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That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

*** Thank you for your interest in this job posting. We are currently accepting resumes and inquiries for possible future positions. ***

SUMMARY:
Demonstrate proficiency in first party estimating, investigation, evaluation and negotiation at the most reasonable cost. Satisfy customer needs and ensure file quality.

PRIMARY DUTIES:
Handle 1st party Property claims of moderate complexity as assigned.
Complete field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.
Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party property damage claims.
Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces
Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder; transition to and from ladder to area requiring inspection; walk on roof.
Establish timely and accurate claim and expense reserves.
Negotiate and convey claim settlements within authority limits.
Write denial letters, Reservation of Rights and other complex correspondence.
Control damages through proper usage of cost containment tools.
Meet all quality standards and expectations per Best Practices.
Maintain an effective diary system and document claim file activities in accordance with established procedures.
Manage file inventory to ensure timely resolution of cases.
Handle files in compliance with state regulations, where applicable.
Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.
Identify and refer claims with MCU exposure to the supervisor.
Recognize when to refer claims to Special Investigations Unit and/or Subro Unit.
Perform administrative functions such as expense accounts, time off reporting, etc. as required
Perform any other duties as required.
Occasional Catastrophe Duty, including other offices and states may be required.

EDUCATION/COURSE OF STUDY:
College degree or equivalent in business discipline.

WORK EXPERIENCE:
Previous property claim handling experience is preferred.
Knowledge of construction, estimating and estimating system (Xactimate preferred)

CERTIFICATES/DEGREES:
Valid driver's license

COMMUNICATION SKILLS:
Must display solid verbal and written communications skills.

COMPUTER SKILLS:
Hardware and software skills and abilities including computers and other similar electronic devices.

OTHER:
Excellent organizational skills with the ability to work independently.
Solid analytical skills.
Excellent negotiation skills.

Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position. As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Return to Previous Page]]> http://travelers.jobs2web.com/job/CHARLOTTE-Experienced-Outside-Property-Claim-Professional-Job-NC-28201/613780/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/CHARLOTTE-Experienced-Outside-Property-Claim-Professional-Job-NC-28201/613780/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 791690
Location: NC-Charlotte

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Assists CCVP in driving national claim strategies as defined by each LOB, ensuring execution at the local level. Ensure the various LOBs within the field office are effective and producing quality operational and financial results. Oversee expense and financial controls for entire claim office operation. Ensure successful product delivery. Leadership and development of people, if applicable. The Charlotte Claim Service Center has two satellite offices which are in Raleigh, NC and Columbia, SC.

PRIMARY DUTIES:
Assists CCVP in driving national claim strategies as defined by each LOB, ensuring execution at the local level.
- Aligns with CCVP and product Leadership to ensure consistent and successful execution of national claim initiatives across the office.
- Supports local delivery of strategies across all lines of business within office.
- Assists in identification of business drivers and trends as well as development and execution of strategic plans to address trends.
- Supports the Field Product Line Managers (FPLMs) in developing and coordinating business planning strategies and the integration of product line business plans/strategies.

Ensure the various LOBs within the field office are effective and producing quality operational and financial results.
- Monitors quality, compliance, and results of claim policies, procedures and results across all lines of business. Conducts Self Assessment & Validation. Evaluates underlying controls by reviewing various reports summarized in the assessment. Assists/Supports in the annual calibration process.
- Participates in team environment where CCVP, FPLMs, and OM work together to continually improve the results and level of performance for their lines and across the office. Review Key Indicators Office wide and highlight variances for further review by EMT. Assist Product Line Leads as needed with utilization of Book Analytics.
- Consults and support to FPLMs in implementing initiatives to improve file quality, customer service and manage costs.
- Coordinates operational reviews with HO. Gathers relevant information for the operational review.
- Works collaboratively to assess the work product in the Claim Center throughout the year.

Oversee expense and financial controls for entire claim office operation.
- Provides consultation for volume and staffing trends across all lines and across the office. Census/Budget/Expense Management-analyze actual verses planned, perform staffing analysis, monitor census verses planning and budget forecasting. Perform Flash Report Analysis.
- Aligns with Home Office Administrative leaders to ensure consistent execution of policies and procedures (Finance, MI, Regulatory Affairs, Systems, etc.) to comply with statutory /contractual obligations (i.e. SOX) within the Field office.

Ensure successful product delivery.
- Works with LOB to adjust claim practices as appropriate to anticipate, respond to and manage trends.
- Assists in maintaining a positive customer service environment.

Leadership and development of people.
- Direct management of the office operations unit managers and/or staff.
- Performs performance appraisals of staff, enhances evaluation process by soliciting feedback from peers and EMT.
- Develops staff to ensure succession plan and talent retention.
- Identifies and promotes opportunities for exposure and experience to ensure continuous development of staff.
- Serves as superior role model of decision making skills and professional image by seeking and sharing knowledge from experience, and taking responsible risks to improve individual and team performance.

OTHER:

Competencies:

Leadership: Effectively influences people to achieve organizational objectives. Embraces the leadership role and can be counted on to help the CCVP drive towards the desired results and to exceed goals successfully.

Communication: Effectively communicates with others, exhibits managerial courage and provides meaningful suggestions to others for the purpose of achieving individual and organizational success.

Workforce Management:
- Hires, trains, develops, retains and compensates direct operations staff.
- Assists in managing an efficient workforce for the Claim Center.

Relationship Management: Develops and maintains effective relationships with others (co-workers, customers, vendors, management and other key stakeholders) to achieve organizational goals. Includes efforts one takes to be part of a team and work together.

Managing Change: Personally adapts to change or challenging initiatives while developing new ideas and approaches aimed at improving results.

Business/ Technical Knowledge: Applies business and technical acumen by understanding how the business works and how technology supports business initiatives. Leverages technology for self and staff to improve efficiency.

Analytical/ Decision Making Skills: Able to interpret information from multiple sources and draw logical conclusions; consults others based on analysis of data; able to think strategically and use data findings to consult others for improved business results.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/CHARLOTTE-Director-of-Operations,-Claims-Job-NC-28201/656499/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/CHARLOTTE-Director-of-Operations,-Claims-Job-NC-28201/656499/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 791582
Location: NC-Charlotte

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Summary - Provides specialized investigations support in Surveillance Management.

Primary Duties and Responsibilities
-Prepares and submits investigative report covering all phases of the investigation in each case for approval
-Interprets and communicates technical information to others.
-Evidence recognition; determines its value to specific claim, evidence collection and interpretation. Requires clear understanding of rules of evidence.
-Conducts investigations with a focus on thoroughness, quality, and attention to detail, timeliness and cost control.
-Applies knowledge about all applicable statutes: local, state and federal to investigations to ensure that duties and assignments are carried out within the requirements of applicable law and local office expectations.
-Handles information that is considered personal and confidential with a high degree of integrity
-Occasional overnight travel (up to fifteen nights per year).
-Receives investigative requests from Claim Reps.
-Determines nature and scope of investigation.
-Determines investigative action plan considering the most effective method for investigations.
-Conducts computer and telephone investigations to develop background information.
-Assigns cases to private investigators as appropriate.
-Review vendors' investigative reports and authorizes payments.
-Provides updates to Claim Rep.
-Testifies if necessary.
-Maintains case records.
-Evaluates P.I. Performance
-Develops appropriate resolution plan with Claim Rep and Claim Legal.
-Assists investigators as needed.
-May be involved in training the claim staff.

Education / Work Experience
Minimum 2-year college degree or equivalent law enforcement, private investigative or claim experience. Basic working level knowledge of insurance and claim operations, commercial, personal, and workers compensation insurance products and litigation management. Claim, legal, private investigative or law enforcement background. Advanced verbal and written communication skills. Computer literate; database and Internet proficient; good typing skills

Other
Investigative skills
Interviewing skills
Analytical skills and ability to make deductions; logical and sequential thinker
Knowledge of available resources (internal and external) to assist in investigations, initiative and innovation on finding what is needed.
High level of organizational skills.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/CHARLOTTE-TIS-Investigative-Specialist-Job-NC-28201/649835/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/CHARLOTTE-TIS-Investigative-Specialist-Job-NC-28201/649835/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 791913
Location: NC-Charlotte

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

*** Thank you for your interest in this job posting. We are currently accepting resumes and inquiries for possible future positions. ***

Summary:
Handle 1st and 3rd party Personal Insurance. Manage claims for automobiles, a variety of heavy, specialty and mobile equipment and non-auto related property damage (i.e.: mail box, fence, and indirect damages such as down time and business interruption.) Claims will have varying degrees of complexity and severity (I.e.: coverage issues, multi-car, fatalities, liability determination, etc).

Primary Duties and Responsibilities:
- Handle all types of vehicles including automobiles, and a variety of heavy and mobile equipment (i.e. Cranes, tractor trailers, construction, agricultural equipment) at every severity level including other property damage i.e.: guard rails, mail boxes and any property within the vehicle.
- Handle vehicle claims with varying degrees of complexity and severity (I.e.: coverage issues, multi-car, fatalities, liability determination, etc).
- Review and analyze coverage and apply policy conditions, provisions, exclusions and endorsements, pertinent to a variety of vehicle damage claims. Recognize and apply how jurisdictional issues impact the claim (i.e.: negligence laws, financial responsibility/limits, immunity, etc.) Manage deductibles and coverage limits.
- Contact appropriate parties to obtain relevant facts necessary to determine coverage, causation/damages, nature and extent of injuries and exposure with respect to the various vehicle coverage provided.
- Investigate facts to establish negligence, determine liability, other sources of recovery and negotiate resolutions as appropriate. Manage fire, theft and other claims that require specialized investigation and utilization of internal and external experts in accordance with local laws.
- Request the appropriate inspection type based on the details of the loss to effectively and efficiently resolve the claim (i.e.: concierge claim, appraisal, heavy equipment, property task assignment). When a Total Loss is determined, authorize payment through the Total Loss representative.
- Conduct damage management including properly managing the repair process i.e.: mitigating storage, rental, early tow to salvage and other related expenses by working closely with appraisers, rental facilities, body shops, repair facilities and other vendors.
- Establish timely and maintain appropriate claim and expense reserves.
- Develop and continually update a plan of action including maintaining an effective diary to bring the claim to resolution in a timely manner. Manage file inventory by utilizing an effective diary system and documenting claim file activities in accordance with established procedures.
- Write denial letters, Reservation of Rights and other routine and complex correspondence to insureds and claimants.
- Determine settlement amounts based on independent judgment, estimation of actual cash value and replacement value, appraisals, application of applicable limits and deductibles.
- Negotiate and convey claim settlements within authority limits to insureds.
- Meet all quality standards and expectations per Best Practices.
- Comply with state specific regulations.
- Provide quality customer service to meet the needs of the insured, claimant, all internal and external customers. Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC).
- Recognize and forward appropriate files to subject matter experts i.e.: SIU, engineer, staff/general counsel, heavy equipment, construction, property, CAT mgmt, fire investigator, Independent Adjuster, and accident reconstruction for their review and consult. Identify subrogation opportunities; determine appropriateness of the demand and negotiate adverse subrogation and arbitration.
- Handle litigation on appropriately assigned cases. Develop litigation plan with staff or panel counsel, and track and control legal expenses; Review conciliations and prepare submissions for arbitration hearings.
- May participate with Auto ERT during extreme weather events.-
- Effectively manage multiple competing priorities to ensure timely payment, follow-up and claim resolution.

Education / Work Experience:
College degree or equivalent business experience. Adjusters license (where applicable). Strong verbal and written communication skills. Hardware and software skills to utilize and leverage claim and adjusting technology.

Other :
Medical terminology knowledge (helpful)
Customer service and empathy skills
Solid analytical and decision making skills
Math skills
Excellent negotiation skills and ability to effectively handle conflict
Strong organization and time management skills
Ability to multi-task and to adapt to a changing environment
Ability to effectively handle conflict
Attention to detail ensuring accuracy
Strong investigative skills and creativity to achieve optimal resolution

This position does require alternative scheduling, either Tuesday - Saturday, or 10am - 7pm, at the discretion of the hiring manager

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/CHARLOTTE-AD-Claim-Rep_-Experienced-Job-NC-28201/677661/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/CHARLOTTE-AD-Claim-Rep_-Experienced-Job-NC-28201/677661/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 791899
Location: NC-Charlotte

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

*** Thank you for your interest in this job posting. We are currently accepting resumes and inquiries for possible future positions. ***

Summary:
Handle 1st and 3rd party Personal Insurance. Manage claims for automobiles, a variety of heavy, specialty and mobile equipment and non-auto related property damage (i.e.: mail box, fence, and indirect damages such as down time and business interruption.) Claims will have varying degrees of complexity and severity (I.e.: coverage issues, multi-car, fatalities, liability determination, etc).

Primary Duties and Responsibilities:
- Handle all types of vehicles including automobiles, and a variety of heavy and mobile equipment (i.e. Cranes, tractor trailers, construction, agricultural equipment) at every severity level including other property damage i.e.: guard rails, mail boxes and any property within the vehicle.
- Handle vehicle claims with varying degrees of complexity and severity (I.e.: coverage issues, multi-car, fatalities, liability determination, etc).
- Review and analyze coverage and apply policy conditions, provisions, exclusions and endorsements, pertinent to a variety of vehicle damage claims. Recognize and apply how jurisdictional issues impact the claim (i.e.: negligence laws, financial responsibility/limits, immunity, etc.) Manage deductibles and coverage limits.
- Contact appropriate parties to obtain relevant facts necessary to determine coverage, causation/damages, nature and extent of injuries and exposure with respect to the various vehicle coverage provided.
- Investigate facts to establish negligence, determine liability, other sources of recovery and negotiate resolutions as appropriate. Manage fire, theft and other claims that require specialized investigation and utilization of internal and external experts in accordance with local laws.
- Request the appropriate inspection type based on the details of the loss to effectively and efficiently resolve the claim (i.e.: concierge claim, appraisal, heavy equipment, property task assignment). When a Total Loss is determined, authorize payment through the Total Loss representative.
- Conduct damage management including properly managing the repair process i.e.: mitigating storage, rental, early tow to salvage and other related expenses by working closely with appraisers, rental facilities, body shops, repair facilities and other vendors.
- Establish timely and maintain appropriate claim and expense reserves.
- Develop and continually update a plan of action including maintaining an effective diary to bring the claim to resolution in a timely manner. Manage file inventory by utilizing an effective diary system and documenting claim file activities in accordance with established procedures.
- Write denial letters, Reservation of Rights and other routine and complex correspondence to insureds and claimants.
- Determine settlement amounts based on independent judgment, estimation of actual cash value and replacement value, appraisals, application of applicable limits and deductibles.
- Negotiate and convey claim settlements within authority limits to insureds.
- Meet all quality standards and expectations per Best Practices.
- Comply with state specific regulations.
- Provide quality customer service to meet the needs of the insured, claimant, all internal and external customers. Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC).
- Recognize and forward appropriate files to subject matter experts i.e.: SIU, engineer, staff/general counsel, heavy equipment, construction, property, CAT mgmt, fire investigator, Independent Adjuster, and accident reconstruction for their review and consult. Identify subrogation opportunities; determine appropriateness of the demand and negotiate adverse subrogation and arbitration.
- Handle litigation on appropriately assigned cases. Develop litigation plan with staff or panel counsel, and track and control legal expenses; Review conciliations and prepare submissions for arbitration hearings.
- May participate with Auto ERT during extreme weather events.
- Effectively manage multiple competing priorities to ensure timely payment, follow-up and claim resolution.

Education / Work Experience:
College degree or equivalent business experience. Adjusters license (where applicable). Strong verbal and written communication skills. Hardware and software skills to utilize and leverage claim and adjusting technology.

Other :
Medical terminology knowledge (helpful)
Customer service and empathy skills
Solid analytical and decision making skills
Math skills
Excellent negotiation skills and ability to effectively handle conflict
Strong organization and time management skills
Ability to multi-task and to adapt to a changing environment
Ability to effectively handle conflict
Attention to detail ensuring accuracy
Strong investigative skills and creativity to achieve optimal resolution

This position does require alternative scheduling, either Tuesday - Saturday, or 10am - 7pm, at the discretion of the hiring manager.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/CHARLOTTE-AD-Claim-Rep_-Trainee-Job-NC-28201/674402/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/CHARLOTTE-AD-Claim-Rep_-Trainee-Job-NC-28201/674402/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 791912
Location: NC-Charlotte

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Summary
Investigate, evaluate, reserve, negotiate and settle assigned auto liability claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims, while engaging in indemnity and expense management. Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, and disposition.

Primary Duties and Responsibilities:
Timely coverage analysis and communication with insured based on application of policy information, facts or allegations of each case. Consult with Unit Manager on use of Claim Coverage Counsel.
Investigate each claim through prompt contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Take necessary statements.
Identify resources for specific activities required to properly investigate claims such as Subro, Risk Control, nurse consultants, and fire or fraud investigators and to other experts. Request through Unit Manager and coordinate the results of their efforts and findings.
Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
Keep effective diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability and damages exposure, and establish proper indemnity and expense reserves.
Utilize evaluation documentation tools in accordance with department guidelines.
Responsible for prompt, cost effective, and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution.
May manage litigated claims. Develop litigation plan with staff or panel counsel, track and control legal expenses. Assure cost-effective resolution.
Maintain claim files, have an effective diary system, and document claim file activities in accordance with established procedures.
May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
Recognize cases based on severity protocols to be referred timely to next level claim professional or Major Case Unit.
Appropriately deal with information that is considered personal and confidential.
Compliance with Claim Department's Best Practices.
Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.
Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws
Provide quality customer service and ensure file quality.
Share accountability with business partners to achieve and sustain quality results.

Education / Work Experience:
College degree or equivalent in business discipline preferred. State license where applicable & continuing education.

Other:
Completion of claim handling training program.
Strong negotiation and customer service skills.
Demonstrated knowledge and ability in claims handling.
Advanced level knowledge and skill in claims and litigation.
Basic working level knowledge and skill in various business line products.
Poised, polished communication skills.
Hardware and software skills and abilities including computers and other similar electronic devices.
Demonstrated good organizational skills with the ability to prioritize and work independently.
Demonstrated strong written, verbal and interpersonal communication skills including the ability to convey and receive information effectively.
File Management
Business Knowledge/Technology
Customer Focus
Relationship Management
Change Management
Decision Making
Leadership In A Matrix Environment
Strategic Thinker
Creativity
Initiative
Collaboration
Communicates Effectively And Influences Others
Trend Analysis

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/CHARLOTTE-Auto-Liability-Claim-Rep_-CL-Job-NC-28201/674411/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/CHARLOTTE-Auto-Liability-Claim-Rep_-CL-Job-NC-28201/674411/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 791176
Location: NC-Charlotte

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Demonstrate proficiency in first party estimating, investigation, evaluation and negotiation at the most reasonable cost. Satisfy customer needs and ensure file quality. This is a residential position covering the Boone/Hickory, NC area.

PRIMARY DUTIES:
Handle 1st party Property claims of moderate complexity as assigned.
Complete field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.
Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party property damage claims.
Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces
Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder; transition to and from ladder to area requiring inspection; walk on roof.
Establish timely and accurate claim and expense reserves.
Negotiate and convey claim settlements within authority limits.
Write denial letters, Reservation of Rights and other complex correspondence.
Control damages through proper usage of cost containment tools.
Meet all quality standards and expectations per Best Practices.
Maintain an effective diary system and document claim file activities in accordance with established procedures.
Manage file inventory to ensure timely resolution of cases.
Handle files in compliance with state regulations, where applicable.
Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.
Identify and refer claims with MCU exposure to the supervisor.
Recognize when to refer claims to Special Investigations Unit and/or Subro Unit.
Perform administrative functions such as expense accounts, time off reporting, etc. as required
Perform any other duties as required.
Occasional Catastrophe Duty, including other offices and states may be required.

EDUCATION/COURSE OF STUDY:
College degree or equivalent in business discipline.

WORK EXPERIENCE:
Previous property claim handling experience is preferred.
Knowledge of construction, estimating and estimating system (Xactimate preferred)

CERTIFICATES/DEGREES:
Valid driver's license

COMMUNICATION SKILLS:
Must display solid verbal and written communications skills.

COMPUTER SKILLS:
Hardware and software skills and abilities including computers and other similar electronic devices.

OTHER:
Excellent organizational skills with the ability to work independently.
Solid analytical skills.
Excellent negotiation skills.

Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position. As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.

The Outside Property positions require the individual to access and inspect all areas of a dwelling or structure which is physically demanding requiring the ability to carry, setup and climb a ladder weighing approximately 38 pounds; walk on roofs; and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.).

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/CHARLOTTE-Experienced-Outside-Property-Claim-Rep_-Boone-Hickory,-NC-Job-NC-28201/622209/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/CHARLOTTE-Experienced-Outside-Property-Claim-Rep_-Boone-Hickory,-NC-Job-NC-28201/622209/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 791500
Location: NC-Charlotte

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Summary:
Complete formal training program for consideration of advancement to claim representative position. Evaluate, negotiate and resolve Total Loss claims at the most reasonable cost. Manage Total Loss expenses relating to upfront storage and tow charges. Utilize appropriate Rental Management. Satisfy customer needs and ensure file quality.

Primary Duties and Responsibilities:
Same day voice to voice contact with Total Loss customer expectation. Provide quality customer service.
Review Autosource, repair estimate, photos, and system notes to ensure thorough knowledge of ACV evaluation, coverage, liability, and rental issues. Notification to Heavy Equipment area for high dollar (over $25,000) CL claims.
Establish and maintain appropriate claim and expense reserves.
Negotiate and settle property damage claims within settlement authority. Move vehicles timely to reduce upfront storage fees.
Consider and evaluate equipment additions or mileage variances during the settlement discussion.
Utilize background vendor tool to determine and understand vehicle repair history. Negotiate issues or dollar variances relating to ACV.
Achieve timely and optimal payout results on file inventory. Utilize appropriate mitigation correspondence if applicable.
Effective diary management to ensure prompt movement of salvage and total loss file conclusion.
Focus on results and file quality consistent with Best Practices and Special Account communications.
Provide solid communication to interact competently with internal and external customers.
Competent explanation to customer of state titling and Total Loss laws/regulations. Establish ACV through Autosource vendor on unrecovered theft claims. Negotiate and settle claim. Ensure title is placed in company name.

Education/Work Experience:
College degree preferred or equivalent work experience.
Strong negotiation and customer service skills.
Excellent oral and written communication skills.
Computer literate, basic typing skills.
State Adjuster License may be required.

Other:
Current knowledge of jurisdictional laws and regulations
Knowledge and understanding of PL/CL insurance policies
File Management
Customer Focus/Communication
Decisiveness
Relationship Management
Technology
Flexibility
Integrity

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/CHARLOTTE-Total-Loss-Claim-Rep-Trainee-Job-NC-28201/645035/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/CHARLOTTE-Total-Loss-Claim-Rep-Trainee-Job-NC-28201/645035/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 791827
Location: NC-Charlotte

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

SUMMARY:
Investigate, evaluate, reserve, negotiate and resolve assigned claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims while engaging in indemnity & expense management. Promptly manage claims by completing essential functions including contact, investigation, damages development, evaluation, reserving, litigation management, and disposition. Provides consulting and training resources, and serves as a contact and technical resource to the field and our business partners.

PRIMARY DUTIES:
Directly handle assigned severe claims.
Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
Consult with Manager on use of Claim Coverage Counsel as needed.
Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders, take necessary statements, as strategically appropriate. Complete outside investigation as needed per case specifics.
Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subro, Risk Control, nurse consultants nurse consultants, and fire or fraud investigators, and other experts.
Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
Maintain claim files and document claim file activities in accordance with established procedures Utilize evaluation documentation tools in accordance with department guidelines.
Proactively review CFAs for adherence to quality standards and trend analysis.
Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability & damages exposure.
Establish and maintain proper indemnity & expense reserves.
Recommend appropriate cases for discussion at roundtable.
Attend and/or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense
Actively and enthusiastically share experience and knowledge of creative resolution techniques to improve the claim results of others.
Apply the Companys claim quality management protocols, Best Practices and metrics to all claims; document the rationale for any departure from applicable protocols and metrics with or without assistance.
Develop and employ creative resolution strategies.
Responsible for prompt and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives. Recognize and implement alternate means of resolution.
Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers.
Apply litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.
Track and control legal expenses to assure cost-effective resolution.
Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.
Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
Recognize cases, based on severity/complexity protocols, that should be transferred to another level of claim professional and refer on a timely basis.
Appropriately deal with information that is considered personal and confidential.
Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquires from agents and brokers.
Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws
Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.
Share accountability with business partners to achieve and sustain quality results.
Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.

EDUCATION/WORK EXPERIENCE:
College degree or equivalent in business experience preferred
Advanced level knowledge and skill in claim and litigation.
Basic working level knowledge and skill in various business line products
Strong negotiation and customer service skills
Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.
Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.
Able to make independent decisions on most assigned cases without involvement of supervisor.
Openness to the ideas and expertise of others actively solicits input and shares ideas.
Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.
Demonstrated coaching, influence and persuasion skills.
Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise.
Can adapt to and support cultural change
Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information.
Previous CL claim handling perferred.

CERTIFICATES/DEGREES:
State insurance adjusting license (where applicable) and ongoing satisfaction of any necessary continuing education requirements.

OTHER:
Leading the Business:
Drive Results
Leads Change
Executes Business Strategy

Leading Others:
Attract Top Talent
Maximize Individual Performance
Holds Others Accountable
Aligns Rewards
Creates and Sustains a Dynamic Workplace-promotes Enterprise culture

Leading Self-Emotional Intelligence
Demonstrates Self-Awareness-initiative and accountability
Applies Critical Thinking
Communicates Effectively & Influences Others
Exhibits Courage, Conviction & Credibility

Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position. As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/CHARLOTTE-Technical-Specialist-GL-Job-NC-28201/670979/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/CHARLOTTE-Technical-Specialist-GL-Job-NC-28201/670979/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS Job ID: 791808
Location: NC-Charlotte

Available Openings: 1

Committed. Competitive. Constructing our Future.

That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.

Summary
Manages salvage file and coordinates sale of salvage asset by adhering to State titling laws/ regulations. Reviews salvage expenses for accuracy and reasonableness. Monitor sale of vehicle/equipment through approved salvage vendor. Ensure accurate salvage capture data throughout process. Maintain records and review reports as requested.

Primary Duties and Responsibilities
Process necessary paperwork and title work to forward to appropriate salvage vendor.
Set diaries for follow up to ensure prompt sale of asset.
Update salvage capture screens throughout the process.
Review and determine the most viable disposal method and appropriate salvage vendor while considering State titling laws/regulations. May require UM oversight.
Review and scrutinize vendor invoices for appropriate expense management. Follow up with repair shop and/or salvage/storage vendors if errors are noted in bills. Challenge and negotiate to assure fair and reasonable expense management.
Process credits/pay debits to claim file.
Conduct periodic reconciliation review of credits/debits if office uses EFT process.
Conduct random sale price audits attending internet auto auctions to compare sale price with gross proceeds.
Set minimum bids using salvage vendor pricing system. Input correct data for accurate pricing results. Provide counter bids when applicable. Re run vehicles based on office guidelines.
Ensure current and accurate data integrity.
Review auto sale lists-ensure accurate sale data, e.g., loss type, area of damage, vehicle year, make and model, and percent of damages. Review photos for appropriate picture quality, OEM or aftermarket parts, missing equipment, and damages not consistent with accident facts or auto appraisal, and odometer if applicable.
Complete and document quarterly review of recon report.
Document claim file with activities not listed in the salvage capture screens.
Finalize left with owner vehicles and LWO title issues according to local office workflow.
Determine proper location for return of closed file, e.g., subrogation, AD handler, closed file storage.

Education/Work Experience
Knowledge of State titling laws/regulations or ability to learn. Basic knowledge of computer systems preferred. Good communication and negotiation skills needed for aggressive communication with repair shops, storage yards, and salvage vendors. Ability to multi-task is preferred. Must be able to demonstrate strong proficiency in organization skills.

Other
Manual Skills:
Large parts of daily assignments require motor coordination with finger dexterity, e.g. typing operations.

Analytical skills
Ability to review numerous documents and systems to make prompt sale decisions.
File Management- Requires collecting, compiling and organizing details to ensure accurate salvage records
Technical titling law knowledgeTechnology.

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.]]> http://travelers.jobs2web.com/job/CHARLOTTE-Total-Loss-Salvage-Coordinator-Job-NC-28201/669545/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://travelers.jobs2web.com/job/CHARLOTTE-Total-Loss-Salvage-Coordinator-Job-NC-28201/669545/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS