and claim professionals through a continuous process of management involvement and claim file review. Evaluates claim behaviors, taking improvement actions as appropriate.
- Responsible for product quality alignment with Home Office Product strategy. Seeks information on, supports, and communicates Claim-s philosophies.
- Identify business drivers and trends from rigorously analyzing claim data
- Work with teams to develop, understand and implement strategies and provide input on new strategies.
Drive the Information Advantage
- Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.
Achieve Optimal Solutions
- Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.
- Work with FPLM to develop, implement and adjust product line staffing/ operating expense budget in support of claim strategies by proactively monitoring notice and volume trends in conjunction with local business market growth projections/plans.
- Serve as a member of the local Executive Management Team providing input, insight, and assistance to other FPLM and other managers to ensure the success of the local office as a whole.
Partner for Mutual Success
- Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.
- Act as Field liaison with our claim partners in Staff Counsel, TIS, Risk Control, and Nurse Programs. Serve as role model of decision-making skills and professional image by seeking and sharing knowledge from experience.
- Maintain productive and useful relationships with customers, business partners and organizational peers based on meaningful and timely exchange of information.
- Coordinate and support marketing by participating in sales and account management process.
- Represent the Company, ensuring strong business relations, issues and complaints resolution, and the acquisition and retention of profitable business.

EDUCATION/COURSE OF STUDY:
- College degree required. CPCU, SCLA or the like highly preferred.

WORK EXPERIENCE:
- Prior claim management experience a must.

OTHER:
- Knowledge and understanding of marketing, underwriting and account management processes.
- Insurance license(s) as required by state regulation.
- Current on jurisdictional laws and regulations.
- 10 years claim handling experience with 3-5 years experience handling serious injury and complex liability claims preferred.
- Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.
- Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.
- Thorough understanding of auto lines products, policy language, exclusions, ISO forms, and effective claims handling practices.

Pay Band: 5

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/ALPHARETTA-Associate-Manager,-Auto-Liability-Job-GA-30004/610751/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/ALPHARETTA-Associate-Manager,-Auto-Liability-Job-GA-30004/610751/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

*** Thank you for your interest in this job posting. We are currently accepting resumes and inquiries for possible future positions. ***

SUMMARY:
Demonstrate proficiency in first party estimating, investigation, evaluation and negotiation at the most reasonable cost. Satisfy customer needs and ensure file quality.

PRIMARY DUTIES:
Handle 1st party Property claims of moderate complexity as assigned.
Complete field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.
Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party property damage claims.
Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces
Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder; transition to and from ladder to area requiring inspection; walk on roof.
Establish timely and accurate claim and expense reserves.
Negotiate and convey claim settlements within authority limits.
Write denial letters, Reservation of Rights and other complex correspondence.
Control damages through proper usage of cost containment tools.
Meet all quality standards and expectations per Best Practices.
Maintain an effective diary system and document claim file activities in accordance with established procedures.
Manage file inventory to ensure timely resolution of cases.
Handle files in compliance with state regulations, where applicable.
Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.
Identify and refer claims with MCU exposure to the supervisor.
Recognize when to refer claims to Special Investigations Unit and/or Subro Unit.
Perform administrative functions such as expense accounts, time off reporting, etc. as required
Perform any other duties as required.
Occasional Catastrophe Duty, including other offices and states may be required.

EDUCATION/COURSE OF STUDY:
College degree or equivalent in business discipline.

WORK EXPERIENCE:
Previous property claim handling experience is preferred.
Knowledge of construction, estimating and estimating system (Xactimate preferred)

CERTIFICATES/DEGREES:
Valid driver's license

COMMUNICATION SKILLS:
Must display solid verbal and written communications skills.

COMPUTER SKILLS:
Hardware and software skills and abilities including computers and other similar electronic devices.

OTHER:
Excellent organizational skills with the ability to work independently.
Solid analytical skills.
Excellent negotiation skills.

Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position. As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Return to Previous Page]]> http://travelers.jobs2web.com/job/ALPHARETTA-Experienced-Outside-Property-Claim-Professional-Job-GA-30004/613766/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/ALPHARETTA-Experienced-Outside-Property-Claim-Professional-Job-GA-30004/613766/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Report to Risk Control Boiler & Machinery Field Manager. Deliver quality and timely risk control service to internal and external customers in the assigned territory. Work closely with Boiler and Machinery underwriting and claim groups, in support of making informed decisions to maximize profit and growth. Works on complex risks, understands and evaluates Boiler and Machinery coverage, extended coverage, and generally has 10 plus years of Boiler and Machinery consulting experience. May assume marketing and account management responsibilities.

Capable of providing risk assessments and claim investigations in some of the `Special Risk- categories.

PRIMARY DUTIES:
Perform loss control surveys, identify key objects, evaluate exposures and controls, develop meaningful loss estimates, and communicate findings to business partners. Apply critical thinking to determine adequacy of control, likelihood and magnitude of loss, and overall insurability.

Promptly investigate claims as requested by the claim department. Evaluate elements of the accident, extent of damage, damage verification, invoice review, and cause of loss. Identify external factors that may have contributed to the loss, and opportunities for subrogation. Effectively communicate, document, and report findings.

Conduct boiler and pressure inspections in accordance with jurisdictional rules by performing thorough examinations, identifying hazardous conditions, applying appropriate codes and standards, recommending corrective action, and submitting required reports. Explain to customer how these recommendations impact their business, and appropriate courses of action.

Build and maintain productive relationships with underwriting and service teams assigned to support the business, with the broker/agent community, with claim, and with clients.

Serve in the Account Consultant role for a designated local account, agent, or broker. Manage the relationship to ensure service needs are met. Participate in marketing calls, conduct presentations to sell risk control and its services. Assist in the development and delivery of training seminars.

Manage workload within an assigned territory by utilizing all available resources. Take ownership of the territory and effectively prioritize, plan, and schedule work. Utilize technology resources for maximum efficiency. Respond to customer requests in a timely and professional manner.

Provide mentoring and training to junior risk control consultants, account executives, claim representatives, agents, brokers, and jurisdictions. Conduct co-surveys to further develop and strengthen staff and relationships. When possible, serve on jurisdictional Boiler Boards and/or Task Force Teams to provide technical expertise to the industry.

CERTIFICATES/DEGREES:
National Board Commission

OTHER:
Perform all tasks in strict accordance with The Travelers Boiler & Machinery Safety Program.

Note: In performing the duties required of the position, incumbent may be exposed to:
- Extreme temperatures and humidity
- Soot, dust, dirt and/or sludge
- High noise levels
- Asbestos and/or other toxic elements
- May be required to be around moving, hot, cold, pressurized and/or
- Electrically energized equipment

In performing the functions of the position, the incumbent may be required to:
- Climb, balance, maneuver, at high levels and in dark places
- Walk on uneven surfaces
- Climb through tight openings
- Work in confined spaces

Communication
Clearly expresses ideas, recommendations, etc. in writing.
Influences others to take action on recommendations, obtains consistent by-in.
Shares information and maintains confidentiality
Listens effectively

Technical Skills
Has mastered Risk Control computer systems applications relevant for their area
Handles assignments up to the level requiring RSC or Specialist
Handles most complex surveys in territory

Customer Service/Marketing
Identifies customer needs and takes appropriate action to meet those needs.
Act with a sense of urgency.
Builds credibility with internal and external customers
Creates customer satisfaction by demonstrating the value of inspection and/or risk control services

Resource Management
Continually assesses workload in light of business priorities; directs own efforts accordingly
Identifies methods for improving personal productivity
Understands when it is appropriate to bring in technical expertise of our specialists.

We require certification from the National Board of Boiler and Pressure Vessels Inspectors

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Return to Previous Page]]> http://travelers.jobs2web.com/job/ALPHARETTA-Boiler-&-Machinery-Risk-Control-Multiple-Locations-in-USA-Job-GA-30004/613814/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/ALPHARETTA-Boiler-&-Machinery-Risk-Control-Multiple-Locations-in-USA-Job-GA-30004/613814/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 791632
Location: GA-Alpharetta

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
- As a member of Claim Center Management Team accountable for the results of managers within the Property Line of Business. Drive product strategies to ensure claim policies, procedures, and standards are implemented and maintained
- Participate in the development of claim management strategies specific to Property by working with Field Product Line Manager and Home Office Product leadership.
- Responsible for successful execution of those claim management strategies locally and for continually communicating with FPLM and Home Office Product leadership to strengthen results.
- Recognized as the local product expert, supports the FPLM working with business partners to ensure claim strategies are understood and an integral component of the business plans/objectives.
- Select, lead, mentor, performance manage and develop staff.

PRIMARY DUTIES:
Attract, Retain and Develop World Class Talent:
- Direct the selection, development, deployment and evaluation of assigned Claim team.
- Identify, develop and retain high potential/high performing employees who have the potential for or are ready to fill critical roles in the organization.
- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
- Develop and implement strategies and plans to address Claim Professional and Unit Manager development. Make certain training needs are identified and addressed on an ongoing basis.
- Provide enhanced technical leadership focus to strengthen the product/technical development of the staff.
Provide Compelling Claim Services
- Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.
- Drive local claim strategy/execution through effective communication and endorsing a perpetual improvement mindset.
- Identify business drivers and trends from analyzing claim data. Work with FPLM and Home Office Product teams to develop, understand and implement national strategies and provide input on new strategies.
- Provide guidance and direction to Unit Managers and claim professionals through a continuous process of management involvement and claim file review. Evaluates claim behaviors, taking improvement actions as appropriate.
- Responsible for product quality alignment with Home Office Product strategy. Seeks information on, supports, and communicates Claim's philosophies.
- Identify business drivers and trends from rigorously analyzing claim data
- Work with teams to develop, understand and implement strategies and provide input on new strategies.
Drive the Information Advantage
- Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.
Achieve Optimal Solutions
- Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.
- Work with FPLM to develop, implement and adjust product line staffing/ operating expense budget in support of claim strategies by proactively monitoring notice and volume trends in conjunction with local business market growth projections/plans.
- Serve as a member of the local Executive Management Team providing input, insight, and assistance to other FPLM and other managers to ensure the success of the local office as a whole.
Partner for Mutual Success
- Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.
- Act as Field liaison with our claim partners in Staff Counsel, TIS, Risk Control, and Nurse Programs. Serve as role model of decision-making skills and professional image by seeking and sharing knowledge from experience.
- Maintain productive and useful relationships with customers, business partners and organizational peers based on meaningful and timely exchange of information.
- Coordinate and support marketing by participating in sales and account management process.
- Represent the Company, ensuring strong business relations, issues and complaints resolution, and the acquisition and retention of profitable business.

EDUCATION/COURSE OF STUDY:
- College degree or equivalent work experience.

WORK EXPERIENCE:
- Comprehensive knowledge of at least one line of business
- Claim management experience required.

OTHER:
- Knowledge and understanding of marketing, underwriting and account management processes.
- Insurance license(s) as required by state regulation.
- Current on jurisdictional laws and regulations.

Generally 5 - 8 Unit Managers
Span of control may vary based on:
- complexity of LOB
- experience of staff
- team composition
- market mix

Leading the Business:
- Drive Results
- Leads Change
- Executes Business Strategy
Leading Others:
- Attract Top Talent
- Maximize Individual Performance
- Holds Others Accountable
- Aligns Rewards
- Creates and Sustains a Dynamic Workplace
Leading Self:
- Demonstrates Self-Awareness
- Applies Critical Thinking
- Communicates Effectively & Influences Others
- Exhibits Courage, Conviction & Credibility

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/ALPHARETTA-Associate-Manager,-Property-Job-GA-30004/653100/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/ALPHARETTA-Associate-Manager,-Property-Job-GA-30004/653100/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 791598
Location: GA-Alpharetta

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Investigate, evaluate, reserve, negotiate and settle assigned claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity and expense management. Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, and disposition.

PRIMARY DUTIES:
Timely coverage analysis and communication with insured based on application of policy information, facts or allegations of each case. Consult with Unit Manager on use of Claim Coverage Counsel.

Investigate each claim through prompt contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Take necessary statements.

Identify resources for specific activities required to properly investigate claims such as Subro, Risk Control, nurse consultants, and fire or fraud investigators and to other experts. Request through Unit Manager and coordinate the results of their efforts and findings.

Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.

Keep effective diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability and damages exposure, and establish proper indemnity and expense reserves.

Utilize evaluation documentation tools in accordance with department guidelines.

Responsible for prompt, cost effective, and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution.

May manage litigated claims. Develop litigation plan with staff or panel counsel, track and control legal expenses. Assure cost-effective resolution.

Maintain claim files, have an effective diary system, and document claim file activities in accordance with established procedures.

May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.

Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.

Recognize cases based on severity protocols to be referred timely to next level claim professional or Major Case Unit.

Appropriately deal with information that is considered personal and confidential.

Compliance with Claim Department's Best Practices.

Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.

Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws

Provide quality customer service and ensure file quality.

Share accountability with business partners to achieve and sustain quality results.

EDUCATION/COURSE OF STUDY:
College degree or equivalent in business discipline preferred.

CERTIFICATES/DEGREES:
State license where applicable & continuing education

OTHER:
Completion of claim handling training program.

Strong negotiation and customer service skills.

Demonstrated knowledge and ability in claims handling.

Advanced level knowledge and skill in claims and litigation.

Basic working level knowledge and skill in various business line products.

Poised, polished communication skills.

Hardware and software skills and abilities including computers and other similar electronic devices.

Demonstrated good organizational skills with the ability to prioritize and work independently.

Demonstrated strong written, verbal and interpersonal communication skills including the ability to convey and receive information effectively.

File Management
Business Knowledge/Technology
Customer Focus
Relationship Management
Change Management
Decision Making
Leadership In A Matrix Environment
Strategic Thinker
Creativity
Initiative
Collaboration
Communicates Effectively And Influences Others
Trend Analysis

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/ALPHARETTA-Inside-Claim-Representative,-Auto-Liability-Job-GA-30004/651250/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/ALPHARETTA-Inside-Claim-Representative,-Auto-Liability-Job-GA-30004/651250/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 791154
Location: GA-Alpharetta

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Perform administrative duties for claim representatives medical case managers and supervisors. Issue claim payments amounts would be based on local discretion and product line guidelines. Obtain and document medical information at the direction of the medical case manager. Assist staff with general office procedures and problems.

PRIMARY DUTIES:
Provide administrative assistance by typing, taking dictation, handling telephone calls, setting up meetings and performing other duties, as assigned.

Maintain activity records and complete required monthly reports.

Maintain and control check issuance, as required. Pay bills, file forms, photocopy and type, as requested.

Input data and prepare reports, process computer checks, prepare for mailing and maintain appropriate records.

Update files and close files, as requested. Prepare closed files for shipping and storage.

Maintain up-to-date files, attaching correspondence as appropriate.

Process cancelled checks, credits and document activity on systems note screens, as required.

Manage a daily diary & ICMS to do list through completing requested activities.

Customer Service contact in order give, receive, or exchange information.

WORK EXPERIENCE:
Knowledge of claim support functions, including check processing and data entry, is preferred.

COMMUNICATION SKILLS:
Basic communication skills required to request and provide routine data and to respond to oral and written instructions.
Deals with information that is considered personal and confidential.

OTHER:
Manual Skills:
Large parts of daily assignments require motor coordination with finger dexterity, e.g. typing machine operations.

Analytical skills:
Problem solving generally defined, but may need to be clarified in order to proceed.
Requires collecting, compiling and organizing facts and figures in accordance with established procedures.

Customer Focus
Relationship Management
Commitment to Task
Technical

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/ALPHARETTA-Claim-Support-Specialist-Job-GA-30004/623827/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/ALPHARETTA-Claim-Support-Specialist-Job-GA-30004/623827/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 791846
Location: GA-Alpharetta

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Dynamic professional sought with experience in handling moderate to high severity complex litigation and/or claims, to include Employment Practices, Directors & Officers, Lawyers Professional and Fiduciary Liability, Fidelity/Crime and Financial Institutions Bond claims. Within authority limit, thoroughly analyze, investigate, negotiate and resolve claims with moderate supervision, making appropriate recommendations to management when necessary. Provide world class customer service to insureds, agents, brokers and underwriters. Maintain accurate documentation/information in claim file and claims system as per claim handling requirements including coverage analysis, proper damage and liability evaluations, proactive resolution management and settlement rationale, current diary and proper preparation of required claim reports. Identify recovery management opportunities in the earliest stages of claim development. Within authority limit, retain, monitor, manage and approve payments to outside counsel actively utilizing litigation management plans and budgets. Maintain knowledge of coverage law, legislative and industry-related initiatives and judicial trends and provide claim updates and coverage interpretation to regional underwriters Strong and effective communication skills (written and oral), superior customer service skills, excellent time management skills, highly developed multi-tasking skills and ability to successfully function independently are required.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/ALPHARETTA-Bond-&-Financial-Products-Claim-Executive-Counsel-Job-GA-30004/671709/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/ALPHARETTA-Bond-&-Financial-Products-Claim-Executive-Counsel-Job-GA-30004/671709/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 791820
Location: GA-Alpharetta

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
As a member of Claim Center Management Team, this person is accountable for the results within the assigned line of business. Success in this role will be defined through:
- Effective leadership of product strategies to ensure claim policies, procedures, and standards are implemented and maintained
- Consistent participation in the development of claim management strategies by working with Field Product Line Manager and Home Office Product leadership.
- Successful execution of claim management strategies locally and continually communicating with FPLM and Home Office Product leadership to strengthen results.
- Recognition as the local product expert, supporting the FPLM and working with business partners to ensure claim strategies are understood and an integral component of the business plans/objectives.
- Effectively select, lead, mentor, performance manage and develop staff.

PRIMARY DUTIES:
Attract, Retain and Develop World Class Talent:
- Direct the selection, development, deployment and evaluation of assigned Claim operation.
- Identify, develop and retain high potential/high performing employees who have the potential for or are ready to fill critical roles in the organization.
- Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
- Develop and implement strategies and plans to address Claim Professional and Unit Manager development. Ensure training needs are identified and addressed on an ongoing basis.
- Provide enhanced technical leadership focus to strengthen the product/technical development of the staff.

Provide Compelling Claim Services
- Employ appropriate claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers. Processes that ensure claim accuracy, timeliness, customer orientation, and claim handling efficiency are critical.
- Drive local claim strategy/execution through effective communication and endorsing a continuous improvement mindset.
- Identify business drivers and trends from analyzing claim data. Work with FPLM and Home Office Product teams to develop, understand and implement improvement plans locally and for national strategies.
- Provide guidance and direction to Unit Managers and claim professionals through a continuous process of management involvement and claim file review.
- Evaluate claim behaviors, taking improvement actions as appropriate.
- Responsible for product quality alignment with Home Office Product strategy. Seek information on, support, and communicate key Claim philosophies.
- Identify business drivers and trends from analysis of claim data.

Drive the Information Advantage
- Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.

Achieve Optimal Solutions
- Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.
- Work with FPLM to develop, implement and adjust product line staffing / operating expense budget in support of claim strategies by proactively monitoring notice and volume trends in conjunction with local business market growth projections/plans.
- Serve as a member of the local Executive Management Team providing input, insight, and assistance to other FPLM's and managers to ensure the success of the local office as a whole.

Partner for Mutual Success
- Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.
- Serve as role model of decision-making skills and professional image by seeking and sharing knowledge from experience.
- Maintain productive and useful relationships with customers, business partners and organizational peers based on meaningful and timely exchange of information.
- Coordinate and support marketing by participating in sales and account management process.
- Represent the Company, ensuring strong business relations, issues and complaints resolution, and the acquisition and retention of profitable business.

EDUCATION/COURSE OF STUDY:
- College degree required
- CPCU or AIC preferred

WORK EXPERIENCE:
- Significant claim management / leadership experience required.
- Comprehensive knowledge of and experience with Auto Physical Damage line of business
- Proven track record of managing managers preferred

OTHER:
- Knowledge and understanding of marketing, underwriting and account management processes.
- Insurance license(s) as required by state regulation.
- Current understanding of jurisdictional laws and regulations.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/ALPHARETTA-Auto-Damage-Associate-Manager-Job-GA-30004/670973/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/ALPHARETTA-Auto-Damage-Associate-Manager-Job-GA-30004/670973/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 791445
Location: GA-Alpharetta

Available Openings: 2

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Handle 1st and 3rd party Personal Insurance and Business Insurance claims. Manage claims for automobiles, a variety of heavy, specialty and mobile equipment and non-auto related property damage (i.e.: mail box, fence, and indirect damages such as down time and business interruption.) Claims will have varying degrees of complexity and severity (I.e.: coverage issues, multi-car, fatalities, liability determination, etc).

PRIMARY DUTIES:
- Handle all types of vehicles including automobiles, and a variety of heavy and mobile equipment (i.e. Cranes, tractor trailers, construction, agricultural equipment) at every severity level including other property damage i.e.: guard rails, mail boxes and any property within the vehicle.
- Handle vehicle claims with varying degrees of complexity and severity (I.e.: coverage issues, multi-car, fatalities, liability determination, etc).
- Review and analyze coverage and apply policy conditions, provisions, exclusions and endorsements, pertinent to a variety of vehicle damage claims. Recognize and apply how jurisdictional issues impact the claim (i.e.: negligence laws, financial responsibility/limits, immunity, etc.) Manage deductibles and coverage limits.
- Contact appropriate parties to obtain relevant facts necessary to determine coverage, causation/damages, nature and extent of injuries and exposure with respect to the various vehicle coverage provided.
- Investigate facts to establish negligence, determine liability, other sources of recovery and negotiate resolutions as appropriate. Manage fire, theft and other claims that require specialized investigation and utilization of internal and external experts in accordance with local laws.
- Request the appropriate inspection type based on the details of the loss to effectively and efficiently resolve the claim (i.e.: conciergeclaim, appraisal, heavy equipment, property task assignment). When a Total Loss is determined, authorize payment through the Total Loss representative.
- Conduct damage management including properly managing the repair process i.e.: mitigating storage, rental, early tow to salvage and other related expenses by working closely with appraisers, rental facilities, body shops, repair facilities and other vendors.
- Establish timely and maintain appropriate claim and expense reserves.
- Develop and continually update a plan of action including maintaining an effective diary to bring the claim to resolution in a timely manner. Manage file inventory by utilizing an effective diary system and documenting claim file activities in accordance with established procedures.
- Write denial letters, Reservation of Rights and other routine and complex correspondence to insured-s and claimants.
- Determine settlement amounts based on independent judgment, estimation of actual cash value and replacement value, appraisals, application of applicable limits and deductibles.
- Negotiate and convey claim settlements within authority limits to insureds.
- Meet all quality standards and expectations per Best Practices.
- Comply with state specific regulations.
- Provide quality customer service to meet the needs of the insured, claimant, all internal and external customers. Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC).
- Recognize and forward appropriate files to subject matter experts i.e.: SIU, engineer, staff/general counsel, heavy equipment, construction, property, CAT mgmt, fire investigator, Independent Adjuster, and accident reconstruction for their review and consult. Identify subrogation opportunities; determine appropriateness of the demand and negotiate adverse subrogation and arbitration.
- Handle litigation on appropriately assigned cases. Develop litigation plan with staff or panel counsel, and track and control legal expenses; Review conciliations and prepare submissions for arbitration hearings.
- May participate with Auto ERT during extreme weather events.-
- Effectively manage multiple competing priorities to ensure timely payment, follow-up and claim resolution.

EDUCATION/COURSE OF STUDY:
College degree or equivalent business experience

CERTIFICATES/DEGREES:
Adjusters license (where applicable)

COMMUNICATION SKILLS:
Strong verbal and written communication skills

COMPUTER SKILLS:
Hardware and software skills to utilize and leverage claim and adjusting technology

OTHER:
Medical terminology knowledge (helpful)
Customer service and empathy skills
Solid analytical and decision making skills
Math skills
Excellent negotiation skills and ability to effectively handle conflict
Strong organization and time management skills
Ability to multi-task and to adapt to a changing environment
Ability to effectively handle conflict
Attention to detail ensuring accuracy.
Strong investigative skills and creativity to achieve optimal resolution

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/ALPHARETTA-Auto-Damage-Claim-Representative-Job-GA-30004/641086/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/ALPHARETTA-Auto-Damage-Claim-Representative-Job-GA-30004/641086/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 789907
Location: GA-Alpharetta

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Purpose:
Responsible for product quality and performance for specific team of claim professionals. Provide guidance and direction to direct reports through a continuous process of management involvement and frequent claim file review. Serve as member of local line of business (LOB) management team. Responsible for the remote Concierge facilities. Serve as a field representative for the Home Office LOB product, as requested. Reinforce LOB Vision, Strategies, and Objectives through word and action. Select, lead, mentor, performance manage and develop staff.

Job Components:
Attract, Retain and Develop World Class Talent
Proactive recruitment of talent; work with management to establish and implement a strategic staffing strategy;
Effective orientation and on-boarding;
Work with management to develop and implement effective training, performance development and succession planning;
Effective retention planning; proactively manage and respond to turnover;
Manage staff performance-Implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
Effectively utilize reward system to distinguish top performers and significant achievements.

Provide Compelling Claim Services by employing proper claim handling techniques to protect the integrity of our brand and by providing consistent service quality and streamlined processes to add value for our customers:
Product Quality - Develop & executes a strategic file management plan that achieves optimal file resolution and business results.
Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency.
Conduct quality file reviews per office/ best practices guidelines.
Establish/ follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary.
Implement strategies and initiatives to improve file quality, customer service and manage costs.
Review new notices and ensuring claims are assigned to staff with appropriate skill sets.
Evaluate individual behaviors, take improvement actions as appropriate.
Expense Management - Operate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense

Drive the Information Advantage by successfully leveraging data, management information and
technology to identify and make the most of opportunities to support business strategies and improve results.

Partner for Mutual Success by developing and maintaining effective relationships with colleagues, business
partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better
outcomes. Participate in business meetings and agency visits as required.

Achieve Optimal Solutions by focusing on resolution and process improvement, by fulfilling all obligations
while maximizing cost effectiveness, by helping the business understand drivers, trends and product stress
points and by helping our partners attract and retain business.

Span of Control:
Span of control approximately 6 - 8 Claim Professionals/approximately 1 - 3 support staff - may vary based on:
complexity of LOB
experience of staff
team composition
market mix

Qualification/Requisite Skills:
College degree preferred or equivalent work experience
Significant Claim work experience in at least one line of business
Claim management experience preferred
Strong Computer Skills including word and excel

Performance Competencies:
Leading the Business: Drive Results, Leads Change, Executes Business Strategy

Leading Others: Attract Top Talent, Maximize Individual Performance, Holds Others Accountable; Aligns Rewards, Creates and Sustains a Dynamic Workplace

Leading Self: Demonstrates Self-Awareness, Applies Critical Thinking, Communicates Effectively & Influences Others Exhibits Courage, Conviction & Credibility

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/ALPHARETTA-Appraiser-Unit-Manager-Job-GA-30004/594768/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/ALPHARETTA-Appraiser-Unit-Manager-Job-GA-30004/594768/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS