http://travelers.jobs2web.com/go/Claims-Jobs/16596/ View Claims Jobs at Travelers en-us http://travelers.jobs2web.com/images/travelers/home_logo.gif http://travelers.jobs2web.com/go/Claims-Jobs/16596/ 720 Job ID: 783608
Location: IN-Indianapolis

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Manage all accepted lost time claims, except specified serious injuries or complex claims that cannot be resolved within approximately 7 months.

PRIMARY DUTIES:
Perform telephonic case management of Workers Compensation claims that are assigned.
Contact injured worker, employer and medical providers in a timely manner to gather relevant info to assist in the investigation and evaluation of the claim. Manage to conclusion all lost time claims with 6 months duration or less. .
Manage files with an emphasis on file quality (including timely contact and proper documentation), maximizing internal resources, and achieving a positive end result by returning injured party to work.
Aggressively pursue claim resolution opportunities.
Build strong partnership with our internal nurse resources (Medical Case Manager) in order to integrate the delivery of medical services to the injured worker.
Identify claim issues as they arise, and take appropriate steps to resolve them or refer them to the Unit Manager for reassignment.
Establish appropriate reserves to reflect claim exposure.

EDUCATION/COURSE OF STUDY:
College degree is preferred.

WORK EXPERIENCE:
Workers Compensation claim handling experience (2-5 years) including investigations skills, resolution skills, evaluation, negotiation and reserving skills

OTHER:
Complete understanding of all policy, coverage and endorsement implications, and AOE/COE issues
Technical and jurisdictional and case law knowledge.

File Management
Technical
Customer Focus/ Communication
Relationship Management
Technology

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/Indianapolis-Return-to-Work-Case-Manager-Job-IN-46201/209498/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/Indianapolis-Return-to-Work-Case-Manager-Job-IN-46201/209498/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 784485
Location: IN-Indianapolis

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Investigate, evaluate, reserve, negotiate and settle assigned claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, and disposition.

PRIMARY DUTIES:
Timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case. Consult with Unit Manager on use of Claim Coverage Counsel.
Investigate each claim through prompt contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Take necessary statements.
Identify resources for specific activities required to properly investigate claims such as outside claim representatives, nurse consultants, and fire or fraud investigators and to other experts. Request through Unit Manager and coordinate the results of their efforts and findings.
Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
Keeps effective diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability & damages exposure, and establish proper indemnity & expense reserves. Utilize evaluation documentation tools in accordance with department guidelines.
Responsible for prompt and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution
May manage litigated claims. Develop litigation plan with staff or panel counsel, track and control legal expenses. Assure cost-effective resolution.
Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
Maintain claim files, have an effective diary system, and document claim file activities in accordance with established procedures.
Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
Recognize cases based on severity protocols to be referred to next level claim handler or Major Case Unit and refer on a timely basis.
Appropriately deal with information that is considered personal and confidential.
Compliance with Claim Department's Best Practices.
Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.

Handles minor or simple litigation
Manage litigation expenses and payout, important for development

EDUCATION/COURSE OF STUDY:
College degree preferred, 1-3 years general liability claims handling to include bodily injury.

CERTIFICATES/DEGREES:
State license where applicable & continuing education

OTHER:
Advanced level knowledge and skill in claims and litigation.
Basic working level knowledge and skill in various business line products.
Strong negotiation and customer service skills

File management
Technical skills
Customer focus/communication
Relationship Management
Technology

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/Indianapolis-Claim-Rep,-Liability-Job-IN-46201/218973/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/Indianapolis-Claim-Rep,-Liability-Job-IN-46201/218973/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 787460
Location: CA-Rancho Cordova

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Location: Rancho Cordova/Sacramento, California

SUMMARY:
In concert with Field Product Line Manager & the Claim Center Vice President, ensure claim policies, procedures, and standards are implemented and maintained to ensure high quality, cost-effective case management.

Assist Claim Center Vice President in providing direction to the Service Center.

PRIMARY DUTIES:
Management of local QM (self review) process, including execution of the strategy, distribution of reports; analysis of results; and implementation of improvement plans.

Coordinate marketing and Agency relations. Support Marketing by participating in sales and account management process. Represent the Company, ensuring favorable business relations and the acquisition and retention of profitable business.

Manage ULAE and LAE (Loss Adjustment Expense).

Develop and implement process improvement strategies that impact pay out, investigations, subrogation, structured settlement, and litigation management.

Provide direction and technical guidance to the Service Center Staff.

Develop and implement strategies and plans to address Unit Manager professional development. Make certain training needs are identified and addressed on an ongoing basis. Develop plans to ensure leadership and technical continuity for the organization.

EDUCATION/COURSE OF STUDY:
College degree or equivalent work experience.

WORK EXPERIENCE:
Highly motivated claims professional with proven track record or results.
Extensive Claim management experience.
Management of managers experience preferred.
Comprehensive knowledge and understanding of marketing, underwriting and account management processes.

Current on jurisdictional laws and regulations.

CERTIFICATES/DEGREES:
Insurance license(s) as required by state regulation.

OTHER:
Leadership
Business and Marketing Knowledge
Strategic Communication
Relationship Management
Workforce Management
Technology
Financial Trend Analysis

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/Auto-Property-Damage-Directory-Manager-Job/396734/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/Auto-Property-Damage-Directory-Manager-Job/396734/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 787760
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

JOB DESCRIPTION:

Join Travelers Claim Analytics team to help unlock the value of the significant investments this leading Property Casualty Insurance provider has made in the Claim organization. The team needs individuals with the ability and drive to understand changes in the Claim process and the creativity to turn that understanding into an analytic solution. This solution will enable the individuals on the team to communicate that analysis and conclusion deep within the organization on both a macro and micro level. Not only is the opportunity positioned to provide access into the organization from a critical juncture of business and operations, but it also offers opportunity for advancement and expanded learning across multiple functions and disciplines.

Primary Responsibilities
- Analysis of Claim information to provide insight to the business. This includes interpreting data and identifying correlations using both univariate and multivariate analysis.
- Communication of insight with appropriate context to broad array of customers and stakeholders. This can include Claim professionals from front line handlers through the senior leadership team and business partners from Product and Pricing Analysts to Finance team members at a variety of levels. Interaction across the organization includes Claim, Product, Pricing, Actuarial, IT, Finance, Underwriting, Home Office, and Field Offices.
- This role would be looked upon to help teach fellow team members statistical techniques and SAS and offer recommendations to improve analyses.
- Determine value of cutting edge Claim processes to help drive the next level of organizational improvements. The claim organization is continuing to pilot new ideas and determine which ones will bring Travelers to the next level of customer satisfaction and experience, while also delivering optimal claim results.
- Consult with business partners on issues requiring analysis of Claim processes and impact on results. This will include interaction ranging from training sessions to discussion facilitation to peer review to joint analysis to partnership on large research projects.
- Increase the Information Advantage of Travelers by fully leveraging existing Management Information products and helping to develop new ways to look at and interpret the vast array of information as it becomes more accessible through new tools. By identifying new techniques to view, compare, and benchmark information, new opportunities can be identified and prioritized to continue to improve the competitive advantage Travelers Claim organization exhibits in the marketplace.

Required Competencies and Experience

- 3+ years analytical experience with statistical (or related) degree; Property Casualty Insurance experience preferred
- Solid understanding of database principles
- Strong time management skills (works well with somewhat limited guidance)
- 2+ years of working experience with SAS required
- Strong Excel and Microsoft Access skills required
- Basic understanding of predictive modeling statistical methods
- Clear, logical, and effective verbal and written communication skills
- Creative thinking for both analysis and communication of problems and conclusions
- Ability to work in and build strong cross functional teams

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/Hartford-Claim-Analytics-Sr_-Consultant-Job-CT-06101/412327/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/Hartford-Claim-Analytics-Sr_-Consultant-Job-CT-06101/412327/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 788427
Date Closed: 06/11/2009
Location: VA-Chantilly

Available Openings: 4

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Complete formal training program for consideration of advancement to claim representative position.
Investigate, evaluate, negotiate and resolve claims on losses of lesser value and complexity.
Differences in settlement authority would be based on local discretion and product line guidelines.
Provide outstanding customer service.

PRIMARY DUTIES:
Participate in on-going training sessions for specific line of business.
Provide voice-to-voice contact within 24 hours of first report.
Obtain facts from insurers, injured workers, claimants, agents, witnesses, attorneys and/or underwriters.
Determine coverage/compensibility, facts of loss and degree of liability/exposure. Maintain contact throughout the life of the file, as needed.
Work closely with Team Leader, Unit Manager or mentor to promptly resolve claim issues.
Refer claims as appropriate, based on exposure and established guidelines.
Maintain quality claim files in accordance with appropriate best practices, recognize and implement alternate means of resolution.
Customer service-contact in order to give, receives, or exchanges information.

EDUCATION/COURSE OF STUDY:
College degree or equivalent business experience preferred.

COMPUTER SKILLS:
Solid keyboard and PC skills, with experience in Word and Excel.

OTHER:
Bilingual speaking strongly preferred
A general understanding of insurance.
Construction or restoration expereince preferred.
Claim handling experience in homeowner property or other lines of business preferred.
Solid interpersonal and customer service skills.
Team focus, results oriented.

File Management
Technical
Customer Focus/ Communication
Relationship Management
Technology

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/Chantilly-Outside-Property-Claim-Rep-Trainee-Job-VA-20151/445503/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/Chantilly-Outside-Property-Claim-Rep-Trainee-Job-VA-20151/445503/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 788495
Location: NE-Omaha

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Report to Risk Control Boiler & Machinery Field Manager. Deliver quality and timely risk control service to internal and external customers in the assigned territory. Work closely with Boiler and Machinery underwriting and claim groups, in support of making informed decisions to maximize profit and growth. Performs jurisdictional inspections on all accounts, loss control surveys on less complex accounts and claims investigations as assigned. Participate in training opportunities to enhance/develop risk control and product/service knowledge. Support by manager in the identification and evaluation of risks and in the development of Risk Control recommendations.

PRIMARY DUTIES:
At the direction of the Manager, perform loss control surveys, identify key objects, evaluate exposures and controls, develop meaningful loss estimates, and communicate findings to business partners. Apply critical thinking to determine adequacy of control, likelihood of loss, magnitude of loss, and overall insurability.

At the direction of the Manager investigate claims as requested by the claim department. Evaluate elements of the accident, extent of damage, damage verification, invoice review, and cause of loss. Identify external factors that may have contributed to the loss, and opportunities for subrogation. Effectively document, communicate, and report findings.

Conduct boiler and pressure inspections in accordance with jurisdictional rules by performing thorough examinations, identifying hazardous conditions, applying appropriate codes and standards, recommending corrective action, and submitting required reports. Explain to customer how these recommendations impact their business, and appropriate courses of action.

Build and maintain productive relationships with underwriting and service teams assigned to support the business, with the broker/agent community, with claim, and with clients.

Manage workload within an assigned territory by utilizing all available resources. Take ownership of the territory and effectively prioritize, plan, and schedule work. Utilize technology resources for maximum efficiency. Respond to customer requests in a timely and professional manner.

EDUCATION/COURSE OF STUDY:
National Board Certification, or combined education and experience in the operation, inspection, or repair of boilers/pressure vessels as required to sit for the National Board examination within six months of employment.

OTHER:
Perform all tasks in strict accordance with The Travelers Boiler & Machinery Safety Program.

Note: In performing the duties required of the position, incumbent may be exposed to:
-Extreme temperatures and humidity
-Soot, dust, dirt and/or sludge
-High noise levels
-Asbestos and/or other toxic elements
-May be required to be around moving, hot, cold, pressurized and/or
-Electrically energized equipment

In performing the functions of the position, the incumbent may be required to:
-Climb, balance, maneuver, at high levels and in dark places
-Walk on uneven surfaces
-Climb through tight openings
-Work in confined spaces

MAJOR COMPETENCIES:

Problem Solving
Develops new methods or approaches to getting the work done
Evaluates information and makes the right choice (decision)
Is resourceful in gaining information/resources to solve business problems

Technical Skills
Demonstrates specific engineering/technical skills necessary to achieve established and stretch business goals

Customer Focus
Identifies customer needs and takes appropriate action to meet those needs
Acts with a sense of urgency
Demonstrates a commitment to delivering an appropriate level of customer service

Interpersonal Skills
Results driven and takes responsibility for own decisions and actions
Manages own work and seeks help as necessary
Works independently and in a team environment
Establishes and maintains effective work relationships

Communication
Clearly expresses ideas
Listens to and understands what others are saying
Shares information and maintains confidentiality

.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/Omaha-Boiler-&-Machinery-Risk-Control-Consultant-Job-NE-68046/448592/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/Omaha-Boiler-&-Machinery-Risk-Control-Consultant-Job-NE-68046/448592/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 788804
Location: CO-Greenwood Village

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Opening for Aspen, Vale and Glenwood Springs, CO area.

SUMMARY:
Demonstrate proficiency in first party estimating, investigation, evaluation and negotiation at the most reasonable cost. Satisfy customer needs and ensure file quality.

PRIMARY DUTIES:
Handle 1st party Property claims of medium to high severity and complexity as assigned.
Complete field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.
Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party property damage claims.
Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces
Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder; transition to and from ladder to area requiring inspection; walk on roof.
Establish timely and accurate claim and expense reserves.
Negotiate and convey claim settlements within authority limits.
Write denial letters, Reservation of Rights and other complex correspondence.
Control damages through proper usage of cost containment tools.
Meet all quality standards and expectations per Best Practices.
Maintain an effective diary system and document claim file activities in accordance with established procedures.
Manage file inventory to ensure timely resolution of cases.
Handle files in compliance with state regulations, where applicable.
Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.
Identify and refer claims with MCU exposure to the supervisor.
Recognize when to refer claims to Special Investigations Unit and/or Subro Unit.
Act as a technical resource for Claim Representatives.
Perform administrative functions such as expense accounts, time off reporting, etc. as required
Perform any other duties as required.
Occasional Catastrophe Duty, including other offices and states may be required.

EDUCATION/COURSE OF STUDY:
College degree or equivalent in business discipline.

WORK EXPERIENCE:
5+ years PL or CL Property claim handling experience.

CERTIFICATES/DEGREES:
Completion of claim handling training program.

COMPUTER SKILLS:
Hardware and software skills and abilities including computers and other similar electronic devices.

OTHER:
Knowledge of construction, estimating and estimating system (Exactimate preferred)
Must display solid verbal and written communications skills.
Excellent organizational skills with the ability to work independently.
Solid analytical skills.
Excellent negotiation skills.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/Greenwood-Village-Technical-Specialist,-Property-Job-CO-80110/461337/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/Greenwood-Village-Technical-Specialist,-Property-Job-CO-80110/461337/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 788909
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Purpose
- Provide specialized investigative expertise by applying forensic data analysis techniques to identify insurance fraud trends and patterns.
- Proactively develop information that generates accurate and meaningful intelligence, resulting in productive leads for investigative field staff.
- Use state-of-the-art technology to create and enhance fraud detection systems.
- Liaison with other business groups throughout the entire enterprise, external industry groups, NICB, and law enforcement agencies to expand the technical and analytical capabilities of our company.

General Job Components
- Develop and apply proper analysis techniques to large data sets to identify trends and patterns of insurance fraud and abuse.
- Present analytical information clearly through spoken and written reports.
- Work closely with investigative staff to further develop investigative leads.
- Work well with minimal supervision, as well as function effectively in a team environment.
- Demonstrate a high level of service and self direction.
- Able to receive investigative requests from field staff and promptly return a case assessment that is clearly articulated, with meaningful, actionable steps.
- Work closely with, and provide training to staff on fraud detection software applications.
- Has expert experience using Excel, Access, and PowerPoint.
- Has work experience using data analysis and statistical techniques for analyzing large data sets.
-Has business knowledge of current state-of-the-art data visualization software.
- Seek out and evaluate new fraud detection software.
- Has a working knowledge of applicable statutes (local, state, federal) that pertain to insurance fraud.
- Provide investigative feedback on various aspects of the entire business process, to improve workflow and identify opportunities for improvement.
- Attend industry and law enforcement meetings to actively participate in the development and sharing of information.
- Use technology and analysis to drive the results of a major case investigation. Monitor progress of the investigation. As new information surfaces, may redirect the course of the investigation.
- Proactively monitor industry information bulletins to assess potential exposure to the company.
- Handle personal and confidential information with a high degree of integrity.
- Occasional overnight travel (up to fifteen nights per year).
- May testify in court proceedings as necessary.

Qualifications, Requisite Skills, and Competencies
- Work Experience Background: Advanced knowledge of analytical methodologies, investigative techniques and insurance and claim operations (e.g., Commercial, Personal, Workers- Compensation insurance products or litigation management).
- Educational Background: Minimum 4-year college degree in related field. Prefer college degree with additional law enforcement, insurance claim or research focused experience.
- Investigative and Analytical Skills: Logical and sequential thinker; evaluates alternative courses of action; ability to assess situations and make reliable decisions with limited information. Ability to identify relationships between facts and circumstances, objectively evaluate the pros, cons, and implications of various courses of action.
- Information Technology: Computer, database, and Internet proficient. Ability to self-teach new and emerging work-related technological advances. Knowledge of available resources (internal and external) to assist in investigations. Displays initiative and innovation to find what is needed.
- Influencing Skills: Ability to present arguments logically and tactfully when influencing a course of action to gain support. Ability to present a variety of options, and anticipate and plan for objections. Ability to work for mutually acceptable solutions that benefit all parties involved.
- Flexibility, Organizational and Time Management Skills: Ability to remain open minded and change opinions on the basis of new information. Make transitions easily from task to task; change focus quickly as demands change. Adept at developing and maintaining a written diary or record keeping system to manage individual projects and achieve results.
- Communication Skills: Ability to read and interpret complex information and explain it to others; listen actively; stay focused; identify hidden messages and draw out underlying issues. Adept at tailoring communication to situation and audience. Ability to communicate simple to complex written information clearly and concisely in formal and informal documents to convey the right message.
- Familiarity with fair claim practices, tort law and legal terminology.

Performance Measured By
- Quality, Logic and Thoroughness of Analysis
- Timeliness of Analysis
- Customer Service
- Workload Management
- Communication Skills

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/Hartford-Forensic-Analyst-Job-CT-06199/467780/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/Hartford-Forensic-Analyst-Job-CT-06199/467780/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 788752
Location: CT-Hartford

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Provide Leadership to accomplish the Select Operations business plan by maintaining a cost effective organization that monitors agent and policyholder satisfaction and ensures the effective application of underwriting policies and programs, Effectively models and supports the concept of self directed teams.

PRIMARY DUTIES:
Maintain a culture that is team oriented and customer service focused.
Take responsibility for individual and collective team leader motivation, growth and professional development through personal example.
Serves as a communication link between Claim, RVP's, and agents in all states served by the business center.
Proactive in community affairs and various industry boards and bureaus.
Contributes input into Personal Lines business plans and provides strategic direction in state strategy, pricing, product development and production planning sessions.
Accountable for underwriting profit in business center supported states.

COMMUNICATION SKILLS:
Interacts effectively with all audiences both internal and external. Establishes by example a tone of concern, caring and cooperation throughout the business center. Communicates constructively, logically, concisely and in a manner which encourages open and continuous communication. Clearly establishes and consistently communicates the vision and mission of the business center.

OTHER:
Leadership: Acts as a champion of change and innovation while enabling others to achieve their full potential. Sets the highest personal and professional standards and inspires others to do the same. Establishes and shares a vision for the business center. Consistently reaches beyond the immediate and obvious to see possibilities where others may not.

Management of Resources: Seeks and maintains the highest levels of efficiency and productivity. Understands and conveys the value and effective application of knowledge, time and technology. Utilizes compensation and alternative reward and recognition approaches to achieve and maintain a high satisfaction/high performance environment. Encourages and ensures diversity.

Building Teamwork: Consistently recognizes and rewards examples of cooperation and sharing. Promotes consensus decision making whenever and wherever it is appropriate. Willing to become personally involved in negotiation and conflict resolution when the interest of the business demand it. Personally attends and regularly participates in various team meetings and activities.

Business and Organizational Knowledge: Develops and maintains a thorough understanding of the personal property and casualty business. Detects and anticipates markets and business climate changes and acts accordingly. Maintains a broad understanding of both our corporation and the competition. Earns and deserves recognition as an industry leader.

Critical Path Experiences: Positions which demand vision, risk taking and responsibility for others. Job, project and other forms of experience which encourage the development of broad knowledge of insurance in general and personal lines products, underwriting, marketing and finance specifically. Experience with the independent agency and other delivery systems. Assignments in both the field and Home Office. Experience in managing team oriented culture.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/Hartford-2VP-Services-Strategy-Job-CT-06101/468989/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/Hartford-2VP-Services-Strategy-Job-CT-06101/468989/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 789075
Location: KY-Louisville

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
-Provide overall leadership and direction for all outside property claim unit in the state of Kentucky by ensuring file quality, expense management, payout and customer service targets are met and exceeded.
-Develop and implement unit process improvement initiatives.
-Responsible for file reviews of unit members to measure and improve performance of unit results. Focus on achievement of superior file quality results consistent with Best Practices.
-Provide overall leadership and guidance to team members. Select, train and motivate team. Responsible for staff development, performance management and compensation planning.
-Provide development opportunities, ongoing counsel and constructive performance feedback.
-Ensure appropriate deployment of resources to adequately meet workload. Assist team members in managing multiple priorities. Continually evaluate more efficient and creative ways to manage workflow more effectively.
-Assure regulatory compliance for all claims handled within unit.
-Other general management responsibilities as assigned.
-Provide overall leadership and direction to a team of claim handlers including coaching, mentoring, and development.

PRIMARY DUTIES:
-Appropriate deployment of resources to maximize productivity and unit cost.
-Effectively manage expenses to help promote competitiveness in the marketplace.
-Periodic customer, agent, and broker visitation.
-Preparation and participation in account file reviews.
-Achievement of superior file quality consistent with Best Practices and Key Metric results.
-Represent Claim Management team in Louisville Satellite Operation.
-Participation with Director of Operations in Financial Audit functions of the Louisville Satellite Operation.
-Responsible for Claim Operational functions in Kentucky.

EDUCATION/COURSE OF STUDY:
-Property Technical Expertise (Personal and Commercial)
-College degree preferred or equivalent work experience
-Claim Management experience preferred
-Excellent oral and written communication skills
-Computer literate

WORK EXPERIENCE:
-3-5 Years Property claim handling experience a minimum. Demonstrated leadership in current or prior positions held.
-Comprehensive understanding of Personal and Commercial Lines Property coverage.
-Comprehensive understanding of building damage estimating guidelines.
-Knowledge of Xactimate required.
-Command of Impact workstation and Word. Excel a plus.
-Current knowledge of jurisdictional laws and regulations
-Demonstrated Leadership skills/Ability to energize others
-Highly self-motivated
-Demonstrated excellent customer service, communication and relationship management skills
-Customer Focus, Decisive and flexibility
-Planning, prioritizing, goal setting

COMMUNICATION SKILLS:
Excellent oral and written communication skills

OTHER:
Span of control approximately 6 to 8 Claim Professionals/approximately 1 to 3 support staff.

Leading the Business: Drive Results
Leads Change
Executes Business Strategy

Leading Others: Attract Top Talent
Maximize Individual Performance
Holds Others Accountable; Aligns Rewards
Creates and Sustains a Dynamic Workplace

Leading Self: Demonstrates Self-Awareness
Applies Critical Thinking
Communicates Effectively & Influences Others
Exhibits Courage, Conviction & Credibility

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/Louisville-Unit-Manager-Property-Job-KY-40201/489986/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/Louisville-Unit-Manager-Property-Job-KY-40201/489986/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS