http://travelers.jobs2web.com/go/Chantilly-VA-Claims-Jobs/33356/ View Chantilly VA Claims Jobs at Travelers en-us http://travelers.jobs2web.com/images/travelers/home_logo.gif http://travelers.jobs2web.com/go/Chantilly-VA-Claims-Jobs/33356/ 720 Job ID: 788427
Date Closed: 06/11/2009
Location: VA-Chantilly

Available Openings: 4

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Complete formal training program for consideration of advancement to claim representative position.
Investigate, evaluate, negotiate and resolve claims on losses of lesser value and complexity.
Differences in settlement authority would be based on local discretion and product line guidelines.
Provide outstanding customer service.

PRIMARY DUTIES:
Participate in on-going training sessions for specific line of business.
Provide voice-to-voice contact within 24 hours of first report.
Obtain facts from insurers, injured workers, claimants, agents, witnesses, attorneys and/or underwriters.
Determine coverage/compensibility, facts of loss and degree of liability/exposure. Maintain contact throughout the life of the file, as needed.
Work closely with Team Leader, Unit Manager or mentor to promptly resolve claim issues.
Refer claims as appropriate, based on exposure and established guidelines.
Maintain quality claim files in accordance with appropriate best practices, recognize and implement alternate means of resolution.
Customer service-contact in order to give, receives, or exchanges information.

EDUCATION/COURSE OF STUDY:
College degree or equivalent business experience preferred.

COMPUTER SKILLS:
Solid keyboard and PC skills, with experience in Word and Excel.

OTHER:
Bilingual speaking strongly preferred
A general understanding of insurance.
Construction or restoration expereince preferred.
Claim handling experience in homeowner property or other lines of business preferred.
Solid interpersonal and customer service skills.
Team focus, results oriented.

File Management
Technical
Customer Focus/ Communication
Relationship Management
Technology

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/Chantilly-Outside-Property-Claim-Rep-Trainee-Job-VA-20151/445503/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/Chantilly-Outside-Property-Claim-Rep-Trainee-Job-VA-20151/445503/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

*** Thank you for your interest in this job posting. We are currently accepting resumes and inquiries for possible future positions. ***

SUMMARY:
Demonstrate proficiency in first party estimating, investigation, evaluation and negotiation at the most reasonable cost. Satisfy customer needs and ensure file quality.

PRIMARY DUTIES:
Handle 1st party Property claims of moderate complexity as assigned.
Complete field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.
Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party property damage claims.
Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces
Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder; transition to and from ladder to area requiring inspection; walk on roof.
Establish timely and accurate claim and expense reserves.
Negotiate and convey claim settlements within authority limits.
Write denial letters, Reservation of Rights and other complex correspondence.
Control damages through proper usage of cost containment tools.
Meet all quality standards and expectations per Best Practices.
Maintain an effective diary system and document claim file activities in accordance with established procedures.
Manage file inventory to ensure timely resolution of cases.
Handle files in compliance with state regulations, where applicable.
Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.
Identify and refer claims with MCU exposure to the supervisor.
Recognize when to refer claims to Special Investigations Unit and/or Subro Unit.
Perform administrative functions such as expense accounts, time off reporting, etc. as required
Perform any other duties as required.
Occasional Catastrophe Duty, including other offices and states may be required.

EDUCATION/COURSE OF STUDY:
College degree or equivalent in business discipline.

WORK EXPERIENCE:
Previous property claim handling experience is preferred.
Knowledge of construction, estimating and estimating system (Xactimate preferred)

CERTIFICATES/DEGREES:
Valid driver's license

COMMUNICATION SKILLS:
Must display solid verbal and written communications skills.

COMPUTER SKILLS:
Hardware and software skills and abilities including computers and other similar electronic devices.

OTHER:
Excellent organizational skills with the ability to work independently.
Solid analytical skills.
Excellent negotiation skills.

Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position. As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Return to Previous Page]]> http://travelers.jobs2web.com/job/WASHINGTON-Experienced-Outside-Property-Claim-Professional-Job-DC-20001/613762/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/WASHINGTON-Experienced-Outside-Property-Claim-Professional-Job-DC-20001/613762/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

*** Thank you for your interest in this job posting. We are currently accepting resumes and inquiries for possible future positions. ***

SUMMARY:
Demonstrate proficiency in first party estimating, investigation, evaluation and negotiation at the most reasonable cost. Satisfy customer needs and ensure file quality.

PRIMARY DUTIES:
Handle 1st party Property claims of moderate complexity as assigned.
Complete field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.
Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party property damage claims.
Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces
Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder; transition to and from ladder to area requiring inspection; walk on roof.
Establish timely and accurate claim and expense reserves.
Negotiate and convey claim settlements within authority limits.
Write denial letters, Reservation of Rights and other complex correspondence.
Control damages through proper usage of cost containment tools.
Meet all quality standards and expectations per Best Practices.
Maintain an effective diary system and document claim file activities in accordance with established procedures.
Manage file inventory to ensure timely resolution of cases.
Handle files in compliance with state regulations, where applicable.
Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.
Identify and refer claims with MCU exposure to the supervisor.
Recognize when to refer claims to Special Investigations Unit and/or Subro Unit.
Perform administrative functions such as expense accounts, time off reporting, etc. as required
Perform any other duties as required.
Occasional Catastrophe Duty, including other offices and states may be required.

EDUCATION/COURSE OF STUDY:
College degree or equivalent in business discipline.

WORK EXPERIENCE:
Previous property claim handling experience is preferred.
Knowledge of construction, estimating and estimating system (Xactimate preferred)

CERTIFICATES/DEGREES:
Valid driver's license

COMMUNICATION SKILLS:
Must display solid verbal and written communications skills.

COMPUTER SKILLS:
Hardware and software skills and abilities including computers and other similar electronic devices.

OTHER:
Excellent organizational skills with the ability to work independently.
Solid analytical skills.
Excellent negotiation skills.

Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position. As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Return to Previous Page]]> http://travelers.jobs2web.com/job/CHANTILLY-Experienced-Outside-Property-Claim-Professional-Job-VA-20151/613803/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/CHANTILLY-Experienced-Outside-Property-Claim-Professional-Job-VA-20151/613803/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 791573
Location: VA-Chantilly

Available Openings: 5

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Select Inside Sales Executive

Reports to: Select Sales Director

General Summary
Responsible for achieving the financial plan through managing assigned distribution. Responsible for the execution of industry leading sales strategies; initiating and developing highly effective sales relationships with customers, distribution resources, and fellow employees. Creates tactical sales plans that provide for the profitable growth of respective segments - consistently delivering on Select Accounts flow and revenue goals. Position requires state of the art consultative and transactional sales skills, superior knowledge of Select Accounts products and services, broad-spectrum knowledge of corporate enterprise wide capabilities, and exceptional influence management skills. Delivers sales success within our framework of corporate values. Assigned to those agents with smaller, Express-oriented books of business, or those agents geographically difficult to handle. All sales calls are telephonic, virtual sales calls.

Primary Duties and Responsibilities:
- Identify and develop a flow of new customers that fit our profile and exceed our production goal
- Understand specific industry characteristics of each segment including key needs and buying patterns and use effectively in positioning our products, platform, and services
- Develop annual agency flow and production goals
- Work with designated distribution resources to develop sales plans for targeted segments
- Own responsibility for managing assigned distribution
- Establish strong producer relationships through high frequency of telephonic customer contact, clear knowledge of company strategy and joint sales planning
- Help facilitate working relationships between distribution resources and AE-s
- Own the execution of the Select Business Development Process and Best Practices
- Maintain superior knowledge of competitor products and capabilities along with local market trends
- Effectively articulate and position the Select Value Proposition
- Demonstrate the ability to build partnerships with other business groups to identify and initiate multiple product solutions at the account level
- Work collaboratively with other business units in the territory and prepare a comprehensive marketing plan designed to increase market share
- Work collaboratively with other business units to remove roadblocks and administrative obstacles to ensure agents and brokers see Travelers as `easy to do business with-

Competencies:
- Select/Enterprise Knowledge - demonstrates and applies knowledge of appetite; product; platform and Agency Compensation as well as Enterprise support services (Service Center, Claims, Billing, etc.)
- Communication skills - exceptional verbal and written skills; listening skills and virtual presentation skills
- Sales/ Sales Management - develops short and long term action plans based on analysis of relevant data; demonstrates exceptionally strong Professional Selling Skills; knows when and how to apply consultative and transactional sales skills
- Collaboration - ability to build and sustain long term productive internal and external relationships
- Influence - ability to effectively influence internally and externally
- Agency Management - thoroughly understands agency business and behaviors; develops flow required to achieve annual goals
- Financial & Business acumen- demonstrates market knowledge; territory awareness (including headroom opportunities and competitor strengths & weaknesses)
- Business Applications - effectively utilizes available office technology and internet applications (Work Queue; MS Suite; SE Toolbox, Lync, etc.)

Education/Experience:
- 4 year college degree or related business experience
- 2+ years insurance marketing or sales responsibility

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/CHANTILLY-Inside-Sales-Executive-Job-VA-20151/651995/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/CHANTILLY-Inside-Sales-Executive-Job-VA-20151/651995/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 789772
Location: VA-Chantilly

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Travelers, a leading provider of Auto, Liability, Property and Workers Compensation Insurance seeks talented, committed, professional team players to join our exciting, fast moving and growing Northern Virginia claim organization located in Chantilly, VA.

We are looking for employees who demonstrate:
The creativity to develop new solutions to old problems.
The flexibility to adapt to our customers needs.
The mindset to think and act like an owner.
The commitment to serve our customers better and
faster than anyone in the industry.

In return we offer competitive pay, benefits and the opportunity to grow with an industry leader. Pay opportunity commensurate with experience, skills, and competencies.

Outside Property Claim Representative

The ideal candidate will have experience handling homeowners- claims and be capable of working out of their home. You will inspect residential and commercial property losses, primarily in the District of Columbia and surrounding Virginia communities, to determine coverage, estimate damages and settle first party claims.

Duties and Responsibilities:

Handle personal property claims with exposure generally under $25,000.
Prepare building damage estimates.
Provide quality same day contact of involved parties.
Read and interpret policies, contracts and other technical data to determine policy obligations.
Recognize subrogation and salvage opportunities and handle per required guidelines.
Recognize potential fraud and pursue further investigation with support of SIU.
Deliver high level customer service to policyholders and agents.

Knowledge and Skill Requirements:

2 or more years of experience in handling residential and/or commercial property losses.
Solid experience in writing building damage estimates and estimating software experience.
College degree or equivalent work experience.
Strong communication and customer service skills.
Excellent time management skills.
Excellent organization and interpersonal skills.
Ability to prioritize and multi-task.
Solid knowledge of property claim handling skills to include: Coverage analysis, investigative ability, verification and resource management skills.
Strong computer aptitude and skills.
Ability to travel and be available for catastrophe duty as required.

If you enjoy field work and dealing with people, and are a problem solver who thrives on flexibility then submit a resume on-line at www.travelers.com.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/CHANTILLY-Experienced-Outside-Property-Claim-Representative-Chantilly,-VA-Job-VA-20151/519879/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/CHANTILLY-Experienced-Outside-Property-Claim-Representative-Chantilly,-VA-Job-VA-20151/519879/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 791372
Location: VA-Chantilly

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Investigate, evaluate, reserve, negotiate and settle assigned claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity and expense management. Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, and disposition.

PRIMARY DUTIES:
Timely coverage analysis and communication with insured based on application of policy information, facts or allegations of each case. Consult with Unit Manager on use of Claim Coverage Counsel.

Investigate each claim through prompt contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Take necessary statements.

Identify resources for specific activities required to properly investigate claims such as Subro, Risk Control, nurse consultants, and fire or fraud investigators and to other experts. Request through Unit Manager and coordinate the results of their efforts and findings.

Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.

Keep effective diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability and damages exposure, and establish proper indemnity and expense reserves.

Utilize evaluation documentation tools in accordance with department guidelines.

Responsible for prompt, cost effective, and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution.

May manage litigated claims. Develop litigation plan with staff or panel counsel, track and control legal expenses. Assure cost-effective resolution.

Maintain claim files, have an effective diary system, and document claim file activities in accordance with established procedures.

May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.

Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.

Recognize cases based on severity protocols to be referred timely to next level claim professional or Major Case Unit.

Appropriately deal with information that is considered personal and confidential.

Compliance with Claim Department's Best Practices.

Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.

Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws

Provide quality customer service and ensure file quality.

Share accountability with business partners to achieve and sustain quality results.

EDUCATION/COURSE OF STUDY:
College degree or equivalent in business discipline preferred.

CERTIFICATES/DEGREES:
State license where applicable & continuing education

OTHER:
Completion of claim handling training program.

Strong negotiation and customer service skills.

Demonstrated knowledge and ability in claims handling.

Advanced level knowledge and skill in claims and litigation.

Basic working level knowledge and skill in various business line products.

Poised, polished communication skills.

Hardware and software skills and abilities including computers and other similar electronic devices.

Demonstrated good organizational skills with the ability to prioritize and work independently.

Demonstrated strong written, verbal and interpersonal communication skills including the ability to convey and receive information effectively.

File Management
Business Knowledge/Technology
Customer Focus
Relationship Management
Change Management
Decision Making
Leadership In A Matrix Environment
Strategic Thinker
Creativity
Initiative
Collaboration
Communicates Effectively And Influences Others
Trend Analysis

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/CHANTILLY-Experienced-Inside-Liability-Claim-Representative-Job-VA-20151/633570/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/CHANTILLY-Experienced-Inside-Liability-Claim-Representative-Job-VA-20151/633570/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS